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Grand Ion Delemen Hotel

5.0 star property
Luxury hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Photo gallery for Grand Ion Delemen Hotel

Exterior
Penthouse | Living area | LCD TV
Indoor pool
Aerial view
Premier Twin Room | 1 bedroom, in-room safe, desk, blackout drapes

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Gym
  • Pool
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Twin Room

Deluxe Twin Room | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Twin Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout drapes/curtains
Bidet
Rainfall showerhead
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Living area | LCD TV

Apartment, 2 Bedrooms

Highlights

Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
Blackout drapes/curtains
Bidet
Rainfall showerhead
Bathrobes
  • 62 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Premier Twin Room

Premier Twin Room | 1 bedroom, in-room safe, desk, blackout drapes

Premier Twin Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • 40 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Penthouse

Penthouse | Living area | LCD TV

Penthouse

Highlights

Air conditioning
Connecting rooms available
LCD TV
3 bedrooms
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Bathrobes
  • Sleeps 6
  • 1 Queen Bed, 1 Twin Bed and 1 King Bed

View all photos for Premier Double Room

Premier Double Room | 1 bedroom, in-room safe, desk, blackout drapes

Premier Double Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout drapes/curtains
Bidet
Rainfall showerhead
Bathrobes
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room | LCD TV

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout drapes/curtains
  • 65 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Living area | LCD TV

Family Suite

Highlights

Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout drapes/curtains
Bidet
Rainfall showerhead
Bathrobes
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bunk Bed

View all photos for Suite

Suite | Living area | LCD TV

Suite

Highlights

Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Living area | LCD TV

Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
2 bedrooms
Blackout drapes/curtains
  • 94 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Suite

Highlights

Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout drapes/curtains
Rainfall showerhead
Bathrobes
Private bathroom
  • 65 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Living area | LCD TV

Suite, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
3 bedrooms
Blackout drapes/curtains
  • 126 sq m
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, desk, blackout drapes

Deluxe Double Room

Highlights

Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout drapes/curtains
Bidet
Rainfall showerhead
Bathrobes
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Jalan Ion Delemen 1, Genting Highlands, 69000

What's nearby

  • First World Plaza - 3 min drive - 1.0 mile
  • SkyAvenue - 3 min drive - 1.0 mile
  • Arena of Stars - 3 min drive - 1.0 mile
  • Genting SkyWorlds Theme Park - 4 min drive - 1.2 miles
  • Genting Highlands Premium Outlets - 11 min drive - 3.6 miles

Getting around

  • Batang Kali Station - 45 min drive
  • Kuala Lumpur International Airport (KUL) - 114 min drive

Restaurants

  • ‪Starbucks - ‬11 min drive
  • ‪1 Meter Teh - ‬10 min drive
  • ‪Xing Fu Tang 幸福堂 - ‬11 min drive
  • ‪Starbucks - ‬10 min drive
  • ‪Pauline’s - ‬11 min drive

About this property

Grand Ion Delemen Hotel

Luxury family-friendly hotel near Skytropolis Indoor Theme Park
Located close to First World Plaza and SkyAvenue, Grand Ion Delemen Hotel provides a grocery/convenience store, a coffee shop/cafe, and a garden. Enjoy the gym, as well as activities like rock climbing, ziplining, and hiking/biking. Free in-room WiFi is available to all guests, along with a playground and an arcade/game room.
Other perks include:
  • An indoor pool and a children's pool
  • Breakfast (surcharge), smoke-free premises, and 10 meeting rooms
  • Luggage storage, an elevator, and a 24-hour front desk
  • Concierge services, wedding services, and a front-desk safe
  • Guest reviews speak well of the overall condition
Room features
All 611 rooms offer comforts such as air conditioning and bathrobes, in addition to perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • LCD TVs with satellite channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available

Food and drink

  • On-the-go breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; MYR 60 for adults and MYR 30 for children
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Fairy Tales
  • Kembali Kitchen

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • Rock climbing
  • Ziplining

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 10 meeting rooms
  • 4,896 square feet of conference space
  • Business center

Outdoors

  • Garden
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per accommodation, per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately MYR 60 for adults and MYR 30 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property

Property is also known as

Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Genting Highlands
Grand Ion Delemen
Ion lemen Genting Highlands
Grand Ion Delemen Hotel Hotel
Grand Ion Delemen Hotel Genting Highlands
Grand Ion Delemen Hotel Hotel Genting Highlands

Frequently asked questions

Does Grand Ion Delemen Hotel have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Grand Ion Delemen Hotel pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Grand Ion Delemen Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Grand Ion Delemen Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Grand Ion Delemen Hotel located?

This family-friendly Genting Highlands hotel is located in the mountains, within 3 mi (5 km) of Skytropolis Indoor Theme Park, First World Plaza and SkyAvenue. Arena of Stars and Chin Swee Cave Temple are also within 6 mi (10 km).

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Grand Ion Delemen Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 150 out of 518 reviews
Rating 8 - Good. 171 out of 518 reviews
Rating 6 - Okay. 85 out of 518 reviews
Rating 4 - Poor. 60 out of 518 reviews
Rating 2 - Terrible. 52 out of 518 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

7.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very clean and nice to stay
Stayed 2 nights in Dec 2024

6/10 Okay

Habibur

Disliked: Staff & service, amenities
The smell from the toilet was horrible. You need to fix this asap before you rent it to others .
Stayed 2 nights in Apr 2025

2/10 Terrible

mukilan

Disliked: Cleanliness, staff & service, property conditions & facilities
Heater not working, WiFi not working, soaps not available , total waste of money
Stayed 2 nights in Apr 2025

4/10 Poor

Tran

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property need remodel and room is running down and smell badly.
Stayed 1 night in Feb 2025

2/10 Terrible

Dheeraj

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible hotel

what a terrible hotel it was- so low on cleanliness and hygiene, staff was terrible and rooms were so dirty
Stayed 2 nights in Dec 2024

4/10 Poor

Ming En

Disliked: Cleanliness, property conditions & facilities, room comfort

Worst stay ever.

The hotel lobby was located far away from main entrance. When we entered the room, there's a stench and we found hair and mould in the room. Will not stay again. The only saving grace was that there's a nice burger thatbwas sold just outisde the hotel.
Stayed 2 nights in Dec 2024

6/10 Okay

Travis

Disliked: Staff & service
Not the greatest, not the worst. A bit pricey for what it is. Room booked for 4 people, could not get more than 3 towels, due to “hotel policy”.
Stayed 3 nights in Jul 2024

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in late, no room, let the old people to wait for an hour, tired whole day and still ask to wait. 6 of us and the amenities only have 2 towels and 1 slippers, no shampoo and no drinking water. No phone to call reception, internet not usable, need to go down and cross the street just to talk to reception. Will not be coming back or recommend this place.
Stayed 2 nights in Oct 2024

6/10 Okay

Vaibhav

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Average experience staying at the property. Staff has no clue, everyone running like headless chicken. I can see more staff managing Vallet Parking as compared customers at reception. Reception staff is not well trained. They have no SOP (standard operating procedure) to brief customers. Lifts are limited and half of them no working. Kids club not working. Gym in Tower 4 not working... as compared to the number of rooms i can feel their breakfast support staff is limited.. half of the things are either over and yet to be refilled or are cold.... Overall Average experience!!!
Stayed 2 nights in Dec 2024

10/10 Excellent

monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool kitchen food are excellent, my room is spacious and luxury. Sure I will be back
Stayed 1 night in Oct 2023

8/10 Good

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was good.
Stayed 1 night in Apr 2023

10/10 Excellent

Mohammed Rizwanul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located at the top of Genting Highlands. There are some convenient shops at the ground floor if you crave late-night snacks. We stayed on tower 3. Microwave stopped working and in no time, they replaced it as soon as we reported. There are some construction happening closeby, which can be noisy at times, we were so tired that it didn't even bother us at all.
Stayed 3 nights in Apr 2024

4/10 Poor

CHIA

Disliked: Staff & service, property conditions & facilities
Window lock spoil, main door lock also spoiled. Check in was terrible , drop of and for parking and check in counter at different block.
Stayed 2 nights in Jun 2024

2/10 Terrible

Aik Hong

Disliked: Cleanliness, staff & service, property conditions & facilities
The room very sm
Stayed 2 nights in Jan 2023

6/10 Okay

Xiaochuan

Disliked: Amenities, property conditions & facilities
Ok but not good location

2/10 Terrible

Suresh

Disliked: Cleanliness, staff & service, property conditions & facilities
Zero customer service and the property is dirty. Parking is day light robbery
Stayed 2 nights in Jun 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'm a returning custer because I like the atmosphere of the environment away from the crowded First World.
Stayed 2 nights in Jun 2022

4/10 Poor

Michael Alfred

Liked: Staff & service
Disliked: Cleanliness
The room stinks every time I stay here
Stayed 1 night in Aug 2022

4/10 Poor

Chong

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Unpleasant stay
Stayed 1 night in Dec 2022

6/10 Okay

TECK MIN

Liked: Staff & service
Disliked: Cleanliness
we are staying The Yanné, Onsen Hotel 9th floor, building corridor very dusty and room full with dust smell, it make us and kid uncomfortable
Stayed 2 nights in Dec 2022

8/10 Good

Yong Leng

Liked: Cleanliness, staff & service, amenities
is ok
Stayed 2 nights in Oct 2022

2/10 Terrible

Sarah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is run down. Window was missing a bolt so a child could fall out. Bathroom garbage can was rusty. Cobwebs and dirty. Front desk unhelpful and sent me to the wrong bus station to buy a ticket which wasted a half day. Smells awful. Avoid this expensive dump.
Stayed 1 night in Jul 2024

8/10 Good

LEE YOW

Liked: Cleanliness, staff & service
Transport rather inconvenient. Room layout is average. Property looks old and room sofa is tear. But the weather and environment are very good.
Stayed 2 nights in Jan 2024

4/10 Poor

Fionne

Liked: Cleanliness
Disliked: Property conditions & facilities
Initially we booked Grand Ion Delemen, and the hotel upgrade us to Grand Ion Majestic without early notification, after we reached Grand Ion Delemen with our luggage staff told us the system isnt have our booking record, and "maybe" been upgraded to GIM, and ask us go to GIM to check in, so we have to move our luggage and go to GIM to try our luck. the construction is not completed at GIM, we can hear the construction sounds the whole day, drilling sounds is pertaining even until late night. The sound prove system is poor, we can hear clearly the noise from the next door and from the corridor, especially when kids screaming and running around. when we check out at front counter, we are on the queue, but some are actually cutting the queue, however, the front counter staff didn't advice them to queue up, instead they entertain those who cut the queue, and let those in queue wait longer.
Stayed 2 nights in Dec 2024

8/10 Good

Mannan

Liked: Cleanliness, staff & service, amenities
The room was generously sized and offered ample space. While the balcony provided a pleasant view, unobstructed vistas of the surrounding scenery would enhance the experience. The hotel provided mineral water and hot beverages, and we enjoyed reliable Wi-Fi connectivity. The toilet facilities met our expectations. However, we noted that the carpet in the sofa area was soiled, making it unsuitable for seating. Additionally, the corridors leading to the rooms were not adequately maintained.
Stayed 2 nights in Apr 2024