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DoubleTree by Hilton Shah Alam i-City

5.0 star property
Travelers can escape to a haven where spa treatments, delicious dining, and shopping convenience come together for a perfect blend of relaxation and entertainment

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Photo gallery for DoubleTree by Hilton Shah Alam i-City

Exterior - DoubleTree by Hilton Shah Alam i-City (Shah Alam)
Exterior - DoubleTree by Hilton Shah Alam i-City (Shah Alam)
Lobby - DoubleTree by Hilton Shah Alam i-City (Shah Alam)
Restaurant - DoubleTree by Hilton Shah Alam i-City (Shah Alam)
Restaurant - DoubleTree by Hilton Shah Alam i-City (Shah Alam)
DoubleTree by Hilton Shah Alam i-City offers a luxurious retreat near i-City. Guests can dine at three distinct restaurants, enjoy aromatherapy at eforea Spa, or relax at the outdoor pool with a swim-up bar. The attentive staff consistently earns praise from visitors.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | Bathroom | Free toiletries, hair dryer, bathrobes, slippers

Standard Double Room, 1 King Bed

9.8 out of 10
Exceptional
(10 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for King Deluxe Room Park View

Minibar, in-room safe, desk, laptop workspace

King Deluxe Room Park View

10.0 out of 10
Exceptional
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Standard Double Room, 1 King Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Twin Beds

8.8 out of 10
Excellent
(6 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Deluxe Room Park View

Minibar, in-room safe, desk, laptop workspace

Twin Deluxe Room Park View

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed

  • 120 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Shah Alam, DoubleTree by Hilton Shah Alam i-City is connected to a shopping center. Sunway Pyramid Mall and 1 Utama are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit i-City. SnoWalk and Shah Alam Lake Garden are also worth visiting. Visit our Shah Alam travel guide
Map
i-City Golden Triangle, Shah Alam, 40000

What's nearby

  • Marry go round in I-City theme park,Shah Alam Malaysia
    i-City
    2 min walk - 0.1 miles
  • Sri Maha Mariamman Temple featuring heritage architecture
    Sri Maha Mariamman Temple
    9 min walk - 0.5 miles
  • Central i-City Shopping Centre
    3 min walk - 0.2 miles
  • Universiti Teknologi MARA Shah Alam
    12 min walk - 0.7 miles
  • AEON Mall Bukit Raja
    17 min walk - 0.9 miles

Getting around

  • Kuala Lumpur Padang Jawa KTM Komuter Station
    5 min drive
  • Kuala Lumpur International Airport (KUL)
    48 min drive

Restaurants

  • CHAGEE
    7 min walk
  • Doubletree Hotel Lobby
    1 min walk
  • Bar-B-Q Plaza
    10 min walk
  • Ramen Seirock-Ya
    6 min walk
  • Kenny Rogers Roasters
    6 min walk

About this property

DoubleTree by Hilton Shah Alam i-City

Luxury hotel near i-City
You can look forward to a swim-up bar, a poolside bar, and a coffee shop/cafe at DoubleTree by Hilton Shah Alam i-City. Indulge in aromatherapy, a facial, and a massage at Eforea Spa, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Stay connected with free WiFi in public areas, and guests can find other amenities such as an arcade/game room and dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • A banquet hall, a front-desk safe, and 12 meeting rooms
  • Concierge services, massage treatment rooms, and a 24-hour front desk
  • Guest reviews say great things about the helpful staff
Room features
All 300 rooms have comforts such as pillow menus and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Other amenities include:
  • Bathrooms with bidets and free toiletries
  • 49-inch plasma TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: WiFi (MYR 30 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (MYR 5 per day)
  • Secured, covered valet parking on site (MYR 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 78 for adults and MYR 39 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Steam room

Family friendly

  • Arcade/game room
  • Children's pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Thin carpet in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 21 floors
  • Banquet hall
  • Built in 2022
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 118.80 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 78 for adults and MYR 39 for children
  • Fee for in-room wireless internet: MYR 30 per night (rates may vary)
  • Covered self parking fee: MYR 5 per day
  • Covered valet parking fee: MYR 50 per day
  • Rollaway bed fee: MYR 118.80 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Children under 18 years old are not allowed in the spa without adult supervision

Property is also known as

DoubleTree by Hilton Shah Alam i-City Hotel
DoubleTree by Hilton Shah Alam i-City Shah Alam
DoubleTree by Hilton Shah Alam i-City Hotel Shah Alam

Frequently asked questions

Does DoubleTree by Hilton Shah Alam i-City have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–8:00 PM.

Is DoubleTree by Hilton Shah Alam i-City pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MYR 5 per day. Valet parking is available for MYR 50 per day.

What time is check-in at DoubleTree by Hilton Shah Alam i-City?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at DoubleTree by Hilton Shah Alam i-City?

Check-out is at noon.

Where is DoubleTree by Hilton Shah Alam i-City located?

Situated in the business district, this luxury hotel is within a 10-minute walk of i-City and Central i-City Shopping Centre. SnoWalk and Laman Seni 7 are also within 1 mi (2 km).

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Reviews

DoubleTree by Hilton Shah Alam i-City Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 156 out of 206 reviews
Rating 8 - Good. 34 out of 206 reviews
Rating 6 - Okay. 7 out of 206 reviews
Rating 4 - Poor. 3 out of 206 reviews
Rating 2 - Terrible. 6 out of 206 reviews

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast very nice and staff very friendly
Stayed 5 nights in Oct 2025

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful services and hotel room. Totally enjoyed my stay. The convenience of having the mall right beside the hotel added a golden touch.
Stayed 2 nights in Nov 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place is very clean and friendly
Stayed 1 night in Aug 2025

8/10 Good

A Shar'ni Bt

Liked: Cleanliness, amenities, property conditions & facilities
All is good except taking too much time to request for housekeeping
Stayed 2 nights in Nov 2025

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. staff is so friendly and welcoming.
Stayed 14 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's great staying experience at doubletree i-city and it's convenient with shopping mall and facilities at vicinity.
Stayed 1 night in Dec 2024

10/10 Excellent

Rosiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel with e célébration service and breakfast. I loved the view to the diversion park.
Stayed 4 nights in Dec 2024

6/10 Okay

Srila

Liked: Cleanliness
Close to central shopping
Stayed 10 nights in Jan 2025

10/10 Excellent

Nisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 3 nights in Apr 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Great area away from the city. It had a mall with all your needs right next to it!
Stayed 3 nights in Dec 2024

10/10 Excellent

Teng Hwai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room layout and setting. Comfortable bed and clean.
Stayed 3 nights in Nov 2024

10/10 Excellent

gavin

Liked: Amenities
Brand new and impressive property Great views
Stayed 1 night in Jan 2024

8/10 Good

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to the mall and get stuff that u need. Which just beside the hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ramlan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good location

Staff very hospitable, amazing as always. Location next to shopping mall, good restaurants and varied entertainment places. Try get rooms facing I-City Park
Stayed 2 nights in Feb 2024

10/10 Excellent

Shamika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb Customer Service. Clean, Elegant environment. Gym, Pool, Spa, Sauna exceptionally maintained. To be expected as a Hilton property. Celebrated my Earthday there, such a positive atmosphere.
Stayed 1 night in Mar 2025

10/10 Excellent

Fazeel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotel stays I have ever had. The WhatsApp message contact was really handy and I was able to message requests easily. They were all taken care of, including printing a document. The location, facilities and room were also excellent. A great place to stay.
Stayed 5 nights in Sep 2024

8/10 Good

Dennie

Liked: Staff & service, amenities, property conditions & facilities
My 2nd time stayed, well keep, need some improvement, on training staff, service was good
Stayed 4 nights in Aug 2024

10/10 Excellent

Zane

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is new and comfortable. There is a parking free of 30 dollars a day.
Stayed 2 nights in Mar 2024

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel building and facilities are relatively new. Breakfast was excellent, with lots of varieties. Make sure you ask for a room with window view of the theme park. The view of the lights of the theme park and people playing in the theme park is gorgeous. There's the new big mall Central icity just 3 mins walking distance from the hotel. I LOVE this mall, it has everything you would need or want to buy. The mall is also very spacious, lots of shops and dining areas, and very clean as well. I stayed at this hotel for 4 nights and I love the experience.
Stayed 4 nights in Apr 2025

10/10 Excellent

Aravind

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and staff, mall next door was handy. Limited public transport options
Stayed 4 nights in Apr 2024

10/10 Excellent

Binny Zachariah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Though I was there for just 1 night enroute to Singapore from northern Malaysia..had a pleasant stay with good interaction with Cheryl and other at the Front desk and also housekeeping. Very well kept hotel. Recommended.
Stayed 1 night in Jun 2024

10/10 Excellent

Syeda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This location is distant from the hustle, bustle, and traffic of Kuala Lumpur, yet it’s only a half-hour taxi ride away, which is very affordable and easily arranged via the Grab app. The hotel is impeccable. The food was exceptional, and the service and staff were outstanding. The staff and management truly exemplify the Hilton brand. We enjoyed every minute of our stay.
Stayed 10 nights in Jun 2024

8/10 Good

Queenie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice room nice view

Hotel very clean. Nice view. Iverall is good ..It just pillow too low.
Stayed 1 night in Dec 2023

10/10 Excellent

YU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the location, which is a bit far from KLCC, all other aspects were fantastic. The food was delicious and varied, and all staff would greet you with a big smile. They consistently pay great attention to your needs with outstanding hospitality. The room was neat and clean without any odour, which I liked the most during my stay. I will definitely choose this five-star hotel if I go to KL again in the future.
Stayed 6 nights in Jul 2024

10/10 Excellent

xia feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New hotel with a very nice pool for families. Staffs are well trained and very professional. The location is a little bit off if you are in KL for holiday. However, I will stay in this hotel for my next visit as Grab in MY is cheap enough.
Stayed 3 nights in Aug 2023