Does Hotel Czarny Potok Resort SPA & Conference have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7 AM–11 PM.

Is Hotel Czarny Potok Resort SPA & Conference pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 115 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hotel Czarny Potok Resort SPA & Conference?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Czarny Potok Resort SPA & Conference?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM.

What time is check-out at Hotel Czarny Potok Resort SPA & Conference?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Czarny Potok Resort SPA & Conference provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Czarny Potok Resort SPA & Conference located?

This family-friendly Krynica-Zdroj hotel is located in the mountains, within 3 mi (5 km) of Gromada ski lift, Azoty Ski Lift and Henryk Ski Lift. Slotwiny Ski Lift and Main Pump Room are also within 3 mi (5 km).

10/10 Excellent

Janet

Apr 29, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with excellent location

A great stay. Very comfy bed, spacious room, great breakfast and the food in the restaurant was excellent.

Stayed 1 night in Apr 2024

10/10 Excellent

Dmitri

Sep 30, 2023

Czarny Potok is an outstanding place to visit and to stay there for relaxation, or for business meetings. Highly recommended. It was not the first visit for me and my wife, and we will be happy to visit it once again.

Stayed 4 nights in Sep 2023

10/10 Excellent

Jan

May 23, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, nice pool, sauna ok - not so hot unfortunatelly. Greak breakfast. Narrow parking places.

Stayed 1 night in May 2024

10/10 Excellent

Maria

Sep 3, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

1.Fantastyczna jakość proponowanych potraw - wybitna zasługa kucharzy 2.Możliwość korzystania z basenów i siłowni (świetny pomysł z siłownią zewnętrzną)

Stayed 7 nights in Aug 2025

10/10 Excellent

Marta

Jul 30, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved the location in the mountain area by the stream. Comfortable junior sweet for our family of 4. Very polite, professional staff.

Stayed 3 nights in Jul 2025

6/10 Okay

Nara

Jun 11, 2025

Liked: Property conditions & facilities

I do like the structure, those enclosed bridges allowing you to enjoy the view is really amazing. Customer service was nice to us, after informing Small suites, no too much space between bed/sofa and wall. if you are there in summer time and you need a bit warmer room please let the front desk know in advance and they will make it happen, I didn’t do it and later when I tried to request it was difficult to get a hold with front desk since phones in rooms doesn’t work and my special communication with front desk it didn’t work at that time , son we slept in cold room . was cold that night. We didn’t get to enjoy the restaurant, when we went there no one greet us or pay attention to us. That was weird , so we went to next hotel up the hill and we had good dinner there . other than that, we will recommend this hotel for a nice family time .

Stayed 2 nights in Jun 2025

10/10 Excellent

Arkadiusz

Jun 6, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Perfectly located, well maintained, and full of attractions.

Stayed 4 nights in Jun 2024

4/10 Poor

Marco

Jul 17, 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Oud, geen hoogwaardige kamers. Goedkoop spul gebruikt. Eten duur en slecht. Spreken slecht engels.

Stayed 9 nights in Jul 2023

10/10 Excellent

Tahiz

Jul 17, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect Thanks

Stayed 3 nights in Jul 2022

10/10 Excellent

jaroslaw

Jun 14, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect

Stayed 2 nights in Jun 2022

10/10 Excellent

Adam

Oct 27, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Great place especially for kids… a lot of lifts and spread out so be prepared to move about. Spa is excellent and great service. Beautiful views

Stayed 1 night in Oct 2021

10/10 Excellent

D

Jul 24, 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay, great hotel.

Great experience. Slight problem at checkin where they wanted to charge 150zl for my kid that was with me. When I booked it stated kid stays for free when using same bed. This was sorted but should not have had to make a fuss about it. Apart from this, a wonderful stay as always!

Stayed 1 night in Jul 2021

4/10 Poor

Maciej

Oct 15, 2020

Liked: Staff & service

Disliked: Property conditions & facilities, room comfort

Deserves 2 stars at best. Terrible price/quality.

Approaching hotel one would be excused from expecting spectacular moments to come. Yet, disillusionment comes as soon as you check in. Terrible interior. Tasteless. Feels like 20+ years old Conference Centre from early days of business transformation. And from the first moments you know it is going to be noisy. Parrot cage (sic!) stationed just next to reception desk and bar makes sure that you barely hear the staff. Then you need to wander long hallways to reach your room. Hordes of guest walking by the rooms of those less lucky to be hosted by the connecting corridor. Needles to say you hear every running child, squeeking luggage wheel or scream. Standard double room does not give you any impression of luxury. Furniture, colours, carpet, size... All is resembles CHEAP 3-star business hotel. Bathroom was really dark. Breakfast was mediocre. Welcome drink is a smal, cheap, brandless prosecco. Swimming pool area looks like municipal, public object. At 8am we were woken up by the sound of chainsaw. It turned out to be staff blowing leaves from pavements. Apparently couldn't wait till 10 or 11am... All this for 120EUR+/night

Stayed 1 night in Oct 2020

8/10 Good

Iwona

Sep 25, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Niestety niewyspani

Hotel przyjemny i czysty. Obsługa bardzo miła i pomocna. Śniadanie bardzo pyszne i zróżnicowane. Basen zadbany i fajny. Jedyne co popsuło pobyt to materac na łóźku -niestety był tak czuły,że każdy ruch na nim to fala wibracji budząca osobę leżącą obok. zapewne w pokoju Twin , gdzie każdy śpi osobno materace by się sprawdziły ale przy wspólnym spaniu sa tragiczne co spowodowało totalne niewysapnie.

Stayed 1 night in Sep 2020

10/10 Excellent

Kinga

Jul 13, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Polecam!

Swietne miejsce, pyszne sniadanie i uprzejma obsluga. Jest tak milo, ze nawet nie trzeba szukac atrakcji poza hotelem. Dla aktywnych latwy szlak pieszy na Jaworzyne za rogiem ;) (i wiele innych atrakcji ale nam to wystarczylo :))

Stayed 1 night in Jul 2020

10/10 Excellent

JUSTYNA

Jul 5, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rodzinny odpoczynek

Wspaniały hotel, który zapewnia kompleksowy wypoczynek dla całej rodziny. Wiele atrakcji dla dzieci, opieka w kids clubie, basen a nawet seans filmowy a pozwala rodzicom skorzystać z atrakcji i udogodnień dla dorosłych. Warto podkreślić iż zachowane wszelkie środki ostrożności i czystości w tym trudnym okresie.

Stayed 1 night in Jul 2020

8/10 Good

Maciej

Feb 10, 2020

Liked: Staff & service, property conditions & facilities, room comfort

Ok.

Gutes Hotel mit ein paar Haken. Gutes Frühstück.

Stayed 3 nights in Dec 2019

10/10 Excellent

Piotr

Jan 11, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dobry Hotel

Fajny hotel w fajnym miejscu , troche juz dotkniety przez czas. Najlepiej miec pokoj z lacznikiem gdyz niektore budynki sa od siebie bardzo oddalone. Ogolnie bardzo fajny pobyt. Polecam!

Stayed 3 nights in Jan 2020

6/10 Okay

Bartosz

Jan 4, 2020

Disliked: Staff & service, room comfort

Obiekt wymaga odświeżenia. Niewygodna komunikacja pomiedzy oddalonymi od siebie budynkami. Przyjemna strefa basenowa. Fatalna obsługa w Lobby Bar.

Stayed 1 night in Jan 2020

6/10 Okay

alex

Dec 23, 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Good hotel, average service

We decided to stay somewhere different this time on our way to see family and I must admit I am somewhat disappointed. Not so much at the hotel itself which was pretty nice but the service wasn’t great. A number of little things just made is feel that it wouldn’t be a place we would stay again. A few examples : Not having linen for our child’s bed on a late arrival Not having working safety vests for children in the pool Not allowing us to finish our bowling game as someone else was waiting Making numerous mistakes in spa bookings then only doing a 50 minute treatment on an hour booking Having a price increase on the buffet dinner half way through our stay Food could also do with a review as it was okay but not good or great For the first time I asked to see the manager on check to review - very polite and nice - even returned half the massage cost. However a mistake was to question my integrity by going off and checking what I had said which from a customers perspective who has nothing to gain or lose by giving this feedback wasn’t great. In summary, great facilities, average service. Would go back to the hotel I generally use which on this occasion was a bit more expensive BUT if I could go back I’d pay the extra for the much better experience.

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveler

Dec 3, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family getaway

Hotel Czarny Potok provided perfect setting for a nice weekend getaway. It just could not have been better. Food was great, room was great and the amenities to keep both us the parents as well as kids happy and entertained were really, really, really excellent. KUDOS especially to the staff at kids club.

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveler

Sep 1, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotelový komplex je neskutočný! Nádherné prostredie, milí personál v celom areáli. Všade bolo čisto a s ničím nebol problém. Švédske stoly na večeru v takom rozsahu, aký si ani nevieme predstaviť. Určite sa na toto miesto vrátime.

Stayed 3 nights in Aug 2019

10/10 Excellent

Jacek

Sep 1, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jacek

Polecam pod każdym względem - jedzenia, obsługi, położenia, atrakcji hotelowych i okolicy.

Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Aug 25, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Geweldig

Heel schoon. Vriendelijk personeel. Fantastisch ontbijt. Goede restaurants. Fijne wellness.

Stayed 7 nights in Aug 2019

8/10 Good

Jacek

Jul 30, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Bardzo mila i uprzejma obsluga. Ladna okolica, zadbane hotelowe otoczenie. Bardzo dobre sniadanie, duzy wybor, kazdy cos znajdzie. Nie mniej niewygodne lozko i glosno pracujaca klimatyzacja. W tej cenie te 2 ostatnie aspekty powinhy byc na lepszym poziomie.

Stayed 1 night in Jul 2019

Hotel Czarny Potok Resort SPA & Conference

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