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Sheraton Grand Krakow

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Photo gallery for Sheraton Grand Krakow

A person in a robe at a breakfast table with pastries, a drink, and a view of a building with towers. - Sheraton Grand Krakow (Kraków)
Creator video - submitted by Tatsiana Navitskaya
A modern indoor swimming pool with a wavy ceiling design, wooden loungers, and a view of greenery outside. - Sheraton Grand Krakow (Kraków)
An outdoor wedding setup with white chairs and floral decorations on a wooden deck, overlooking a historic building with a green spire. - Sheraton Grand Krakow (Kraków)
An indoor seating area with round tables and chairs, a patterned ceiling, and a view of a library in the background. - Sheraton Grand Krakow (Kraków)
Luxury
5.0 star property
9.4

Exceptional

Riverside luxury in Krakow

A beautiful atrium welcomes guests to this riverside retreat near Wawel Royal Castle. The rooftop bar offers panoramic city views while the Italian restaurant serves exceptional carbonara. After exploring Old Town, unwind in the intimate indoor pool and sauna.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Deluxe Room, 1 King Bed (View)

A hotel room with a large bed, a desk, a chair, and a window with curtains.

Deluxe Room, 1 King Bed (View)

9.2 out of 10
Wonderful
(30 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Grand Room, 1 King Bed (View)

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Grand Room, 1 King Bed (View)

8.8 out of 10
Excellent
(12 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

Premium Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Club Studio, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a city view.

Club Studio, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Suite, 1 Bedroom

A hotel room with a large bed, a desk with a chair, a sofa, and a small table.

Deluxe Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Premium Room, 2 Twin Beds

  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Suite, 1 Bedroom

A hotel room with a large window, two armchairs, a small round table, a desk with a lamp, and a TV mounted on the wall.

Grand Suite, 1 Bedroom

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Royal Suite, 1 Double Bed

A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of the outdoors.

Royal Suite, 1 Double Bed

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds (View)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Deluxe Room, 2 Twin Beds (View)

9.2 out of 10
Wonderful
(20 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Grand Room, 2 Twin Beds (View)

A hotel room with two beds, a desk, a chair, a TV, and a large window with a view.

Grand Room, 2 Twin Beds (View)

8.0 out of 10
Very good
(1 review)
  • 28 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located on a river, Sheraton Grand Krakow is in Kraków City Centre, a neighborhood in Kraków. Czartoryski Museum and Old Synagogue are cultural highlights, and some of the area's notable landmarks include Smok Wawelski Statue and Main Market Square. Wawel Cathedral and St. Mary's Basilica are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing. Visit our Kraków travel guide
Map
Ul. Powisle 7, Kraków, Lesser Poland, 31-101

What's nearby

  • A historic castle with a prominent tower and a large arched entrance.
    Planty Park
    3 min walk - 0.2 miles
  • A historic church with a prominent tower and domes, surrounded by a grassy area with blooming pink flowers.
    Wawel Cathedral
    3 min walk - 0.2 miles
  • A historic building with a clock tower and two domes, surrounded by autumn foliage.
    Royal Road
    5 min walk - 0.3 miles
  • A historic castle with red-tiled roofs, green domes, and a prominent tower.
    Wawel Castle
    8 min walk - 0.5 miles
  • A bustling outdoor café area with stone buildings and outdoor seating.
    Main Market Square
    9 min walk - 0.5 miles

Getting around

  • Turowicza Station
    6 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop
    6 min drive
  • John Paul II - Balice Airport (KRK)
    27 min drive

Restaurants

  • KROMA
    3 min walk
  • Liberty Cafe
    3 min walk
  • KaffeBageri Stockholm
    4 min walk
  • Kult Cafe
    4 min walk
  • Słodki Wawel
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle (surcharge)
  • Train station pick-up and drop-off shuttle (surcharge)
  • Self parking on site (PLN 125 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: PLN 122 for adults and PLN 61 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Anima
  • Roof Top Terrace
  • SomePlace Else Sports Bar

Things to do

  • 24-hour health club
  • Billiards/pool table
  • Indoor pool
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,382 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Rooftop terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Prenatal massages
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (44 inch wide door)
  • Grab bar near toilet (33 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Built in 2004
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • Non-plastic coffee stirrers available
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Late-night room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100.00 per accommodation, per night, plus a one-time cleaning fee of PLN 215
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 37 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PLN 222.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately PLN 122 for adults and PLN 61 for children
  • Airport shuttle fee: PLN 160 per vehicle (maximum occupancy 3)
  • Self parking fee: PLN 125 per night (in/out privileges)
  • Pet fee: PLN 100.00 per accommodation, per night plus PLN 215 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 222.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Sheraton Grand Krakow have a pool?

Yes, this property has an indoor pool.

Is Sheraton Grand Krakow pet-friendly?

Yes, this hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 37 lbs per pet. There's a fee of PLN 100.00 per accommodation, per night. A cleaning fee of PLN 215 also applies. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for PLN 125 per night.

What time is check-in at Sheraton Grand Krakow?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Grand Krakow?

Check-out is at noon.

Does Sheraton Grand Krakow provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel. A fee of PLN 160 per vehicle applies.

Where is Sheraton Grand Krakow located?

Located in Kraków City Centre, this luxury hotel is within a 5-minute walk of Planty Park and Smok Wawelski Statue. Wawel Castle and Wawel Cathedral are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton Grand Krakow Reviews

9.4

Exceptional

9.6

Cleanliness

9.4

Location

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 728 out of 1000 reviews
Rating 8 - Good. 207 out of 1000 reviews
Rating 6 - Okay. 47 out of 1000 reviews
Rating 4 - Poor. 9 out of 1000 reviews
Rating 2 - Terrible. 9 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with amazing staff — me and my fiancée loved every second of it! beautiful property, awesome pool/sauna/jacuzzi worried recommend to anybody ❤️❤️❤️
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Ali Khalaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, amazing lobby and is one of the best I have ever seen. The view from rooftop restaurant is astonishing
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located close to the old city and has very comfortable rooms and great breakfast
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Marek

Great hotel — clean, comfortable, and very friendly staff.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Anaisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If there were more stars to rate this hotel, I would give it more! We had a wonderful stay in Krakow, and staying at this hotel played a huge part in making everything perfect. The hotel was spotless, and the staff were incredibly friendly, helpful and professional. The breakfast was delicious, with plenty of options to suit every taste—from meat-eaters and vegetarians to those with allergies or gluten sensitivities. I would like to give a special mention to Mr. J. Singh, the Assistant Director of Food & Beverage as well as the kind and very respectful doorman, Piotr.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Tangenik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I took an uber so I am not sure about parking. The hotel is conveniently located near shops and great sites. The staff is amazing and the facility is clean and comfy. I will visit again
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel, great room, great service and great food.
Stayed 6 nights in Oct 2025
Verified review

10/10 Excellent

Mayank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind and warm staff! Comfortable stay and health spa benefits are nice to have!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Lee

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice, clean and spacious. Staff were super friendly and welcoming. Pool and spa area was very nice.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Joeri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff and prompt service. Hotel is in an ideal location of krakow
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was fantastic and the location was super convenient to get to all the best places Krakow has to offer. Would absolutely stay again!
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities
Hotel perfect for a city break, 10 minutes walk to the old town, hotel itself came with all the expectations of 5 star, impeccable service, deluxe double room was spotless with everything you needed for a pleasant stay, quality bed as expected from Sheraton hotels. Breakfast was excellent. Hotel had a small pool, sauna and jacuzzi which were spotless and well maintained Would stay again !
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Spacious, clean, and very comfortable rooms! The service is always five stars.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great food and very friendly and helpful staff.
Stayed 12 nights in Jan 2024
Verified review

10/10 Excellent

Chandrani

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality of the staff and location
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

frederic

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet place with charming staff.
Stayed 5 nights in Mar 2025
Verified review

10/10 Excellent

Varun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely comfortable, clean and well located. Great food and staff!
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
All as per the review, just a very relaxing place to be with good friendly staff
Stayed 4 nights in Nov 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Excellent stay and friendly / helpful staff
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing staff, very helpfull, very clean rooms and warm atmosfer
Stayed 2 nights in Nov 2023
Verified review

10/10 Excellent

Darek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service
Stayed 6 nights in Jun 2024
Verified review

8/10 Good

Klaus

Liked: Cleanliness, staff & service
Good location to visit the old town
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Noel

Liked: Amenities
The staff was nice and courteous. Overall the hotel excellent.
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Klaus

Grest location to visit the old town
Stayed 1 night in Jan 2024
Verified review

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is welcoming and helpful. Breakfast had a good variety to fulfill everyone’s preference. The standard room was a
Stayed 5 nights in Jun 2025