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Old Town Residence BIS

3.5 star property

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Photo gallery for Old Town Residence BIS

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior - Old Town Residence BIS (Kraków)
Deluxe Apartment, 1 Bedroom (number 3) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds - Old Town Residence BIS (Kraków)
Deluxe Apartment, 1 Bedroom (number 3) | Bathroom | Shower, hair dryer, towels - Old Town Residence BIS (Kraków)
Deluxe Studio Suite, 1 Bedroom, City View (number 1) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds - Old Town Residence BIS (Kraków)
Front of property - Old Town Residence BIS (Kraków)
Old Town Residence BIS offers a peaceful haven in Kraków's heart. Travelers enjoy laundry facilities and free in-room WiFi at this well-maintained property. Guests can book a massage to unwind or explore Wawel Castle and Main Market Square, both nearby.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Laundry
  • Spa

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Studio Suite, 1 Bedroom, City View (number 1)

Deluxe Studio Suite, 1 Bedroom, City View (number 1) | Interior

Deluxe Studio Suite, 1 Bedroom, City View (number 1)

  • City view
  • 35 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Apartment, 1 Bedroom (number 3)

Deluxe Apartment, 1 Bedroom (number 3) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Deluxe Apartment, 1 Bedroom (number 3)

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Comfort Apartment, 1 Bedroom (number 1)

Comfort Apartment, 1 Bedroom (number 1) | 1 bedroom, premium bedding, iron/ironing board, cribs/infant beds

Comfort Apartment, 1 Bedroom (number 1)

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Kraków, Old Town Residence BIS is in the city center. Royal Road and Wawel Castle are notable landmarks, and travelers looking to shop may want to visit Main Market Square and Galeria Krakówska. Looking to enjoy an event or a game while in town? See what's happening at Marshal Jozef Pilsudski Stadium or Wisla Stadium. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Kraków travel guide
View more Aparthotels in Kraków
Map
Plac na Groblach 8/4, Kraków, 31-101

What's nearby

  • Planty Park
    Planty Park
    2 min walk - 0.1 miles
  • Wawel Cathedral
    Wawel Cathedral
    3 min walk - 0.2 miles
  • General view of Wawel Castle in sunny day. Residency located in central Kraków, Poland. For centuries residence of kings and the symbol of Polish statehood.
    Royal Road
    3 min walk - 0.2 miles
  • Main Market Square
    Main Market Square
    8 min walk - 0.4 miles
  • Wawel castle in Krakow, Poland
    Wawel Castle
    8 min walk - 0.4 miles

Getting around

  • Turowicza Station
    7 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop
    7 min drive
  • John Paul II - Balice Airport (KRK)
    30 min drive

Restaurants

  • NapNap Cafe
    4 min walk
  • Kult Cafe
    2 min walk
  • KROMA
    4 min walk
  • Liberty Cafe
    4 min walk
  • Restauracja Pod Smoczą Jamą
    4 min walk

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Property amenities

Pool/Spa

  • In-room massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Onsite parking available only on request
  • Self parking on site (PLN 80 per night)

Family friendly

  • Crib: PLN 50 per stay

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Refrigerator
  • Stovetop

Dining

  • Daily continental breakfast available 8:00 AM to 10:30 AM for a fee: PLN 35 per person

Bedrooms

  • Bedroom
  • Premium bedding

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Pets stay free

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Housekeeping (on request) (for a fee)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center

Things to do

  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 1 building
  • 16 units
  • 4 floors
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 11:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox, private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for PLN 50.0 per stay

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 400.0 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately PLN 35 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way)
  • Self parking fee: PLN 80.00 per night
  • Housekeeping fee: PLN 70 per day
  • Crib (infant bed) fee: PLN 50.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property is professionally cleaned

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Old Town Residence BIS pet-friendly?

Yes, pets are allowed at this property. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for PLN 80.00 per night.

What time is check-in at Old Town Residence BIS?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

What time is check-out at Old Town Residence BIS?

Check-out is at 10 AM.

Does Old Town Residence BIS provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 120 per vehicle applies.

Where is Old Town Residence BIS located?

Located in Kraków City Centre, this aparthotel is within a 5-minute walk of Planty Park and Royal Road. Main Market Square and Wawel Castle are also within 10 minutes. Kraków Główny Station is 30 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Old Town Residence BIS Reviews

8.2

Very Good

8.6

Cleanliness

9.4

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 64 out of 165 reviews
Rating 8 - Good. 69 out of 165 reviews
Rating 6 - Okay. 19 out of 165 reviews
Rating 4 - Poor. 7 out of 165 reviews
Rating 2 - Terrible. 6 out of 165 reviews

Reviews

Verified

8/10 Good

THEO WILLIAM

Liked: Cleanliness, communication, listing accuracy
The location of this apartment relative to the price was amazing. Check in process was okay, but you only get the details 24h before.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities, communication
Our original room hadn’t been cleaned but we messaged the team and they upgraded us to a newly renovated room immediately. Location was really convenient for Wawel castle and old town. The 10am check out time seems a bit early but otherwise a lovely stay!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Rakesh

Liked: Cleanliness, communication

great place to stay

Great location, lovely apartment and friendly staff
Stayed 2 nights in Sep 2023
Verified

10/10 Excellent

Przemyslaw

Liked: Cleanliness, room comfort, communication
Great location, easy access to property via reception in basement, breakfast options very near.
Stayed 5 nights in May 2024
Verified

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very happy with our stay! Great location, just a short walk to the center square. The staff was very helpful and responded quickly to our questions. Would love to stay here again.
Stayed 2 nights in Oct 2023
Verified

10/10 Excellent

Rochette

Liked: Cleanliness, room comfort, communication

Best place to stay in Krakow

It was wonderful. Great location. Very clean.
Stayed 3 nights in Nov 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, communication

Great location but a bit noisy

The location is great, price is good, place is clean and comfortable. Only issue is it is an apartment building and the long term tenants across the hall are quite loud late into the night and sound carries in such an old building.
Stayed 2 nights in Apr 2024
Verified

8/10 Good

Tatiana

Liked: Cleanliness, room comfort, communication
Appartment was very clean and beautiful with all necessary ammenities. However the flooring makes allot of noise when walking. Midnight you could clearly hear other people walking in their room/appartment. The self service check-in was great. If you arrive early they provide you with entry to store your bags untill it's time to check-in. The communication was also very clear and straight forward. I would definitely stay here again.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Adriana

Liked: Cleanliness, property conditions & facilities, communication
Great place to stay
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Siew Ying

Disliked: Cleanliness, amenities
Initial room given was filthy and covered in stains and hair but was later given an alternative room. Walls were extremely thin, can hear every movement made. No sleep at all. Would not recommend.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Vitalii

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place
Verified

6/10 Okay

Nuno

Disliked: Room comfort
Bed springs and sofa-bed are in very bad condition. Uneven and each time we move we get a symphony of sounds. The same with the wooden floor. You cannot move at night without wake-up the others. Is in a convenient location but don’t expect the sleep much.
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, communication
We really liked the location. Very close to the Old Town and with facilities nearby, but very quiet. The team was helpful and responsive. A few minor things we would change in the apartment (e.g. thicker curtains to block out sunrise), but these had no significant impact on our stay.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Jill

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was nice, good location for Krakow old town.
Verified

6/10 Okay

Flordeliza

Liked: Cleanliness, property conditions & facilities
Staff can be more friendly.
Stayed 1 night in Jun 2025
Verified

4/10 Poor

Ravinder

Liked: Cleanliness
Disliked: Communication
Property itself is perfect, close to old town and just few meters from Wawel castle & river. Check in was smooth,
Stayed 3 nights in Nov 2022
Verified

2/10 Terrible

Paul

Liked: Cleanliness
Disliked: Communication
The room looked nice but the mattress on the bed was terrible, cheap and uncomfortable. I had booked two nights but left after the first night and booked elsewhere. I told them this via a message and heard nothing back.
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Peter

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely character property. It is easy to hear lots of noises from neighbouring apartments but I was lucky that we had quiet mush neighbours. I wouldn’t want to be next door to a group of lads on a weekend trip , mind.
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Gillian

Liked: Property conditions & facilities
It was probably my error, but I did not realise that there would be no face to face contact or reception at the apartments. All communication is done via text or whatsapp. We did go to the office on arrival, but the people there seemed quite shocked to see us. The apartments are a good size and in a great location. Please be aware that customers are encouraged to leave a 5 star review to get a late check out.
Stayed 5 nights in Sep 2024
Verified

8/10 Good

Sandra

Liked: Cleanliness, room comfort, communication
Great area and aparment very comfortable. Had air conditioning and kitchen which was great. Be aware there is not a lift and we were on the 4th floor. GPS took us to a parking station at Hotel Maltański which is located behind our hotel. DO NOT PARK HERE. The cost to park was more than the hotel! We questioned the parking attendant but no english. Reception at your hotel will guide you to more affordable parking...which we didn't realise until too late.
Stayed 3 nights in Aug 2024
Verified

2/10 Terrible

Monika

Disliked: Cleanliness, amenities, property conditions & facilities, communication
in return for a positive review the property offered an hour longer extension on check-out which is probably how they got ratings as high as they did. Building was very old and the couch was destroyed. Mattress was severely broken-in and each person got one pillow which felt like it had been slept on for years—very lumpy. Had issues getting the TV to work as well. Location was the only perk.
Stayed 2 nights in Jun 2024
Verified

4/10 Poor

Sergii

Liked: Cleanliness, communication
Disliked: Room comfort

Look for another)))

The hotel is well located a stone's throw from the Wavel’s castle. That’s probably all you can tell about these apartments. Room have needed a renovation in last venture yet. Squeaking floor, puffed up on some places, creaking ancient doors, only ceiling lamp, no lamp on single(!) bed-side table, breaker at the wall beside entrance door - if you falling asleep you must stand up!, no fun in toilet, some problem with hot water, only polish TV channel, no one international etc…
Stayed 2 nights in May 2024
Verified

4/10 Poor

Ralph

Liked: Cleanliness

No Air Conditioning in EVERY room

Although they state they have air conditioning, they only have it in SOME rooms and will charge you extra to move to one of those rooms. It’s not as advertised.
Stayed 2 nights in May 2024
Verified

6/10 Okay

Tunay

Liked: Communication
Disliked: Amenities
Check in and communication with reception was flawless. However it was a very basic room. The mattress was quite flimsy and the bed protector made a rustling noise when you moved. A few slight changes to the room would have made a difference in our experience: a full length mirror, soap bar or shampoo, a hand towel in the bathroom (or at least a hook to hang our bathtowels so we can wipe our hands on them), a guide to use the TV (we were only able to access one Polish channel during our stay), a mattress where you dont feel the spring coils. Overall, the receptionists were excellent and I thank them for being so helpful and friendly, but the room was quite disappointing.
Stayed 5 nights in May 2023
Verified

8/10 Good

Mateusz

Liked: Cleanliness, property conditions & facilities, communication
This was our second time staying in Krakow. We really enjoyed OTR. It was a spacious apartment that had a view of Wawel castle. The instructions given to get in and out were easy to follow. The location was perfect. It was about a 5 minute walk to the main square, and 25 minute walk to the train station. I travelled with my family of 5, (2 adults and 3 kids) everything was clean, neat and tidy. Good value for the price. The only disadvantages were hot water would go in and out. The shower would start , from cold to hot; and maybe 3 mins later turn ice cold. It was very hard to get the kids to shower because of the extreme water changes. Also, there was an odour from the sulphur from the water. Lastly, we had a larger stroller, and there was no lift, we had to carry the stroller up and down everyday, not a huge deal, but just throwing it out there to maybe request ground level if possible. Overall, we would stay here again!
Stayed 2 nights in May 2023