Is Novum House Tomasza pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 50 per pet, per night. Service animals are exempt from fees.

This property doesn't offer parking.

What time is check-in at Novum House Tomasza?

Check-in start time: 2:00 PM; Check-in end time: midnight.

Does Novum House Tomasza provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 99 per vehicle applies.

Where is Novum House Tomasza located?

Located in Kraków Old Town, this apartment building is within a 5-minute walk of Royal Road and Main Market Square. Florianska Street and Little Market Square are just steps away. Kraków Główny Station is 17 minutes by foot.

10/10 Excellent

A

Jun 3, 2025

Liked: Cleanliness, room comfort, communication

Great place, great location, just be aware it is 5 floors up without a lift.

Stayed 6 nights in May 2025

10/10 Excellent

Verified traveler

Jun 15, 2023

Liked: Cleanliness, room comfort, communication

Great stay

Had a fantastic stay. Bed was comfortable and they had all we needed. Fantastic location

Stayed 5 nights in Jun 2023

10/10 Excellent

VIKTOR

May 11, 2023

Liked: Cleanliness, property conditions & facilities, communication

Great location, clean secure place

Stayed 1 night in May 2023

6/10 Okay

Birgit

Aug 23, 2025

Liked: Amenities

Disliked: Communication

Could be cleaner. Shower holder not safe. Communication by phone just with AI, no answer via email.

Stayed 4 nights in Aug 2025

10/10 Excellent

stephen

Nov 26, 2024

Great

It was great

Stayed 3 nights in Nov 2024

8/10 Good

Claire

Jun 25, 2025

Liked: Cleanliness, room comfort

Disliked: Communication

Lovely room, check in not easy

Lovely apartment in a run down building, this is to be expected in Krakow. Ignore the state of the building as you enter as the room is absolutely lovely. I was not a fan of the AI phone system, I had to ring the property as they sent all the details in Polish. Check in was very confusing but once I received my email in English it was easy to follow instructions for getting into the room.

Stayed 1 night in Jun 2025

10/10 Excellent

Jodie

Oct 7, 2024

Liked: Cleanliness, room comfort

Perfect stay to be in the centre of the action

Amazing apartment just a stone throw away from the main square. Perfect spot to be right in the centre of where all the bars and restaurants are. We walked everywhere from here and was perfect for us. There’s not a lift so there’s a lot of steps to get up to the apartment but that’s just a minor when the apartment itself was so perfect. We were lucky enough to have had a balcony so had a lovely view of the top of the rynek glowny.

Stayed 3 nights in Oct 2024

8/10 Good

Michael

Apr 15, 2024

Liked: Cleanliness, amenities, property conditions & facilities, communication

Very nice and well priced only downside is the 5 story hike to get to the room as there is no lift. It is nice and quiet well maintained and staff are very friendly and communicate with any issues.

Stayed 3 nights in Apr 2024

10/10 Excellent

JAIRO

Mar 21, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing surprise!

The apartment entrance is not so beautiful but it is quite comfortable and I think it is a very good option to stay at Krakow.

2/10 Terrible

Justin

Jul 9, 2025

Never got a code for the lockbox. Couldn’t get through to the 24/7 helpline number. Had to purchase another place to stay. AFTER we booked and paid for another place to stay, we had someone else call with a Polish number and they got through the helpline. It seems only people will a Polish phone number can actually connect to Novum House helpline. Very unfortunate and frustrating to be left stranded.

Stayed 3 nights in Jul 2025

2/10 Terrible

Lauren

Jul 15, 2025

Disliked: Communication

Entrance access difficult.

I can't review the property itself because I was unable to get in and we had to stay somewhere else. Most of this is likely due to my own stupidity, and lack of computer knowledge, but they did not send me the information to get into the unit until I was already gone. They could at least put their phone number on the building door or something. I did not take my phone with me because it is old and doesn't work well in foreign countries but it's tiny. Can't replace it. Black comedy of errors, and expensive. Make sure you have entrance info before you get on the plane or cancel the reservation.

Stayed 3 nights in Jun 2025

6/10 Okay

Daniele

Apr 14, 2025

Liked: Cleanliness

Overall good, check-in and communication bad

The apartment was located in good and strategic area. But it was at 5th floor without elevator in old building. Overall opinion is good for me because it was clean, comfortable room and also quite. But the check-in procedure is very difficult first time and it was writtend in only polish language. You'll receive lot of emails regarding procedures to check-in the apartment, and it was mentioned to receive all codes starting from your reservation time and automatically resent each 30mins using automation to guarantee your entry also for last minutes booking. For me wasn't true and I got lot of issues to join my room. Anyway the 24/7 assistance helped me and all issues has been solved, but I spent lot of time for that.

Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Aug 16, 2023

Liked: Cleanliness, room comfort

Disliked: Communication

Fab location, lovely apartment, stressful check-in

Very quirky little property and a fantastic stay overall. Would definitely stay again - room was clean and stylish with a spacious bathroom and generally well-equipped. Location couldn’t be better for exploring Krakow on foot. Just be aware that the room isn’t in a hotel it’s in the top floor of a tenament building. In the end this made for quite a nice tucked-away and kind of authentic place to stay but very different to what I expected when we arrived. Not helped by the fact that we hadn’t been sent a self check-in code and entrance instructions were all in Polish - google translate came to the rescue and a quick call to main reception resolved this really smoothly but just make sure to check they send the code in advance! Apartment itself was spacious and in great condition, bed was comfy and all amenities provided.

Stayed 3 nights in Aug 2023

8/10 Good

Caitlyn

May 15, 2023

Liked: Cleanliness, communication

Overall good

This property is in a perfect location and good room. Room 502 has an all glass bathroom. It’s stupid if you want to have the window open and go in the shower everyone in the complex will be able to see you and if someone knocks on the door will be able to see straight into the bathroom. *BE CAREFUL OF THE STEPS* I know on the add it states there is no lift however there is 9 flights of stairs which can be tricky when you’ve had a drink haha however apart from this was great

Stayed 3 nights in May 2023

8/10 Good

Martha

Jul 26, 2024

Liked: Cleanliness, property conditions & facilities

Nice location close to everything in the old town market Square. Lots of stairs but we knew that was what we signed up for. The instructions to find the apt and how to get in were a little confusing and we were not sent the email with our lockbox code as stated in the reservation. We ended up calling and it was rectified. Room is small (like a one bedroom out of an entire apartment) but very clean and modern. Bathroom shower was nice but not very practical or private because it was all glass windows. The only issue we had was that our room door would not lock properly so many of the days we had to sleep or leave everything in the room unlocked which was a bit unnerving. Overall it's a beautiful location close to everything, waking distance.

Stayed 3 nights in Jul 2024

10/10 Excellent

james

May 30, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lovely apartment and well serviced.. Great location just off the square and with plenty Bars, Cafes etc around…Just beware of the stairs as has no lift and is quite a climb…

Stayed 4 nights in May 2025

8/10 Good

Christina

May 6, 2025

Liked: Cleanliness, amenities, property conditions & facilities, communication

Schönes Zimmer in sehr praktischer Lage. In meinem Zimmer waren Vorhänge am gläsernen Bad angebracht, was in einigen älteren Bewertungen anders zu lesen war. Gleich gegenüber auf der Straße ist ein kleiner Supermarkt und es ist wirklich alles fussläufig zu erreichen. Was könnte verbessert werden: Ich hatte den Online Check In schon deutlich im Voraus gemacht und dort Info bekommen, die Check In Codes würden am Anreisetag ab 0h verfügbar sein. Leider wurde auf meine Mail vom frühen Morgen nach den Zugangsdaten bzw ob etwas falsch gelaufen sei erst zum Check in Zeitpunkt mit den Infos geantwortet. Also nicht wundern. Infos, die ich bekommen habe, waren alle englisch und gut verständlich.

Stayed 3 nights in May 2025

6/10 Okay

Roberto

Mar 2, 2025

Liked: Cleanliness

Al centro di Cracovia vecchia

Posizione centralissima a pochi passi dalla piazza. Struttura pulitissima e moderna. Un po' scomoda la salita al 5 piano senza ascensore

Stayed 3 nights in Feb 2025

6/10 Okay

Beata

Oct 21, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Put on your climbing shoes

The room itself was amazing in cleanliness, comfort of the bed and futuristic-looking glass bathroom, well equipped. But it is on a very high 5th floor with no elevator, so unless you have a light overnight bag with your pjs and toothbrush, you’ll be sweating hauling your bags up that stairwell. And on a Saturday night it might not be a pleasing climb if someone before you didn’t make it to the nearest loo. Overall a great room for strong young trekkers. View of rooftops around the autumn trees was nice and it was a pleasantly quiet room.

Stayed 1 night in Oct 2019

4/10 Poor

Alexander

Oct 3, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

Apartment is on fith floor, no elevator.

Stayed end of September 2019 for four nights. The airport shuttle run is extra cost (that wasn't clear on the website, just advertised as one of the amenities). But do use the shuttle run organised by Novum Hotel reception as it was faultless in every way. Comfortable, on-time and priced correctly. The apartment... Lovely to stay in. You will be in one of four rooms that has its own shower room and toilet. There is a corridor where all four rooms congregate with additional tea making facilities etc. The most important part: The apparent is on the fifth floor with no lift. That means you will be walking up approximately 108 steps to get to your room. There are no amazing views over the city as the windows point inwards to a large courtyard. If you can live with walking up and down the stairwell then you won't have any complaints about staying here. It is minutes from the Market Square and you are right on top of places to eat and drink. Lastly: Go to Krakow. Wherever you choose to stay, just go to Krakow. It is stunning. The Market Square illuminated in the evening is a true delight. You will enjoy your time here. Alex (37)

Stayed 3 nights in Sep 2019

10/10 Excellent

Lance

Jun 20, 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice

As others have said, it is a long climb. The apartment is on the top floor. It is very nice and clean and bonus, has a washer/dryer combo and wi-fi. There is a small kitchen with a refrigerator and stove but no oven. The biggest problem we had was no air conditioning. It was hot when we were in Poland. Since it is the top apartment it gets more heat during the day. The comfort level with the windows open wasn't bad and there is a fan in the room, but there is a lot of neighborhood noise which you would not hear with the windows shut. In any other time than summer this place would be great or just bring some earplugs. It is walking distance from the train/bus station and a huge shopping center. When you walk outside you are in old town. There are 24 hour stores nearby to get food and drinks. The location and price are excellent.

Stayed 3 nights in Jun 2019

8/10 Good

Verified traveler

Jun 19, 2019

Liked: Cleanliness, amenities, property conditions & facilities

Sehr gute Ausgangslage für Stadterkundung, hell und freundlich, geschmackvoll eingerichtet, Tee, Kaffee, Zucker .... Stand zur Verfügung, meistens ruhig, wenn nicht im Hof gefeiert wurde. Schön war auch der Blick auf einen Baum. Der Vorraum (Flur) heizte mit seinem Glasdach die Wohnung bei der ohnehin großen Hitze zusätzlich auf. Zum Glück gab es einen Ventilator.

Stayed 5 nights in Jun 2019

4/10 Poor

Verified traveler

Jun 11, 2019

Disliked: Cleanliness, staff & service

Værelserne var OK. Dog trækker det kraftigt ned, at man skulle op på 5 sal, 109 trin. Det er ikke smart med dårlige knæ

Stayed 4 nights in Jun 2019

8/10 Good

Verified traveler

May 6, 2019

Liked: Cleanliness, amenities, property conditions & facilities

The stairs to the property was a problem about 12 flights before you got to yr studio once you finally got to the 5th floor studio was brilliant everything you could need immaculate bed was so comfy the staff had thought of everything right down to sewing kit first aid every toiletries you’d need iron ironing board perfect location (just the stairs)

Stayed 4 nights in Apr 2019

10/10 Excellent

Paul

Apr 6, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hard to get to but worth it

Once you get up the 5 flights of stairs the rooms are fantastic we will book again

Stayed 2 nights in Mar 2019

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