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Novotel Krakow City West

Property class: 4

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Photo gallery for Novotel Krakow City West

A hotel entrance with a modern design, a covered walkway, and outdoor seating areas. - Novotel Krakow City West (Kraków)
Property video
An indoor swimming pool with lounge chairs, a wall with 'INBALANCE' text, and large windows. - Novotel Krakow City West (Kraków)
A buffet setup with various food items and drinks, wooden cabinets, and potted plants. - Novotel Krakow City West (Kraków)
A modern lobby with seating areas, a reception desk, and a bar. - Novotel Krakow City West (Kraków)
Located close to National Museum and Kraków Barbican, Novotel Krakow City West provides shopping on site, a playground, and an arcade/game room. Treat yourself to a massage or other spa services. The on-site restaurant, Novo2, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a library and dry cleaning/laundry services.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a sofa, a desk, and a zebra-patterned carpet.

Superior Room, 1 Queen Bed with Sofa bed

9.2 out of 10
Wonderful
(23 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a chair, a phone, and a picture on the wall.

Superior Room, 2 Twin Beds

8.6 out of 10
Excellent
(4 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 1 Queen Bed

Room

Executive Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a bicycle, and a TV screen displaying 'NOVOTEL Krakow City West'.

Executive Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Room, 2 Double Beds

A hotel room with two beds, a desk, a chair, a coffee machine, and a wall with butterfly decorations.

Executive Room, 2 Double Beds

9.2 out of 10
Wonderful
(11 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a bed, a nightstand, a phone, and a window with curtains.

Suite, 1 King Bed with Sofa bed

  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed

A modern living room with a sofa, two chairs, a small table, a vase with flowers, and a lamp.

Superior Suite, 1 Queen Bed with Sofa bed

  • 59 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the neighborhood

Located in Kraków, Novotel Krakow City West is in the business district. National Museum and Kraków Barbican are cultural highlights, and some of the area's notable landmarks include Dragon's Den and Wieliczka Salt Mine. Oskar Schindler Factory is another place to visit that comes recommended. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Kraków travel guide
Map
Armii Krajowej 11, Kraków, Lesser Poland, 30-150

What's nearby

  • A statue of a man with a beard and glasses, wearing a necklace. There are other statues in the background.
    Jordan Park
    19 min walk - 1.0 mile
  • A large building with a red banner and multiple windows.
    National Museum
    7 min drive - 2.0 miles
  • A modern building with vertical orange panels and a glass entrance.
    Malopolska Garden of Arts
    8 min drive - 2.0 miles
  • International School of Polish Language and Culture
    14 min walk - 0.8 miles
  • Wisla Stadium
    17 min walk - 0.9 miles

Getting around

  • Turowicza Station
    10 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop
    11 min drive
  • John Paul II - Balice Airport (KRK)
    26 min drive

Restaurants

  • Współwinni
    4 min walk
  • Circle K
    3 min walk
  • Miyama Sushi
    4 min walk
  • Trattoria Cichy Kącik
    16 min walk
  • The Place
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Self parking on site (PLN 70 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 85 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo2

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Pool loungers
  • Vegetable garden

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Null
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Dryer
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 15 to December 21:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 85 per person
  • Self parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Frequently asked questions

Does Novotel Krakow City West have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM. The pool is closed seasonally each year from December 15 to December 21.

Is Novotel Krakow City West pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 100 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for PLN 70 per night.

What time is check-in at Novotel Krakow City West?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

What time is check-out at Novotel Krakow City West?

Check-out is at noon.

Where is Novotel Krakow City West located?

This family-friendly Kraków hotel is located in the business district, within 3 mi (5 km) of National Museum, Kraków Barbican and Dragon's Den. Oskar Schindler Factory and Wieliczka Salt Mine are also within 12 mi (20 km). Kraków Łobzów Station is 29 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Krakow City West Reviews

8.8

Excellent

9.0

Cleanliness

7.0

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 467 out of 1000 reviews
Rating 8 - Good. 422 out of 1000 reviews
Rating 6 - Okay. 81 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast and very clean room.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay if you are visiting krakow. Not to far away from the centre so easy to get to but far enough away that you are not dealing with massive amounts of people with your stay. With in the pick up points for day tours. Food here was the best part as it was so fresh and well made.
Stayed 7 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Helpful and friendly staff. The room and shower were great. The gym was a little cramped and may need reorganising. We would stay again. Thank you
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Great location, super comfortable bed and pillows, good breakfast, nice staff
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Pool area was dirty and coffee machine was down in the lobby area. Staff was nice and rooms were clean
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay here. The property was clean, well-maintained, and the staff were incredibly welcoming and helpful throughout our visit
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Very clean and tidy and reception staff extremely helpful. The hotel is a little out of the centre, but this is only around £4 in a Bolt or Uber taxi, so it was not an issue. I would definitely recommend and would certainly stay there again.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was basic, pool was basic but kids can play in shallow area. Breakfast was fabulous! Walkable to grocery and nearby restaurants! Not thrilled about 70pln as a daily parking rate.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, indoor swimming pool was good bonus, staff very helpful. Parking was for additional fee. Breakfast was delicious.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Breakfast is very good with a lot of variety. Easy parking though you have pay a small fee per night.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very friendly staff and nice atmosphere
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel. Delicious food.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Staff friendly. Great breakfast!
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were very clean. Had dinner in the restaurant and it was very good quality at a reasonable price
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Travelled with family for a site visiting. Stuff at the hotel was friendly. Hotel is clean. AC at the hotel very weak would not recommend staying during heat waves. Bus to the old town is located right by hotel very very convenient and easy to use. Stuff at hotel will help out how to use it.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, great staff, impeccable rooms.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, breakfast was nice and the staff were always happy to assist if needed
Stayed 5 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think I was suckered in a little bit by Instagram in all honesty. Yes it is a decent hotel and the price was good however I'd say in reality it was pretty run of the mill and you'd be better being located closer to the old town. No water in room for the good of the environment but the water station was the complete other end of the corridor to us to pretty inconvenient. Breakfast was average at best and on several occasions big hitting items were empty and took too long to fill. The pool, whilst handy, needed to be warmer (both the environment and the water) and the sauna is only active after 4pm! Fair amount of noise from other guests too in corridors/rooms. Maybe more of a 3.5 than a 3... Tip: If you're going to the Salt Mine then Bronowice station is around a 20min walk and you can get a direct train there.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean Hotel staff were very nice food was great.
Stayed 2 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great staff! Enjoyed my stay
Stayed 6 nights in Dec 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Nice rooms. Comfy enough and very clean. The swimming pool and gym however, were too small and crowded. The location was good and close enough to different attractions.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. It is clean and convenient location. We stay two night at here, and have satisfied.
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast. Clean rooms and excellent service from the staff.
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfy.
Stayed 3 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel overall and very friendly staff. Food was also good. Public transport was ok and the bus stop was nearby the hotel.
Stayed 4 nights in Jun 2024