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Novotel Krakow City West

4.0 star property
Family-friendly hotel with area shuttle service and a fitness center

Choose dates to view prices

Photo gallery for Novotel Krakow City West

Exterior
Lobby lounge
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Exterior
Hypo-allergenic bedding, minibar, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Room, 1 Queen Bed with Sofa bed (Novation)

Superior Room, 1 Queen Bed with Sofa bed (Novation) | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 1 Queen Bed with Sofa bed (Novation)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
TV
Clothes dryer
Hypo-allergenic bedding
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Clothes dryer
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Clothes dryer
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Twin Beds (Novation)

Superior Room, 2 Twin Beds (Novation) | Hypo-allergenic bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds (Novation)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Clothes dryer
Hypo-allergenic bedding
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

Superior Suite, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Clothes dryer
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Executive Twin Room, 2 Twin Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Twin Room, 2 Twin Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Clothes dryer
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Room, 2 Double Beds

Executive Room, 2 Double Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Double Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
TV
Clothes dryer
Hypo-allergenic bedding
Blackout drapes/curtains
  • Sleeps 4
  • 2 Double Beds

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About the neighborhood

Map
Armii Krajowej 11, Kraków, Lesser Poland, 30-150

What's nearby

  • Main Market Square - 6 min drive - 2.2 miles
  • St. Mary's Basilica - 6 min drive - 2.2 miles
  • ICE Krakow Congress Centre - 6 min drive - 2.8 miles
  • Wawel Castle - 9 min drive - 2.8 miles
  • Oskar Schindler Factory - 10 min drive - 4.5 miles

Getting around

  • Kraków Łobzów Station - 10 min drive
  • Kurdwanów P+R Station - 11 min drive
  • John Paul II - Balice Airport (KRK) - 19 min drive

Restaurants

  • ‪Klub Studencki Filutek - ‬10 min walk
  • ‪Współwinni - ‬5 min walk
  • ‪Piazza Toscana - ‬7 min walk
  • ‪Browar Górniczo-Hutniczy - ‬11 min walk
  • ‪Zaścianek. Klub - ‬9 min walk

About this property

Novotel Krakow City West

Upscale family-friendly hotel near National Museum
Located close to Cloth Hall and Main Market Square, Novotel Krakow City West provides shopping on site, a playground, and an arcade/game room. Treat yourself to a massage or other spa services. The on-site restaurant, Novo2, offers breakfast, lunch, and dinner. In addition to a library and dry cleaning/laundry services, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool and a children's pool, with sun loungers
  • Buffet breakfast (surcharge), a free area shuttle, and bike rentals
  • Self parking (surcharge), an electric car charging station, and a vegetable garden
  • A TV in the lobby, a water dispenser, and ATM/banking services
  • Guest reviews give top marks for the helpful staff
Room features
All 305 rooms have comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
More amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Eco-friendly toiletries, deep soaking tubs, and hair dryers
  • TVs with satellite channels
  • Wardrobes/closets, children's books, and coffee/tea makers

Languages

English, French, German, Italian, Polish, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle
  • Self parking on site (PLN 70 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; PLN 85 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo2

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Pool loungers
  • Vegetable garden

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: PLN 100 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately PLN 85 per person
  • Self parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Novotel Hotel Krakow City West
Novotel Krakow City West
Accor Krakow Bronowice
Novotel Krakow City West Hotel
Novotel Krakow Bronowice Hotel Krakow
Krakow Novotel
Novotel Krakow City West Hotel
Novotel Krakow City West Kraków
Novotel Krakow City West Hotel Kraków

Frequently asked questions

Does Novotel Krakow City West have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM–10:00 PM.

Is Novotel Krakow City West pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 100 per pet, per night. Service animals are exempt from fees.

How much is parking at Novotel Krakow City West?

Self parking is available for PLN 70 per night.

What time is check-in at Novotel Krakow City West?

Check-in start time: 4:00 PM; Check-in end time: 2:00 AM.

What time is check-out at Novotel Krakow City West?

Check-out is at noon.

Where is Novotel Krakow City West located?

This family-friendly Kraków hotel is located in the business district, within 3 mi (5 km) of National Museum, Main Market Square and Cloth Hall. St. Mary's Basilica and Kraków Barbican are also within 3 mi (5 km).

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Novotel Krakow City West Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 426 out of 941 reviews
Rating 8 - Good. 405 out of 941 reviews
Rating 6 - Okay. 80 out of 941 reviews
Rating 4 - Poor. 18 out of 941 reviews
Rating 2 - Terrible. 12 out of 941 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Mohammed

Liked: Staff & service
Easy access to Kraków main square. Well priced hotel.
Stayed 2 nights in Apr 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfy.
Stayed 3 nights in Mar 2025

10/10 Excellent

Ionut Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time at Novotel. Easy access to the old town by uber, amazing breakfast, helpfull staff. We would definetely return at this hotel
Stayed 5 nights in Feb 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 7 nights in Mar 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely clean Hotel staff were very nice food was great.
Stayed 2 nights in May 2024

10/10 Excellent

Jisung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. It is clean and convenient location. We stay two night at here, and have satisfied.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dec 2024

Really great stay - loved the Christmas feel too!
Stayed 3 nights in Dec 2024

8/10 Good

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel overall and very friendly staff. Food was also good. Public transport was ok and the bus stop was nearby the hotel.
Stayed 4 nights in Jun 2024

10/10 Excellent

Bljerim

Liked: Cleanliness, staff & service, amenities
I always choose this hotel while being in Krakow.
Stayed 1 night in May 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Excellent breakfast choice. Friendly and helpful staff
Stayed 5 nights in Oct 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel, rooms lovely and comfortable. Breakfast had a good selection. My only critism would be some of the cooked food was not hot enough snd i would have liked better tea and coffee making facilities in the room
Stayed 3 nights in Dec 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good breakfast. Clean rooms and excellent service from the staff.
Stayed 3 nights in Aug 2023

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Stayed at this hotel previously, slight distance away from Krakow but wasn’t an issue as we were visiting Auschwitz by vehicle. The hotel has a small pool which gets busy due to the size of hotel and the changing area is very small (Ideally get changed in room and go to the pool in a towel). Positive points were that the hotel staff are friendly, breakfast is great, location is ok and the room had 2 double beds which was a welcome relief for my daughter who been on sofa beds for the previous 5 nights in Zakopane. Would definitely recommend.
Stayed 1 night in Feb 2025

8/10 Good

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I had a good experience with the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities
Grear friendly hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Laurits

Liked: Staff & service, property conditions & facilities, room comfort

Amazing hotel for the family

Great hotel with everything you need. Good variety in breakfast, access to pool for both big and small, easy with nearby public transportation, restaurant if needed. The small things that didn't work, the staff was quick to get fixed. Two adults and two kids really enjoyed our stay here.
Stayed 5 nights in Jul 2024

8/10 Good

yonatan

Liked: Cleanliness, staff & service, property conditions & facilities
The kids like it and kids friendly hotel
Stayed 1 night in Jul 2023

8/10 Good

Lyndsey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and friendly helpful staff. Prob a bit too far from the main activities for us. Buses were good to get around once we figured them out.
Stayed 3 nights in Jul 2024

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good & delicious Breakfast 💖💖💖💖💖

The hotel is clean w good bed and good & delicious breakfast buffet and friendly & nice staff. 👌💖👌💖👌💖
Stayed 1 night in Jul 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was wonderful. The service was excellent. Close to local transportation.
Stayed 2 nights in Oct 2022

10/10 Excellent

JAIME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What to say about a new brand Novotel? 6 stars
Stayed 1 night in Jan 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tram only 15min walk, bus right outside.....quiet & lovely.....
Stayed 7 nights in Jul 2023

10/10 Excellent

China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel about 25 mins from the airport. Staff was nice, check in was smooth. Room was nice for 2 adults and a child. Best one I’ve been in since moving to Europe.
Stayed 1 night in Mar 2023

10/10 Excellent

Kazimierz L.

Liked: Amenities
20min from the city center by bus and cost 1 dollar one way
Stayed 2 nights in Aug 2024

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect Just the car park too expensive Thanks 😊
Stayed 1 night in Jun 2024