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Mercure Krakow Fabryczna City

4.0 star property
Eco-certified hotel with a sauna connected to the convention center in Kraków

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Photo gallery for Mercure Krakow Fabryczna City

Property amenity
Property amenity
Exterior
Superior Suite, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, individually furnished, desk
Reception hall

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Room service
  • Pool
  • Parking available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

1 bedroom, in-room safe, individually furnished, desk

Superior Double Room, 1 Double Bed with Sofa bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Dining table
Flat-screen TV
  • 32 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 King Bed with Sofa bed

Superior Suite, 1 King Bed with Sofa bed | 1 bedroom, in-room safe, individually furnished, desk

Superior Suite, 1 King Bed with Sofa bed

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
  • 60 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Twin Beds

1 bedroom, in-room safe, individually furnished, desk

Standard Room, 2 Twin Beds

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, 1 Double Bed

1 bedroom, in-room safe, individually furnished, desk

Superior Double Room, 1 Double Bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Heated bathroom floor
  • 33 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed

1 bedroom, in-room safe, individually furnished, desk

Standard Double Room, 1 Double Bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, in-room safe, individually furnished, desk

Standard Room, 1 Queen Bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite, 1 Double Bed

1 bedroom, in-room safe, individually furnished, desk

Junior Suite, 1 Double Bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cribs/infant beds
Kitchenette
Mini-fridge
Flat-screen TV
Separate bedroom
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed

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Exterior

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  • Restaurant
9.4 out of 10, Exceptional, 462 reviews
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About the neighborhood

Map
Fabryczna 13, Kraków, 31553

What's nearby

  • Tauron Arena Kraków - 19 min walk - 1.0 mile
  • Oskar Schindler Factory - 4 min drive - 1.7 miles
  • Main Market Square - 6 min drive - 2.0 miles
  • St. Mary's Basilica - 6 min drive - 2.2 miles
  • Wawel Castle - 7 min drive - 2.6 miles

Getting around

  • Turowicza Station - 9 min drive
  • Kurdwanów P+R Station - 9 min drive
  • John Paul II - Balice Airport (KRK) - 31 min drive

Restaurants

  • ‪Angelo’s Caffe - ‬10 min walk
  • ‪PiCaffè - ‬17 min walk
  • ‪5th Avenue - ‬18 min walk
  • ‪Lam Hong. Bar orientalny - ‬13 min walk
  • ‪Pino Italia - ‬2 min walk

About this property

Mercure Krakow Fabryczna City

Upscale eco-certified hotel near Tauron Arena Kraków
Located close to Oskar Schindler Factory and Kraków Barbican, Mercure Krakow Fabryczna City provides laundry facilities, a bar, and a health club. For some rest and relaxation, visit the sauna. The on-site restaurant, FABRYCZNA 13, features international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a conference center.
You'll also enjoy the following perks during your stay:
  • An indoor pool and a children's pool
  • Buffet breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • Luggage storage, 10 meeting rooms, and a vegetable garden
  • An elevator, a banquet hall, and a computer station
Room features
All 195 individually furnished rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and desk chairs.
Extra amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Heated floors, eco-friendly toiletries, and hair dryers
  • Flat-screen TVs with satellite channels
  • Wardrobes/closets, mini fridges, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Self parking on site (PLN 70 per day)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: PLN 80 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • FABRYCZNA 13
  • FABRYCZNA 13 BAR

Things to do

  • Children's pool
  • Health club
  • Indoor pool
  • Sauna
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 10 meeting rooms
  • Computer station
  • Conference center (23,681 square feet of space)
  • Coworking space

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 100% renewable energy
  • 5 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2021
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Heated bathroom floor
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 100 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 11 and younger eat free breakfast
Rollaway/extra beds are available for PLN 135.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 80 per person
  • Airport shuttle fee: PLN 120 per vehicle (one-way, maximum occupancy 3)
  • Self parking fee: PLN 70 per day
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 135.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve high chair
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply
Children under 17 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Mercure Krakow Fabryczna City Hotel
Mercure Krakow Fabryczna City Kraków

Frequently asked questions

Does Mercure Krakow Fabryczna City have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Mercure Krakow Fabryczna City pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 100 per pet, per night. Service animals are exempt from fees.

How much is parking at Mercure Krakow Fabryczna City?

Self parking is available for PLN 70 per day.

What time is check-in at Mercure Krakow Fabryczna City?

Check-in start time: 3:00 PM; Check-in end time: noon. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Mercure Krakow Fabryczna City?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Mercure Krakow Fabryczna City provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PLN 120 per vehicle applies.

Where is Mercure Krakow Fabryczna City located?

Located in Kraków City Centre, this eco-certified hotel is within 2 mi (3 km) of Tauron Arena Kraków, Oskar Schindler Factory, and Kraków Barbican. Main Market Square and St. Mary's Basilica are also within 3 mi (5 km).

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Mercure Krakow Fabryczna City Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 104 out of 142 reviews
Rating 8 - Good. 30 out of 142 reviews
Rating 6 - Okay. 5 out of 142 reviews
Rating 4 - Poor. 3 out of 142 reviews
Rating 2 - Terrible. 0 out of 142 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, excellent breakfast, facilities and friendly staff.
Stayed 5 nights in Jun 2025

10/10 Excellent

Joanna

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed the comfort and super hospitality in a luxurious environment.
Stayed 7 nights in May 2025

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stylish and wonderful Hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Jolly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and welcoming staff, i recommend
Stayed 3 nights in Mar 2025

10/10 Excellent

Frances Sin Wah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast has a lot of choices. There is self parking outside the hotel, everyday after 8pm to 10am and Sunday all day is free parking so no need to pay the hotel for their underground parking if you go on a weekend. The hotel is clean and modern and rooms are spacious, overall a very good choice.
Stayed 3 nights in Apr 2025

10/10 Excellent

Levan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😊😊😊😊😊😊
Stayed 4 nights in Apr 2025

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in a really fancy, new part of town. Its a "city within a city". Fun place to hang out for locals and people from out of town alike. Free access to the sauna and pool is really awesome!
Stayed 1 night in Mar 2025

10/10 Excellent

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, quiet place not far from the centre of Kraków.
Stayed 5 nights in Feb 2025

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel lovely rooms great breakfast would thoroughly recommend
Stayed 3 nights in Nov 2024

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel !
Stayed 2 nights in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel
Stayed 1 night in Jul 2024

10/10 Excellent

Kari E M Hamre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend in Krakow

A lovely hotel, but....... Too many naked people in the sauna area, lying in the saunas and standing in the open showers. They say "it is allowed"! No naked people in the swimmingpool. Really, not necessary to play so progressive...... This is a big drawback. The hotel is otherwise lovely.
Stayed 1 night in Feb 2025

8/10 Good

Svitlana

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a fantastic place where I would love to stay during my next visit. It’s child friendly, clean and comfortable . The staff are polite and helpful as it is generally accustomed in Poland. The thing which makes this place the most attractive for me is Spa centre.
Stayed 2 nights in Nov 2024

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service
Everything was wonderful! Great and friendly staff! Very clean rooms. Would definitely recommend to anyone visiting Kraków.
Stayed 2 nights in Aug 2024

10/10 Excellent

Paolo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel

Extremely attractive hotel. Very unique in his style. Had a great time.
Stayed 2 nights in May 2024

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice second stay
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, excellent facilities

Fantastic hotel all-round
Stayed 4 nights in Apr 2023

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, felt brand new! My only complaint is that the pool is open to the public, went for a relaxing swim and it was full of children having lessons. Not a big issue but something to be aware of. Otherwise, an amazing hotel!
Stayed 3 nights in Oct 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel. Really pretty interior and the breakfast was amazing! The restaurants in the hotel are amazing too. The spa is also fab. Definitely would return!
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall a good experience

Overall out stay was great. We were celebrating our anniversary and hotel had taken that in to consideration with a small gift. Room was clean and better than expected. Staff was very friendly and kind. Breakfast was ok, not great but good enough. The minus in our trip was that our requests about early check in were fully ignored. I had sent 2 messages well before arrival and during online check in I told that we are coming bfore the regular check in time. However this was not taken in to account and we had to wait for 3 hours in the lobby of the hotel.
Stayed 3 nights in Dec 2024

8/10 Good

Jack

Liked: Cleanliness, staff & service
It is a very nice place to stay. Restaurants and area are ok. However, property air conditioning needs improvement.
Stayed 2 nights in Jul 2023

4/10 Poor

Konrad

Liked: Property conditions & facilities
Disliked: Staff & service
I chose this hotel in Krakow after reaching out to the GM in advance to ask if anything special could be done for my birthday and to honor my parents. I clearly stated I was selecting a hotel based on the response and mentioned I was an Expedia Platinum member, which usually ensures upgrades and elevated service. I received warm replies from the GM and reservations manager, with one offering a “Privilege Room.” No fees were mentioned — it felt like a gesture tied to my reason for travel and loyalty status. Upon arrival, there was no acknowledgment, special welcome, or upgrade. I was placed in a standard fourth-floor room, which was neither quiet nor ideal. On my third night, I was surrounded by loud party guests at 2 AM. My complaints were dismissed, and I had to request a room change myself in the middle of the night — eventually moved to a quieter tower. When I raised concerns with the GM, I was met with blame and deflection, including being told that because I booked via Expedia, I wasn’t entitled to what had been offered. Only after pushing was I offered a complimentary dinner. The only exceptional service came from the server that night — her warmth and care were unmatched. The location is also inconvenient — a 40-minute walk to the city center. The gym and pool are public and overcrowded. A true hospitality pro would’ve acted immediately. Guests should leave feeling valued, not gaslit or dismissed — especially when their intentions were clearly stated from the start
Stayed 11 nights in Mar 2025

6/10 Okay

Lars Kiib

Liked: Property conditions & facilities

No shower holder

Six the shower did not have a holder for the showerhead, it was missing. It was never put in place, which makes showering complicated.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ghulam and Alla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 6 nights in Jul 2023

10/10 Excellent

Hannu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience , internet connection on the room need to develop.
Stayed 3 nights in Aug 2022