Let's start with the positive.... location. Located between two restaurants, near many shops, pharmacies, cafes & about a 5 minute walk from the main square, location is great. Getting to taxi or tram is very simple and the mall is a 15 min walk.
Now the negative....
This is an old building with old elevators. The elevator is about the size of a bathroom stall and the doors do not easily fit a stroller. 3 person max & resembles tower of terror. Scary! Elevator even got stuck!
The refund policy- even for mistakenly double booking- is firm. After booking the same room for 10 days on two different platforms & immediately canceling one of the reservations, there was NOTHING that could be done. I had never stayed in a hotel with such a ridiculous policy. I will NEVER stay here as a result & I come to Poland yearly.
Being that I stayed for 10 days, my hotel room was not cleaned even once. No new towels, no wipe down of bathroom/ kitchen & extra coffee pods come with a fee, as does extra wash pod.
There is no a.c.- which is pretty common for the area - but the washing machine had no dryer. After doing laundry you need to hang your clothes around the room to dry. This too is fairly common but you would expect in a hotel room- where people do not stay for too long, a dryer would be available.
The acoustics are no joke. There is a court yard and people start working as early as 4 am. We were in the 3rd floor and that sounds travels, frequently washing our toddler