The room we stayed in was 501, corner unit in the top floor. It was in very deplorable conditions, grime in the shower and every door had paint peeling. Marks on walls, the tv only had 7 channels. The air condition was not operating but fixed after a service call. It was a kid room with a bunk bed which the kids loved but may also explain why this unit was in such deplorable conditions. The staff was nice, and made the room daily, water is provided daily. The AC, although fixed was never as cold as other hotels we stayed at.
We met another couple on some tours, and they asked if our hotel room was in such poor state as ours, they didn’t have children, so I suspect most of the hotel needs a heavy cleaning and renovation.
The pool had a lot of moss/mold on the floor tiles. Towels were always available, the shuttle to the ao nang beach was on time but it’s a pickup truck style, where you sit on a bench in the bed.
The ao nang area is very lively, so it’s decently located for walking to restaurants, bars, salons. The night market is about a 25 min walk or 10 from the shuttle drop off. But the last shuttle is 6pm.
Breakfast buffet was included and very good, opened late until 1030.
Overall, the views of the cliffs was the best feature, we would not stay again nor would we recommend it to friends.