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Four Points Flex by Sheraton Kobe Sannomiya

Property class: 3

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Photo gallery for Four Points Flex by Sheraton Kobe Sannomiya

A modern lobby with a seating area, a mural, and a Kobe sign. - Four Points Flex by Sheraton Kobe Sannomiya (Kobe)
A laundry area with two washing machines and a control panel with instructions. - Four Points Flex by Sheraton Kobe Sannomiya (Kobe)
A modern multi-story building with a glass facade, a blue sign for 'Four Points Flex', and a tree in front. - Four Points Flex by Sheraton Kobe Sannomiya (Kobe)
A modern dining area with wooden partitions, white tables, and chairs. - Four Points Flex by Sheraton Kobe Sannomiya (Kobe)
A hotel room with two beds, a desk, a chair, a TV, and two framed pictures on the wall. - Four Points Flex by Sheraton Kobe Sannomiya (Kobe)
Four Points Flex by Sheraton Kobe Sannomiya provides amenities like laundry facilities and a restaurant. Stay connected with free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, a TV mounted on the wall, and a window with curtains.

Room, 1 Double Bed

8.6 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Room, 1 Twin Bed

A hotel room with a bed, a desk, a television, and a window with curtains.

Room, 1 Twin Bed

9.2 out of 10
Wonderful
(25 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a TV, and two framed pictures on the wall.

Room, 2 Twin Beds

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Room, 1 Twin Bed

A hotel room with a bed, a desk, a television, and a window with curtains.

Room, 1 Twin Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

About the neighborhood

Located in Kobe City Centre, a neighborhood in Kobe, Four Points Flex by Sheraton Kobe Sannomiya is in a shopping district and near a metro station. Kobe Anpanman Children's Museum & Mall and Port of Kobe are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Meriken Park. Átoa Aquarium and Kobe Water Science Museum are also worth visiting. Visit our Kobe travel guide
Map
2-1-9 Nunobikicho, Chuo-ku, Kobe, Hyogo, 651-0097

What's nearby

  • A cityscape with a prominent red-roofed building with a tower, surrounded by trees and a park area.
    Kitano Ijinkan Street
    6 min walk - 0.4 miles
  • A traditional Japanese temple with red and gold accents, a staircase leading up to the entrance, and a clear blue sky.
    Ikuta Shrine
    7 min walk - 0.4 miles
  • A statue of a man and a woman with a child, a red tower, and modern buildings in the background.
    Meriken Park
    19 min walk - 1.0 mile
  • A brightly lit tower with the text "Port of Kochi" at the top, a modern building with a curved facade, and a river with a bridge in the foreground.
    Kobe Tower
    5 min drive - 1.7 miles
  • A city skyline at night with illuminated buildings, a prominent tower, and a green-lit bridge.
    Kobe Harborland
    5 min drive - 1.7 miles

Getting around

  • Kobe Sannomiya Station
    9 min walk
  • Sannomiya Hanadokeimae Station
    10 min walk
  • Kobe Airport (UKB)
    9 min drive

Restaurants

  • 丸高中華そば
    3 min walk
  • ヤッチャイ
    2 min walk
  • ナポリの窯ストロベリーコーンズ 神戸中央店
    3 min walk
  • 喫茶セブン
    3 min walk
  • the bake
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (JPY 2,500 per day)

Food and drink

  • Daily Japanese breakfast available 6:00 AM to 10:00 AM for a fee: JPY 880 for adults and JPY 880 for children
  • A restaurant

Restaurants on site

  • 松屋(和食・牛丼チェーン)

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (weekly)

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height counter and sink

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for Japanese breakfast: approximately JPY 880 for adults and JPY 880 for children
  • Nearby parking fee: JPY 2500 per day (1969 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children age 0-5 for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Four Points Flex by Sheraton Kobe Sannomiya pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Four Points Flex by Sheraton Kobe Sannomiya?

Check-in start time: 3:00 PM; Check-in end time: 1 AM. After-hours check-in is not available.

What time is check-out at Four Points Flex by Sheraton Kobe Sannomiya?

Check-out is at 11 AM.

Where is Four Points Flex by Sheraton Kobe Sannomiya located?

Located in Kobe City Centre, this hotel is within 1 mi (2 km) of Space 11 Darvish Museum and Meriken Park. Kitano Ijinkan Street and Shin-Kobe Ropeway are also within 10 minutes. Sannomiya Hanadokeimae Station is 10 minutes by foot and Shinkobe Station is 12 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Four Points Flex by Sheraton Kobe Sannomiya Reviews

8.8

Excellent

9.4

Cleanliness

8.2

Location

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 442 out of 823 reviews
Rating 8 - Good. 293 out of 823 reviews
Rating 6 - Okay. 68 out of 823 reviews
Rating 4 - Poor. 11 out of 823 reviews
Rating 2 - Terrible. 9 out of 823 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and well maintained. The location is convenient for all shopping areas and public transportations.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room but small. Very clean and worked for the few nights stay.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great location close every place I need to go.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Clean room good staff and convenient to get around
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Clean room and friendly staff.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so nice for arranging the check in and making the room. The hotel also provide all daily amenities for the guests, eg. All the shampoo, hair conditioner, bath jel, skin care, charger etc. The bed has 2 pillows which are very comfortable for the guests. They also have water machines on every floor providing hot and cold water. Also, washing machine and dryer. At last, it is nearby the train station and there are lots of restaurants, convenient stores and shops near by.
Stayed 5 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and friendly staff.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and price

Great location, clean rooms and easy check-in/out.
Stayed 2 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly and helpful staff. We liked the location as it was close to Shin Kobe for the Shinkansen and hike to herb garden but also close to local train station to access harbourland and our regular train travel.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Room is clean and nice
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room, quiet, AC / Heating works, hot shower, WIFI, and good price. I'll be coming back!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and modernised Staff lovely Comfortable beds and well sized rooms Walking distance to transport
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A clean and tidy hotel. The staff is very friendly and very helpful.
Stayed 2 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the train station and dinning options
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to public transportation. Small but comfy room.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC was only set to heater or fan, and I couldn't seem to change it to cool, but fortunately it was a cold night so it was fairly comfortable. It was a very nice hotel, and not too far from Sannomiya station, which has loads of restaurants and shops! There was also a nearby convenience store for late night snacks. The property was very clean and quiet, and I had a lovely two nights there. I would definitely go back again if I am in the area!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and the housekeeping staff always replenish new towels etc. very friendly and helpful staffs. Location is near to the tourist area and central. Will strongly recommend to friends n family.
Stayed 19 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to a bus stop, close to lots of places (walkable). The check in and out was quick, you can also leave ur luggage before or after for a bit. Overall clean.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Small room. But the location is excellent. There’s 2 stations nearby and there’s a lot of restaurants or dining options. Shopping areas are within walking distance. Able to walk to the harbor.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a comfortable stay at this hotel. The room was very clean and had great amenites. The included breakfast is at the nearby Matsuya. You can choose from different sets of Japanese style meal.
Stayed 1 night in Nov 2023
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Clean safe covinient economical
Stayed 2 nights in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Very comfortable bed and pillows! However, it is tiny - basically a thin strip of floor on two sides of the bed ( other two sides are the walls). Could only open my carry on on the need. Big suitcase was a struggle to open - we had to move off the bed to get it open and even to put it down closed was very tight. Otherwise, good location for walkability, and extremely comfortable bedding; clean.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Location was great. Room was clean. Staff were pleasant. Only complaint - the bed. If people want to sleep on the floor, LET THEM. The bed was comparably hard and was not appreciated for a welcomed stay. (Perfect industry strategy to solve your overtourism issues.)
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Compact room with everything you need.
Stayed 4 nights in Mar 2026