See all properties

Quality Inn Merchants Drive

2.5 star property
Travelers start their day with a hearty breakfast buffet at this Knoxville hotel, then relax by the inviting lobby fireplace or swim in the seasonal outdoor pool

Choose dates to view prices

Photo gallery for Quality Inn Merchants Drive

Lobby - Quality Inn Merchants Drive (Knoxville)
X-Standard king non smoking with sofabed | In-room safe, individually furnished, desk, blackout drapes - Quality Inn Merchants Drive (Knoxville)
Exterior - Quality Inn Merchants Drive (Knoxville)
Business center - Quality Inn Merchants Drive (Knoxville)
Free daily buffet breakfast - Quality Inn Merchants Drive (Knoxville)
Quality Inn Merchants Drive in Knoxville offers a complete breakfast buffet, cozy coffee shop/cafe, and convenient laundry facilities. Unwind by the lobby fireplace or enjoy the seasonal outdoor pool for refreshing relaxation.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Business services

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

Room, 1 Queen Bed, Accessible, Non Smoking | In-room safe, individually furnished, desk, blackout drapes

Room, 1 Queen Bed, Accessible, Non Smoking

8.6 out of 10
Excellent
(9 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

Room, 1 Queen Bed, Accessible, Smoking

  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking

In-room safe, individually furnished, desk, blackout drapes

Room, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout drapes

Standard Double Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

In-room safe, individually furnished, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Double Room, 2 Double Beds, Non Smoking

In-room safe, individually furnished, desk, blackout drapes

Standard Double Room, 2 Double Beds, Non Smoking

  • 25 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | In-room safe, individually furnished, desk, blackout drapes

Standard Room, 1 King Bed, Non Smoking

7.8 out of 10
Good
(70 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Knoxville, Quality Inn Merchants Drive is in the city center. Sunsphere Tower and East Tennessee Veterans Memorial are local landmarks, and some of the area's activities can be experienced at Max Air Trampoline Park and Knox Whiskey Works. Looking to enjoy an event or a game? See what's going on at Neyland Stadium or Thompson–Boling Arena. Visit our Knoxville travel guide
Map
117 Cedar Lane, Knoxville, TN, 37912

What's nearby

  • The Hill at the University of Tennessee in Knoxville, Tennessee.
    University of Tennessee
    6 min drive - 5.7 miles
  • Neyland Stadium
    Neyland Stadium
    7 min drive - 6.6 miles
  • Thompson–Boling Arena
    Thompson–Boling Arena
    8 min drive - 6.8 miles
  • close up of a head of an alligator
    Knoxville Zoo
    9 min drive - 8.8 miles
  • Knoxville Expo Center
    4 min drive - 1.5 miles

Getting around

  • McGhee Tyson Airport (TYS)
    23 min drive

Restaurants

  • McDonald's
    11 min walk
  • Cracker Barrel
    8 min walk
  • Popeyes Louisiana Kitchen
    3 min drive
  • Austin's Steak & Homestyle Buffet
    18 min walk
  • Ingles Market
    5 min walk

Similar properties

Exterior
Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff
Knoxville West
  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
7.4 out of 10, Good, 1,010 reviews
Red Roof Inn PLUS+ & Suites Knoxville West-Cedar Bluff
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Lockers
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fan
  • Free daily newspapers
  • Free local calls
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are available for USD 10 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from April to October
Pool access available from 8 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Quality Inn Merchants Drive have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8 AM–10 PM.

Is Quality Inn Merchants Drive pet-friendly?

Yes, Quality Inn Merchants Drive allows pets (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 20 per pet, per night. Service animals are exempt from fees.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Quality Inn Merchants Drive?

Check-in begins at 3 PM.

What time is check-out at Quality Inn Merchants Drive?

Check-out is at 11 AM.

Where is Quality Inn Merchants Drive located?

Located in Inskip, this hotel is 1.2 mi (2 km) from Knoxville Expo Center and within 6 mi (10 km) of University of Tennessee and Thompson–Boling Arena. Victor Ashe Dog Park and Knoxville Children's Theatre are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Quality Inn Merchants Drive Reviews

7.0

Good

6.8

Cleanliness

8.2

Location

8.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 271 out of 1011 reviews
Rating 8 - Good. 289 out of 1011 reviews
Rating 6 - Okay. 192 out of 1011 reviews
Rating 4 - Poor. 137 out of 1011 reviews
Rating 2 - Terrible. 122 out of 1011 reviews

Reviews

Verified

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Dylan

Liked: Cleanliness, amenities, property conditions & facilities
great internet connection, good location, good breakfast
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and helpful and the ac was easy to manage. Breakfast was a bit light.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was friendly and helpful
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Charles

Liked: Staff & service
Ask if I had a dog, which I did not. The room needs a bit of attention. Needs a little bit of painting and fix some cracks in the bathroom. Bed was good and comfortable. Room smelled stuffy.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodations and staff are top notch!
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Davonna

Liked: Cleanliness, staff & service, amenities
Clean room and all the above.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, amenities, property conditions & facilities
Excelent location
Stayed 5 nights in May 2025
Verified

8/10 Good

Karin

Liked: Cleanliness, staff & service
Staff was friendly and very helpful when we reported a broke hair dryer. Bed was comfortable and room was clean.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Lawrence

Liked: Cleanliness, staff & service
Convenient, close to interstate and a number of dining options.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location.excellant staff
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Venesha Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was very pleasant
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Robert

Liked: Property conditions & facilities
Great place, friendly and helpful staff!
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Sylvie

Great location restaurant walking distance
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Sandra

Room was ready early and was allowed to check in. They were very nice.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service, nice clean room and comfortable bed.
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, room comfort
Check in was easy. Clerk was professional, friendly and helpful. Rooms were sufficient with all the basic amenities. Breakfast items are available, but we did try it. Overall we were happy with our stay, and will probably book here again in the future.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Rhonda

Liked: Cleanliness
The price was great! Housekeeping did a great job. Not the best area of town.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be booking again simply for the best sleep in an ultra comfy bed.
Stayed 4 nights in Aug 2024
Verified

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Memphis QI

Very nice room; pool was clean; free breakfast was good. Staff friendly. Would recommend.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean safe good food
Stayed 2 nights in Apr 2024
Verified

6/10 Okay

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not very clean. Staff was great.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, easy check in and check out. Room was clean and the king size bed was so comfortable. I will definitely stay there when we go back to TN.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Kristopher

It was okay, property is showing its age. Staff was great
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, easy check in, good breakfast. Comfortable room
Stayed 1 night in Feb 2024