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Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

2.0 star property
Hotel with a 24-hour front desk, near University of Tennessee

Choose dates to view prices

Photo gallery for Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

View from property
Premium bedding, desk, laptop workspace, blackout drapes
Reception
Lobby
55-inch Smart TV with satellite channels, Netflix, streaming services

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Room options

View all photos for Signature Room, 1 King Bed, City View

55-inch Smart TV with satellite channels, Netflix, streaming services

Signature Room, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Suite, 1 Queen Bed (View)

Premium bedding, desk, laptop workspace, blackout drapes

Luxury Suite, 1 Queen Bed (View)

Highlights

Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Romantic Suite, 1 Queen Bed, City View

Premium bedding, desk, laptop workspace, blackout drapes

Romantic Suite, 1 Queen Bed, City View

Highlights

Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio, 1 King Bed (View)

Premium bedding, desk, laptop workspace, blackout drapes

Executive Studio, 1 King Bed (View)

Highlights

Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

Royal Suite, 1 Queen Bed (Mobility Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Smart TV
Premium bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
428 South Gay St, Knoxville, TN, 37902

What's nearby

  • Market Square - 1 min walk - 0.0 miles
  • Knoxville Convention Center - 6 min walk - 0.4 miles
  • Knoxville Civic Auditorium and Coliseum - 9 min walk - 0.5 miles
  • University of Tennessee - 12 min walk - 0.7 miles
  • Neyland Stadium - 19 min walk - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪Stock & Barrel - ‬3 min walk
  • ‪Downtown Grill & Brewery - ‬1 min walk
  • ‪J.C. Holdway - ‬4 min walk
  • ‪Nama Sushi Bar - Downtown Knoxville - ‬2 min walk
  • ‪Coffee & Chocolate - ‬2 min walk

About this property

Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel

Hotel near University of Tennessee
Close to Knoxville Convention Center and Neyland Stadium, Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel provides a bar, a restaurant, and more. Stay connected with free in-room WiFi.
Additional perks include:
  • Valet parking (surcharge), a vending machine, and coffee/tea in the lobby
  • Concierge services, an elevator, and a 24-hour front desk
  • Smoke-free premises
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel have thoughtful touches such as premium bedding and laptop-friendly workspaces, as well as amenities like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with hair dryers and shampoo
  • 55-inch Smart TVs with Netflix, streaming services, and premium channels
  • Wardrobes/closets, coffee/tea makers, and heating

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (USD 35 per day; includes in/out privileges)

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Lilou
  • Lilou

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Elevator (42 inch wide door)
  • Grab bar in bathtub
  • Grab bar in shower
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Covered valet parking fee: USD 35 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Property is also known as

Hotel Cleo
Hotel Cleo Knoxville
Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel Hotel

Frequently asked questions

Is Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

Valet parking is available for USD 35 per day.

What time is check-in at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel?

Check-out is at 11:00 AM.

Where is Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel located?

Located in Downtown Knoxville, this hotel is within a 15-minute walk of Maple Hall, University of Tennessee, and Knoxville Convention Center. Regal Riviera and Market Square are just steps away.

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Hotel Cleo, Knoxville Downtown, a Tribute Portfolio Hotel Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 101 out of 113 reviews
Rating 8 - Good. 8 out of 113 reviews
Rating 6 - Okay. 1 out of 113 reviews
Rating 4 - Poor. 3 out of 113 reviews
Rating 2 - Terrible. 0 out of 113 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

10/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Great hotel! Excellent location. Would highly recommend.
Stayed 1 night in Feb 2025

10/10

Amazing boutique hotel
Stayed 3 nights in Jan 2025

10/10

Front desk was extremely helpful and nice. Beautiful rooms and property.
Stayed 1 night in Feb 2025

10/10

Beautiful hotel
Stayed 1 night in Dec 2024

10/10

Outstanding hotel
Stayed 1 night in Dec 2024

10/10

Hotel was beautiful and convenient to everything.
Stayed 1 night in Oct 2024

10/10

It was a beautiful hotel and everyone was so lovely!!!
Stayed 1 night in Nov 2024

10/10

Always a pleasure staying there
Stayed 2 nights in Sep 2024

10/10

Great place to stay
Stayed 1 night in May 2024

10/10

Very nice boutique hotel with a French theme.
Stayed 1 night in Sep 2024

10/10

Great property. Beautiful romantic room.
Stayed 2 nights in Nov 2024

10/10

Elegant and quaint
Stayed 1 night in Nov 2024

8/10

Property was beautiful and room was clean and comfortable. Staff were friendly and helpful. I thought pastries were included in the morning however they were not. This was mentioned in previous reviews and list of amenities stated "pastries in morning" but when we asked staff we were told there was a charge for them. It was a little confusing.
Stayed 1 night in Mar 2025

10/10

Amazing place, have stayed a few times and will stay again. My favorite hotel in Knoxville.
Stayed 2 nights in Jul 2024

10/10

Great vibe
Stayed 1 night in Sep 2024

10/10

This place is incredible and we will be coming back. The rooms are great and the restaurant and drinks were outstanding.
Stayed 2 nights in May 2024

10/10

The staff was very friendly and it was a wonderful stay. The hotel is beautiful.
Stayed 1 night in Jul 2024

10/10

Such a beautiful place! Our room was wonderful. I didn’t want to leave!
Stayed 1 night in Oct 2024

10/10

Very good facility and location.
Stayed 1 night in Jul 2024

10/10

Beautiful new hotel in downtown Knoxville. Excellent staff!
Stayed 1 night in Jun 2024

10/10

We were just in town one night on our way elsewhere. It was fun to explore the area around the hotel, though it was not very much. The food was awesome! the hotel is very romantic and old.
Stayed 1 night in Sep 2024

10/10

Great place! The bar at the restaurant fantastic as well! Great decor! 👍
Stayed 1 night in Jun 2024

10/10

Big, beautiful rooms
Stayed 1 night in Sep 2024

8/10

The hotel is beautiful, very clean. And centrally located. My “complaints” are really nitpicky. We were facing the street, and people were loud late into the night (not the hotels fault). The bed was very firm. If you love a firm bed, this is the place for you. They do provide lots of pillows, which I love. My only real complaint is that on the hotels.com website it said breakfast is included. At the hotel they said “we don’t do that anymore.” Disappointing.
Stayed 1 night in Feb 2025

10/10

Staff was excellent, room was very charming and comfortable.
Stayed 1 night in Mar 2024