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Holiday Inn Knoxville N - Merchant Drive

Property class: 2.5

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Dry cleaning/laundry services, a gym, and a business center are just a few of the amenities provided at Holiday Inn Knoxville N - Merchant Drive. Stay connected with free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 56 of 56 rooms

King Room - Mobility Access Tub - Non-Smoking

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

2 Queen Standard Access Tub

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Premium King Room

  • Sleeps 4
  • 1 King Bed
  • Free WiFi

Comm Access King Standard Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard Room with Two Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

1 King Standard Access Shwr

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Standard King Room

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Standard Access

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

2 Queen Standard Access

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 2 Queen Standard

Premium bedding, desk, iron/ironing board, cribs (surcharge)

2 Queen Standard

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

2 Queen Standard Access

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free WiFi

DOUBLE TWO QUEEN BEDS NON SMOKING

  • Sleeps 4
  • Free WiFi

DOUBLE EXECUTIVE

  • Sleeps 4
  • Free WiFi

View all photos for DOUBLE EXECUTIVE KING BED

Premium bedding, desk, iron/ironing board, cribs (surcharge)

DOUBLE EXECUTIVE KING BED

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE Accessible

  • Sleeps 4
  • Free WiFi

DOUBLE Accessible Two Double beds

  • Sleeps 4
  • Free WiFi

DOUBLE Accessible-Two Queen Beds

  • Sleeps 4
  • Free WiFi

DOUBLE Accessible Executive room

  • Sleeps 4
  • Free WiFi

View all photos for 1 King Standard Comm Access

Premium bedding, desk, iron/ironing board, cribs (surcharge)

1 King Standard Comm Access

  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE Accessible-Queen Size Bed

  • Sleeps 4
  • Free WiFi

View all photos for 1 King Standard Access

Premium bedding, desk, iron/ironing board, cribs (surcharge)

1 King Standard Access

  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Standard Access Shwr

  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Standard

  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

1 King Standard Access Tub

  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

DOUBLE KING SIZE BED

  • Sleeps 4
  • Free WiFi

View all photos for 1 King Premium

Premium bedding, desk, iron/ironing board, cribs (surcharge)

1 King Premium

  • 31 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

DOUBLE PREMIUM

  • Sleeps 4
  • Free WiFi

DOUBLE QUEEN SIZE BED

  • Sleeps 4
  • Free WiFi

DOUBLE RUN OF HOUSE

  • Sleeps 4
  • Free WiFi

DOUBLE STANDARD

  • Sleeps 4
  • Free WiFi

Double or Twin TWO BEDS

  • Sleeps 6
  • Free WiFi

Double or Twin WITH DOUBLE BED

  • Sleeps 6
  • Free WiFi

Double or Twin EXECUTIVE

  • Sleeps 6
  • Free WiFi

Double or Twin Accessible

  • Sleeps 6
  • Free WiFi

Double or Twin KING SIZE BED

  • Sleeps 6
  • Free WiFi

Double or Twin PREMIUM

  • Sleeps 6
  • Free WiFi

QUADRUPLE Accessible

  • Sleeps 6
  • Free WiFi

QUADRUPLE Accessible-Queen Size Bed

  • Sleeps 6
  • Free WiFi

QUADRUPLE QUEEN SIZE BED

  • Sleeps 6
  • Free WiFi

QUADRUPLE STANDARD

  • Sleeps 6
  • Free WiFi

View all photos for 2 Queen Standard Access Tub

Premium bedding, desk, iron/ironing board, cribs (surcharge)

2 Queen Standard Access Tub

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Room Accessible

  • Sleeps 10
  • Free WiFi

Room Accesible Deluxe

  • Sleeps 10
  • Free WiFi

Room Accessible KING SIZE BED

  • Sleeps 10
  • Free WiFi

Room PREMIUM

  • Sleeps 10
  • Free WiFi

Room RUN OF HOUSE

  • Sleeps 10
  • Free WiFi

Room RUN OF HOUSE

  • Sleeps 10
  • Free WiFi

Standard Room

  • 31 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

Room STANDARD

  • Sleeps 10
  • Free WiFi

SINGLE EXECUTIVE

  • Sleeps 1
  • Free WiFi

SINGLE STANDARD

  • Sleeps 1
  • Free WiFi

SUITE KING SIZE BED

  • Sleeps 8
  • Free WiFi

TWIN Accessible

  • Sleeps 4
  • Free WiFi

TWIN Accesible Deluxe

  • Sleeps 4
  • Free WiFi

About the neighborhood

Inskip, a neighborhood in Knoxville, is home to Holiday Inn Knoxville N - Merchant Drive. High Ground Park and Ijams Nature Center reflect the area's natural beauty and area attractions include Bounce USA and Colston Center for the Performing Arts. Looking to enjoy an event or a game? See what's going on at Neyland Stadium or Thompson–Boling Arena. Visit our Knoxville travel guide
Map
5634 Merchants Center Blvd, Knoxville, TN, 37912

What's nearby

  • A large brick building with a clock tower, flag, and flagpole.
    University of Tennessee
    7 min drive - 5.8 miles
  • A football stadium filled with spectators, a marching band, and a football field.
    Neyland Stadium
    8 min drive - 6.4 miles
  • A basketball court with players, a scoreboard, and a crowd in a stadium.
    Thompson–Boling Arena
    8 min drive - 6.8 miles
  • Knoxville Expo Center
    20 min walk - 1.1 miles
  • Knoxville Convention Center
    6 min drive - 5.5 miles

Getting around

  • McGhee Tyson Airport (TYS)
    22 min drive

Restaurants

  • McDonald's
    6 min walk
  • Cracker Barrel
    14 min walk
  • Popeyes Louisiana Kitchen
    19 min walk
  • Ingles Market
    17 min walk
  • Austin's Steak & Homestyle Buffet
    13 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Seasonal outdoor pool

Family friendly

  • Crib (surcharge)
  • Laundry facilities
  • Microwave on request
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination

Entertainment

  • Cable/satellite channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 20 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10 per night
Cribs (infant beds) are available for USD 10 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: USD 10 per night
  • Rollaway bed fee: USD 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Holiday Inn Knoxville N - Merchant Drive have a pool?

Yes, this property has a seasonal outdoor pool.

Is Holiday Inn Knoxville N - Merchant Drive pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 20 lbs per pet. There's a fee of USD 20.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Knoxville N - Merchant Drive?

Check-in start time: 3 PM; Check-in end time: 7 AM.

What time is check-out at Holiday Inn Knoxville N - Merchant Drive?

Check-out is at 11 AM.

Where is Holiday Inn Knoxville N - Merchant Drive located?

Located in Inskip, this hotel is 1 mi (1.6 km) from Knoxville Expo Center and 3.1 mi (5 km) from Victor Ashe Dog Park. University of Tennessee and Knoxville Children's Theatre are also within 6 mi (10 km).

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Reviews

Holiday Inn Knoxville N - Merchant Drive Reviews

7.6

Good

7.8

Cleanliness

8.0

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 139 out of 573 reviews
Rating 8 - Good. 245 out of 573 reviews
Rating 6 - Okay. 131 out of 573 reviews
Rating 4 - Poor. 34 out of 573 reviews
Rating 2 - Terrible. 24 out of 573 reviews

Reviews

Verified review

8/10 Good

Adria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Second time we stayed here.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Ebony

Liked: Cleanliness, staff & service, amenities
Great Customer Service!! My husband left a pair on sneakers at in the room after we checked out. I received a text message alerting me and them offering to ship to me. We will be back to this hotel only when visiting Knoxville.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Brittanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Stay
Stayed 1 night in May 2026
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Overnight on the way to destination. Slept well. All the three of us needed or wanted.
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

beg bug!

It is a very nice hotel and the staff is very friendly. But be careful! Bed bugs! My entire arms is swollen..
Verified review

6/10 Okay

Matty Boy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Hotel close to interstate and restaurants.

Hotel staff was friendly and helpful. Very nice breakfast. Location was convenient to downtown and restaurants.
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Do not get a room facing the freeway

Do not get a room facing the freeway. Very poor noise mitigation. There are better choices in the area
Verified review

8/10 Good

Mike

Liked: Cleanliness, staff & service, room comfort

Nice hotel for the price.

Hotel was good and clean, room carpet and bathroom need up-dating, breakfast was very basic, nice staff.
Verified review

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

TOPS in Knoxville!

Always a wonderful stay at this Clarion hotel. This hotel is, without a doubt, the best deal in Knoxville. Comfort, cleanliness, and overall satisfaction, it's TOPS!
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very personable staff, enjoyed the stay.
Verified review

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
there for mix of business and pleasure - very pleasant folks and clean, neat and well lite
Verified review

10/10 Excellent

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good overnight spot

Great spot for overnight.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were on vacation -this was top of the line budget hotel!
Verified review

4/10 Poor

Don

Disliked: Staff & service, property conditions & facilities, room comfort

A No Sleep Hotel

My room was on the East side of the building facing Interstate 75. The bumper to bumper truck traffic all night kept me awake all night. The only employee was a young girl in her early 20's and couldn't be found, Tried to use the recliner chair but it was broken and locked in an uncomfortable position. Would I stay here again.......absolutely not.
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always stay there. Great rooms,breakfast, and staff.
Verified review

8/10 Good

Lynn

Liked: Cleanliness, staff & service

A good room for a great price.

My friends and I were visit the area for my first time and somehow I was put in charge of booking the room. I got so lucky with my choice. While the room was small t was clean and well taken care of. The only negative was the odor of chlorine in the water and the dry skin as a result. Amber was a sweetheart and directed us to a few local places to have fun and it was much appreciated. I would definitely stay here again. Fingers crossed they refill the Coke Zero in the vending machines.
Verified review

4/10 Poor

Pawel

Disliked: Staff & service
Nominal free wi-fi, but I was not able to make a connection. Very poor breakfast.
Verified review

8/10 Good

Jo

Liked: Cleanliness, property conditions & facilities, room comfort

Clean, friendly hotel across street from shopping

Very clean, comfortable and spacious rooms. Friendly courteous staff
Verified review

8/10 Good

nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, Great value!

The hotel staff were friendly, the hotel was clean and the complimentary breakfast was great. The decor is dated and we had a room that faced the highway- which was a little loud. Luckily, we had a white noise machine that canceled that out! Overall, we would stay again!
Verified review

6/10 Okay

C

Liked: Staff & service

Decent hotel

I've stayed at another clarion that was better. We checked in a little early and the room given to us was not finished yet by the maid. In fact the maid started cleaning before check in and must have went to break because she left the door open and the maid cart in front of it. They also left the balcony door open letting bugs into the room from the bushes outside.
Verified review

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay some where else

It was not a pleasant stay the first two and a half days there cable and internet was shut off according to the front desk no refunds were to be given for inconvenience.
Verified review

6/10 Okay

J

Disliked: Cleanliness, property conditions & facilities, room comfort

Needs updating!

The curtains were torn & would not open or close correctly. We were stuck with the half open curtain & window. The bedding had holes & thread was worn completely through. We asked for a different room. The manager told us she could move us to a room with a leak in the bathroom instead.
Verified review

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Nice Hotel but the TV and WiFi went out and stayed out all night. Was still out at check out time.
Verified review

4/10 Poor

Sue

Disliked: Cleanliness, property conditions & facilities, room comfort

Old, shabby, faded, and wrong.

Listing says rollaway beds avaulable free... The don't even HAVE rollaway. I noted our request in the booking. Apparently, nobody reads the notes, because they could have called or emailed me to alert me. We ended up with a kid on the disgusting floor. Old beds, old bedspreads, stained carpet, a/c barely worked.
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Cheerful staff & the Rolling Stones

We had been on a long road trip between a destination wedding and delivering a car to a relative. We were exhausted, nerves fried from the traffic, and knowing the next day we would be going home. Pull in to the drive to the hotel and see Red Lobster and the most beautiful sight ever ... an IHOP within walking distance. Walk into the lobby and am greeted by happy staff and the Rolling Stones playing on the radio. Not ashamed to say that it had been a HORRIBLE trip so far and nearly wept with relief. The bed was perfect, pillows were a little tiny though.