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Holiday Inn Knoxville N - Merchant Drive by IHG

3.0 star property
Travelers gather near the University of Tennessee, enjoying good food and a cozy setting perfect for connection or relaxation.

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Breakfast and dinner served - Holiday Inn Knoxville N - Merchant Drive by IHG (Knoxville)
Exterior - Holiday Inn Knoxville N - Merchant Drive by IHG (Knoxville)
Property amenity - Holiday Inn Knoxville N - Merchant Drive by IHG (Knoxville)
Exterior - Holiday Inn Knoxville N - Merchant Drive by IHG (Knoxville)
Fitness facility - Holiday Inn Knoxville N - Merchant Drive by IHG (Knoxville)
Holiday Inn Knoxville N - Merchant Drive offers a welcoming atmosphere with practical amenities. Enjoy meals at the on-site restaurant, work out at the gym, or relax by the seasonal outdoor pool. The attentive staff consistently impresses with helpful service.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible

8.6 out of 10
Excellent
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

Standard Room, 1 King Bed, Accessible (Communication) | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Communication)

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed

9.2 out of 10
Wonderful
(53 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(45 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Shower)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Shower)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed, Accessible

8.4 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Standard Room, 2 Queen Beds, Accessible (Accessible Tub) | Premium bedding, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

8.8 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Inskip, a neighborhood in Knoxville, Holiday Inn Knoxville N - Merchant Drive by IHG is in the entertainment district and near theme parks. Sunsphere Tower and East Tennessee Veterans Memorial are local landmarks, and some of the area's attractions include Bounce USA and Colston Center for the Performing Arts. Looking to enjoy an event or a game? See what's going on at Neyland Stadium or Thompson–Boling Arena. Visit our Knoxville travel guide
Map
5634 Merchants Center Blvd., Knoxville, TN, 37912

What's nearby

  • The Hill at the University of Tennessee in Knoxville, Tennessee.
    University of Tennessee
    6 min drive - 5.9 miles
  • Neyland Stadium
    Neyland Stadium
    7 min drive - 6.8 miles
  • Thompson–Boling Arena
    Thompson–Boling Arena
    8 min drive - 7.0 miles
  • Knoxville Expo Center
    20 min walk - 1.1 miles
  • Knoxville Convention Center
    6 min drive - 5.7 miles

Getting around

  • McGhee Tyson Airport (TYS)
    24 min drive

Restaurants

  • McDonald's
    8 min walk
  • Cracker Barrel
    15 min walk
  • Popeyes Louisiana Kitchen
    3 min drive
  • Austin's Steak & Homestyle Buffet
    14 min walk
  • Ingles Market
    18 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends; USD 7.45 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • HiKnox Tavern

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 1,080 square feet of conference space
  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 55.00 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children aged 12 and younger eat free breakfast
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7.45 per person
  • Pet fee: USD 55.00 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Only bookings from non-local guests are accepted; guests whose residence is within the same county as the property will not be allowed to check in
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May 21 to September 10
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Knoxville N - Merchant Drive by IHG have a pool?

Yes, this property has an outdoor pool.

Is Holiday Inn Knoxville N - Merchant Drive by IHG pet-friendly?

Yes, Holiday Inn Knoxville N - Merchant Drive by IHG allows cats and dogs (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 55.00 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Knoxville N - Merchant Drive by IHG?

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Knoxville N - Merchant Drive by IHG?

Check-out is at noon.

Where is Holiday Inn Knoxville N - Merchant Drive by IHG located?

Located in Inskip, this hotel is 1 mi (1.7 km) from Knoxville Expo Center and within 6 mi (10 km) of University of Tennessee and Victor Ashe Dog Park. Knoxville Children's Theatre and Bounce USA are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Knoxville N - Merchant Drive by IHG Reviews

8.8

Excellent

9.2

Cleanliness

8.6

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 631 out of 1000 reviews
Rating 8 - Good. 230 out of 1000 reviews
Rating 6 - Okay. 67 out of 1000 reviews
Rating 4 - Poor. 32 out of 1000 reviews
Rating 2 - Terrible. 40 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff helpful, and food was good. Good location.
Stayed 4 nights in May 2026
Verified

10/10 Excellent

DEAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations with reasonable rates. Clean comfortable stay!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kathy

Liked: Cleanliness, amenities, property conditions & facilities
The room and bathroom were very clean. Bed and pillows were super comfy.
Stayed 1 night in May 2026
Verified

8/10 Good

Loretta Dale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Robby

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, loved the room, people were great
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check in to breakfast the staff was excellent. Polite and helpful. I highly recommend this hotel.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and courteous staff. The bed was comfortable and the room was spacious.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and quiet. Staff was very friendly.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super friendly, and it was very clean!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised. They axcomodated us with a dog, gave us free breakfast, and the room and hotel were very clean. Very reasonably priced, too.
Stayed 1 night in Apr 2026
Verified

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
Nice newer hotel. Room overall was comfortable however sink area and bathroom offered little counter top space. Also shower controls were hard to reach and not get wet turning on the shower. Whomever planned the space didn’t take that into consideration. Perhaps reverse the shower doors to better access shower controls.
Stayed 2 nights in Jun 2026
Verified

10/10 Excellent

Darby

Liked: Cleanliness, amenities, property conditions & facilities
Good staff, good room, good breakfast!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, amenities
Clean, nice staff
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a little salty, and you have to pay about $8 for it, but it got the job done, and there was free coffee. The staff was wonderful, check-in was at 3pm and checkout was at 12pm. It was a great experience.
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Delphia

Liked: Cleanliness, amenities
Clean room, but carpeting needs cleaning, the staff were friendly and knowledgeable
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Robbie

Liked: Cleanliness
Great room
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities
Very comfortable bed!!
Stayed 1 night in Feb 2026
Verified

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and competent, the rooms clean and up to date. The only problem was that my room faced the busy highway, and the truck noise made sleeping difficult.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities
Clean rooms great staff check in and anything we needed from the front desk was great. Good choice to stay and see a game
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Terry Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC worked well. Easy to adjust. Room was clean and functional for desk use, tv and resting. Bed was comfortable. Staff was friendly and helpful. Location easy to get to. Excellent.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast nice staff clean hotel
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice. Was very impressed with cleaning team. Me and my daughter left jackets in the closet. Contacted the hotel a few days later, after realizing they where not here at home. The staff sent them back in the mail. Awsome
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

hector

Liked: Cleanliness, amenities, property conditions & facilities
Yes, it was spotless
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff, well light parking lot.
Stayed 2 nights in Oct 2025