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Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

2.5 star property
Suburban hotel with free breakfast and a 24-hour fitness center

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Photo gallery for Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

Exterior
Free daily buffet breakfast
Individually decorated, individually furnished, desk, laptop workspace
Indoor pool
Individually decorated, individually furnished, desk, laptop workspace

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Parking included
  • Gym
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite, 1 King Bed with Sofa bed

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Roll-In Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Individually decorated, individually furnished, desk, laptop workspace

Standard Room

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hair dryer
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Mobility, Comm, Access Tub)

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed, Mobility Accessible (Mobility, Comm, Access Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Accessible Tub)

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds, Mobility Accessible (Mobility, Accessible Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Mobility Accessible (Mobility, Accessible Tub)

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Mobility Accessible (Mobility, Accessible Tub)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Sofa bed
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Separate bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Individually decorated, individually furnished, desk, laptop workspace

Suite, 1 Bedroom

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Individually decorated, individually furnished, desk, laptop workspace

Standard Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
HDTV
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Hampton Inn & Suites Knoxville Papermill Drive

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
9.4 out of 10, Exceptional, 1,001 reviews
Hampton Inn & Suites Knoxville Papermill Drive

About the neighborhood

Map
6324 Papermill Dr, Knoxville, TN, 37919

What's nearby

  • West Town Mall - 3 min drive - 2.1 miles
  • University of Tennessee - 6 min drive - 5.5 miles
  • Knoxville Convention Center - 7 min drive - 5.7 miles
  • Neyland Stadium - 7 min drive - 5.8 miles
  • Thompson–Boling Arena - 8 min drive - 6.0 miles

Getting around

  • McGhee Tyson Airport (TYS) - 22 min drive

Restaurants

  • ‪McDonald's - ‬19 min walk
  • ‪P.F. Chang's China Bistro - ‬11 min walk
  • ‪Cookout - ‬16 min walk
  • ‪Waffle House - ‬2 min walk
  • ‪Twin Peaks Knoxville - ‬11 min walk

About this property

Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG

Hotel near University of Tennessee
At Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG, you can look forward to a free breakfast buffet, a grocery/convenience store, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a 24-hour gym and a 24-hour business center.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • A front-desk safe, 1 meeting room, and a vending machine
  • Free newspapers, tour/ticket assistance, and smoke-free premises
  • Guest reviews speak highly of the helpful staff
Room features
All 90 individually furnished rooms boast thoughtful touches such as laptop-friendly workspaces and air conditioning, in addition to amenities like free WiFi and free newspapers.
Extra conveniences in all rooms include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with hair dryers and shampoo
  • 42-inch HDTVs with premium channels
  • Wardrobes/closets, refrigerators, and microwaves

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,064 square feet of conference space
  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Papermill Hotel
Holiday Inn Express Hotel Papermill Hotel Knoxville West
Holiday Inn Express Hotel Papermill
Holiday Inn Express Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill
Holiday Inn Express Hotel Suites Knoxville West Papermill by IHG

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG?

Check-out is at 11 AM.

Where is Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG located?

Located in Bearden, this hotel is within 3 mi (5 km) of Bearden Antique Mall, Tennessee River, and West Town Mall. West Hills Tennis Center and Regal Cinebarre West Town Mall are also within 3 mi (5 km).

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Holiday Inn Express Hotel & Suites Knoxville West -Papermill by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 418 out of 695 reviews
Rating 8 - Good. 184 out of 695 reviews
Rating 6 - Okay. 52 out of 695 reviews
Rating 4 - Poor. 26 out of 695 reviews
Rating 2 - Terrible. 15 out of 695 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay – friendly staff
Stayed 1 night in Apr 2025

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about this place. No complaints. This is my "GO-TO" sleepover when in town!
Stayed 1 night in May 2025

10/10 Excellent

Tara

Clean. Great breakfast.
Stayed 2 nights in Apr 2025

10/10 Excellent

Trey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In great location of Knoxville. Love west and papermill area. Great staff and location!
Stayed 1 night in Apr 2025

10/10 Excellent

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly, rooms were clean, and beds were very comfortable. Had good options for breakfast.
Stayed 1 night in Feb 2025

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities
It was a clean, comfortable place to stay with easy access to UT rec athletics fields.
Stayed 2 nights in Feb 2025

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast
Stayed 1 night in Feb 2025

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice hotel. It's very clean and convenient to the hospital where we were visiting our grandson.
Stayed 1 night in Feb 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional stay

The whole experience from the greeting upon arrival to the comfortable bed and cleanliness was exceptional
Stayed 1 night in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk at check-in was very friendly. And the breakfast was amazing. There was biscuits and gravy, bacon, scrambled eggs, hash, brown potatoes, and a bunch of cold stuff. I travel to a lot of places and most of them don’t have breakfast this good.
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel right off I-75. The staff is super friendly and helpful.
Stayed 1 night in Jan 2025

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems. I stay here often.
Stayed 1 night in Mar 2025

10/10 Excellent

Leslie

Liked: Cleanliness
Love this place
Stayed 1 night in Jun 2024

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was really good.
Stayed 2 nights in Nov 2024

10/10 Excellent

Ginnie

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in May 2024

10/10 Excellent

Joetta

Liked: Cleanliness, staff & service, property conditions & facilities
Although we just spent one night in this facility, I give it a 10! The check in was quick, and the person who checked us in was very personable and answered our questions. Our room was very clean, bathroom well stocked with linens and products, and very comfortable beds. The free breakfast had a very good variety of hot and cold items, and very good coffee! We would definitely stay here again if we visit Knoxville again!
Stayed 1 night in Feb 2025

8/10 Good

Stephen

Liked: Amenities
The room was in great condition and everyone was very friendly
Stayed 2 nights in Oct 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicest holiday inn I’ve been to
Stayed 1 night in Apr 2024

10/10 Excellent

Jamil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay there again
Stayed 2 nights in Feb 2024

10/10 Excellent

KARL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had da nice restful stay.
Stayed 1 night in Jul 2024

10/10 Excellent

CYNTHIA

Liked: Cleanliness, staff & service, property conditions & facilities
great hotel with friendly staff
Stayed 2 nights in May 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel staff was extremely friendly and helpful. the room was clean and very comfortable
Stayed 2 nights in Sep 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great experience. The beds were so comfy and the room was very clean. Bathroom was roomy and nice shower. The complimentary breakfast was a nice perk!
Stayed 1 night in Sep 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service
Staff was great but the hotel is right next to the interstate so very noisy when you have a room facing the interstate. Food was fine but some of the machines were not in use. Room was somewhat updated but had loose fixtures and peeling wallpaper.
Stayed 4 nights in Feb 2025

10/10 Excellent

Chance

Liked: Cleanliness, staff & service, property conditions & facilities
Was very clean
Stayed 1 night in Oct 2024