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Crowne Plaza Knoxville Downtown University by IHG

3.5 star property
Travelers can maintain their fitness routine at the 24-hour gym, then savor a meal at Mahogany's Restaurant before unwinding with a swim in the indoor pool.

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Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

Interior entrance - Crowne Plaza Knoxville Downtown University by IHG (Knoxville)
Exterior - Crowne Plaza Knoxville Downtown University by IHG (Knoxville)
Bar (on property) - Crowne Plaza Knoxville Downtown University by IHG (Knoxville)
Exterior - Crowne Plaza Knoxville Downtown University by IHG (Knoxville)
Point of interest - Crowne Plaza Knoxville Downtown University by IHG (Knoxville)
Crowne Plaza Knoxville Downtown University, in the heart of downtown, combines comfort with practical amenities. Guests can enjoy meals at Mahogany's Restaurant, work out in the 24/7 fitness center, or relax with a swim in the indoor pool.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Accessible (Mobility)

9.6 out of 10
Exceptional
(17 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

9.6 out of 10
Exceptional
(5 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(94 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

Eco-friendly toiletries, hair dryer, towels, soap

Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed with Sofa bed

9.8 out of 10
Exceptional
(26 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed (Top Floor)

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(32 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Downtown Knoxville, a neighborhood in Knoxville, Crowne Plaza Knoxville Downtown University by IHG is in the entertainment district. East Tennessee History Center and Bijou Theater are cultural highlights, and some of the area's landmarks include Historic Southern Railway Station and Sunsphere Tower. Looking to enjoy an event or a game? See what's going on at Neyland Stadium or Thompson–Boling Arena. Visit our Knoxville travel guide
Map
401 W Summit Hill Dr, Knoxville, TN, 37902

What's nearby

  • Market Square
    Market Square
    1 min walk - 0.1 miles
  • Tennessee Theatre
    Tennessee Theatre
    5 min walk - 0.3 miles
  • a stunning autumn landscape at World's Fair Park with a pool with blue water surrounded by red and yellow autumn trees and lush green trees and plants with a red sky at sunset in Knoxville
    World's Fair Park
    8 min walk - 0.4 miles
  • Knoxville Convention Center
    8 min walk - 0.4 miles
  • Bijou Theater
    8 min walk - 0.5 miles

Getting around

  • McGhee Tyson Airport (TYS)
    20 min drive

Restaurants

  • Stock & Barrel
    4 min walk
  • Tupelo Honey
    5 min walk
  • Downtown Grill & Brewery
    4 min walk
  • Chivo Taqueria
    4 min walk
  • Not Watson's Kitchen + Bar
    4 min walk

About this property

Crowne Plaza Knoxville Downtown University by IHG

Hotel near University of Tennessee
Close to Knoxville Convention Center and Neyland Stadium, Crowne Plaza Knoxville Downtown University by IHG provides dry cleaning/laundry services, a 24-hour gym, and a 24-hour business center. The on-site restaurant, Mahogany's Restaurant, offers breakfast, lunch, and dinner. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool along with sun loungers
  • Buffet breakfast (surcharge), valet parking (surcharge), and 10 meeting rooms
  • A ballroom, luggage storage, and concierge services
  • A gift shop, a 24-hour front desk, and ATM/banking services
  • Guest reviews speak highly of the helpful staff and location
Room features
All 195 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, tubs or showers, and hair dryers
  • 55-inch Smart TVs with satellite channels
  • Mini fridges, microwaves, and free infant beds

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 25 per day; includes in/out privileges)
  • Covered valet parking on site (USD 35 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 18.50 for adults and USD 7.50 for children
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business center

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Christmas Eve and Christmas Day:
  • Dining venue(s)
The following facilities are closed on Wednesday and Thursday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18.5 for adults and USD 7.5 for children
  • Covered self parking fee: USD 25 per day (in/out privileges)
  • Covered valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Frequently asked questions

Does Crowne Plaza Knoxville Downtown University by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–11:00 PM.

Is Crowne Plaza Knoxville Downtown University by IHG pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 40 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is available for USD 25 per day. Valet parking is available for USD 35 per night.

What time is check-in at Crowne Plaza Knoxville Downtown University by IHG?

Check-in begins at 3:00 PM.

What time is check-out at Crowne Plaza Knoxville Downtown University by IHG?

Check-out is at noon.

Where is Crowne Plaza Knoxville Downtown University by IHG located?

Located in Downtown Knoxville, this hotel is within a 15-minute walk of Knoxville Visitors Center, University of Tennessee, and Knoxville Convention Center. Tennessee Vallley of Authority and Market Square are just steps away.

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Reviews

Crowne Plaza Knoxville Downtown University by IHG Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 760 out of 1001 reviews
Rating 8 - Good. 157 out of 1001 reviews
Rating 6 - Okay. 44 out of 1001 reviews
Rating 4 - Poor. 18 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
Good location staff was very pleasant
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Great location! Close yo Market Square Restaurants
Stayed 4 nights in Feb 2026
Verified

8/10 Good

Traci

Liked: Cleanliness, staff & service
Clean hotel and great location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Saro

Liked: Cleanliness, property conditions & facilities
Courteous staff, nice rooms.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Becky

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staff and spotless, comfortable room.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

richard

Liked: Cleanliness, amenities, property conditions & facilities
Fanstaic hotel, great downtown location, close to all, right across the street from market square. Easy parking. The rooms are spacious ,clean and conformable The staff is amazing, the hotel has a restaurant and bar, the food is very good.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff, nice parking and room is very nice.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

George

Liked: Cleanliness, amenities, property conditions & facilities
Yes Great place Staff Experience Will be back
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities
always love this hotel. Home away from home in Knoxville. Great staff, clean rooms wonderful bar and perfectly located.
Stayed 1 night in Nov 2025
Verified

8/10 Good

mike

The bed was very comfortable and the staff was very helpful. I would stay there again.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Don

Liked: Cleanliness, amenities, property conditions & facilities
Lovely comfortable room
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Tammy

Liked: Amenities
Excellent room with a city view. Perfect location for exploring Gay Street, Market Square, and the old city. Loved everything about this hotel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Steve

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel. Well maintained. Very nice workout area. Staff was friendly and helpful.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely professional, helpful & friendly
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
Yes very clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Kristie

Liked: Cleanliness, amenities, property conditions & facilities
The room was so clean! Pet friendly. Staff was amazing! Highly recommend
Stayed 1 night in Dec 2025
Verified

8/10 Good

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! Tony in the bar was great! Made me drinks until I couldn’t walk to my room. The only negative things or issue I would say is they don’t have a complimentary breakfast and for $300 a night- they should feed you breakfast. Also, they wouldn’t valet our truck which is ridiculous
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, property conditions & facilities
Our favorite hotel in Knoxville! Wonderful staff, beautiful, clean rooms, and very quiet!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Our room was spotless, comfy, & had a great view of the city.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Tanna

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Easy walk to Market Square with lots of options for food and shopping.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

April

Liked: Cleanliness, amenities, property conditions & facilities
This place is a gem. Friendly staff. Great area. The restaurant was totally worth it. Property was clean. Amenities were great. Totally worth it!
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Patrice

Liked: Cleanliness, property conditions & facilities
Staff was very courteous. Room walls are extremely thin and was able to hear TVs from next room and voices clearly from hall. Rooms overlooking Main Street were unfortunately subject to multiple fire truck sirens throughout the night very clearly heard. Location is great for downtown however.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Raeanne

Liked: Cleanliness, staff & service, amenities
Staff was super friendly, rooms were clean, and hotel was very nice over all. Only negative thing I would have to say is the beds are very small.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Elana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is always clean, quick check in, and comfortable room.
Stayed 2 nights in Aug 2025