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Crowne Plaza Knoxville Downtown University by IHG

3.5 star property
Hotel with an indoor pool, near University of Tennessee

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Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

Exterior
Exterior
Point of interest
Exterior
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Hearing Accessible (Mobility, Transfer Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Hearing Accessible (Mobility, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

Standard Room, 1 Queen Bed with Sofa bed | In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 Queen Bed with Sofa bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Double Beds, Roll-in Shower (Mobility)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hair dryer
Private bathroom
Eco-friendly toiletries
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Hearing Accessible (Mobility, Transfer Shower)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Hearing Accessible (Mobility, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Hair dryer
Private bathroom
Eco-friendly toiletries
Eco-friendly cleaning supplies
  • 56 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Premium Room, 1 King Bed (Top Floor)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Smart TV
Private bathroom
Eco-friendly toiletries
Hair dryer
Bathrobes
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
401 W Summit Hill Dr, Knoxville, TN, 37902

What's nearby

  • Market Square - 2 min walk - 0.1 miles
  • Tennessee Theatre - 5 min walk - 0.3 miles
  • Knoxville Convention Center - 8 min walk - 0.4 miles
  • University of Tennessee - 12 min walk - 0.7 miles
  • Neyland Stadium - 2 min drive - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS) - 20 min drive

Restaurants

  • ‪Stock & Barrel - ‬4 min walk
  • ‪Downtown Grill & Brewery - ‬4 min walk
  • ‪J.C. Holdway - ‬5 min walk
  • ‪Coffee & Chocolate - ‬5 min walk
  • ‪Chivo Taqueria - ‬2 min walk

About this property

Crowne Plaza Knoxville Downtown University by IHG

Hotel near University of Tennessee
Close to Knoxville Convention Center and Neyland Stadium, Crowne Plaza Knoxville Downtown University by IHG provides dry cleaning/laundry services, a bar, and a 24-hour gym. The on-site restaurant, Mahogany's Restaurant, offers breakfast, lunch, and dinner. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and a 24-hour business center are available to all guests.
Other perks at this hotel include:
  • An indoor pool with sun loungers
  • Buffet breakfast (surcharge), valet parking (surcharge), and smoke-free premises
  • A porter/bellhop, concierge services, and meeting rooms
  • An elevator, a vegetable garden, and a front-desk safe
  • Guest reviews speak highly of the helpful staff and location
Room features
All 195 rooms feature comforts such as air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, tubs or showers, and hair dryers
  • 55-inch Smart TVs with satellite channels
  • Free infant beds, coffee/tea makers, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 15 per day; includes in/out privileges)
  • Covered valet parking on site (USD 30 per night; includes in/out privileges)
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 20.21 for adults and USD 10.11 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business center

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 12 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from June 8 2025 to June 10 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 43.70 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 50 lbs per pet
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20.21 for adults and USD 10.11 for children
  • Self parking fee: USD 15 per day (in/out privileges)
  • Covered valet parking fee: USD 30.00 per night (in/out privileges)
  • Pet fee: USD 43.70 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Frequently asked questions

Does Crowne Plaza Knoxville Downtown University by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–11:00 PM. The pool will be unavailable from June 8 2025 to June 10 2025 (dates subject to change).

Is Crowne Plaza Knoxville Downtown University by IHG pet-friendly?

Yes, this hotel allows cats and dogs with a maximum weight of up to 50 lbs per pet. There's a fee of USD 43.70 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Crowne Plaza Knoxville Downtown University by IHG?

Self parking is available for USD 15 per day. Valet parking is available for USD 30.00 per night.

What time is check-in at Crowne Plaza Knoxville Downtown University by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Crowne Plaza Knoxville Downtown University by IHG?

Check-out is at noon.

Where is Crowne Plaza Knoxville Downtown University by IHG located?

Located in Downtown Knoxville, this hotel is within a 15-minute walk of Knoxville Visitors Center, University of Tennessee, and Knoxville Convention Center. Tennessee Vallley of Authority and Market Square are just steps away.

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Crowne Plaza Knoxville Downtown University by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 735 out of 1002 reviews
Rating 8 - Good. 176 out of 1002 reviews
Rating 6 - Okay. 45 out of 1002 reviews
Rating 4 - Poor. 20 out of 1002 reviews
Rating 2 - Terrible. 26 out of 1002 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10

The property was beautiful and the service was fantastic. We enjoyed our short stay!
Stayed 1 night in May 2025

10/10

Conveniently located to the Square.
Stayed 1 night in May 2025

8/10

Staff was very helpful and nice
Stayed 3 nights in May 2025

10/10

Convenient parking; lots of food options close by.
Stayed 1 night in May 2025

10/10

Natalie was great at check in. I loved the atmosphere in the bar. The pet fee was very fair and a lot better than other hotels in the area.
Stayed 1 night in Jun 2025

10/10

Great stay
Stayed 1 night in Feb 2025

10/10

Great location for UT
Stayed 2 nights in Apr 2025

10/10

It was an absolute delight staying here! Walkable to the market square, super clean and a hotel gym like we’ve never seen.
Stayed 1 night in Apr 2025

10/10

The staff were all very helpful and the hotel location is very convenient for a sort walk to market square. The room was comfortable and clean.
Stayed 2 nights in May 2025

10/10

Excellent hotel!
Stayed 2 nights in Mar 2025

10/10

Great location in downtown Knoxville near UT that's very walkable, clean, easy parking, friendly staff and low key vibe.
Stayed 1 night in May 2025

10/10

Everything was great.
Stayed 1 night in Jun 2025

10/10

Always happy to stay here. Nice and close to University of Tennessee
Stayed 1 night in May 2025

10/10

Great stay at a very nice location. Will return.
Stayed 2 nights in May 2025

10/10

Great all around hotel
Stayed 1 night in Mar 2025

10/10

Great stay. IHG properties are consistently clean, comfortable and have friendly staff.
Stayed 1 night in Mar 2025

10/10

Parking was the most accessible I have ever experienced. Staff is very friendly and competent. The decor and the building itself are beautiful. I will definitely return there in the future.
Stayed 2 nights in May 2025

10/10

Close to everything downtown, super easy parking, very clean room, attentive staff.
Stayed 1 night in Feb 2025

10/10

The location was great. The staff was amazing!
Stayed 1 night in Mar 2025

10/10

Excellent hotel with a great location in the heart of Knoxville.
Stayed 1 night in Feb 2025

8/10

I would stay again
Stayed 1 night in Feb 2025

8/10

The hotel was nice. I’d stay there again. One MAJOR problem is all the homeless everywhere around the hotel. Clearly addiction and mental illness is rampant in that population so much so that we didn’t walk anywhere at night
Stayed 1 night in Jun 2025

10/10

Awesome
Stayed 2 nights in May 2025

10/10

Great place!
Stayed 1 night in Jan 2025

10/10

The location and condition of the hotel, along with reasonable parking rates, remain a determining factor in choosing a downtown hotel.
Stayed 1 night in Apr 2025