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The Imperial Hotel

2.0 star property
Hotel in Kluang with free parking

Choose dates to view prices

The Imperial Hotel sits in the center of the business district, offering travelers the essentials for a productive stay. Guests can catch up on news with complimentary newspapers, connect with free WiFi, and save time with express check-out and self-parking options.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Minibar, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Minibar
Electric kettle
Cable channels
  • 20 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, desk, iron/ironing board

Family Room

Highlights

Air conditioning
Flat-screen TV
Bidet
Private bathroom
Hair dryer
Minibar
Electric kettle
Cable channels
  • 25 sq m
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

View all photos for Standard Single Room Without Window

Minibar, in-room safe, desk, iron/ironing board

Standard Single Room Without Window

  • Sleeps 1

Deluxe Family

  • Sleeps 4

Deluxe King Room

  • Sleeps 2

View all photos for Deluxe Queen No Window

Minibar, in-room safe, desk, iron/ironing board

Deluxe Queen No Window

  • Sleeps 2

About the neighborhood

Map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000

What's nearby

  • Sungai Yong Waterfalls - 2 min walk - 0.1 miles
  • Kluang Parade - 3 min walk - 0.2 miles
  • Kluang Mall - 8 min walk - 0.5 miles
  • Kluang Country Club - 3 min drive - 1.7 miles
  • Universiti Tun Hussein Onn Malaysia - 35 min drive - 27.5 miles

Getting around

  • Kluang Station - 6 min walk
  • Senai International Airport (JHB) - 64 min drive

Restaurants

  • ‪Restoran Nasib - ‬1 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Pizza Hut - ‬3 min walk
  • ‪Yun's Street Burger - ‬2 min walk
  • ‪糖公館 Tang Mansion - ‬3 min walk

About this property

The Imperial Hotel

Hotel in the business district
The Imperial Hotel provides everything you need. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Express check-out, free newspapers, and a front-desk safe
  • An elevator and a 24-hour front desk
Room features
All guestrooms at The Imperial Hotel feature comforts such as air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 50 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

Frequently asked questions

Is The Imperial Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Imperial Hotel?

Check-in start time: 2 PM; Check-in end time: 11:30 AM.

What time is check-out at The Imperial Hotel?

Check-out is at noon.

Where is The Imperial Hotel located?

Located in the heart of Kluang, this hotel is within a 10-minute walk of Sungai Yong Waterfalls and Kluang Parade. Kluang Mall and Kluang Country Club are also within 2 mi (3 km). Kluang Station is 6 minutes by foot.

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Reviews

The Imperial Hotel Reviews

8.2

Very Good

8.2

Cleanliness

8.2

Location

8.2

Staff & service

7.4

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 22 out of 71 reviews
Rating 8 - Good. 36 out of 71 reviews
Rating 6 - Okay. 10 out of 71 reviews
Rating 4 - Poor. 0 out of 71 reviews
Rating 2 - Terrible. 3 out of 71 reviews

Reviews

10/10 Excellent

Chin Thiam

Liked: Cleanliness, staff & service, property conditions & facilities
Location is good
Stayed 1 night in Feb 2023

6/10 Okay

Lim

Liked: Staff & service
centralize
Stayed 1 night in Apr 2023

10/10 Excellent

Yih Chong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near many shops. Location is good. The room is large enough for four, with nice toilet
Stayed 1 night in Sep 2025

2/10 Terrible

Mee Choo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Stayed 1 night in Jul 2024

10/10 Excellent

Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Stayed 1 night in Jan 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service

Hotel Staff Went Through My Belongings

I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
Stayed 2 nights in Dec 2022

10/10 Excellent

Foo Siew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Conveniently located
Stayed 3 nights in Jan 2023

10/10 Excellent

Azhar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Seven of ten.

Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Stayed 1 night in Nov 2020

8/10 Good

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Stay

We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
Stayed 1 night in Jul 2020

8/10 Good

Muhd Fariq Irrfan Selva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay Kluang

Clean, comfort and powerful shower!!!
Stayed 1 night in Jun 2020

10/10 Excellent

Sunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Stayed 3 nights in Nov 2019

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfy room, especially the bed.
Stayed 1 night in Oct 2019

8/10 Good

DG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean; staff is very friendly.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Near shopping centre . Easy to find restaurant.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Staffs were very friendly and helpful. Hotel room was clean but not as clean as it should be. There were many nearby shops and a mall- great shopping!
Stayed 2 nights in Jun 2019

10/10 Excellent

Nam Khim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very central location. Spacious room

Great location. Walking distance to the railway station and the bus station. It's right in the middle of Old Kluang. Mural street is nearby and many food options around the area. Kluang Mall is also within walking distance. The room was also quite spacious and clean. Aircon was strong. Only problem was TV signal not very good. Our booking came with breakfast but the cafe wasn't open when we went down at 8:30am. Was told the cafe would open late due to some emergency. We just went to the coffee shop opposite the hotel (City Food Court), and there were many delicious local food options.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation, stayed for 3 days to visit friends.
Stayed 3 nights in Mar 2019

8/10 Good

Tian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Nice room but not soundproof. Breakfast is bad.

Room is clean and spacious. Just that its a bit noisy as we can hear other people talking along the corridor and the car/motor along the road beside the hotel. Breakfast service is very bad. We waited an hour for our food to arrive. Waitress is not flexible enough to change our breakfast to non-spicy for our kids. And still added chilli to the hotdogs that we wanted to give the kids to consume. Our next table who arrived half an hour later than us was served at the same time as us. And their spread was a lot different,which we were told only 2 kind of breakfast served. But they have 4 different kind. We ordered 4 breakfast,but only 3 arrived. We didn't request for the additional as we got MacDonald for the kids.
Stayed 1 night in Mar 2019

8/10 Good

gchong82

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are clean n well maintain. Location is good , opposite the road there are mac donald and food and 7 eleven is just next to the hotel.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
It would be nice if the family connecting room can have a 2single beds instead of queen bed
Stayed 3 nights in Feb 2019

8/10 Good

Andrew, Petaling Jaya

Liked: Cleanliness, staff & service, room comfort
In the city, quite comfortable - let down only by the lack of car-parking. The room was neat and the bathroom surprisingly spacious. Best was the strong and hot shower
Stayed 1 night in Dec 2018

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is well located in the town, walking distance to rail station & shopping mall. Good food near hotel. Recommended hotel if you stay in Kluang
Stayed 3 nights in Dec 2018

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hands down one of our best hotel stay experiences!

1. Convenient location (5min walk from railway station, 24/7 convenience store downstairs, close to many local eateries) 2. High cleanliness (Room was in perfect condition when we checked in. Neat, tidy, no stray hair etc) 3. High level of comfort (It is not the biggest room in terms of space, but extremely cozy and comfortable. We opted for the room which comes with King Size bed and it was the best. Not too soft or springy, just right.)
Stayed 3 nights in Dec 2018

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