Vacations Close To Klein's Gate

The hotel was well located near the subway for line 1, and within walking distance of lots of places to eat and drink, and not too far from some of the main tourist spots (Times Square/the High line) The hotel is a little dated but clean and the room was spacious (we had a double double, so two double beds) The beds are quite hard and so were the pillows, but we asked for softer pillows and they were brought to the room within half hour. We requested a quiet room and so we didn’t have a particularly nice view but that was fine, the room was quiet, no road noise at all. Staff were all pretty helpful but a big shout out to the lovely lady on reception with curly hair (possibly Polish) who went above and beyond each and every time, she was fabulous.

Bestbreakfast buffet ever. Great value and location

Penthouse Suite Not as Advertised! We booked the Penthouse Suite through Expedia for our wedding anniversary. Photos on both the hotel’s website and Expedia showed a private balcony with a table and chairs. This was the MAIN reason we booked, as outdoor space is rare in NYC. Upon arrival, we discovered the balcony had been completely removed and the door permanently sealed shut! It is incredibly deceptive and misleading for a hotel to continue advertising a Penthouse Suite with photos featuring a balcony that no longer exists. This is not a minor discrepancy in decor or furnishings, but a major feature that directly influenced our decision to pay a premium rate. Had we known, we absolutely would have booked elsewhere. Upon speaking to the front desk, their solution was to downgrade us to a smaller room with an outdoor patio, but without adjusting the price. Their response was, “But you have the outdoor patio.” Yes, but we paid for a 500 sq ft Penthouse Suite WITH a balcony, as shown on your website! I then contacted Expedia and remained on hold for over 30 minutes while their representative repeatedly attempted, unsuccessfully, to reach the hotel to discuss a resolution. Ultimately, Expedia provided a $75 credit, which we appreciated, but it hardly made up for the experience. I wish someone had shared this information in a review before we booked. I hope this helps another traveler avoid the same disappointment and book elsewhere.

Great staff, very clean and has a fitness center. Kitchen in our room was super useful, overall amazing! Elevator worked great too. They held our bags for us too the day we checked out so we didn’t have to carry them around the city. So nice!

Ok space. Great staff. Was not real thrilled with being given a second floor room. 25 floors and being stuck on the second floor is terrible. Could hear the street and neighbors next door. Gave the desk person a good tip when we checked the bags and still given a less than desirable room is frustrating at best. Being able to hear the street all night and the neighbors is definitely not a reason to return.

Great Location if you want to be close to time square

Phenomenal place to stay. Safe, quiet, clean, and rooms are roomy. Friendly staff. Subway is very close and so are a lot of restaurants. Highly recommended