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Melia Zanzibar

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

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Photo gallery for Melia Zanzibar

On the beach, white sand, beach cabanas, sun loungers
3 outdoor pools, pool umbrellas, sun loungers
Romantic Room, Oceanfront (Pavilion Romance The Level) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes
Romantic Room, Oceanfront (Pavilion Romance The Level) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes
Room (The Level Beach Pavillion) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • All inclusive
  • Bar
  • Pool
  • Room service
  • Gym
  • Parking included

Room options

Available filters for rooms
Showing 22 of 22 rooms

View all photos for Grand Suite (Zanzibar The Level)

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Grand Suite (Zanzibar The Level)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 117 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Villa, 1 Bedroom

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

The Level, Villa, 1 Bedroom

Highlights

Furnished patio
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 160 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Grand Zanzibar The Level (3AD))

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite (Grand Zanzibar The Level (3AD))

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
  • 117 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom (The Level (2+1))

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Villa, 1 Bedroom (The Level (2+1))

Highlights

Furnished patio
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 160 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom (The Level (3AD))

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Villa, 1 Bedroom (The Level (3AD))

Highlights

Furnished patio
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 160 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for The Level Ocean View 2 Bedroom Villa

The Level Ocean View 2 Bedroom Villa | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

The Level Ocean View 2 Bedroom Villa

Highlights

Furnished patio
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • 244 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Villa, 1 Bedroom (The Level (2+2))

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Villa, 1 Bedroom (The Level (2+2))

Highlights

Furnished patio
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 160 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room (3 Adults)

Family Room (3 Adults) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Family Room (3 Adults)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Ceiling fan
  • 117 sq m
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for The Level 2 Bedroom Beach Pavilion

The Level 2 Bedroom Beach Pavilion | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

The Level 2 Bedroom Beach Pavilion

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • Ocean view
  • 150 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Room (Melia with Garden (2+1))

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Room (Melia with Garden (2+1))

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Ceiling fan
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Room (The Level Beach Pavillion)

Room (The Level Beach Pavillion) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Room (The Level Beach Pavillion)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Melia Terrace Room Partial Ocean View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Melia Terrace Room Partial Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Melia Garden Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Melia Garden Room

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for The Level Ocean View 3 Bedroom Villa

The Level Ocean View 3 Bedroom Villa | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

The Level Ocean View 3 Bedroom Villa

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • Ocean view
  • 284 sq m
  • Sleeps 6
  • 3 King Beds

View all photos for Room, Terrace (Melia Interconnected)

Room, Terrace (Melia Interconnected) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Room, Terrace (Melia Interconnected)

Highlights

Terrace
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Ceiling fan
  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Romantic Room, Oceanfront (Pavilion Romance The Level)

Romantic Room, Oceanfront (Pavilion Romance The Level) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Romantic Room, Oceanfront (Pavilion Romance The Level)

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • Ocean view
  • 65 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bungalow, Ocean View

Bungalow, Ocean View | View from room

Bungalow, Ocean View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Ceiling fan
Separate bedroom
  • Sea view
  • 65 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Garden Room (2+1)

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Premium Garden Room (2+1)

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
Hair dryer
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Room, Sea View (The Level)

Room, Sea View (The Level) | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Room, Sea View (The Level)

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
Ceiling fan
Rainfall showerhead
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room with Terrace

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Premium Room with Terrace

Highlights

Separate dining area
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Room with Terrace (2+1)

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Premium Room with Terrace (2+1)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premium Garden Room

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Premium Garden Room

Highlights

Air conditioning
Connecting rooms available
HDTV
Hypo-allergenic bedding
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
Hair dryer
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the neighborhood

Map
Kiwengwa, Kiwengwa

What's nearby

  • Kiwengwa Beach - 5 min walk - 0.3 miles
  • Mapenzi Beach - 6 min drive - 2.1 miles
  • Pwani Mchangani Beach - 7 min drive - 2.8 miles
  • Muyuni Beach - 12 min drive - 5.1 miles
  • Pongwe Beach - 19 min drive - 8.3 miles

Getting around

  • Zanzibar Intl. Airport (ZNZ) - 50 min drive

Restaurants

  • ‪Spice Restaurant - ‬7 min walk
  • ‪Restaurant - ‬5 min drive
  • ‪Andiamo - ‬4 min drive
  • ‪Snack Restaurant Ngalawa - ‬5 min drive
  • ‪The Green & Grill - ‬4 min drive

About this property

Melia Zanzibar

Luxury family-friendly hotel near Kiwengwa Beach
Take advantage of a poolside bar, a terrace, and shopping on site at Melia Zanzibar. This hotel is a great place to bask in the sun with a white sand beach, beachfront dining, and beach cabanas. Treat yourself to a massage, aromatherapy, or a body treatment at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and ocean views. Fitness classes are offered at the gym; other things to do include scuba diving, kayaking, and snorkeling. In addition to a garden and a library, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • 3 outdoor pools with sun loungers and pool umbrellas
  • Free self parking
  • An outdoor tennis court, a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Bicycle parking, a 24-hour front desk, and beach towels
Room features
All 159 rooms include comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with free toiletries and hair dryers
  • 50-inch HDTVs with satellite channels
  • Childcare services, electric kettles, and ceiling fans

All inclusive details

All-inclusive room rates at Melia Zanzibar are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

Arabic, English, French, German, Portuguese, Spanish, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Gabi Beach
  • Jetty Lounge
  • Pool Bar
  • Spices Restaurant
  • Tamu Restaurant

Things to do

  • 3 outdoor pools
  • Beach volleyball
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Library
  • Outdoor tennis court
  • Rowing/canoeing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling

Family friendly

  • 3 outdoor pools
  • Free children's club
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • No elevator

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The hotel has 3 swimming pools: an outdoor pool for all guests, a pool in the spa for guests age 16 and older, and a pool in The Level area for guests age 16 and older booked in the The Level guestrooms.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 5.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 78 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Melia Hotel Zanzibar
Melia Zanzibar
Zanzibar Melia
Melia Zanzibar Hotel Kiwengwa
Melia Zanzibar Kiwengwa
Melia Zanzibar Hotel
Melia Zanzibar Zanzibar Island/Kiwengwa
Zamani Zanzibar Kempinski Kiwengwa
Melia Zanzibar Hotel
Melia Zanzibar Kiwengwa
Melia Zanzibar Hotel Kiwengwa

Frequently asked questions

Does Melia Zanzibar have a pool?

Yes, this property has 3 outdoor pools.

Is Melia Zanzibar pet-friendly?

No, pets are not allowed at this property.

How much is parking at Melia Zanzibar?

Self parking is free at this property.

What time is check-in at Melia Zanzibar?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Melia Zanzibar?

Check-out is at noon.

Does Melia Zanzibar provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 78 per person applies.

Are there all-inclusive benefits at Melia Zanzibar?

Some rate plans available at this property are all-inclusive.

Where is Melia Zanzibar located?

Nestled on the beach, this Kiwengwa hotel is within 3 mi (5 km) of Kiwengwa Beach, Mapenzi Beach, and Pwani Mchangani Beach. Muyuni Beach and Pongwe Beach are also within 9 mi (15 km).

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Melia Zanzibar Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 148 out of 245 reviews
Rating 8 - Good. 64 out of 245 reviews
Rating 6 - Okay. 15 out of 245 reviews
Rating 4 - Poor. 7 out of 245 reviews
Rating 2 - Terrible. 11 out of 245 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Judeline

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel was so great !!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is very beautiful and staff are really friendly . Favourite chill area was the Gabi beach where we had a good view of the blue waters of the indian ocean ,good music and food.
Stayed 4 nights in Dec 2024

10/10 Excellent

Otis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 7 nights in Jun 2024

8/10 Good

CHRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely cosy retreat private hotel

Melia was a beautiful hotel with a very cosy room. The room was modern designed, private and was very comfortable. It offered the perfect solo retreat for me. A few observations, the level had signs that said adults only yet saw alot of children playing around the pool and breakfast there. 2ndly i think the front desk lady has to educate guests about the advantages of the level properly and not only the map of the premises. I felt like i missed out on a few priviledges the level offered that i wasnt informed about. 3rdly i feel the level guests should have access to the beach cabanas on a first come first serve basis. After paying almost 800 pounds for one night stay i thought it was abit weird to still be charged to use the beach cabana bed for only 30min when i wanted to one morning. The pier food was just o, i had higher expectations The overall hotel premises is nice and cosy and i would stay here again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with a very friendly staff
Stayed 5 nights in Nov 2022

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort except for mosquitoes Had to see Zanzibar, so great. for ocean views.
Stayed 8 nights in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel

The property is beautiful and spacious. Unfortunately, our shower never heated properly despite multiple requests to the front desk. Maintenance came several times to address the water heater, but it wasn’t fully resolved until our last day, which was the fourth day of our stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with excellent service, good food and nice athmosphere. Can highly recommend.
Stayed 3 nights in Sep 2023

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. The basic room is fantastic, spacious and comfortable. I will definitely recommend this place to family and friends.
Stayed 6 nights in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service
Beautiful Ocean Views
Stayed 3 nights in Jun 2023

10/10 Excellent

Natalie

Liked: Amenities
Awesome!!!!
Stayed 6 nights in Jun 2024

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay. We stayed in a romance pavilion room-if it’s in your budget, do it! Incredible views and beaches. Food was excellent-lunch at at this resort. The Jetty is a must. Wish we could have spent more time!
Stayed 2 nights in Feb 2023

10/10 Excellent

Bona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. Property has gorgeous views of the ocean and beautiful gardens. Staff always read to help with a smile on their face. Highly recommended.
Stayed 4 nights in Jul 2022

8/10 Good

Dinor

Liked: Cleanliness, amenities
Big property Breakfast was boring
Stayed 7 nights in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our honeymoon at Meliá Zanzibar and had the best time. What we thought that really made the hotel exceptional was the service, staff, amenities (pools, beach), food and the grounds were all fantastic. We were made to feel very much at home. The staff were all friendly, attentive, and welcoming. They really made our stay very special. We have nothing but fantastic memories of Melia Zanzibar.
Stayed 7 nights in Feb 2023

8/10 Good

NICOLE

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Staff was wonderful. The food was excellent. The property was clean. My husband and I stayed 10 days. We upgraded to the Level it was a good deal. Better food options, beach access, it was well worth it. BTW to enter Zanzabar you must have a Visa if you are from the USA . Overall the stay was wonderful.

10/10 Excellent

cassandra Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We really enjoyed our stay. We were in a bungalow that was at the complete opposite end of the beach which at first seemed like it would be too far away but actually didn’t end up being a problem. Super easy to get around the resort by golf carts and the staff was all so friendly and helpful.
Stayed 5 nights in Feb 2023

2/10 Terrible

Tumaini

Liked: Cleanliness
Disliked: Staff & service
Staff is beyond terrible and untrained. Needs massive improvements across the board or not worth the cheapest or most expensive room.
Stayed 2 nights in Jun 2024

8/10 Good

jianhong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
some of the staff service is a bit slow, need to be improved
Stayed 2 nights in Feb 2024

6/10 Okay

Caridad

Liked: Cleanliness, staff & service
This property markets false advertisement, this establishment is not an all inclusive, everything has an extra charge which they don’t tell you until you have already checked in. They need to do a better job of spraying for mosquitos and other insects. The beds were hard as rocks. Be prepared for an abundance of flies everywhere including in the restaurants whether indoors or out.
Stayed 3 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent food, staff was friendly, room was in great shape with excellent amenities (had one villa and one regular hotel room), pools very good (we were in "Level" area), food service, internet good (not great, but most video streaming worked sufficiently), only drawback was no on-site water sports: beware of the guys on the beach as they were not very reliable on jet skiing and others. Referral for Kibwana Divers (office 20 minutes away) was excellent.
Stayed 5 nights in Apr 2023

8/10 Good

Jodi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware that there are tiers to the "all inclusive", and you pay extra for anything outside of your tier. Food options are not that great at all restaurants, especially buffet. Customer service is great around hotel, albeit some servers seeming overworked and over it. Rooms are nice layout but the mattress was extremely hard/stiff, bathroom had repairs that are noticably bad work (paint different color from rest of wall over a patched area, corners with discolored caulking) - which are strange for 5 star hotels. Nothing really in surrounding area, but property is large and has a lot of walking areas.
Stayed 2 nights in Nov 2023

8/10 Good

Daniela

Liked: Staff & service, property conditions & facilities
I had a pleasant stay at the Melia but I expected a little bit better of a 5 star resort. There were definitely pros and cons PROS: The grounds and the resort are really well maintained and very beautiful. The beach is really spectacular and so is the bar there. The live music during the dinner was really nice and the staff was overall really friendly. CONS: There wasn't a lot offered in the sense of activities. The water is very shallow so you can't really swim there, no water activities, didn't see any excursions. There didn't appeared to be a dedicated non-smoking policy so I ended up multiple times next to smokers in the restaurant and the pool. The buffet in the morning is rather small and not so many choices but everything I ate was really good. The rooms are nice but shades were old and didn't close, no hangers in the bathroom and it just seemed to be missing the touches to make it 5*. You have to be ready to walk a bit from A to B and to the beautiful beach e.g. take a shuttle which runs about every 15-20mins.
Stayed 5 nights in Jan 2023

10/10 Excellent

Kristen Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magical Melia! We just returned from a wonderful 10 day trip to Melia Zanzibar. This is a gorgeous property. We booked a garden room (#1106) which was perfect: room was beautiful, renovated, view of palm trees and flowers from our bed, quiet, sunny, private and just steps away from the cliff path- we could hear the wind and waves at night. The walk to the main pool took only a few minutes and the pathy were strewn with flowers. The staff went out of their way to help and was friendly without being over bearing- What charming people. We loved the food- especially Dinner and lunch at the Jetty, we loved the lobster party at the beach, Spices had wonderful breakfast and dinner buffets (with fantastic live music at night), and Aqua gave me a birthday night to remember (complete with a table decorated with flowers, singing, a cake). Ali from guest experience had our room specially decorated for my birthday- many thanks! The tours organized from Melia were stunning: the safario to Selous, snorkeling and swimming with dolphins at Mnembo Island, the tour pr the spice farm and Stone town, the reef walk- we loved it all. Especially swimming in the waves in the afternoon and walking doen beautiful Kiwengwa beach- this trip has given us memories for a lifetime! Hakuna Metata- Asante Sana Melia! We will be back!
Stayed 9 nights in Feb 2023

10/10 Excellent

Raisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WoW, definitely an amazing resort to stay while you're visiting beautiful Zanzibar. As the oldest resort on the island/in the area, definitely couldn't tell. The grounds are very well kept, rooms are cozy and absolutely beautiful. We stayed in the Romantic Villa, The Level and it was definitely worth it. Separate from the other rooms providing privacy, but just a short walk from everything. Carts are available for transport around the property considering its massive size. Would have enjoyed a little more variety on the dining options. After the third day, the menus/buffets became repetitive. The staff is amazing! Everyone was so accommodating and eager to help in any way. I love the mantra "Hakuna Matata". For them it's more than just a line from a movie, but really a way of life. Everyone is so peaceful and live in harmony. A bit of anxiety at night with the large water bugs outside and geckos, but honestly we only saw a few during our 6 day stay. Our room came with personal can of bug/insect spray. Beware of the giant snails if you're out walking at night! LoL, they are completely harmless, but definitely a sight to see if you're not used to it. Guest Services at the main property and The Level are the best! They set up dinner reservations for you and check on you via WhatsApp. Really nice touch to have a special cake prepared for our wedding anniversary. A bit far from city center Stone Town - (1 hr). Travel and taxi can get expensive.This will be the only place we stay!
Stayed 6 nights in Oct 2023