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Hotel Crystal - Das Alpenrefugium

4.0 star property
Mountain ski retreat with full-service spa and restaurant

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Photo gallery for Hotel Crystal - Das Alpenrefugium

Lake
Premium Double Room, 1 Queen Bed with Sofa bed, Balcony, Mountain View | Premium bedding, in-room safe, desk, laptop workspace
Land view from property
Pool
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Breakfast available
  • Gym
  • Housekeeping
  • Spa

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Superior Suite, 1 Bedroom, Balcony, Mountain View

Superior Suite, 1 Bedroom, Balcony, Mountain View | Floor plan

Superior Suite, 1 Bedroom, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Mountain view
  • 50 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Superior Double Room, 1 Queen Bed, Balcony, Mountain View

Floor plan

Superior Double Room, 1 Queen Bed, Balcony, Mountain View

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Mountain view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room, 1 King Bed with Sofa bed, Balcony, Mountain View

Deluxe Double Room, 1 King Bed with Sofa bed, Balcony, Mountain View | Floor plan

Deluxe Double Room, 1 King Bed with Sofa bed, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Mountain view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Classic Double Room, 1 Queen Bed, Private Bathroom, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 1 Queen Bed, Private Bathroom, Mountain View

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Mountain view
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 2 Bedrooms, 2 Bathrooms, Mountain View

Deluxe Suite, 2 Bedrooms, 2 Bathrooms, Mountain View | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 2 Bedrooms, 2 Bathrooms, Mountain View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Heating
Connecting rooms available
  • Mountain view
  • 90 sq m
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Bed

View all photos for Classic Double Room, 1 Queen Bed, Private Bathroom, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Classic Double Room, 1 Queen Bed, Private Bathroom, Mountain View

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Mountain view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Double Room, 1 Queen Bed with Sofa bed, Balcony, Mountain View

Premium Double Room, 1 Queen Bed with Sofa bed, Balcony, Mountain View | Premium bedding, in-room safe, desk, laptop workspace

Premium Double Room, 1 Queen Bed with Sofa bed, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Single Room, 1 King Bed with Sofa bed, Balcony, Mountain View

Deluxe Single Room, 1 King Bed with Sofa bed, Balcony, Mountain View | Premium bedding, in-room safe, desk, laptop workspace

Deluxe Single Room, 1 King Bed with Sofa bed, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • Mountain view
  • 30 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Suite, 1 Bedroom, Balcony, Mountain View

Family Suite, 1 Bedroom, Balcony, Mountain View | Premium bedding, in-room safe, desk, laptop workspace

Family Suite, 1 Bedroom, Balcony, Mountain View

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Connecting rooms available
Dining table
Flat-screen TV
Hypo-allergenic bedding
  • Mountain view
  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Classic Single Room, 1 Queen Bed, Private Bathroom, Mountain View

Premium bedding, in-room safe, desk, laptop workspace

Classic Single Room, 1 Queen Bed, Private Bathroom, Mountain View

Highlights

Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
Blackout drapes/curtains
  • Mountain view
  • 20 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Superior Single Room, 1 Queen Bed, Balcony, Mountain View

Superior Single Room, 1 Queen Bed, Balcony, Mountain View | Premium bedding, in-room safe, desk, laptop workspace

Superior Single Room, 1 Queen Bed, Balcony, Mountain View

Highlights

Balcony
Soundproofed
Heating
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Mountain view
  • 25 sq m
  • Sleeps 1
  • 1 Queen Bed

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About the neighborhood

Map
Hornweg 5, Sankt Johann in Tirol, Tirol, 6380

What's nearby

  • St. Johanner Bergbahnen - 4 min walk - 0.2 miles
  • Panorama Badewelt - 7 min walk - 0.4 miles
  • Hahnenkamm Cable Car - 14 min drive - 6.8 miles
  • Hahnenkamm Ski Area - 18 min drive - 8.0 miles
  • Kitzbueheler Horn Ski Area - 25 min drive - 9.5 miles

Getting around

  • St. Johann in Tirol Station - 10 min walk
  • W.A. Mozart Airport (SZG) - 67 min drive

Restaurants

  • ‪Huber Bräu - ‬6 min walk
  • ‪Villa Masianco - ‬2 min walk
  • ‪Happy Snack - ‬9 min walk
  • ‪Gasthof Mauth - ‬8 min walk
  • ‪Cafe Konditorei Appartementhaus RAINER - ‬6 min walk

About this property

Hotel Crystal - Das Alpenrefugium

Upscale hotel near Panorama Badewelt
Located close to Kitzbueheler Horn Ski Area and Hahnenkamm Cable Car, Hotel Crystal - Das Alpenrefugium provides a terrace, shopping on site, and a garden. Hit the slopes at this hotel offering downhill skiing, a ski shuttle, and ski passes. Treat yourself to a body scrub, a body wrap, or a facial at Crystal Sauna, the onsite spa. Yoga classes are offered at the gym; other things to do include hiking/biking, archery, and snowboarding. In addition to an arcade/game room and laundry facilities, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Outdoor pool access nearby
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A roundtrip airport shuttle (surcharge), access to a nearby indoor pool, and express check-out
  • Express check-in, massage treatment rooms, and coffee/tea in the lobby
  • Guest reviews give good marks for the overall condition
Room features
All guestrooms at Hotel Crystal - Das Alpenrefugium have comforts such as premium bedding and pillow menus, in addition to perks like laptop-friendly workspaces and bathrobes.
Other amenities include:
  • Tubs or showers, free toiletries, and hair dryers
  • Flat-screen TVs with cable channels
  • Heating, daily housekeeping, and desks

Languages

English, French, German, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free 24-hour offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Ski shuttle nearby
  • Uncovered self parking on site (EUR 9 per day; includes in/out privileges)
  • Uncovered extended parking on site (EUR 7 per day)

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:00 AM for a fee: EUR 25 for adults and EUR 13 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Archery
  • Bicycle rentals
  • Books
  • Downhill skiing
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool (guest access)
  • Mountain biking
  • Outdoor pool (guest access)
  • Ropes course
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski passes
  • Ski storage
  • Snowboarding
  • Steam room
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • 1 building
  • 4 floors
  • Built in 1966
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Late check-in fee charged for check-in between 6:00 PM and 10:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Renovations and closures

The property is closed during April and November.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 89.0 per day
Cribs (infant beds) are available for EUR 29.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.60 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Airport shuttle fee: EUR 159 per vehicle (one-way, maximum occupancy 6)
  • Uncovered self parking fee: EUR 9 per day (in/out privileges)
  • Uncovered extended parking fee: EUR 7 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee charged for check-in between 6:00 PM and 10:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 29.0 per night
  • Rollaway bed fee: EUR 89.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Aktivhotel Crystal
Aktivhotel Crystal Hotel
Aktivhotel Crystal Hotel St. Johann in Tirol
Aktivhotel Crystal St. Johann in Tirol
Aktivhotel Crystal Hotel Sankt Johann in Tirol
Aktivhotel Crystal Sankt Johann in Tirol
Aktivhotel Crystal
Crystal Das Alpenrefugium
Hotel Crystal - Das Alpenrefugium Hotel
Hotel Crystal - Das Alpenrefugium Sankt Johann in Tirol
Hotel Crystal - Das Alpenrefugium Hotel Sankt Johann in Tirol

Frequently asked questions

Does Hotel Crystal - Das Alpenrefugium have a pool?

Yes, this property has outdoor pool access.

Is Hotel Crystal - Das Alpenrefugium pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Crystal - Das Alpenrefugium?

Self parking is available for EUR 9 per day. Extended parking is available for EUR 7 per day. There is free parking nearby.

What time is check-in at Hotel Crystal - Das Alpenrefugium?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available from 6:00 PM–10:00 PM for a fee.

What time is check-out at Hotel Crystal - Das Alpenrefugium?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does Hotel Crystal - Das Alpenrefugium provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 159 per vehicle applies.

Where is Hotel Crystal - Das Alpenrefugium located?

Located near the slopes, this Sankt Johann in Tirol hotel is in the mountains, 0.4 mi (0.6 km) from Panorama Badewelt, and within 9 mi (15 km) of Hahnenkamm Cable Car and Hartkaiser Gondola. Hahnenkamm Ski Area and Kitzbueheler Horn Ski Area are also within 12 mi (20 km). St. Johann in Tirol Station is 10 minutes by foot.

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Hotel Crystal - Das Alpenrefugium Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 11 out of 32 reviews
Rating 8 - Good. 11 out of 32 reviews
Rating 6 - Okay. 5 out of 32 reviews
Rating 4 - Poor. 1 out of 32 reviews
Rating 2 - Terrible. 4 out of 32 reviews

8.6/10

Cleanliness

7.8/10

Staff & service

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean hotel and room. Staff is kind and open answer all questions. Only two things were inconvenient; I could hear my neighbors through the wall and additional fee for parking by the hotel.
Stayed 2 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Restaurant closed on Saturday, Sunday and Monday for dinner.
Stayed 3 nights in Aug 2023

6/10 Okay

carsten

Liked: Cleanliness, property conditions & facilities
Group of four travelling together. Located at the top floor. The room itself quite ordinary. No balcony. Windows high in the room. Want to see out need to stand up. Anoying noice from ventilation during daytime. Room nice and clean. The dining options of this hotel was not appealing so we did not eat at the hotel during the week. 25 € each person for breakfast NO WAY. Dinner only on pre-booking and very pricy 60 € for evening menu. Really good dining and breakfast alternatives very close to the hotel. WIFI in the room non functional. 4G on phones barely reachable. Bring your own internet. Indeed friendly staff. Ideal location for public transport, skiing and lift as well as all the nearby restaurants.
Stayed 7 nights in Feb 2024

2/10 Terrible

Dominique

Liked: Property conditions & facilities
Disliked: Staff & service

Disappointing experience

This hotel is clarly overpriced for the level of service you get. Supposedly a 4 star hotel, but no toiletry items at all in the bathroom, just a soap dispenser stuck on the wall; Poor breakfast buffet, in variety and quantity: I have seen better breakfasts in some 2 star hotels. The fact that they charged us an extra 72 Euros per night for a 3 year old child sharing his parents bed seemed to me really exagerated. Also, be prepared to move your luggage through the stairs as the elevator only reaches half floors. Even the picture of the swiming pool they put on their front page is not directly at the hotel, but it is the municipal swimming pool that is 10 min away, and to which they provide you with free entry tickets. An finally, although the reception ladies were quite nice, the manager was very rude to us and made us feel really unconfortable and unwecomed during our stay. In conclusion, not what we expected at all!
Stayed 4 nights in Jul 2023

10/10 Excellent

Rauli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Suosittelen

Erittäin ystävällinen henkilökunta. Hinta/laatu poikkeuksellisen hyvä. Pohdin hyvän huoneen ja työpisteen vuoksi jäämistä toiseksi yöksi.
Stayed 1 night in Sep 2024

8/10 Good

Christian

Stayed 2 nights in Sep 2023

6/10 Okay

carina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dyrt,fick betala att stå på parkeringen Ingick ingen frukost i priset
Stayed 1 night in Sep 2023

10/10 Excellent

Arne Normann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dejligt hotel med meget venligt personale
Stayed 2 nights in Aug 2023

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Preis Leistung hat nicht gepasst …
Stayed 2 nights in Aug 2023

2/10 Terrible

Ole Haubo

Disliked: Staff & service
Stayed 1 night in Jul 2023

10/10 Excellent

Jakob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Slava

Liked: Cleanliness, staff & service, property conditions & facilities
Alles passt!
Stayed 2 nights in Jul 2023

8/10 Good

Mark

Stayed 2 nights in Jun 2023

8/10 Good

Jos

Stayed 1 night in Sep 2022

10/10 Excellent

gianluca

Stayed 1 night in Aug 2022

8/10 Good

Verified traveler

Stayed 1 night in Jan 2020

8/10 Good

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Inhabergeführtes Hotel in unmittelbarer Liftnähe

Gepflegtes Hotel mit gutem Frühstück, Halbpension kann zugebucht werden. Parkplätze sind vor dem Haus vorhanden. Das Zimmer war sehr sauber und alles Notwendige für einen Kurzurlaub vorhanden. Das Servicepersonal war sehr freundlich, wir kommen gerne wieder.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Empfehlenswertes Sporthotel. Das Personal war bis auf eine Mitarbeiterin sehr nett und - wenn gefragt - hilfsbereit. Das Zimmer war von den Abmessungen großzügig, die Austattung etwas bieder (aber durchaus stimmig). Der Fernseher war der kleinste den jeh gesehen habe (persönlich keinen großen Wert), dafür aber eine (Lese-)Sessel. Auffällig war die Sauberkeit; durchweg tip top! Angehm überrascht war ich von dem aufwendig und liebevoll gestalteten Saunabereich (Finische-, Bio- und noch eine weitere Bio-? Sauna) Beim Frühstück ist der exzellente Kaffe hervorzuheben. Die Parksituation kann etwas schwierig werden. Abgesehen davon könnte man sich Sorgen um Dachlawinen machen (in dem Fall dürfen die allermeisten Parkplätze entfallen) Abends gibt es nur Halbpension, kein „à la Carte“, Restaurants sind aber fußläufig gut erreichbar. Gerne wieder!
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveler

Stayed 2 nights in Jan 2019

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful atmosphere at the Crystal

Came to Sankt Johann in Tirol for a week of skiing. We ran into alot of problems on this trip but because of the great hospitality at the Crystal, we still had an enjoyable vacation. Everyone at the hotel is incredibly welcoming and thoughtful. Food is very good and plentiful. Clean rooms, clean hotel and comfortable beds. One of the best things we enjoyed was the wellness area in the hotel - 3 different types of saunas that we had virtually to ourselves every day. The limited time that they are open is not a problem and works well for skiing. The hotel is nicely situated to both the ski lift and the main shopping area. No need to move your car throughout your entire stay. We would definitely stay here again, and would love to come back in the summer.
Stayed 7 nights in Feb 2018
This review was submitted before 2018 and has not been verified.

6/10 Okay

Stefan, Malmö

Hyfsat

Ganska slitet hotel.Bra läge.Frukosten var bra
This review was submitted before 2018 and has not been verified.

6/10 Okay

Mats, Malmö

Liked: Cleanliness, property conditions & facilities, room comfort

Bra hotell nära dalstationen för bergbanan.

Typiskt Österrikiskt hotell som byggts för skidturism och som gick på sparlåga. Bar och restaurang var stängda. Bra rum, snyggt och prydligt. Äldre, lite "trött" dam som ansvarade för receptionen. Bäst av all var en mycket bra frukost, med bordsbetjäning. Återkommer gärna under vintersäsongen, då hotellet har perfekt läge vid bergbanan.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Marcel

Disliked: Staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Geoff, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Skiing Hotel

Only at this hotel for one night so not much time to rate it. What we saw was all good. Hotel just down the road from the ski lift and quite close to the town (5mins brisk walk). Breakfast was good and staff friendly. Comfortable beds and room.