See all properties

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property
Attentive staff make travelers feel at home while they explore Waterloo's vibrant downtown markets and discover authentic local flavors nearby

Choose dates to view prices

Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Exterior - Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG (Township of Woolwich)
A large indoor swimming pool with clear lane markings, surrounded by seating areas and a reception desk. - Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG (Township of Woolwich)
A modern hotel lobby with a large map mural, comfortable seating, a dining area, and a TV screen. - Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG (Township of Woolwich)
A historic mill building with a stone facade and metal roof, situated by a calm river. - Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG (Township of Woolwich)
Exterior - Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG (Township of Woolwich)
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs offers comfort and convenience in Waterloo. Enjoy a breakfast buffet, indoor pool, gym, free in-room WiFi, and tour assistance for a seamless stay. Explore the area or unwind at the hotel.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible

A modern bathroom with a toilet, sink, and shower.

Standard Room, 2 Queen Beds, Accessible

8.4 out of 10
Very good
(20 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds

A hotel room with two beds, a desk, a chair, a sofa, and a TV.

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(36 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, Multiple Beds

A hotel room with a bed, a blue sofa, a wooden coffee table, a microwave, a coffee machine, and a small refrigerator.

Suite, Multiple Beds

9.4 out of 10
Exceptional
(34 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed
  • Free WiFi

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(67 reviews)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Jetted Tub

A modern hotel room with a large bed, a separate bathroom with a bathtub, and a desk with a lamp.

Suite, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(9 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible

A modern hotel room with a large bed, a desk, a chair, a TV, and a decorative wall piece.

Standard Room, 1 King Bed, Accessible

9.0 out of 10
Wonderful
(9 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed with Sofa bed

A modern hotel room with a kitchenette, a bed, a desk, and a TV.

Suite, 1 King Bed with Sofa bed

9.6 out of 10
Exceptional
(24 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

Standard Room

8.4 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A modern bathroom with a bathtub, shower, toilet, and towel rack.

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(110 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

2 Queen Standard

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

2 Queen Standard Access

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

DOUBLE TWO QUEEN BEDS

  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Township of Woolwich, Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG is in the city center and near a train station. Waterloo Central Railway and Earth Sciences Museum are local attractions and those in the mood for shopping can visit St Jacobs Farmers Market and St. Jacobs Outlets. Perimeter Institute for Theoretical Physics and Conrad Centre for the Performing Arts are also worth visiting. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snow tubing and sledding. Visit our Township of Woolwich travel guide
Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9

What's nearby

  • A river running through a town with a bridge, surrounded by dense greenery.
    St Jacobs Farmers Market
    3 min walk - 0.2 miles
  • St. Jacobs Market District Visitor Information Centre
    1 min walk - 0.1 miles
  • St. Jacobs Outlets
    2 min walk - 0.1 miles
  • St. Jacobs Country Playhouse
    3 min walk - 0.2 miles
  • Waterloo Central Railway
    5 min walk - 0.3 miles

Getting around

  • Kitchener Station
    14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    24 min drive

Restaurants

  • The Fritter Co
    5 min walk
  • Starbucks
    18 min walk
  • Tim Hortons
    20 min walk
  • Cheesy Busy Wheel
    6 min walk
  • Ben Thanh 邊城
    4 min drive

Similar properties

Lobby sitting area
Courtyard by Marriott Waterloo St. Jacobs
Township of Woolwich
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, 1,000 reviews
Courtyard by Marriott Waterloo St. Jacobs
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • Splash pad
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Splash pad

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6 AM–10 PM.

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-out is at noon.

Where is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG located?

Located in the heart of Township of Woolwich, this hotel is within a 5-minute walk of St. Jacobs Market District Visitor Information Centre and St Jacobs Farmers Market. St. Jacobs Outlets and St. Jacobs Country Playhouse are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 779 out of 1331 reviews
Rating 8 - Good. 347 out of 1331 reviews
Rating 6 - Okay. 125 out of 1331 reviews
Rating 4 - Poor. 39 out of 1331 reviews
Rating 2 - Terrible. 41 out of 1331 reviews

Reviews

Verified

10/10 Excellent

Sen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good hotel
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, room was very clean so was the hotel lobby staff was very friendly and parking was free.
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin, friendly staff, great breakfast, easy parking
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Marie-Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Very pleasant staff
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. The breakfast was good and the staff was helpful.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms staff was excellent. Breakfast was so so parking was great.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
So very close to wonderful Family restaurant!
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was really nice. Spacious, clean, felt brand new. Comfy beds. The front desk staff were friendly and helpful. The included breakfast was decent with lots of choice. Would definitely stay here again.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and good breakfast
Stayed 1 night in May 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff helpful Morning breakfast was awesome Only take back. Indoor pool was a bit chilly
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and fantastic room
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to the Holiday Inn Express in St Jacobs to stay while we attended a wedding. The room was wonderful and clean. The breakfast was also surprisingly delicious and filling. The staff was helpful and allowed us early to check in to accomodate the wedding times.
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast cleanliness
Stayed 1 night in Jul 2026
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great locations for the St Jacobs Market. Everything you need is nearby.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Coralee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was lovely. Bathroom, fantastic! Nice pool. Breakfast was delicious. Great staff, very friendly and super helpful. And such a convenient location!
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size was good. Comfortable beds. Would stay there again!
Stayed 1 night in May 2026
Verified

8/10 Good

ADELE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room, spacious and clean but the room was way too expensive for one night.
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for a visit to St. Jacobs market. The hotel was clean and bed was comfortable. No complaints!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the above met and exceeded expectation - clean room Staff Breakfast Parking A very good experience
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay here and will definitely stay again if in the area. Check in was smooth and easy, our room was clean, the continental breakfast was excellent as well. Did not use pool this time but it was fabulous the last visit and it looked clean and inviting this time as well. The staff are very friendly and helpful as well. Great stay- thank you!
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean Breakfast was great Staff were awesome
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jung mi

Liked: Cleanliness
Breakfast was good staff friendly ev charger free of use
Stayed 1 night in Apr 2026
Verified

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get to, and clean and comfortable.
Stayed 1 night in Apr 2026
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Amenities were great. The breakfast was lacking. No bacon/coffee!!
Stayed 1 night in May 2026
Verified

10/10 Excellent

Caron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Generous breakfast buffet included. Rooms spacious and clean.
Stayed 1 night in Mar 2026