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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

2.5 star property
Suburban hotel with free breakfast and a fitness center

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Photo gallery for Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Check-in/check-out kiosk
Point of interest
Indoor pool
Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • 24/7 front desk
  • Housekeeping
  • Parking included

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub

Standard Room, 2 Queen Beds, Accessible Bathtub | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds, Accessible Bathtub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Jetted Tub

Suite, 1 King Bed, Jetted Tub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed, Jetted Tub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Bathroom | Designer toiletries, hair dryer, towels, soap

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

Standard Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds

Room amenity

Suite, Multiple Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible Bathtub

Standard Room, 1 King Bed, Accessible Bathtub | Egyptian cotton sheets, hypo-allergenic bedding, Select Comfort beds

Standard Room, 1 King Bed, Accessible Bathtub

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LED TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

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Hampton Inn & Suites by Hilton Waterloo St. Jacobs

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
8.8 out of 10, Excellent, 1,013 reviews
Hampton Inn & Suites by Hilton Waterloo St. Jacobs

About the neighborhood

Map
14 Benjamin Rd, Farmer's Market Road, Township of Woolwich, ON, N2V 2J9

What's nearby

  • St. Jacobs Market District Visitor Information Centre - 1 min walk - 0.0 miles
  • St. Jacobs Outlets - 2 min walk - 0.1 miles
  • St Jacobs Farmers Market - 5 min walk - 0.3 miles
  • University of Waterloo - 5 min drive - 2.0 miles
  • Wilfrid Laurier University - 6 min drive - 2.9 miles

Getting around

  • Kitchener Station - 14 min drive
  • Kitchener, ON (YKF-Region of Waterloo Intl.) - 24 min drive

Restaurants

  • ‪The Fritter Co - ‬5 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪Tim Hortons - ‬4 min drive
  • ‪Subway - ‬4 min drive
  • ‪Tim Hortons - ‬20 min walk

About this property

Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG

Hotel near St Jacobs Farmers Market
A free breakfast buffet, a terrace, and laundry facilities are just a few of the amenities provided at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a business center.
Other perks at this hotel include:
  • An indoor pool
  • Free self parking
  • RV/bus/truck parking, an elevator, and multilingual staff
  • A 24-hour front desk, luggage storage, and a computer station
  • Guest reviews say great things about the helpful staff
Room features
All 103 individually furnished rooms feature perks such as laptop-compatible safes and air conditioning, as well as amenities like free WiFi and sound-insulated walls. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Select Comfort beds
  • Bathrooms with designer toiletries and hair dryers
  • 42-inch LED TVs with premium channels
  • Refrigerators, microwaves, and free infant beds

Languages

English, Filipino, French, German, Hindi, Indonesian, Italian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 1,200 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2013
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 6 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel St Jacobs
Holiday Inn Express Hotel St Jacobs Hotel
Holiday Inn Express Hotel St Jacobs Hotel Waterloo
Holiday Inn Express Waterloo St Jacobs Township of Woolwich
Holiday Inn Express Hotel & Suites Waterloo - St Jacobs Ontario
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Express Waterloo St Jacobs To
Holiday Inn Express Hotel Suites Waterloo St Jacobs
Holiday Inn Express Hotel Suites Waterloo St Jacobs by IHG
Holiday Inn Express Hotel Suites Waterloo St Jacobs an IHG Hotel

Frequently asked questions

Does Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6 AM–10 PM.

Is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Self parking is free at this property.

What time is check-in at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG?

Check-out is at noon.

Where is Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG located?

Located in the heart of Township of Woolwich, this hotel is within a 10-minute walk of St. Jacobs Market District Visitor Information Centre and St Jacobs Farmers Market. St. Jacobs Outlets and St. Jacobs Country Playhouse are also within 5 minutes.

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Holiday Inn Express Hotel & Suites Waterloo - St Jacobs by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 587 out of 1149 reviews
Rating 8 - Good. 336 out of 1149 reviews
Rating 6 - Okay. 133 out of 1149 reviews
Rating 4 - Poor. 50 out of 1149 reviews
Rating 2 - Terrible. 43 out of 1149 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shafina

Great location
Stayed 1 night in May 2025

10/10 Excellent

Michelle

Location is excellent for our market visit
Stayed 1 night in May 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service
Very friendly and was welcome
Stayed 1 night in Jun 2025

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
We would stay again
Stayed 3 nights in May 2025

10/10 Excellent

Pamela

Liked: Cleanliness, amenities, property conditions & facilities
Lovely and clean hotel. Lots of parking
Stayed 1 night in May 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located within an easy walk/drive to a wide variety of shopping, markets, and activities.
Stayed 2 nights in May 2025

10/10 Excellent

Flo

Liked: Cleanliness, amenities, property conditions & facilities
Close to market and outlet stores. Breakfast was very good with lots of choices. Staff were very helpful.
Stayed 2 nights in May 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities
Some areas need renovations (curtains torn in dining area) and renos are in progress. Loved the welcoming lobby/lounge with nice warm light!
Stayed 2 nights in May 2025

8/10 Good

Sandra

Nice place
Stayed 1 night in Apr 2025

8/10 Good

Susan

Loved the market next door.
Stayed 2 nights in May 2025

6/10 Okay

Stephanie

Breakfast and pool are all located close together in the small lobby.
Stayed 1 night in May 2025

8/10 Good

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool vibes! Great for kids and family setting!! They should sell swim passes.
Stayed 1 night in May 2025

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the stay we had and would recommend. Service was great and rooms were clean.
Stayed 5 nights in Mar 2025

6/10 Okay

Scott

Liked: Cleanliness, staff & service
Could hear coughing and when peoples doors closed all night. Its a nice hotel, pool is good for kids, free breakfast with eggs etc. Just wish it was more sound proof.
Stayed 1 night in May 2025

8/10 Good

June

Liked: Cleanliness, amenities, property conditions & facilities
Everything went very well
Stayed 1 night in May 2025

8/10 Good

Marie-Eve

Liked: Cleanliness
Nice location, right beside the St-Jacob's market. Nice pool and kids splash pad. There was a sulfar smell in the building.
Stayed 2 nights in May 2025

10/10 Excellent

Candy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in and used the pool. Pool was a little cold and the jets being in the pool were annoying, no towels for swimming so we did have to drip on slippery floors back to our room. My main reason for the stay was to give my grandbabies a night of swimming if It was just for a place to stay I would say great location. We did enjoy our stay.
Stayed 1 night in May 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and always willing to help.
Stayed 2 nights in Apr 2025

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Amazing staff efficent soclose to the St Jacob Farmer's Ma
Stayed 1 night in Apr 2025

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay in a queen suite was very comfortable.
Stayed 1 night in Mar 2025

6/10 Okay

Alison

Disliked: Amenities, property conditions & facilities
Expensive
Stayed 1 night in May 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, they gave my Mother a free upgrade to a jacuzzi suite. Such a nice gesture!
Stayed 1 night in May 2025

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect, beds were very comfortable, had a good night sleep
Stayed 1 night in Feb 2025

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything excellent!
Stayed 2 nights in Apr 2025

10/10 Excellent

L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value . Centrally located . Friendly staff. Very accommodating, Great stay
Stayed 1 night in Mar 2025