See all properties

Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property
Guests relax by the lobby fireplace or explore the nearby art gallery, while enjoying meals at Aqua Lounge Restaurant and convenient express check-out services

Choose dates to view prices

Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Indoor pool - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
Breakfast, lunch, dinner and brunch served - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
Exterior - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
Meeting facility - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
Exterior - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
Located near Kitchener-Waterloo Art Gallery, Crowne Plaza Kitchener-Waterloo has a welcoming lobby with a fireplace. Enjoy breakfast at Aqua Lounge or swim in the indoor pool. The hotel offers free WiFi, multilingual staff, and seven meeting rooms.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(70 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(11 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(131 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout drapes, iron/ironing board

Premium Room, 1 King Bed

8.8 out of 10
Excellent
(31 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room

7.4 out of 10
Good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Downtown Kitchener, a neighborhood in Kitchener, Crowne Plaza Kitchener-Waterloo by IHG is near the airport and near a metro station. Conestoga Mall and St. Jacobs Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Bingemans and Chicopee Tube Park. Looking to enjoy an event or a game? See what's going on at Centre In The Square or Kitchener Memorial Auditorium Complex. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snow tubing and snowshoeing. Visit our Kitchener travel guide
Map
105 King St E, Kitchener, ON, N2G2K8

What's nearby

  • Clock tower and flags at Edmonton's City Hall
    Centre In The Square
    8 min walk - 0.5 miles
  • Conrad Centre for the Performing Arts
    2 min walk - 0.1 miles
  • Kitchener City Hall
    7 min walk - 0.4 miles
  • Kitchener-Waterloo Art Gallery
    8 min walk - 0.5 miles
  • Kitchener Memorial Auditorium Complex
    20 min walk - 1.1 miles

Getting around

  • Kitchener Station
    14 min walk
  • Toronto Pearson Intl. Airport (YYZ)
    67 min drive

Restaurants

  • Crabby Joe's Bar & Grill
    1 min walk
  • Rose Cafe
    1 min walk
  • Unicorn Cafe
    3 min walk
  • Northern Thai
    4 min walk
  • Tim Hortons
    2 min walk

Similar properties

Terrace/patio
Home2 Suites By Hilton Kitchener
Centreville Chicopee
  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
9.2 out of 10, Wonderful, 462 reviews
Home2 Suites By Hilton Kitchener
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Arcade/game room
  • Bowling alley
  • Full-service spa
  • Indoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Crowne Plaza Kitchener-Waterloo by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM.

Is Crowne Plaza Kitchener-Waterloo by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CAD 12.00 per night.

What time is check-in at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Kitchener-Waterloo by IHG?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Crowne Plaza Kitchener-Waterloo by IHG located?

This family-friendly Kitchener hotel is located near the airport, within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 mi (5 km). Kitchener Station is 14 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Crowne Plaza Kitchener-Waterloo by IHG Reviews

8.4

Very Good

8.8

Cleanliness

8.2

Amenities

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 819 out of 1614 reviews
Rating 8 - Good. 426 out of 1614 reviews
Rating 6 - Okay. 208 out of 1614 reviews
Rating 4 - Poor. 67 out of 1614 reviews
Rating 2 - Terrible. 94 out of 1614 reviews

Reviews

Verified

8/10 Good

Evan

Liked: Cleanliness, staff & service
The space was nice lots of room and the customer services was really helpful and the front desk were always saying hi and being lovely
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Charlene

Liked: Cleanliness, amenities, property conditions & facilities
Getting to the parking area can be a bit of a challenge as you have to drive around the block, but otherwise easy to navigate. Central location.
Stayed 1 night in Jun 2026
Verified

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet and well kept. Breakfast buffet was very good and well priced. The room was clean and everything worked well in the room. Would recommend to everyone travelling in the area.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was excellent and the stagf was extremely friendly
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was lovely
Stayed 1 night in Mar 2026
Verified

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly. Room was nice had a great stay.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast setting was well laid out and professional. Food: the best! Disappointed no water in the room Checkin reception seemed rushed .... I took took too long to find my ID
Stayed 1 night in Jun 2026
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, super comfortable beds and topgrade pillows and linens. Hotel dinner and breakfast 5 stars!
Stayed 1 night in Mar 2026
Verified

8/10 Good

Patrice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coffee in the room was terrible. Coffee in the restaurant not much better and wasn’t hot but buffet was good and omelette bar was very good.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. I was really happy with the place. Looks really nice inside the hotel. The food was good. The staff was really nice no complaints at all.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Kim

Great breakfast! Enjoyed the mini golf and pool
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities
Overall great stay. Breakfast buffet was delicious
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are incredibly friendly. Every time I passed an employee I received a smile and a hello. We ate in the restaurant for dinner and breakfast the next day and were really impressed with the food quality. The breakfast buffet was one of the best we've had!
Stayed 1 night in Apr 2026
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities
Nice room, friendly staff, great buffet breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Alicia

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, friendly staff and awesome amenities! Will stay again!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff went beyond helpful, thank you for the excellent service. The stay was very enjoyable.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Alan

Liked: Cleanliness, amenities
Great staffand Great restaurant
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Aleksander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice amenities
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Friendly staff.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Thomas

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very nice, the room was very comfortable. I enjoyed my stay
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Radu

Liked: Cleanliness, amenities, property conditions & facilities
everything was good, the room, fast check in, the food at restaurant was very good
Stayed 1 night in Jan 2026
Verified

6/10 Okay

Prateek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the acoustics of the rooms. I could hear the neighbours and street noise and constant beep of the traffic lights. That made it very difficult for me to get decent sleep.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Mark

Clean room, nice staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Lory

Liked: Cleanliness, amenities, property conditions & facilities
Our room was well appointed, comfortable bed with fresh smelling linens. The bathroom was also well appointed.
Stayed 1 night in Feb 2026