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Crowne Plaza Kitchener-Waterloo by IHG

Property class: 4

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

An indoor swimming pool with a checkered floor, ceiling lights, and potted plants. - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
A reception area with two counters, a vending machine, and colorful artwork on the wall. - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
A hotel with a modern facade, large windows, and a prominent sign reading 'CROWNE PLAZA'. - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
A modern restaurant interior with a bar area, dining tables with chairs, and a visible menu board. - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
A hotel room with a bed, a desk, a dresser, a mirror, and a sign reading 'Crowne Plaza Kitchener-Waterloo'. - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
Located close to Kitchener-Waterloo Art Gallery and Centre In The Square, Crowne Plaza Kitchener-Waterloo by IHG provides a bowling alley, an arcade/game room, and dry cleaning/laundry services. Treat yourself to aromatherapy, a body treatment, or hydrotherapy at the onsite spa. The on-site American cuisine restaurant, Aqua Lounge Restaurant, offers breakfast, brunch, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a fireplace in the lobby and a bar.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(82 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

A hotel room with a bed, a sofa, a desk, a chair, and a television.

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.0 out of 10
Wonderful
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a chair.

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a door leading to a hallway.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(153 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, a desk with a chair, a television, and a small seating area.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, a chair, a sofa, and a lamp.

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free wired internet

About the neighborhood

Located in Downtown Kitchener, a neighborhood in Kitchener, Crowne Plaza Kitchener-Waterloo by IHG is near the airport and near a metro station. Conestoga Mall and St. Jacobs Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Bingemans and Chicopee Tube Park. Looking to enjoy an event or a game? See what's going on at Centre In The Square or Kitchener Memorial Auditorium Complex. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as sledding and snowmobiling. Visit our Kitchener travel guide
Map
105 King St E, Kitchener, ON, N2G2K8

What's nearby

  • A tall tower with a clock and a pyramid-like structure.
    Centre In The Square
    8 min walk - 0.5 miles
  • Kitchener Market
    5 min walk - 0.3 miles
  • Kitchener City Hall
    7 min walk - 0.4 miles
  • Kitchener-Waterloo Art Gallery
    8 min walk - 0.5 miles
  • Kitchener Memorial Auditorium Complex
    20 min walk - 1.1 miles

Getting around

  • Kitchener Station
    14 min walk
  • Toronto Pearson Intl. Airport (YYZ)
    67 min drive

Restaurants

  • Crabby Joe's Bar & Grill
    1 min walk
  • Unicorn Cafe
    3 min walk
  • Rose Cafe
    1 min walk
  • La Lola
    1 min walk
  • King Katsu
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered, secured self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Arcade/game room
  • Bowling alley
  • Full-service spa
  • Indoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Crowne Plaza Kitchener-Waterloo by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM.

Is Crowne Plaza Kitchener-Waterloo by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CAD 12.00 per night.

What time is check-in at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Kitchener-Waterloo by IHG?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Crowne Plaza Kitchener-Waterloo by IHG located?

This family-friendly Kitchener hotel is located near the airport, within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 mi (5 km). Kitchener Station is 14 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza Kitchener-Waterloo by IHG Reviews

8.4

Very Good

8.8

Cleanliness

8.2

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 888 out of 1726 reviews
Rating 8 - Good. 449 out of 1726 reviews
Rating 6 - Okay. 221 out of 1726 reviews
Rating 4 - Poor. 74 out of 1726 reviews
Rating 2 - Terrible. 94 out of 1726 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel to stay in downtown Kitchener. Clean room friendly staff and decent breakfast buffet.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice parking options too, great location
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and nice bar and restaurant
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff, rooms clean. Only issue was no hot water at the washroom sink
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to the Ocktober Fest in downtown Kitchner, and the location of the hotel was perfect. Right across from the hotel was the glockenspiel to get us in the Bavarian mood. The lady at the front desk was very helpful and pleasant for our check in and check out. It was a wonderful weekend. Thanks so much!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really good stay here. The room was clean and comfortable, and the staff were friendly and helpful throughout my stay. I also enjoyed the breakfast, which was a nice bonus. The overall atmosphere was relaxing and the property was well maintained. Everything was straightforward and convenient, and I’d definitely consider staying here again.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff was exceptional and gave us a warm welcome. The hotel is centrally located, well priced and well maintained
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff helped answer questions, point me around town, and make me feel welcome.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Staff very helpful. Restaurant serves a great breakfast.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional, room was in great condition.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, bed was comfortable and the staff were excellent. Four stars because hotel decor is very dated.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Way too expensive Room was basic Construction so could not use balcony Location around was lots of eatery or stores
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Comfortable bed
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Friendly and helpful staff , gorgeous buffet breakfast, perfect location for our stay. ❤️
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the parking confusing and the bathroom lacking shelving and space for two in the bathroom. The bed was lovely and the staff were the best
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, good value breakfast
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had all the amenities. We enjoyed the breakfast. Parking can be a challenge so checking in is not always as smooth as it might be. The location is excellent for any events you need to attend in Kitchener.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot breakfast is worth the $12, even includes a made to order omelette. The location was only 7 minute walk to our venue center in the square. Even the parking was 1/2 price than at the event. It may be an older building as some of the reviews mentioned but the value for the location and cleanliness was the best deal in the area. We will be staying again for our next show. We stayed on the 7th floor in the tower, huge quiet rooms as well.. Highly recommend.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
Great location. Very nice staff especially Jonathan from housekeeping and the lady at reception when I checked in on 3rd Sept 2026 Room was big but needed a proper clean. Some of the communal areas look tired, dated and dirty
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. The beds are very comfortable. The staff was excellent.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice staff. Parking on site. Restaurant on property
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, staff super nice and helpful.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very comfortable
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleasantly surprised at how fantastic this hotel was. I booked it last minute and for the room rate I was extremely pleased with the hotel and the staff! The room was very clean, well appointed with traditional hotel amenities. The front desk staff...Kargi (sorry spelling) was especially professional and accommodating. Breakfast was included in my rate and had a wonderful variety. They have parking though I didnt need it. Great location. I will be back.
Stayed 3 nights in Sep 2026