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Sarova Imperial Hotel

3.0 star property
Hotel in Kisumu with a 24-hour front desk and a coffee shop

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Photo gallery for Sarova Imperial Hotel

Reception
Exterior detail
Lobby
1 bedroom, minibar, in-room safe, individually furnished
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Air conditioning
  • Laundry
  • Free WiFi
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Queen Room - View

1 bedroom, minibar, in-room safe, individually furnished

Deluxe Queen Room - View

Highlights

Soundproofed
Individually furnished
Air conditioning
TV
Pillow menu
Renovated in 2022
Separate bedroom
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Queen Room

1 bedroom, minibar, in-room safe, individually furnished

Deluxe Queen Room

Highlights

Soundproofed
Individually furnished
Air conditioning
TV
Pillow menu
Renovated in 2022
Separate bedroom
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite

View from room

Premium Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Air conditioning
Dining table
TV
Pillow menu
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Queen Room - Accessible

View from room

Deluxe Queen Room - Accessible

Highlights

Soundproofed
Individually furnished
Air conditioning
TV
Pillow menu
Renovated in 2022
Separate bedroom
Bathrobes
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

1 bedroom, minibar, in-room safe, individually furnished

Deluxe Twin Room

Highlights

Soundproofed
Individually furnished
Air conditioning
TV
Pillow menu
Renovated in 2022
Separate bedroom
Bathrobes
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Achieng' Oneko Road, Kisumu, 40100

What's nearby

  • Kisumu Clock Tower - 5 min walk - 0.3 miles
  • The West End Shopping Mall - 10 min walk - 0.6 miles
  • Kisumu Impala Sanctuary - 2 min drive - 0.7 miles
  • Dunga Bay - 2 min drive - 1.2 miles
  • Kisimu museum - 2 min drive - 1.2 miles

Getting around

  • Kisumu (KIS) - 13 min drive

Restaurants

  • ‪Pool Bar @ Acacia Premier - ‬7 min walk
  • ‪Java House - ‬6 min walk
  • ‪Laughing Buddha - ‬14 min walk
  • ‪Mahfudh Ashur Restaurant - ‬15 min walk
  • ‪Java United Mall - ‬17 min walk

About this property

Sarova Imperial Hotel

Hotel remodeled in 2022
At Sarova Imperial Hotel, you can look forward to a coffee shop/cafe, dry cleaning/laundry services, and a bar. In addition to a business center and a restaurant, guests can connect to free in-room WiFi.
Other perks include:
  • A roundtrip airport shuttle (surcharge), a banquet hall, and luggage storage
  • Tour/ticket assistance, a 24-hour front desk, and 1 meeting room
  • An elevator, smoke-free premises, and concierge services
Room features
All 95 individually furnished rooms include comforts such as pillow menus and laptop-friendly workspaces, as well as perks like air conditioning and bathrobes.
Extra amenities include:
  • Bathrooms with bidets and tubs or showers
  • TVs with cable channels
  • Wardrobes/closets, electric kettles, and daily housekeeping

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (35 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Renovated entire property - December 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Imperial Hotel Kisumu
Imperial Kisumu
Imperial Hotel
Sarova Imperial Hotel Hotel
Sarova Imperial Hotel Kisumu
Sarova Imperial Hotel Hotel Kisumu

Frequently asked questions

Is Sarova Imperial Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sarova Imperial Hotel?

There is free parking nearby.

What time is check-in at Sarova Imperial Hotel?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Sarova Imperial Hotel?

Check-out is at 10 AM.

Does Sarova Imperial Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 30 per vehicle applies.

Where is Sarova Imperial Hotel located?

Situated in Kisumu, this hotel is within a 15-minute walk of Kisumu Clock Tower, The West End Shopping Mall, and Masai Craft Market. Kisumu Impala Sanctuary and Kisimu museum are also within 1 mi (2 km).

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Sarova Imperial Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 27 out of 42 reviews
Rating 8 - Good. 10 out of 42 reviews
Rating 6 - Okay. 3 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 1 out of 42 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable stay
Stayed 1 night in Nov 2024

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very highly recommend for bleisure. Very conveniently located, has all major amenities required for a City Hotel and service is quite professional and hospitality top notch.
Stayed 1 night in Dec 2024

8/10 Good

Davion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great staff, and all around great vibes.
Stayed 4 nights in Oct 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Professional and welcoming team.
Stayed 2 nights in Jul 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel wiyh exceptional service!
Stayed 2 nights in Mar 2023

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team members are what makes a stay here very enjoyable.
Stayed 1 night in Jan 2024

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good and they were all friendly
Stayed 2 nights in Mar 2023

8/10 Good

Frankline

Generally a good hotel. Only used the room and room service. Staff were excellent. Only thing I would say they should some mood lighting in the room for those that don’t enjoy overly bright lights. Enjoyed my one night stay
Stayed 1 night in May 2024

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff. Clean. Incredible food. Great deck for a sunset view! We will definitely stay here again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem in Kisumu

A fantastic hotel with great staff. Everyone is so friendly and helpful. I highly recommend for anyone to stay there. Nice brekki and everyone pays attention to fine details.
Stayed 1 night in Jul 2023

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to all key amenities - banks, hospitals, shopping malls, airports, bus terminals, and key Government Offices. The Hotel has a very professional and delightful Staff, very clean facilities, and well-appointed rooms. The freshly prepared meals which are delicious and tasteful are the highest rating for the property.
Stayed 1 night in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are professionally trained and offer excellent service and friendly support to guests. The hotel is very clean but the aircom in my room didn't work.
Stayed 1 night in Aug 2024

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It could be nice with a little fridge for putting some drinks
Stayed 3 nights in Jan 2024

6/10 Okay

Italo

Liked: Cleanliness
The staff are nice and many times the service was good. However, in few instances I had to wait a long time for a coffee or meal to be served, and the cleaning person threw away some medications from my side table. The gym is really not good.
Stayed 4 nights in Oct 2024

8/10 Good

Gerd Jorud

Liked: Amenities
Very good
Stayed 2 nights in Aug 2023

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Check out time of 10 am is was too early especially if on holiday. Noon sounds better.
Stayed 1 night in Apr 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. I loved the facilities. Daily room cleaning. Conformable bed and bedding. Food is very good, menu selection is excellent. Only drawback is service can be slow at times. Serving tea or coffee was very slow. Ordered food took very long everytime. Otherwise, location is perfect, devoid of noise and accessible to many local attaractions.
Stayed 5 nights in Jan 2023

10/10 Excellent

Kisemei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Mar 2024

8/10 Good

Anne-Marie

Liked: Cleanliness, amenities, property conditions & facilities
The restaurant staff could do with some additional training on service. Food was brought separately so some had to start & finish before others started. Additionally, the food was just placed on the table for us to figure out whose food was whose. Waitress had to call others to help her use the card machine. They kept passing us to close windows & turned off lights without the courtesy to be excused etc. We had to wait over an hour for our room to be ready. Concierge staff was very kind & helpful.
Stayed 1 night in May 2024

10/10 Excellent

John

Stayed 1 night in Feb 2025

10/10 Excellent

Madelleine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Solomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Not what I expected

Stayed 3 nights in Jul 2024

4/10 Poor

Julie

Stayed 1 night in May 2024

10/10 Excellent

Preet

Stayed 1 night in Feb 2024