Does The Burton Hotel and Cloud Nine have a pool?

Yes, this property has an indoor pool.

Is The Burton Hotel and Cloud Nine pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Burton Hotel and Cloud Nine?

Self parking is free at this property.

What time is check-in at The Burton Hotel and Cloud Nine?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at The Burton Hotel and Cloud Nine?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is The Burton Hotel and Cloud Nine located?

Situated in Kington, this spa hotel is 0.7 mi (1.1 km) from Hergest Croft Gardens and within 3 mi (5 km) of Small Breeds Farm Park and Owl Centre and Hergest Ridge. Saint Stephen's Church and Westonbury Mill Water Gardens are also within 6 mi (10 km).

10/10 Excellent

Sonia

Oct 26, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great team and lovely stay - The girls at reception were so helpful and sweet, exactly what we needed, thank you

Stayed 1 night in Oct 2025

10/10 Excellent

Ashley

Oct 5, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel staff were very helpful and the room was very clean and the choice of evening meals was really good

Stayed 2 nights in Oct 2025

10/10 Excellent

S

Jul 30, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Three day trip

We stayed in the modern annex next to the hotel, the facilities were excellent and it was lovely to be able to use the swimming pool in the spa.

Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

May 19, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

my stay at the Burton Hotel

Fab hotel very clean our room was really nice and quite. Highly recommend the pool and sauna. Friendly staff who went above and beyond to help.

Stayed 1 night in May 2025

8/10 Good

Stephen

Sep 5, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stay here regular Lovely staff and food

Stayed 1 night in Sep 2024

10/10 Excellent

Linda

Mar 10, 2025

Liked: Staff & service, property conditions & facilities

The staff went out of their way to be helpful - very impressive.

Stayed 1 night in Feb 2025

10/10 Excellent

MATTHEW

Feb 18, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best place to stay

great place with great staff very friendly great facilities

Stayed 2 nights in Feb 2023

8/10 Good

Dominic

Jul 22, 2025

Liked: Cleanliness, staff & service, room comfort

Everything is good, staff were great.

The hotel highlights are the staff. All young but all so incredibly professional and helpful. The room we had was in a newer block and the room was good. It had a Separate patio area. Bed was comfortable. The shower floor did become very slippy when wet and a lot of water does escape from the shower onto the bathroom floor. We tried the restaurant and the food was good and reasonably priced. Breakfast is also included and again was good. We also used the leisure facilities and had a good swim in the pool. The bar was large and very reasonably priced. The town of Kington is a bit tired. Quite a lot of empty units but if your looking for a reasonably priced room and the location works for you I would say give this hotel and the incredible staff a go.

Stayed 1 night in Jul 2025

10/10 Excellent

David

Apr 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great swimming pool

Stayed 2 nights in Apr 2024

10/10 Excellent

Wendy

Oct 15, 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very friendly and welcoming hotel. Lively staff who really cared about their guests. I would stay again.

Stayed 1 night in Oct 2022

10/10 Excellent

Andrew

Jul 30, 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Hotel & Lovely Staff

What a lovely hotel this is and all the staff are just so helpful and friendly

Stayed 3 nights in Jul 2022

8/10 Good

Ibrahim

Jun 7, 2024

Liked: Cleanliness, amenities, property conditions & facilities

Friendly and service good

Stayed 1 night in Jun 2024

10/10 Excellent

Dr Richard Baynham

Mar 29, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent new build area, great walk-in shower

10/10 Excellent

Amanda

Feb 13, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!

Very friendly, helpful and warm welcome. Lovely comfortable room. The food at breakfast and in the restaurant in the evening was very tasty. Superb pool, jacuzzi, steam room and sauna which we made good use of! We had a lovely relaxing weekend. I would definitely recommend a stay here!

Stayed 2 nights in Feb 2023

10/10 Excellent

Mary

Sep 16, 2023

Liked: Cleanliness, staff & service, amenities

The property is old, but pretty well kept. The bar and dining were very good, and the attention of the staff was excellent. I do wish the wifi would have been stronger, as I couldn't use it from my room, and had to go downstairs to use it.

Stayed 2 nights in Sep 2023

10/10 Excellent

Ruth

Apr 25, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great getaway for all ages.

A lovely weekend away. The hotel was easy to find with plenty of parking. All members of staff were welcoming, informative and friendly. The room and on suite were perfect; a good size, clean and the beds were comfy. The food (breakfast and dinner) was delicious with a good selection of dishes, the small plates being perfect for children. My nieces' (who is 8) favorite part was the swimming pool which was a great size, nice changing rooms and towels provided. The perfect place to stay and enjoy Herefordshire and Brecon area.

Stayed 2 nights in Apr 2023

10/10 Excellent

Sharon

Feb 26, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

I stayed in Room 14 which is a single room, it was spotlessly clean and the bed was really comfy. The staff at the hotel were fabulous and made the stay very enjoyable. The pool is nice and I can recommend using the spa and having a massage with Gemma. My shoulder had been stiff and locked up for some time and Gemma sorted it out for and I have my flexibility back. The food in the restaurant was delicious.

Stayed 3 nights in Feb 2023

8/10 Good

james

Jul 14, 2024

Liked: Cleanliness

Could be more inviting if brightens up.

Pros. Clean, food good, staff pleasant. Cons. Old building with uneven floors. Reception, bar and dining area’s reasonable, bedrooms on the small size. The hotel basically needs brightening up, e.g new carpets throughout. Bedrooms, please get rid of the dated pine furniture. Could be more inviting, although as stated was clean and enjoyed the food.

Stayed 1 night in Jul 2024

8/10 Good

Elizabeth

Aug 29, 2024

Liked: Cleanliness, staff & service, room comfort

Comfortable but dated room, lovely spa

Met up with a friend and stayed in a twin room which, while being dated, was comfortable. Bedding and curtains obviously newly replaced. Shower was hot. Complimentary toiletries were a bit sad - make sure you bring your own. The lift was out of order and the stairs were narrow and steep to the second floor. The pool was nice and we spent time there relaxing. We ate in the bar. Food was tasty and hot. Staff were all very pleasant and service was good. We got a good deal but I wouldn’t pay more.

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveler

Mar 12, 2024

Liked: Cleanliness

Poor quality room

The spa was very nice and modern but our room was nothing like the pictures on their brochure. It was more like your grannies spare bedroom. Not the luxury we expected.

Stayed 1 night in Feb 2024

10/10 Excellent

Sophie

Sep 7, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a short (one night) stay but thought the hotel was great. We had free parking right outside our room which came with standard amenities and was spacious. Every member of staff was so friendly and helpful, just so accommodating. We were ready to book in for a family swim session but were so pleased it was free as we were guests, the pool area is lovely and has a lovely hot tub/ sauna. They provided all towels for the spa too so no need to bring your own from your room. We booked in the restaurant and had no issue booking in with a high chair for our 1yr old, we ordered a light bite for her and the chef was happy to make it smaller for her - they offered this without us requesting. Breakfast was great, help yourself to fruits/drinks/toast and then order a large plated breakfast from the menu - lots of choice and all really tasty. The only thing was that our room was absolutely boiling and we could only open a patio door to let some air in, which was fine until we wanted to sleep as it was a fairly climbable wall by the outside road and didn’t feel it was wise to leave it open all night while we slept. Perhaps there was a way to keep it ajar without it being opened from the outside and we didn’t realise. Overall though, the staff were just super friendly and provided the best customer service, it really makes such a difference when staff are genuinely helpful.

Stayed 1 night in Sep 2024

8/10 Good

Imad

Oct 28, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff very friendly

Stayed 2 nights in Oct 2025

10/10 Excellent

Stephen

Sep 8, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great place. Great staff.

Stayed 3 nights in Jul 2025

8/10 Good

Brett

Jul 17, 2025

Liked: Cleanliness, staff & service, room comfort

Poor check in check out but nice stay

We arrived for check in and it was a disappointment . We waited for 5 mins at the front desk when a local customer said no one’s been at the desk for ages you may want to ask the bar staff . So I went to the bar and the bar staff looked at me like I had 3 heads and said I don’t deal with that . So I asked who does and where are they . Again he just looked like I had 3 heads . So eventually after 20 minutes I googled the number for the hotel and phoned when the person who was on the front desk came out of the cellar . She couldn’t find our booking and had to check for it . She then showed us to our room which was very nice ( although the bath plug wouldn’t pull out to drain the water ) the food was very nice in the restaurant that night and at breakfast the next morning . The leisure facilities was also very nice with a pool and jacuzzi to relax in . It was very warm in the room but as it was one of the hottest days of the year that was the same everywhere . Upon check out we had another slight issue , a different front desk staff wanted to charge us for the room which we had pre paid . This was quickly resolved showing them the email receipt but again just let the whole check in check out part of it down massively.

Stayed 1 night in Jul 2025

10/10 Excellent

Brendan

May 18, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden gem

Very friendly,helpful staff who went out of their way to make us welcome and comfortable. Lovely clean room, modern facilities. Pool was lovely. Pleasant town with history, plenty of walks in the area. Would thoroughly recommend this hotel.

Stayed 1 night in May 2025

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