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Buccament BAY ALL Inclusive

Propiedad de 2.0 estrellas

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Galería de fotos de Buccament BAY ALL Inclusive

Alberca al aire libre y camastros
Playa en los alrededores, masajes en la playa, bar en la playa y kayaks
Se sirven desayunos, comidas y cenas
Se sirven desayunos, comidas y cenas
Vista frontal de la propiedad por la tarde o noche

Opiniones

7.6 de 10,
Buena

Servicios principales

  • Alberca
  • Todo incluido
  • Restaurante
  • Gimnasio
  • Servicios ejecutivos
  • Bar

Opciones de habitación

Filtros disponibles para las habitaciones
Mostrando 9 de 9 habitaciones

Abrir todas las fotos de Villa, 1 habitación, vista al jardín

Terraza o patio

Villa, 1 habitación, vista al jardín

  • Vista al jardín
  • 79 metros cuadrados
  • 1 habitación
  • 2 personas
  • 1 cama King

Abrir todas las fotos de Villa Deluxe, 1 habitación, vista al jardín

Terraza o patio

Villa Deluxe, 1 habitación, vista al jardín

  • Vista al jardín
  • 77 metros cuadrados
  • 1 habitación
  • 3 personas
  • 1 cama King

Abrir todas las fotos de Villa Deluxe, 1 habitación, frente al mar

Vista desde la habitación

Villa Deluxe, 1 habitación, frente al mar

  • Vista al mar
  • 77 metros cuadrados
  • 1 habitación
  • 3 personas
  • 1 cama King

Abrir todas las fotos de Villa, 2 habitaciones, vista al jardín

Alberca al aire libre y camastros

Villa, 2 habitaciones, vista al jardín

  • Vista al jardín
  • 125 metros cuadrados
  • 2 habitaciones
  • 5 personas
  • 1 cama King y 2 camas individuales

Abrir todas las fotos de Villa Deluxe, 2 habitaciones, vista al jardín

Villa Deluxe, 2 habitaciones, vista al jardín | Terraza o patio

Villa Deluxe, 2 habitaciones, vista al jardín

  • Vista al jardín
  • 125 metros cuadrados
  • 2 habitaciones
  • 6 personas
  • 1 cama King y 2 camas individuales

Abrir todas las fotos de Villa Deluxe, 2 habitaciones, frente al mar

Ropa de cama de alta calidad

Villa Deluxe, 2 habitaciones, frente al mar

  • Vista al mar
  • 125 metros cuadrados
  • 2 habitaciones
  • 5 personas
  • 1 cama King y 2 camas individuales

Abrir todas las fotos de Villa Grand, 4 habitaciones, frente al mar

Vista desde la habitación

Villa Grand, 4 habitaciones, frente al mar

  • Vista al mar
  • 227 metros cuadrados
  • 4 habitaciones
  • 10 personas
  • 6 camas individuales

Abrir todas las fotos de Suite junior (Elaenia)

Suite junior (Elaenia) | Ropa de cama de alta calidad

Suite junior (Elaenia)

  • Vista al jardín
  • 64 metros cuadrados
  • 2 personas
  • 1 cama matrimonial

Abrir todas las fotos de Suite, 2 habitaciones (Elaenia)

Suite, 2 habitaciones (Elaenia) | Ropa de cama de alta calidad

Suite, 2 habitaciones (Elaenia)

  • Vista al jardín
  • 124 metros cuadrados
  • 2 habitaciones
  • 4 personas
  • 1 cama King

Información de la zona

Buccament BAY ALL Inclusive se encuentra cerca de la playa de Kingstown. La belleza natural del área puede apreciarse en Buccament Forest Nature Trail y Bahía India, y los puntos de interés incluyen Jardines Botánicos y Montreal Gardens. Visita nuestra guía de Kingstown
Ver más resorts en Kingstown
Sección del mapa
Buccament Bay, PO Box LY39 Layou, Kingstown

Qué hay cerca

  • Jardines Botánicos
    A 8 min en auto - 6.6 km
  • Catedral Anglicana de San Jorge
    A 9 min en auto - 7.8 km
  • Mercado de Kingstown
    A 10 min en auto - 8.2 km
  • Fuerte Charlotte
    A 13 min en auto - 9.2 km
  • Kingstown Methodist Church
    A 14 min en auto - 11.7 km

Medios de transporte

  • Argyle (SVD - Aeropuerto Internacional Argyle) - 48 min en auto

Restaurantes

  • Parisol
    A 9 min en auto
  • Butch’s Island Chop House
    A 8 min en auto
  • Veejays
    A 9 min en auto
  • Gatsu Gatsu
    A 8 min en auto
  • Sora
    A 9 min en auto

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Servicios de la propiedad

Alimentos y bebidas

  • 1 bar en la playa
  • 1 restaurante
  • Snack bar o deli

Restaurantes en la propiedad

  • Arlecchino (Dress Code)
  • HQ Coffee Shop
  • Jack's (Dress Code)
  • Safran
  • The Bay Beach Club

Actividades

  • Alberca al aire libre
  • Clases de pilates
  • Clases de tenis
  • Clases de yoga
  • Gimnasio
  • Paseos en kayak
  • Sesiones fitness con instructor
  • Volibol

Para familias

  • Actividades gratuitas para niños supervisadas por un adulto
  • Alberca al aire libre
  • Snack bar o deli

Servicios generales

  • Caja de seguridad en la recepción
  • Tienda de regalos o puesto de periódicos

Servicios para huéspedes

  • Asistencia para tours y compra de boletos

Servicios ejecutivos

  • Centro de conferencias

Exteriores

  • Camastros en la alberca

Spa

  • Masajes con piedras calientes
  • Masajes de tejido profundo
  • Masajes deportivos
  • Salas de tratamientos de spa

Más

  • 1 piso
  • Año de construcción: 2010

Amenidades en la habitación

Habitación

  • Ropa de cama de alta calidad

Baño

  • Se ofrecen toallas

Entretenimiento

  • TV de alta definición

Más

  • Teléfono

Políticas

Check-in

Hora de inicio del check-in: 15:00

Instrucciones especiales de check-in

La información proporcionada por la propiedad podría estar traducida con herramientas de traducción automática.

Niños y camas adicionales

Los niños son bienvenidos.

Información importante

Cargos

Deberás pagar los siguientes cargos en la propiedad, que podrían incluir los impuestos aplicables:

  • Depósito: USD 500.00 por estancia.
  • Impuesto municipal: USD 2.96 por habitación y por noche.

Incluimos todos los cargos de los cuales nos informó la propiedad.

Información importante

Podría aplicarse un cargo por persona extra, que varía según la política de la propiedad
Es posible que debas presentar una identificación oficial con fotografía y una tarjeta de crédito o hacer un depósito en efectivo en el check-in para cubrir cualquier gasto imprevisto
Las solicitudes especiales no se pueden garantizar. Están sujetas a disponibilidad al momento del check-in y pueden tener un costo extra

Avisos importantes

Es necesario reservar con anticipación los servicios de masaje. Las reservaciones se realizan poniéndose en contacto con la propiedad antes de la llegada, utilizando la información de contacto que aparece en la confirmación de la reservación.

Preguntas frecuentes

¿Hay alberca en Buccament BAY ALL Inclusive?

Sí, la propiedad cuenta con alberca al aire libre.

¿A qué hora es el check-in en Buccament BAY ALL Inclusive?

Hora de inicio de check-in: 15:00.

¿Buccament BAY ALL Inclusive cuenta con servicios todo incluido?

Sí, la propiedad es todo incluido. Todos los alimentos y bebidas están incluidos, y también actividades como snorkel, kayaks y fútbol, entre otras.

¿Dónde se encuentra Buccament BAY ALL Inclusive?

Esta propiedad todo incluido, cerca de la playa, queda a menos de 10 km (6 mi) de Jardines Botánicos, Catedral Anglicana de San Jorge y Mercado de Kingstown. Fuerte Charlotte y Kingstown Methodist Church también se encuentran a 15 km (9 mi).

¿Puedo cancelar mi reservación de manera gratuita y recibir un reembolso total?

Sí, esta propiedad ofrece cancelación gratuita en tarifas de habitación seleccionadas, ¡porque la flexibilidad es importante! Consulta la política de cancelación de la propiedad en nuestro sitio para obtener más información sobre cualquier excepción o requisito.

Opiniones

Opiniones de Buccament BAY ALL Inclusive

7.6

Bueno

8.6

Limpieza

5.8

Ubicación

7.6

Servicio y personal

8.0

Condiciones de la propiedad
Puntuación de 10, es decir, Excelente. Basada en 36 de 126 opiniones
Puntuación de 8, es decir, Bueno. Basada en 48 de 126 opiniones
Puntuación de 6, es decir, Aceptable. Basada en 26 de 126 opiniones
Puntuación de 4, es decir, Malo. Basada en 9 de 126 opiniones
Puntuación de 2, es decir, Terrible. Basada en 7 de 126 opiniones

Opiniones

Opinión verificada

8/10 Buena

Jonathan Peter

Le gustó: Comodidad de las habitaciones

Unfinished

Room was a long way from everything requiring 10 mins walk for most services. Half the resort has not been finished and is separated by a wooden fence. Indian restaurant not recommendable. Jack's is good. Overpriced
Opinión verificada

6/10 Aceptable

Gabriel

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

Personal

Personal poco amable sin preparación para estar a la altura del hotel
Opinión verificada

8/10 Buena

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Very mordern rooms. great stay.

Food was out of this world, it was buffet for all meals. Some of the restaurants like Jacks and the Italian restaurant was closed. but the bay restaurant made up for it.
Opinión verificada

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal

Beautiful hotel but very poor service!

Unfortunately, during our time at Buccament the majority of staff was on strike. However, the few that were there did an amazing job doing everything. The food was a big disappointment and 2 of their resteraunts a were not open, the steakhouse and the cafe. Therefore, every meal was eaten at the beach club. For a five-star, all inclusive resort, this was truly a disappointment and I will not return nor recommend this resort to anyone until all of the management issues have been resolved.
Opinión verificada

4/10 Mala

Wendy

Le gustó: Servicio y personal y comodidad de las habitaciones
Very disappointing. Advertised as a 5 star. I'm sure it was when it was built. There are so many problems that need to be addressed. We were never sure where we were going to be eating dinner. Had to check each afternoon because only one or two of the restaurants were open. Breakfast and lunch were the same buffet with limited lukewarm choices every day. The bar closed 2 evenings when we were there at 6:00 p.m. leaving nothing for guests to do. No entertainment. Very dark, needs more lighting at night. No activities at the hotel. Beach towels never available, ended up keeping ours for the time we were there just to make sure we had one. One of the pools was closed for 5 days because it was green. On an upbeat note, the staff, when they were there, because they were striking, were very friendly, and went out of their way to help. Unfortunately for the wonderful people of St. Vincent, I can't imagine the resort functioning and receiving guests for much longer unless something is done.
Opinión verificada

6/10 Aceptable

Miranda

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal

Well-kept facility

We booked this place for our anniversary based on the positive reviews we got from friends and family who stayed here before. We heard about the great steaks at Jack's steakhouse which increased our anticipation and the dessert and ice cream palour. When we got there and attempted to make a reservation for the steakhouse we were told due to a flood the country suffered back in 2013 the restaurant was closed to facilitate repairs. After hearing the disappointing news we attempted to reserve at the Italian restaurant but was told that was also closed at the moment but should be opening soon. Fast forward, we had to eat dinner at the main restaurant which was okay. The second night we got the option to dine at safran restaurant where had a pleasant experience. Amid the dessert and ice cream palour remains closed and the staff seemed very surprised when we enquired. The staff seemed demotivated execute their duties with little or no enthusiasm. The guy that does the BBQ works hard and should be given a break in between. Orenzo at the front desk was also very welcoming and went the extra mile to make us comfortable. The facility was well-kept, housekeeping came daily, items in the mini refrigerator was replenished often. We enjoyed the plunge pool, the beach and the villa itself. I am not sure if I would revisit this place again or maybe until the what seems to be financial issues have been sorted out.
Opinión verificada

4/10 Mala

Steve

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad

Beautiful Resort but Major Problems

The resort is absolutely beautiful but having financial difficulties. The restaurants were often not open leaving the buffet to handle all the guests. The explanation from the manager was that the Staff did not show up to work. Upon further questioning, the staff said they hadn't been paid since September. The ones that were sticking around were hoping for a take over so they still had job. The pool was going green and the general maintenance was falling apart. It's too bad because as I mentioned the resort was beautiful.
Opinión verificada

8/10 Buena

J

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad

Beautiful Resort with Mountain and Beach views

This is a beautiful resort with spectacular views of the lush St. Vincent foliage. Some of the best food we've ever eaten in the Caribbean. The beachfront villa we had was very spacious, clean and well laid out. Our villa was the only private 2 bedroom beachfront, with a private plunge pool. It was on the main path of the wait staff, so there was no running dry while being in your private pool on the beach. All in all the resort was just fantastic and a real hidden Caribbean gem! Now the bad.... After arriving we find out that Harlequin is going into receivership. We did notice and had some minor issues during our stay. We did have to make adjustments on a few occasions. However, the issues we had were not staff related and it was out of there control. Buccament Bay Resort has some of the best staff we have ever come across during our many years of travel. At the end of the day with all the hiccups, we had a fantastic trip and loved the resort.
Opinión verificada

6/10 Aceptable

Jamila

Le gustó: Servicio y personal y comodidad de las habitaciones
No le gustó: Condiciones de la propiedad

My 2nd Experience did not match my 1st Experience

This was my second time visiting Buccament Bay. I went there in January 2016, and I enjoyed it soooo much, that I recommended it to a number of my friends and also decided to visit it another time myself . I must say I was disappointed. The quality of the product being offered declined significantly from January to November 2016. There was a decrease in the variety of drinks and the quantity and variety of food. My expectations based on my previous experience was not met. Despite the disappointment, I still enjoyed myself, but compared to the first time the change was noticeable.
Opinión verificada

8/10 Buena

Kim

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Loved the place, loved the people, loved the food

The hotel is about 30-45 minutes from the airport. The drive is scenic but the entrance to the hotel is a bit scary. It's a busy place for locals including fishermen. It almost feels like a back entrance but it's not. The reception was lovely and we were upgraded to a Deluxe Garden View Villa (from Elaenia Suite) for free. We were 'driven' to the villa on a small golf cart. The room was super luxurious and very clean. We enjoyed a private plunge pool. The bathroom was spa-like. The shower area contained a rain shower with jets and loose pebble floor topped with a wooden crate for draining. The room also contained a Lavazza espresso machine (and lavazza coffee pods) of which we made full use. You're provided with milk, shandy, pepsi, sprite and bottled water in the fridge - replenished frequently. The resort is beautiful during the day. The place could do with better lighting at nights. The service was great throughout. The food was great and when the coffee house was open, their offerings were superb. The one downside we found was that restaurants closed sporadically, even with reservations. HQ (the coffee house and one place to get snacks outside of meal times) was closed for a full day without prior notice / alternative arrangements. The kitchen at The Bay (the only other place apart from HQ to get a snack) was also closed without notice on that same day. Guests were left without meal/snack options for a window between lunch and dinner that day.
Opinión verificada

8/10 Buena

Kimi

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones

Great hotel

I stayed for a weekend. The staff were pleasant and room excellent. We were upgraded to a deluxe cabana. the food was great and it was an overall good experience!
Opinión verificada

8/10 Buena

Jillian

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Relaxing weekend getaway!

The resort was beautiful and relaxing. The villa was ultra comfortable with king size bed snd your own plunge pool outside the patio doors. Bathroom was impressive with super rain showers. WiFi and AC up to par. Will definitely visit again.
Opinión verificada

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal

Nice hotel but had a lot of issues

Hotel is lovey, rooms are clean and modern but hotel didn't live up to the all inclusive standards as a lot of items were out of stock and not available. Staff weren't accommodating. The wait for a cart to get around is very long and hotel seem to be running on a day to day basis as items were being stocked at the bar only when and while there as beers were most time hot. However I will visit again maybe when their issues are sorted out as there is a lot of potential at the hotel
Opinión verificada

8/10 Buena

Jo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Beautiful location, mountains and beachfront

Good food,great setting , Lovely dinners and attentive staff.Enjoyed fine dining and ambience.
Opinión verificada

6/10 Aceptable

Pratesh

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal
My overall stay at Buccament Bay was disappointing because of some of its staff.The overall friendliness of its staff was lacking, not what you would expect at a Caribbean Resort. The physical appearance of the hotel is great but the service from its staff needs great improvement. The servers at the Bay Restaurant (main restaurant and bar at the hotel) was terrible, at times I felt as thought they were paying me to be at the hotel and not the other way around. I really don't like to go down this road but I think it must be said, there was a very noticeable difference in service being given to foreign guests versus what was given to locals (myself and friends being from the Caribbean), e.g. one night we ordered and couple glasses of wine and was given it in scotch glasses, of which we made no issue probably they were out of wine glasses at the time but 30 seconds later a foreign came and sat next to us and order the same wine and got it in long stemmed wine glasses, this was extremely disappointing. Mention must be made of Shenelle at Jack's Steak House she was our server one night for dinner and she was excellent, all of their staff should aim to be more like Shenelle. The hotel has potential to be a great low cost All Inclusive Resort but more attention definitely needs to be paid to their staff.
Opinión verificada

6/10 Aceptable

Omar

Le gustó: Limpieza
No le gustó: Servicio y personal

Worst birthday vacation due to Hotel Negligence

A party of 6 of us went to this resort to celebrate my mom's 60th bday. From check in to the actual hotel stay, everything was fine. Until on my mom's birthday night, before we went to dinner, she came to meet us at our villa, when she tripped over a BLACK hose that was LAYING ACROSS the Walkway for no reason as it was not being used in the DARK WALKWAY. She got a busted lip inside and out, a busted nose and a swollen leg. We immediately reported it to front desk and requested a medic. Long story short, she received medical attention the following day 16 hours after, where she had to go outside of the premises taking away further from out vacation, and the resort saw it fit to send security to receive statements about the incident from her before actually being attended to medically. The resort showed negligence firstly as there is no lighting on the walkway to the villa, there was a black hose laying across the walkway in the dark and it was no being used. This is definitely a safety violation as I'm sure hotels must be governed by some sort of health and safety rules. The resort showed no remorse as the hose was still there the following day til we removed it ourselves, then a few hours later, it was there again. They showed no concern as we finally got to the doctor 16 hours after and this was only because we kept requesting it! The hotel is great but the negligence, the lack of concern and lack of decorum that the administrating staff appalling!
Opinión verificada

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal

Excellent Hotel ,not the most accomdating but good

Buccament Bay is an excellent hotel , breakfast , lunch and dinner are top of the line , very wide selection and many vegetarian options for any vegans The facilities are nice, rooms are very clean, the small bay towards the breakfast side needs to be cleaned , because there are a lot of rubbish thrown on that side of the hotel , the main beach is very clean and nice We booked to go from Thursday to Thursday 2nd October 2016 ,the airline canceled there flight on Thursday and we were given a flight the Friday night at 9:30pm , all tjis information was given to thw hotel,the flight was also delayed and we arrived St.vincent around 12pm , so we checked into the hotel around 1am, we missed two full days at the hotel, This part is definetly not the fault of the hotel but we asked the hotel since we missed two days and Liat airline's was willing to give us an extra day till the monday , would they be able to at least give us the extra day , or give us all a discount on the rooms or even put us in a room that accomdates 4-8 people, so we werent expecting anything from the hotel , but due to the circumstances i tjink they should have considered because it was a group of 8 people, and a extra day was not going to cost them anything extra because we missed two full days, because we were willing to pay but they still wanted to charge us all full price....but overall the experience was good , the staff are not very friendly but are willing to help.....but the island is very nice
Opinión verificada

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
No le gustó: Servicio y personal

Needs work!

Stayed here for a few days while visiting family. Pros-beautiful clean spacious room, great food ala cart restaurant service is slow but best I've had at any resort chain, quite resort great for an older crowd. Cons-staff could be more friendly, lots of flies/mosquitos around due to still water throughout resort, liquor is not served until late morning, everything closes on the resort around 10pm so if you get hungry you're out of luck, they frequently ran out of towels at the pools, rarely any sport activities played at the pool, there wasn't any nightly entertainment the nights I stayed.
Opinión verificada

8/10 Buena

Jude

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Top Chill Location, Good Food and Wonderful Staff

This resort is surely a gem in St. Vincent. I must commend the Reservations Manager on her wonderful service extended to me and my family. With people like her on board, this resort that has so much more potential will blossom into possibly the best vacation spot in the Caribbean. And if the entire resort team has this as their objective when going to work, greatness has already began. For me personally, the staff contributed to making my stay enjoyable. I always approached them with kindness and humility and in return, they related back to me in this same manner. I got a nice warm welcome which was key in starting my vacation and I felt as if the staff was more interested in my happiness and wellbeing which is what we call wonderful customer service. Thank you Team Buccament :)
Opinión verificada

6/10 Aceptable

Newlywed

Le gustó: Limpieza y comodidad de las habitaciones
No le gustó: Servicio y personal

Honeymoon

The resort is good overall. That there were some glitches and negatIves we had to put up with. Some of the wait staff needs proper training on how to interact with Guests. Some of the Waitresses don't smile, and even act like you should be happy that they paid you any attention. Too many of theit staff can be seen hanging out doing nothing or sitting down people watching. It takes a long time to get served st dinner time. They had power outage twice! The snorkeling and good food made up for a lot.
Opinión verificada

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Family Vacation

We had a lovely time. The staff were very friendly and accommodating. They gave us some good advice on how to get to Bequia. A must do trip! Snorkels and life jacks are free to borrow. Lots of options for food. HQ is definitely an excellent snaking/coffee stop! The resort is very pretty and well maintained. Be sure to walk with mosquito repellant and wear light clothing as most places aren't air conditioned (the bedroom is thankfully).
Opinión verificada

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Awesome staff,excellent service beautiful setting

Staff super friendly and very very hard working.They ensure my vacation was a 5 star experience.Best vacation ever.
Opinión verificada

8/10 Buena

Satisfied custo

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones

Great resort on the beach.

This resort is absolutely beautiful..the lay out of the villa's with the private pools. Every meal I ate there was so tasty and wonderful..Jacks steak house is really an excellent dining restaurant. The staff members at the reception go out of their way to assist with making the guests as comfortable as possible. Thank you to Florence for her wonderful hospitality. I enjoyed the evening entertainment and ambiance of this resort. It is totally worth every cent..I would totally recommend this place to anyone...its accommodative for couples and families..I had a wonderful experience and would definitely visit there again...
Opinión verificada

6/10 Aceptable

stacey

Le gustó: Limpieza

Hotel with lots of potential

We stayed at this resort August 9-14th. The resort has lots of potential, but until it's issues are resolved, I cannot give it more that a three star review. The grounds are beautiful, and we were upgraded to a one bedroom villa with our own plunge pool, which was very nice. The villa was beautiful and clean, however, in reality only the bedroom was usable because there is no air conditioning in the living room area, and it was HOT. Even with air conditioning, the bedroom never cooled to my liking. The bathroom is amazing and well appointed, with a rainfall shower. There is a small mini-bar with just a few waters and sodas. We frequently had to repeatedly ask for the mini-bar to be restocked with water, and it took up to a day to get more water. The food at the restaurants was excellent, BUT the restaurants frequently RAN OUT OF FOOD. One night we had to order three different things because the first two on the menu they didn't have. This goes for drinks as well...running out of beer at an all inclusive resort??? Unacceptable. Also ran out of several types of liquor and ran out of ice cream and snacks at HQ (the snack/dessert/coffeee house). It seems that management is lacking with lots of rumors swirling and noone really knowing who is running the resort at the moment. Staff said they haven't been paid in months. Some staff were exceptional, but many seemed unhappy (which I would be as well if I wasn't being paid).
Opinión verificada

6/10 Aceptable

Cliente verificado

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
More personalised attention should be paid to guest.