Pros: The recent renovations are beautiful—the room was very clean, modern, and stylish. The pool area was lovely, and the direct beach access was definitely one of the highlights of our stay.
Cons: Unfortunately, there were several issues that affected our experience. We weren’t informed until after check-in that the BBQs were out of service, which was frustrating since we had already purchased food to cook.
We also discovered that the kitchen sink leaked badly onto the floor whenever it was used. The front desk explained that there were no maintenance staff on site, so a manager came to our room. His solution was to place a towel around the leak and later bring us a bucket to catch the water. While we appreciated the quick response, the issue was never actually repaired, and no other accommodation or compensation was offered.
The unit was also missing some basic amenities. There was no clothesline on the balcony for drying beach towels or swimsuits, and there were no clothes hangers in the room.
Housekeeping was another disappointment. After the first 24 hours, our room had not been serviced, and we had to call the front desk to request more toilet paper, soap, fresh towels, and for the floor to be swept. It appeared that daily housekeeping and restocking were not provided or communicated to guests.
Overall, this hotel has a lot of potential. The updated rooms, pool, and beach access are excellent, but better communication, maintenance, and housekeeping would make a si