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Urban by CityBlue, Kigali, Rwanda

4.0 star property
Travelers enjoy upscale comfort at this Kigali retreat where the rooftop terrace offers stunning views and The Bistro serves global flavors

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Photo gallery for Urban by CityBlue, Kigali, Rwanda

Rooftop terrace - Urban by CityBlue, Kigali, Rwanda (Kigali)
Minibar, in-room safe, desk, blackout drapes - Urban by CityBlue, Kigali, Rwanda (Kigali)
Cocktail bar - Urban by CityBlue, Kigali, Rwanda (Kigali)
Shower, rainfall showerhead, free toiletries, hair dryer - Urban by CityBlue, Kigali, Rwanda (Kigali)
Exterior - Urban by CityBlue, Kigali, Rwanda (Kigali)
Urban by CityBlue in Rwanda's capital provides a contemporary sanctuary with complimentary in-room WiFi. Guests can mingle during the daily manager's reception, relax on the rooftop terrace, or explore international cuisine at The Bistro restaurant.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • Garden view
  • 36 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Signature Suite

Minibar, in-room safe, desk, blackout drapes

Signature Suite

  • Garden view
  • 61 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Room

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 36 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room

Minibar, in-room safe, desk, blackout drapes

Twin Room

  • Sleeps 2
  • Free WiFi

View all photos for Twin Room - 2 Beds

Minibar, in-room safe, desk, blackout drapes

Twin Room - 2 Beds

  • Sleeps 2
  • Free WiFi

About the neighborhood

Kigali is home to Urban by CityBlue, Kigali, Rwanda. Talking Through Art and Ivuka Arts Kigali are cultural highlights, and some of the area's activities can be experienced at Kigali Golf Club and Fazenda Sengha Recreation Center. Looking to enjoy an event or a game while in town? See what's happening at Nyamirambo Stadium or Stade Amahoro. Visit our Kigali travel guide
Map
KN 51 St, Kigali, 5230

What's nearby

  • Kigali Convention Centre
    Kigali Convention Centre
    5 min drive - 2.1 miles
  • Union Trade Center
    12 min walk - 0.7 miles
  • Ntarama Church
    19 min walk - 1.0 mile
  • Kandt House Museum of Natural History
    3 min drive - 1.4 miles
  • Mambas Club
    3 min drive - 1.2 miles

Getting around

  • Kigali (KGL-Kigali Intl.)
    19 min drive

Restaurants

  • Hotel des Milles Collines
    11 min walk
  • Question Coffee
    11 min walk
  • Bourbon Coffee
    15 min walk
  • Soy Asian Table
    5 min drive
  • Preet Fast Food
    17 min walk

About this property

Urban by CityBlue, Kigali, Rwanda

Upscale hotel
Take advantage of a free daily manager's reception, a rooftop terrace, and a coffee shop/cafe at Urban by CityBlue, Kigali, Rwanda. The on-site international cuisine restaurant, The Bistro, offers breakfast, lunch, and dinner. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • A porter/bellhop, a 24-hour front desk, and an elevator
  • A TV in the lobby, coffee/tea in the lobby, and tour/ticket assistance
  • Guest reviews say good things about the overall condition
Room features
All guestrooms at Urban by CityBlue, Kigali, Rwanda include perks such as furnished balconies and air conditioning, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Rainfall showers, free toiletries, and hair dryers
  • 32-inch TVs with premium channels
  • Refrigerators, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Sky Lounge
  • The Bistro

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Designated smoking areas
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM
Contactless check-in available

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Urban by CityBlue, Kigali, Rwanda pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Urban by CityBlue, Kigali, Rwanda?

Check-in start time: 2:00 PM; Check-in end time: 11:30 PM.

What time is check-out at Urban by CityBlue, Kigali, Rwanda?

Check-out is at 10 AM.

Where is Urban by CityBlue, Kigali, Rwanda located?

Situated in Kigali, this hotel is within 2 mi (3 km) of Union Trade Center, Ntarama Church, and Kandt House Museum of Natural History. Gikondo Market and Niyo Arts Center are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Urban by CityBlue, Kigali, Rwanda Reviews

8.4

Very Good

8.4

Cleanliness

8.2

Location

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 47 out of 103 reviews
Rating 8 - Good. 39 out of 103 reviews
Rating 6 - Okay. 6 out of 103 reviews
Rating 4 - Poor. 4 out of 103 reviews
Rating 2 - Terrible. 7 out of 103 reviews

Reviews

Verified

8/10 Good

Pascal

Liked: Cleanliness, staff & service, property conditions & facilities
I like the area and the neighborhood plus the nicest restaurants with delicious foods.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Jasmine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel for an overnight stay the restaurant had many options.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. The staff is fantastic.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

SHEBA

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good short stay
Verified

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed staying here with all the comforts after weeks in small towns and days of hiking trails in national parks. Will always remember this place!
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Pav

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A real gem in Kigali

This is simply the best hotel in its category in Kigali. Modern, very clean, massive rooms, all facilities and in a good location. I highly recommend this hotel and do not even bother looking for another place to stay. Rooftop restaurant has amazing views and offers fantastic range of top dishes and wines. Enjoy!
My room
Sunrise view from restaurant
Stayed 1 night in Aug 2023
Verified

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Urban by CityBlue in Kigali was a great stay! It is centrally located in a very walkable and safe area of Kigali. It is in close proximity to great restaurants and coffee shops as well as close enough to the downtown area to get there easily but far enough away to be quiet. Yet, it also has its own excellent restaurant with amazing views of the city. The staff was excellent and extremely responsive. The room was cleaned exquisitely each day, the water was powerful and hot, room service prompt, and the breakfast good.
Stayed 10 nights in Sep 2024
Verified

8/10 Good

Tracey Lynette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived my first room was downstairs on the 1st floor. It felt like I was in a dungeon. The Wi-Fi didn’t work, it felt closed in somehow. But, as soon as I mentioned my dissatisfaction w the room I was moved right away to a room on the 3rd floor. The rooms are spacious. Housekeeping is fantastic. The bathroom is humongous, and the staff’s incredible! One complaint is that carpet in both rooms needs to be changed. I wore shoes the whole time because I didn’t want to walk on it.
Stayed 8 nights in Sep 2023
Verified

8/10 Good

Shane

Liked: Cleanliness
Clean
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Dobbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing hotel was very clean and location was close to a lot of amenities would definitely book a stay here again.
Stayed 7 nights in Oct 2022
Verified

10/10 Excellent

SHEBA

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay
Stayed 2 nights in Aug 2023
Verified

8/10 Good

Osagie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant staff

Good location close to the city. Very polite and welcoming staff. Good sized rooms and a pleasant rooftop restaurant.
Stayed 7 nights in Dec 2022
Verified

8/10 Good

Mona

Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel. Rooms are spacious and comfortable. Staff are friendly and helpful. Breakfast is good. Location is good, walking distance to town.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 2 nights in Aug 2022
Verified

10/10 Excellent

Wei Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Urban by CityBlue, Kigali, is located near the city centre. The room is large and the bed can fit 2-3 people. Daily room service is provided. The hotel staffs were very friendly. The hotel restaurant has a lot of food options to offer.
Stayed 10 nights in Apr 2023
Verified

8/10 Good

John

Liked: Staff & service
Broken bathroom fixtures and tables they need a revamp and refresh of the facility and furnishings
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

Barbra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worth every dollar

Booking my mum’s & my stay at this boutique hotel was the best decision we made in terms of our entire trip to Kigali. The staff are so professional; approachable & friendly. Our room was huge & felt like home right from the get go. The restaurant upstairs serves delicious meals & has beautiful views of the city.
Stayed 4 nights in Jul 2022
Verified

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities
The elevator was broken the entire time.
Stayed 8 nights in Mar 2023
Verified

8/10 Good

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personale cordiale
Stayed 4 nights in Aug 2022
Verified

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Rooftop restaurant and also topography of the place.
Stayed 4 nights in Apr 2021
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First time in Rwanda

My stay was amazing! All staff from reception, housekeeping to tje restaurant was very attentive and helpful
Stayed 7 nights in Jan 2021
Verified

4/10 Poor

PRINCE

Liked: Amenities
Disliked: Cleanliness
The Urban is a good boutique hotel but lately the housekeeping staff has been Slacking in their duties. Management needs to ensure the staff deliver in their duties. Never take repeat customers for granted. Always respond to issues raised.
Stayed 2 nights in Dec 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel but Lousy Wifi

Everything was great, The hotel is really comfortable and clean. The only complaint is the Wifi. Kigali has pretty good internet but this hotel it is nearly unusable. If you're in the city for business maybe re-consider or bring along a hotspot.
Stayed 10 nights in Dec 2020
Verified

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff is second to none. Very, very accommodating -- all first rate. I won't stay anywhere else after this trip.
Stayed 1 night in May 2020
Verified

6/10 Okay

Bruce

Liked: Cleanliness, staff & service
The initial booked room was terrible especially the toilet. The TV was not showing properly. No tooth brushes and paste are available in the rooms. The second room I was shifted to on day 2 was excellent.
Stayed 3 nights in Feb 2020