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The Retreat

5.0 star property
Luxury hotel with a full-service spa and free breakfast

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Photo gallery for The Retreat

Meeting facility
Interior
Property grounds
Outdoor pool, open 9:00 AM to 6:00 PM, pool umbrellas, sun loungers
Luxury Room | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • Breakfast included
  • Spa
  • Room service

Room options

View all photos for Deluxe Room

Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Deluxe Room

Highlights

Furnished balcony or patio
Yard
Soundproofed
Individually decorated
Private pool
Air conditioning
Connecting rooms available
Free cribs/infant beds
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

Terrace/patio

Superior Room

Highlights

Furnished balcony or patio
Yard
Soundproofed
Individually decorated
Private pool
Air conditioning
Connecting rooms available
LED TV
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Room

Luxury Room | Egyptian cotton sheets, premium bedding, pillowtop beds, minibar

Luxury Room

Highlights

Furnished balcony or patio
Yard
Soundproofed
Individually decorated
Private pool
Air conditioning
Connecting rooms available
LED TV
  • 120 sq m
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
No 5, KN 29 Street, Kigali, Nyarugenge

What's nearby

  • Union Trade Center - 7 min walk - 0.4 miles
  • Kigali Genocide Memorial Centre - 4 min drive - 2.4 miles
  • Kigali Heights - 5 min drive - 2.1 miles
  • Kigali Convention Centre - 5 min drive - 2.4 miles
  • Nyamirambo Stadium - 6 min drive - 2.8 miles

Getting around

  • Kigali (KGL-Kigali Intl.) - 24 min drive

Restaurants

  • ‪Executive Lounge - ‬15 min walk
  • ‪UMUT Cafe&Restaurant - ‬14 min walk
  • ‪DownTown - ‬7 min walk
  • ‪Makfast - ‬10 min walk
  • ‪Camellia Cafe CHIC - ‬16 min walk

About this property

The Retreat

Luxury hotel near Kigali Convention Centre
Consider a stay at The Retreat and take advantage of free cooked-to-order breakfast, a poolside bar, and a terrace. Active travelers can enjoy archery at this hotel. Indulge in a body scrub, a sports massage, and a manicure/pedicure at the onsite spa. The on-site international cuisine fine-dining restaurant, Fusion Restaurant, serves dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as an art gallery on site and a garden.
Other perks at this hotel include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking
  • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and 2 meeting rooms
  • Smoke-free premises, a front-desk safe, and multilingual staff
Room features
All guestrooms are individually decorated, and offer comforts such as 24-hour room service and private pools, in addition to thoughtful touches like premium bedding and laptop-friendly workspaces.
Extra conveniences in all rooms include:
  • Egyptian cotton sheets and pillowtop mattresses
  • Rainfall showers, bidets, and shower/tub combinations
  • 65-inch LED TVs with satellite channels
  • Furnished balconies or patios, wardrobes/closets, and highchairs

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Fusion Restaurant
  • Heaven Restaurant

Things to do

  • Archery
  • Art gallery
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • High chair
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Private pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 2 meeting rooms
  • 646 square feet of conference space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2017
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 65-inch LED TV with satellite channels
  • Private pool

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Individual decor
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 500.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 45.00 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Retreat Hotel Kigali
Retreat Kigali
The Retreat Hotel
The Retreat Kigali
The Retreat Hotel Kigali

Frequently asked questions

Does The Retreat have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–6:00 PM.

Is The Retreat pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Retreat?

Self parking is free at this property.

What time is check-in at The Retreat?

Check-in begins at 2:00 PM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Retreat?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Does The Retreat provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 45.00 per vehicle applies.

Where is The Retreat located?

Located in the heart of Kigali, this luxury hotel is within 1 mi (2 km) of Union Trade Center and Ntarama Church. Club Rafiki and Gikondo Market are also within 3 mi (5 km).

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The Retreat Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 2 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 2 out of 6 reviews
Rating 4 - Poor. 0 out of 6 reviews
Rating 2 - Terrible. 1 out of 6 reviews

9.4/10

Cleanliness

8.0/10

Staff & service

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10

Great experience
Stayed 1 night in Feb 2024

6/10

Stayed 6 nights in Nov 2024

8/10

Stayed 1 night in Jun 2024

10/10

Stayed 2 nights in Jul 2023

6/10

First off, The Retreat is incredibly overpriced. Border line rip off. The food is below average and so expensive - not worth it at all. At the prices being charged for accommodation, it should be full board - to pay such exorbitant prices for lunch and dinner is a real cheek. The actual accommodation was very decent, the pool area is really nice and so is the gym and yoga studio. Overall it wasn't a bad stay but we would not return purely based on price and quality of food.
Stayed 2 nights in Dec 2018

2/10

Stayed 5 nights in Aug 2018