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Step Town Hotel

Property class: 3

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Photo gallery for Step Town Hotel

A terrace with outdoor seating, a yellow umbrella, and a view of a cityscape. - Step Town Hotel (Kigali)
A large house with a balcony, a stone wall, and a parked car. - Step Town Hotel (Kigali)
A garden with giraffe sculptures and a view of a town. - Step Town Hotel (Kigali)
A gym with various exercise equipment, a brick wall, and a tiled floor. - Step Town Hotel (Kigali)
A conference room with a long table and chairs, large windows, and a white ceiling. - Step Town Hotel (Kigali)
At Step Town Hotel, you can look forward to free continental breakfast, a terrace, and a garden. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room, Bathtub

A hotel room with a bed, a nightstand, a suitcase, and a door leading to another room.

Double Room, Bathtub

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with two beds, a television, a bedside table with a lamp, and a mosquito net above the beds.

Standard Twin Room

  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room

A room with a tiled floor, a round table with chairs, and two windows with metal grilles.

Deluxe Twin Room

  • 35 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Suite

A neatly arranged bedroom with a bed, bedside tables, a mirror, and decorative wall hangings.

Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Triple Room, Bathtub

A hotel room with three beds, a small table, a fan, and a ceiling fan.

Triple Room, Bathtub

  • 42 sq m
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Single Room

A hotel room with a bed, a nightstand, a suitcase, and a door leading to another room.

Single Room

  • 25 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Kigali is home to Step Town Hotel. Ivuka Arts Kigali and Talking Through Art are cultural highlights, and some of the area's activities can be experienced at Kigali Golf Club and Fazenda Sengha Recreation Center. Niyo Arts Center and Inema Art Center are also worth visiting. Explore all the area has to offer with horse riding and hiking/biking trails. Visit our Kigali travel guide
Map
Kiyovu-Muhima, KN 1Av, Kigali

What's nearby

  • A large, multi-tiered stadium with a curved roof, illuminated by colorful lights.
    Kigali Convention Centre
    7 min drive - 3.1 miles
  • Union Trade Center
    13 min walk - 0.7 miles
  • Kandt House Museum of Natural History
    2 min drive - 1.0 mile
  • Nyamirambo Stadium
    8 min drive - 4.0 miles
  • Kimironko Market
    13 min drive - 5.8 miles

Getting around

  • Kigali (KGL-Kigali Intl.)
    27 min drive

Restaurants

  • Museum Cafe, Kigali Memorial
    4 min drive
  • Bourbon Coffee
    14 min walk
  • The House of Mandi
    17 min walk
  • Bamboo Restaurant
    20 min walk
  • Bloomin Speciality Cafe
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Billiards/pool table

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessibility

More

  • Banquet hall
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Slippers

Entertainment

  • Flat-screen TV

Food and drink

  • Minibar
  • Room service

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 10 AM; Check-in end time: 2 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 7 AM - 2 AM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets stay free
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 20.00 per night
  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Is Step Town Hotel pet-friendly?

Yes, pets are allowed at this property. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Step Town Hotel?

Check-in start time: 10 AM; Check-in end time: 2 AM. After-hours check-in is not available.

What time is check-out at Step Town Hotel?

Check-out is at 10 AM.

Does Step Town Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Step Town Hotel located?

Situated in Kigali, this hotel is within 2 mi (3 km) of Union Trade Center, Kandt House Museum of Natural History, and Niyo Arts Center. Inema Art Center and Ivuka Arts Kigali are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Step Town Hotel Reviews

7.8

Good

8.4

Cleanliness

7.0

Location

9.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 2 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 3 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

Reviews

Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent staff attitude. Staff and manager did tgeir utmost to help us during our stay in Kigali
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredibly helpful and kind. We lost our bags at the airport and the manager went over and above what he meeded to do to get them back. All of the bar and restaurant staff and drivers were really chatty and fun too
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay in Kigali—great breakfast and restaurant, comfortable rooms, very friendly staff
Stayed 11 nights in Mar 2019
Verified review

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Chris....Australia

Efficent friendly service. Great breakfast served on patio overlooking hills and views over lower city. Easy uphill 20 min walk to city centre... Basic clean rooms with bathroom...try for upper room with vuews.
Stayed 2 nights in Feb 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
goed was de aandacht en de zorg van het personeel.
Stayed 3 nights in Jan 2019
Verified review

6/10 Okay

Frank

Overbooked so sent to a new hotel

Unfortunately we turned up to the hotel to find it had been overbooked and we were provided an alternative hotel. The manager did all he could to correct the error which we were really grateful for.
Stayed 3 nights in Nov 2018
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 1 night in Dec 2019