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Best Western Grand Hotel

Property class: 3.5

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Dining - Best Western Grand Hotel (Kielce)
Room - Best Western Grand Hotel (Kielce)
Room - Best Western Grand Hotel (Kielce)
Fitness facility - Best Western Grand Hotel (Kielce)
Exterior - Best Western Grand Hotel (Kielce)
You can look forward to a terrace, shopping on site, and a coffee shop/cafe at Best Western Grand Hotel. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

About the neighborhood

Located in Kielce, Best Western Grand Hotel is connected to a shopping center. BWA Art Gallery and Muzeum Hammonda are cultural highlights, and travelers looking to shop may want to visit Sienkiewicza Street and Echo Shopping Center. Kieleckie Centrum Kultury and Geological Museum of the Świętokrzyska Academy are also worth visiting. Spend some time exploring the area's activities, including skiing. Visit our Kielce travel guide
Map
Sienkiewicza 78, Kielce, Swietokrzyskie Voivodeship, 25-501

What's nearby

  • Sienkiewicza Street
    9 min walk - 0.5 miles
  • National Museum in Kielcach
    11 min walk - 0.6 miles
  • Museum of Toys and Play
    17 min walk - 0.9 miles
  • Stadium Kielce
    5 min drive - 1.1 miles
  • Kielce City Stadium
    5 min drive - 1.1 miles

Getting around

  • Kielce Station
    2 min walk

Restaurants

  • Qubus Hotel Kielce
    6 min walk
  • Ferment Neobistro
    2 min walk
  • CezetBar
    8 min walk
  • Krowa Mać Burgers
    6 min walk
  • Sztuczki Restauracja
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Self parking on site (PLN 25 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 45 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Free bicycle rentals
  • Gym
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (11,840 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Ballroom
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed with a deposit of PLN 30.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 80.0 per day
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 45 per person
  • Airport shuttle fee: PLN 600 per person
  • Self parking fee: PLN 25.00 per day
  • Pet deposit: PLN 30.00 per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PLN 80.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash

Frequently asked questions

Is Best Western Grand Hotel pet-friendly?

Yes, cats and dogs are allowed at this property. There's a deposit of PLN 30.00 per day. Service animals are exempt from fees.

How much is parking?

Self parking is available for PLN 25.00 per day. Limited spots are available.

What time is check-in at Best Western Grand Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Best Western Grand Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Best Western Grand Hotel provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs on request. A fee of PLN 600 per person applies.

Where is Best Western Grand Hotel located?

Located in the heart of Kielce, this hotel is within a 10-minute walk of Sienkiewicza Street and BWA Art Gallery. Cathedral Basilica of the Assumption of the Blessed Virgin Mary and Muzeum Hammonda are also within 15 minutes. Kielce Station is only a 2-minute walk.

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Reviews

Best Western Grand Hotel Reviews

8.4

Very Good

9.0

Cleanliness

8.4

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 35 out of 97 reviews
Rating 8 - Good. 50 out of 97 reviews
Rating 6 - Okay. 10 out of 97 reviews
Rating 4 - Poor. 0 out of 97 reviews
Rating 2 - Terrible. 2 out of 97 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness

Wyjazd z rodziną

Hotel znajduje się na przeciwko dworca PKP co dla jednych może być atutem, ale wiadomo, ze wokół dworca kręcą się tez różni ludzie. Obok hotelu jest deptak prowadzący do najważniejszych atrakcji Kielc oraz towarzyszących mu restauracji, lodziarni, kawiarni. Jest to niewątpliwy atut hotelu. Podczas naszego pobytu w hotelu było wesele. Pomimo pokoju na 2 pietrze było słychać bawiących się weselników. Parking dodatkowo płatny, na tyłach hotelu.
Stayed 3 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place

Very helpful and friendly staff.
Stayed 2 nights in Aug 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Nice stay in a classic hotel

Overall a nice hotel and clean. The rooms are a little small android dated but it is an old hotel.
Stayed 6 nights in Feb 2020
Verified review

6/10 Okay

Liked: Cleanliness

Może być.

Po pobycie w hotelu mam mieszane uczucia. Niektóre Panie pracujące na recepcji bardzo miłe i pomocne, inne zupełnie nie powinny pracować w 4* hotelu. Śniadania czasem bardzo dobre (soki świeżo wyciskane i jajecznica robiona przez pana na oczach klientów), innego dnia zimny żurek i mały wybór (szczególnie po godzinie 9:30). Łóżka bardzo wygodne, w pokoju czysto, choć wykładziny wymagają odświeżenia.Plusem jest dobra lokalizacja.
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
駅の目の前に位置してるので、アクセスについては非常に便利で安心感があります。部屋も清潔感がありましたが、お湯の出は良くなかったです。田舎のホテルでは良くあることだと思いますが。
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Front desk staff were superb.
Stayed 1 night in Jul 2019
Verified review

2/10 Terrible

Disliked: Staff & service

This hotel places proceeds over safety

Was attacked in the middle of the night during a booking with Expedia. Requested a refund since I had to leave the city for safety reasons. The hotel refused to refund the additional nights I paid for but could not use due to safety concern.
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tuż przy dworcu PKP /Wychodząc z przejścia podziemnego wchodzimy na parking hotelowy.Hotel przestronny w holu bar,dwie windy, ,korzystaliśmy z pysznych śniadań ,obsługa uprzejma,w pokoju klimatyzacja,barek,wygodne podwójne łóżka ,
Stayed 4 nights in Jun 2019
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities

Needs refurbishment

Hotel rooms are tired, carpets are old and stained, same with curtains, it also smelled of dust and mould, bathroom was much better, clean and moddern, towels were cheapest possible, thin and scratchy, aminities were not refilled, so what you get at night 1 that is it. Not a 4 star hotel.
Stayed 4 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastyczny hotel, ale dodatkowe opłaty ...

Hotel znajduje się w świetnej lokalizacji, pokoje ładne i dobrze wyposażone, ale dopłata 45 zł/os za śniadanie oraz 25 zł/doba (5zł/1h) parking, podczas świąt gdzie z miejscem parkingowym nie ma najmniejszego , nie przystoi 4* hotelowi.
Stayed 2 nights in Apr 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nie byłem
Stayed 1 night in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greit hotell

Greit hotel i Kielce. Ligger i sentrum og i gå avstand til butikker og restauranter.
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities

Amazing hotel with real potential

Hotel is in a prime location however it's in need to some renovation.
Stayed 4 nights in Nov 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

NIezbędny remont

Hotel dość komfortowy, duża sieciówka "Best Western", ale obecnie nieco zaniedbany. Pustawo - w środku tygodnia bardzo niewielu gości. Przydałaby się poważniejsza renowacja, zarówno wewnątrz (pokoje, korytarze), jak i z zewnątrz budynku (elewacja). Miła obsługa, dość czysto. Parking wyłącznie płatny (w pobliżu brak miejsc do samodzielnego parkowania).
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Good
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel great value for money. Quick check in
Stayed 10 nights in Sep 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint hotell med märklig belysningsfilosofi

Centralt hotell med ok frukost. Serviceminded personal i receptionen som hjälpte oss med ett 3-bäddsrum trots att det var fullbokat. Stod att det var designerprodukter i badrummet - av dessa såg jag inget, endast refill av kombinerad duschtvål och shampo. Hotellet hade ett energispartänk(?) med belysning så på vissa ställen fungerade bara belysningen om någon rörde sig. I hotellkorridoren hann jag inte ens komma in i rummet innan korridoren släcktes och på toaletten i receptionen släcktes ljuset när man var på toaletten och satt still - lite märkligt.
Stayed 5 nights in Sep 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, room comfort

Good location; good value; needs updating.

The hotel is very conveniently located, across the street from the train station, around the corner from a major shopping street and close to the town center. The rooms are very outdated, but roomy and comfortable. The bathrooms seem to be recently renovated. It is a huge hotel and there were not many guests when I stayted in August. The first room I was assigned was down several long hallways that are automatically lit only about 20 feet at a time. It was rather frightening making the trip on my own. But, the desk clerk accommodated me and changed my room for one very close to the elevator. Breakfast was very good, in a very pleasant dining room. I had two dinners there that were excellent. I was told that the chef was local, but I thought he/she must have been trained abroad. Wi-fi dropped at times.
Stayed 5 nights in Jul 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Smidigt att checka in. Rummet var fräscht och renligt, med stor fin dubbelsäng. Badrummet fint också, dock endast dusch. Minibar fanns på plats men kostar. Frukosten var utmärkt med mycket alternativ. Överlag en bra vistelse.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel, geweldige keuken, jammer van de vele partijen die in volle gang waren en het restaurant +terras gereserveerd hadden. Geen service op het terras...
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Duży przestronny pokój, dobre śniadanie, czysto, przyjemna obsługa
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Hotel a tad outdated but rooms have a modern feel.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Polecam

Wszystko super
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Net hotel direct bij het centrum. Hoewel Kielce geen touristische trekpleister is, is het centrum toch de moeite waard om te zien. Het hotel is verzorgd met nette bediening in alle gelederen. Prijzen zijn netjes voor een vier sterren hotel. Ruime kamers.
Stayed 1 night in Mar 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der hoteleigene Parkplatz war gut zu finden und sauber Allgemein war das Hotel sehr schön Unser Aufenthalt war geschäftlich und nur kurz, aber die paar Studen auf dem Zimmer waren sehr angenehm Man höhrt die Stadtgeräuche nahezu gar nicht im Zimmer Das Zimmer war groß und sauber mit viel Konfort
Stayed 1 night in Jan 2018