“First and foremost the property was clean, functional and offered value for money. The staff were friendly and helpful, although our experience of room service was let down by dirty cups being left.
We found the hotel lacked character, everything about it was functional and not interesting. This extended to the breakfast, our experience of which was behind not eating supper there. This is not a criticism of the hotel, it is my view.
Based on reviews I expected a little more than we got....
“We have no complaints at all it was absolutely amazing food just excellent staff so amazing nothing the bother bedroom was just spot so so clean and gleaming surrounding was beautiful would certainly highly recommended breakfast was amazing to to I don’t think I’ll be eating for the next week so much excellent food 10 out of ten will be back well done xxx”
“Described as a bed and breakfast without the breakfast.
Very confusing accommodation with bathroom and toilet access or down the hall.
Greeting was interesting but beds were okay for sleeping and mainly quiet.
Pictures don't represent the rooms and expectations from advertising not met.
Would not stay again even for one night.”
“Probably the best hotel in Newcastle; beautiful rooms, walk in shower and a tub if you want a soak.
Quayside is a great location with entertainment options aplenty but we had a cocktail in the bar and dinner in the restaurant- very good white Russian and steak bearnaise plus arugula and parmesan salad which was perfection. Only choice for us when staying in Newcastle to visit family.”