The listing photos showed a beautiful, open space with views of the pool and yard, but the windows were painted shut, making the place feel closed-in and box-like. It also wasn’t very clean—the floor was dirty, the couch smelled, there were no mats, little space for towels and toiletries, no welcome/information package, etc.
Check-in was beyond frustrating. We sent 5 messages to our "host Jackie": the day before check-in twice, the morning of again, and during the \(6+\) hour drive. We made calls and left voicemails to find out how to check in—with no response! We had to get the entry code from another office. We then asked that office if they would be open to perhaps assist later. We had trouble finding the property and called for directions at 4:30 PM, but again no one answered. We left a voicemail that we couldn't find it, but no one ever called back.
Property management was completely unresponsive to our needs but expected immediate action from us. We reported a backyard tarp collecting a massive amount of water and sent a photo showing it looked ready to burst. The host simply told us to contact the "local team," even after we explained that the local team was not responding to us.
Yet, when they needed our car moved just 10 inches for a neighbor, they contacted us immediately and asked us to leave our tour to come back and move it—which we did.