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Custom House Inn

2.0 star property
Travelers bask in sunshine on welcoming outdoor terraces while knowledgeable staff arrange personalized cultural tours of Key West's vibrant attractions

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Photo gallery for Custom House Inn

Exterior detail - Custom House Inn (Key West)
Exterior - Custom House Inn (Key West)
Underwater Cabana | 1 bedroom, premium bedding, pillowtop beds, individually decorated - Custom House Inn (Key West)
Citrus Queen | Private kitchenette | Mini-fridge, coffee/tea maker, paper towels - Custom House Inn (Key West)
Exterior - Custom House Inn (Key West)
Custom House Inn provides a charming retreat in the center of Key West. Guests relax on the sun-filled terrace, connect easily with in-room WiFi, and benefit from attentive concierge services that help unlock the best local experiences.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Kitchen

Room options

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Chicken Run | 1 bedroom, premium bedding, pillowtop beds, individually decorated

Chicken Run

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

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Birds of a Feather | Living area | TV

Birds of a Feather

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Citrus Queen

Citrus Queen | Private kitchenette | Mini-fridge, coffee/tea maker, paper towels

Citrus Queen

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Sunshine State

Sunshine State | 1 bedroom, premium bedding, pillowtop beds, individually decorated

Sunshine State

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed
  • Free WiFi

About the neighborhood

Located in Key West, Custom House Inn is in the city center. Ernest Hemingway Home and Museum and Southernmost Point are notable landmarks, and the area's natural beauty can be seen at Florida Keys Beaches and Fort Zachary Taylor Historic State Park. Key West Shipwreck Museum and Mel Fisher Maritime Museum are also worth visiting. Visit our Key West travel guide
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Map
124 Duval St, Key West, FL, 33040

What's nearby

  • Duval Street
    Duval Street
    1 min walk - 0.0 miles
  • EHR1B0 The Key West Aquarium in Key West, Florida.
    Key West Aquarium
    1 min walk - 0.1 miles
  • Mallory Square
    Mallory Square
    3 min walk - 0.2 miles
  • Beach and Pier at Sunset, Florida, USA
    Florida Keys Beaches
    3 min walk - 0.2 miles
  • Harry S. Truman Little White House
    Harry S. Truman Little White House
    6 min walk - 0.4 miles

Getting around

  • Key West Intl. Airport (EYW)
    15 min drive

Restaurants

  • Sloppy Joe's Bar
    1 min walk
  • Irish Kevin's
    1 min walk
  • Hog's Breath Saloon
    1 min walk
  • Stinkin Crawfish Key West
    1 min walk
  • Key Lime Pie Factory
    1 min walk

About this property

Custom House Inn

Motel near Duval Street
Close to Mallory Square and Ernest Hemingway Home and Museum, Custom House Inn provides amenities like a terrace. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Concierge services, outdoor furniture, and tour/ticket assistance
  • Smoke-free premises
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and separate sitting areas.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and kitchenettes

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room kitchenette
  • Mini-fridge

Conveniences

  • Guidebooks
  • Virtual front desk

Guest services

  • Concierge services
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Kitchenette
  • Mini-fridge
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 48 hours before arrival with check-in instructions and an access code; access will be through a private entrance
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Custom House Inn Motel
Custom House Inn Key West
Custom House by Brightwild
Custom House Inn Motel Key West

Frequently asked questions

Is Custom House Inn pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Custom House Inn?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Custom House Inn?

Check-out is at 10:00 AM.

Where is Custom House Inn located?

Located in Key West Historic District, this motel is steps from Mallory Dock and Duval Street. Florida Keys Beaches and Mallory Square are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Custom House Inn Reviews

8.6

Excellent

9.4

Cleanliness

8.8

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 7 out of 11 reviews
Rating 8 - Good. 2 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 2 out of 11 reviews
Rating 2 - Terrible. 0 out of 11 reviews

Reviews

Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to everything in Old Town. Surprisingly quiet considering all the noise outside. Beautiful, clean and charming inn.
Stayed 2 nights in Dec 2024
Verified

8/10 Good

Megan

Liked: Staff & service, room comfort
Disliked: Cleanliness
Able to check in early which was a plus! The room smelled, like musty/moldy. The room is updated and decorated nice. Location is second to none! Would stay here again in a different room.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Reggie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little oasis right in the heart of it all
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Custom House

The room was very clean and the location was great!!! Totally recommend!
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Patricia J.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a little loud, because we stayed at the Sunshine State room, which shared a wall with the bar.
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Siddharth

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is right where all the action is on Duvall street. First timers need to prepared to deal with parking challenges. The room would have been perfect for just a couple but all in all served our family of four very well.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

jeff

Liked: Cleanliness, room comfort, communication
excellent location, very nice room, small but cozy. could have done without the construction at 8 am. but I understand as they are still building on. We will definitely go back.
Stayed 2 nights in Aug 2023
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Citrus Queen room was perfect! The location couldn't be anymore convenient! =) And the GEMs (Guest Experience Mgrs) were absolutely amazing!! They kept me informed before, during, and after my stay! They responded to my questions quickly regardless of the time of day. They provided valuable information that made my trip to Key West amazing!
Stayed 2 nights in Dec 2023
Verified

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Custom House

Should be better disclosed that there is no parking at the property...overnight parking is $50 or more. Had difficulty opening the door with the code; took about 10 tries to get it to open. Right in the middle of Duval Street, so if you want the party scene, stay here
Stayed 1 night in Jan 2024
Verified

4/10 Poor

Chelsea

Disliked: Property conditions & facilities
Broken locks - cleaning staff waiting outside door before 10 am- very small & only soap for one individual for one night!
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024