Casas vacacionales en Kenley

“Estancia a evitar. Último recurso si no hay nada más.”

“AVOID – I paid for a room that was never provided I would strongly advise others to avoid booking this property. I booked and paid for a two-night stay through Hotels.com for 9–11 September. I had a confirmed reservation, but when I arrived at the property to check in, the housekeeper told me that they were fully booked, there was no room available for me, and they had no record of my reservation in their system. I therefore had no accommodation despite having already paid for my stay and had...

“On entry the place wasn't cleaned all that well, the roof was leaking and it looked as if the beds hadn't been changed since last used”

“Very disappointing experience. There was no communication from the property before arrival despite five attempts to contact them. We arrived at 5:15pm, well after the 3pm check-in time, yet two people were still in the property washing up and cleaning. Had we arrived at 3pm, the property clearly would not have been ready. The cleanliness was unacceptable. Plates and pans needed washing before use, there were dirty cups in the dishwasher, mouldy cheese in the fridge and a freezer that appeared...

“The main issue with the property was that the basement room smelled SO strongly of mildew and the stairs to get down there felt so steep and unsafe that one couple in our group ended up booking a hotel to accommodate themselves. This was truly more like a converted crawl space than a bedroom. In addition, the sofa bed in the living room was very uncomfortable, even for a sofa bed. The host did not have any location recommendations as she shared she has not lived in the area for 10 years, and...

“This was fine for a room for the night, but the listing suggested this was self-contained which we were surprised to discover it was not on arrival. Please be aware you will have use of the downstairs of the house, plus kitchen and garden along with the rear back bedroom and bathroom on the first floor but the booking will operate as an Airbnb style let with the host in situ. Whilst the host was incredibly friendly the check-in was confused due to information sent via the app not clearly...