A mix up on arrival, the superior room we had booked was not available on our first night, David moved us into the correct room on day 2, refunded us the difference for the first night and presented us with a complimentary bottle of wine to apologize for the inconvenience. We have stayed here before and really love the hotel the breakfast is delicious, the superior rooms have large comfortable beds and the rooms are spacious and nicely decorated. There is a bit of maintenance needed in the bathrooms, the shower floor drains are all loose, however there is great water pressure and plenty of hot water. The hotel is extremely well situated for sightseeing in Lake District. When we are next in the area, we will definitely stay at the Gateway Inn again.