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The Lakeland Kendal Hotel, Sure Hotel Collection by BW

3.0 star property
Hotel in Kendal with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for The Lakeland Kendal Hotel, Sure Hotel Collection by BW

Desk, iron/ironing board, bed sheets
Interior detail
Bar (on property)
Combined shower/tub, hair dryer, towels
Front of property - evening/night
County Hotel near Yorkshire Dales offers a warm welcome with comfy accommodations. Enjoy the restaurant and cozy bar after exploring. Amenities: WiFi in public areas, lobby newspapers, dry cleaning, and a 24-hour front desk.

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 3 Twin Beds, Non Smoking

Highlights

Heating
TV
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Wardrobe or closet
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 1 Twin Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)

Highlights

Heating
TV
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Wardrobe or closet
  • Sleeps 1
  • 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Family Room, Multiple Beds, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Heating
TV
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Wardrobe or closet
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, iron/ironing board, bed sheets

Family Room, Multiple Beds, Non Smoking

Highlights

Heating
TV
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Wardrobe or closet
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
TV
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Wardrobe or closet
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, iron/ironing board, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.2 out of 10
Very good
(14 reviews)

Highlights

Heating
TV
Shower/tub combination
Private bathroom
Electric kettle
Coffee/tea maker
Desk
Wardrobe or closet
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Map
Station Road, Kendal, England, LA9 6BT

What's nearby

  • Kendal Museum - 2 min walk - 0.1 miles
  • Kendal Castle - 9 min walk - 0.5 miles
  • Brewery Arts Centre - 11 min walk - 0.6 miles
  • Sizergh Castle - 8 min drive - 5.8 miles
  • Levens Hall and Gardens - 9 min drive - 7.1 miles

Getting around

  • Kendal Station - 1 min walk
  • Manchester Airport (MAN) - 92 min drive

Restaurants

  • ‪Duke of Cumberland - ‬3 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪Fold Coffee - ‬1 min walk
  • ‪Handsome Snuff Bar - ‬7 min walk
  • ‪Stramongate Chip Shop - ‬3 min walk

About this property

The Lakeland Kendal Hotel, Sure Hotel Collection by BW

Hotel near Yorkshire Dales National Park
The Lakeland Kendal Hotel, Sure Hotel Collection by BW provides amenities like a bar and a restaurant. Stay connected with free WiFi in public areas.
Other perks include:
  • English breakfast (surcharge), a TV in the lobby, and an elevator
  • A reception hall, a 24-hour front desk, and smoke-free premises
Room features
All guestrooms at The Lakeland Kendal Hotel, Sure Hotel Collection by BW include amenities such as desk chairs.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations
  • Wardrobes/closets, electric kettles, and heating

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking within 0.2 miles (GBP 2 per day)
  • Onsite parking includes off-street options

Food and drink

  • Daily English breakfast available 7:00 AM to 9:30 AM for a fee: GBP 10 for adults and GBP 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately GBP 10 for adults and GBP 10 for children
  • Offsite parking fee: GBP 2 per day (0.2 mi away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

County Hotel Kendal
County Hotel
County Kendal
County Hotel
The Lakeland Kendal Hotel, Sure Hotel Collection by BW Hotel
The Lakeland Kendal Hotel, Sure Hotel Collection by BW Kendal

Frequently asked questions

Is The Lakeland Kendal Hotel, Sure Hotel Collection by BW pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at The Lakeland Kendal Hotel, Sure Hotel Collection by BW?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at The Lakeland Kendal Hotel, Sure Hotel Collection by BW?

Check-out is at 11:00 AM.

Where is The Lakeland Kendal Hotel, Sure Hotel Collection by BW located?

Situated in Kendal, this hotel is within a 5-minute walk of Kendal Museum and The Quaker Tapestry Museum & Exhibition. Kendal Castle and Brewery Arts Centre are also within 15 minutes. Kendal Station is only a 1-minute walk.

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The Lakeland Kendal Hotel, Sure Hotel Collection by BW Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 80 out of 205 reviews
Rating 8 - Good. 72 out of 205 reviews
Rating 6 - Okay. 31 out of 205 reviews
Rating 4 - Poor. 12 out of 205 reviews
Rating 2 - Terrible. 10 out of 205 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Peter

Disliked: Amenities, property conditions & facilities
Beds comfortable.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Jul 2025

6/10 Okay

Alex

Not a relaxing stay, but the price was right.
Stayed 1 night in Aug 2025

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was fine and breakfast was terrific, handy quick check in
Stayed 1 night in Jul 2025

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was lovely, few item's missing on somedays
Stayed 3 nights in Sep 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy near the hotel
Stayed 2 nights in Sep 2025

8/10 Good

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was very comfortable and the room was generally clean. I appreciated the addition of a fan. Toilet had a bad smell though and the remote control for the TV was really dirty. Also very thick dust on the extendable TV wall mount. Minor gripes though as it was amazing value. Would stay there again.
Stayed 2 nights in Sep 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Bedroom was spacious, bright, airy, very clean and fresh. Staff were very nice. Breakfast was freshly cooked and tasty. Great location for walking into town.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome, help finding parking from reception, offered to help with bags Big clean rooms Lovely breakfast and a friendly service Thank You!
Stayed 1 night in Apr 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, well situated and good value.
Stayed 1 night in Feb 2025

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, if a bit narrow. The road outside was rather loud. The bathroom was spacious and well-outfitted. The staff were very kind and helpful.
Stayed 1 night in Jul 2025

10/10 Excellent

Umair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious and clean rooms

Spacious and well lit rooms, comfortable beds. And excellent cooked to order hot breakfast. Slight negative is that the room needs good noise proofing, as we were disturbed by the noise from the other rooms and street.
Stayed 1 night in Apr 2025

6/10 Okay

Stephen

Liked: Cleanliness, staff & service, amenities
Hotel is on corner of s busy road so lots of traffic. Checkin was easy with friendly staff (one only) and who also covered the bar! Learned the otel had gone cashless but there banking machines were not working. So 1st nighr paid cash. 2nd night had to pay on line! Website needs updating to refllect this. Room was OK but windows need a very good clean Shower was either red hot or scoulding. Reported to staff who said they'd get it fixed. Appeared there was an issue with the boiler! Breakfast was very good nice and hot full English. No actual car park here but could have used the local cricket club for £2 a day. I would stay here again if in Kendal. Just needs a few tweeks.
Stayed 2 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short trip

Found the staff very helpful, point out the free car park. Room tidy, and the breakfast was fine.
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Liked: Amenities
A great place jto stay for visiting Kendal and surrounding area. It was a bit difficult to find given the name, COUNTY HOTEL on the building, but Lakeland Kendal hotel on a stree level sign. It is the sane place. The hotel has mno official parking, but we got there early and parked right outside the main door, where we left our car for three days and nights wirhout interruption. The is a carpark elsewhere off the property. The staff were the most kind and helpful one is likely to meet. They made us feel qelcome from the very start of our stay.
Stayed 3 nights in May 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The County Hotel is a no frills hotel but it is really well located, clean and tidy with friendly staff add has everything you need for a pleasant stay. Above all it was excellent value for money and I’m very happy that I didn’t end up paying more than I needed for a good night sleep and a decent breakfast during my one night stop over in Kendal.
Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Quirky hotel

Solo traveller who requested a quiet room. I did have to change room from the back of the hotel due to very noisy heating pipes to a room at the front of the hotel which had road noise from a busy junction but better than noise of pipes. Rooms are a bit faded but this is reflected in the price. It is an old building so expect a few quirks. Shower in 2nd room a lot more modern and room in better condition. Staff were excellent and helpful. Didn't eat at hotel. As a stopover from driving back from Scotland it was great value but would recommend requesting a room away from road noise from the front of hotel and avoid room 303 with noisy pipes.
Stayed 1 night in Jun 2025

10/10 Excellent

john

Liked: Cleanliness, property conditions & facilities, room comfort

Ideal break hotel

Enjoyed stay a bit cold but room warmed up staff very helpful with parking options. Did not have time to check out facilities available. Will be back again.
Stayed 1 night in Nov 2024

6/10 Okay

James

Disappointing

A little disappointing, I understand the hotel has just been purchased, however considering this it took a while to figure out that the hotel is now under a different name. The hotel needs work which is expected, however the fact the restaurant is not open for evening meals was just annoying.
Stayed 1 night in Mar 2025

8/10 Good

john

Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable bed. Parking was a problem. Unable to access bottle opener. Foreign body in breakfast
Stayed 1 night in Dec 2024

6/10 Okay

Barry

New Ownership

We had problem finding the place as the name on the hotel was different We went past it three times We had to change rooms three times as the central heating was very loud and rattling dreadfully The maintenance man was not working that day No menu for breakfast just asked what cooked food we would like We had to screw the head of the shower up as it was not flowing properly and the mirror in the bathroom was so high I could only see my forehead in it The manager was very apologetic as they had only just taken over the hotel
Stayed 1 night in Mar 2025

4/10 Poor

Darryl

Disliked: Staff & service, property conditions & facilities, room comfort

Broken shower, grim rooms, stubborn staff

Shower was broken such that the only possible setting was scalding, intolerably hot. We were offered an alternate room but it was in a repurposed outbuilding only accessible via a weird fire escape area, so we decided to put up with the broken shower. The staff just patronised us by saying no one else had complained about it, which I find unbelievable, and that it would be colder if set on half pressure, which we obviously tried and was complete BS. We asked for a late check-out as quid pro quo, and the staff declined. The rooms are generally pretty grim - see photo of the tiny prison-style windows. Kendal isn't great either (besides one very good restaurant named Sapore) and technically not even in the Lake District. If you want lakes, mountains and pretty towns, stay in Ambleside or further Northwest. This is the only review I've ever left on here but this was possibly the worst hotel I've ever stayed in. Locals told us it had changed its name around June 2025, presumably to shed the poor reputation. Beware.
Stayed 3 nights in Jul 2025

6/10 Okay

Paul

Hotel short handed as staff had not turned in for work however fine for price paid. Nice location for town
Stayed 1 night in Oct 2025

10/10 Excellent

Eleanor

Liked: Cleanliness, property conditions & facilities
Location!!
Stayed 4 nights in Sep 2025

6/10 Okay

Philippe

Liked: Staff & service, amenities, property conditions & facilities
En general bien mais les tapis mur à mur son sales. Notre chambre donnait sur la facade et le traffic est bruyant, impossible d'ouvrir les fenetres qui sont barrees.
Stayed 1 night in Sep 2025

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