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Hotel Marroad Karuizawa

3.5 star property
Mountain ski retreat with restaurant and bar/lounge

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Photo gallery for Hotel Marroad Karuizawa

Lounge
Lobby
Front of property
Restaurant
Twin Room, Non Smoking | Free minibar, in-room safe, desk, blackout drapes

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Laundry
  • Housekeeping
  • Air conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Twin Room, Non Smoking

Free minibar, in-room safe, desk, blackout drapes

Twin Room, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
  • 33 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese-Western Style Room, Non Smoking

Free minibar, in-room safe, desk, blackout drapes

Japanese-Western Style Room, Non Smoking

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Refrigerator
Free minibar items
Flat-screen TV
Blackout drapes/curtains
Shower/tub combination
  • 38 sq m
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

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About the neighborhood

Map
1178 Karuizawa, Karuizawa-machi, Kitasaku-gun, Karuizawa, Nagano-ken, 389-0102

What's nearby

  • Karuizawa Prince Shopping Plaza - 9 min walk - 0.5 miles
  • Karuizawa Prince Hotel Ski Resort - 12 min walk - 0.7 miles
  • Old Karuizawa Ginza Street - 14 min walk - 0.8 miles
  • Kumoba Pond - 18 min walk - 1.0 mile
  • Hoshino Onsen Hot Spring - 8 min drive - 3.9 miles

Getting around

  • Karuizawa Station - 12 min walk

Restaurants

  • ‪中国料理榮林 - ‬8 min walk
  • ‪アトリエ・ド・フロマージュピッツェリア - ‬7 min walk
  • ‪カスターニエ - ‬7 min walk
  • ‪武田そば 風林茶家 - ‬7 min walk
  • ‪旦念亭 - ‬10 min walk

About this property

Hotel Marroad Karuizawa

Hotel near Karuizawa Prince Shopping Plaza
Located close to Karuizawa Prince Hotel Ski Resort, Hotel Marroad Karuizawa provides a coffee shop/cafe, a garden, and dry cleaning/laundry services. Skiers and snowboarders can spend time on the slopes at this hotel offering a free ski shuttle, ski passes, and ski storage. Treat yourself to spa services, such as aromatherapy, a massage, or a facial. The on-site restaurant, FONTAINE, serves light fare. In addition to a bar, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking and extended parking
  • Buffet breakfast (surcharge), a free area shuttle, and bike rentals
  • RV/bus/truck parking, multilingual staff, and a ballroom
Room features
All guestrooms at Hotel Marroad Karuizawa offer comforts such as air conditioning and separate sitting areas, in addition to perks like free stocked minibars and bathrobes.
Other amenities include:
  • Children's slippers and cribs/infant beds
  • Bathrooms with rainfall showers and bidets
  • 32-inch flat-screen TVs with digital channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free area shuttle
  • Free train station pick-up shuttle
  • Free shopping center shuttle
  • Free ski shuttle
  • Free extended parking on site
  • RV/bus/truck parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: JPY 2,530 for adults and JPY 1,320 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • FONTAINE
  • LUMIERE
  • SYMPHONY

Things to do

  • Bicycle rentals
  • Ski passes
  • Ski storage

Family friendly

  • Crib (surcharge)
  • Free area shuttle
  • In-room refrigerator
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Facials
  • In-room massages
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • 2 buildings
  • 2 floors
  • Art Deco architecture
  • Ballroom
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 6:00 PM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000.0 per night
Cribs (infant beds) are available for JPY 2000.0 per stay

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 2530 for adults and JPY 1320 for children
  • Crib (infant bed) fee: JPY 2000.0 per stay
  • Rollaway bed fee: JPY 10000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply

Property is also known as

Hotel Marroad Karuizawa
Marroad Karuizawa
Hotel Marroad Karuizawa Hotel
Hotel Marroad Karuizawa Karuizawa
Hotel Marroad Karuizawa Hotel Karuizawa

Frequently asked questions

Is Hotel Marroad Karuizawa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Marroad Karuizawa?

Self parking and extended parking are free at this property.

What time is check-in at Hotel Marroad Karuizawa?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Marroad Karuizawa?

Check-out is at 11 AM.

Where is Hotel Marroad Karuizawa located?

Located near the slopes, this Kyukaruizawa hotel is in the city center, within a 15-minute walk of Karuizawa Ohga Hall and Karuizawa Prince Shopping Plaza, and close to winter sports such as skiing lessons. Karuizawa New Art Museum and Karuizawa Flower Museum are also within 10 minutes. Karuizawa Station is 12 minutes by foot.

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Hotel Marroad Karuizawa Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 68 reviews
Rating 8 - Good. 26 out of 68 reviews
Rating 6 - Okay. 7 out of 68 reviews
Rating 4 - Poor. 2 out of 68 reviews
Rating 2 - Terrible. 0 out of 68 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Stayed 1 night in Jan 2025

8/10

ホテル内外にエスカレーター、エレベーター、スロープが無いので、高齢者や怪我人にはツラい。
Stayed 2 nights in May 2023

8/10

Stayed 1 night in May 2023

10/10

Stayed 5 nights in Apr 2023

8/10

Stayed 2 nights in Sep 2022

10/10

Stayed 1 night in May 2022

8/10

Stayed 1 night in Feb 2022

10/10

Stayed 2 nights in Jan 2022

10/10

価格が安かったので期待してませんでしたが、ホテルの方の対応が良くて大満足。 軽井沢に旅行の際にはまたコチラに宿泊したいと思います。 下手な高級ホテルより絶対良いです。 オススメです。
Stayed 1 night in Jan 2022

10/10

部屋は大変広く清潔でした。静かな環境で快適。
Stayed 1 night in Nov 2021

6/10

Stayed 1 night in Oct 2021

8/10

Stayed 1 night in Sep 2021

6/10

Nice and Friendly Staff A little far from most restaurants Older facility, no elevator(Guest Room on 2nd Floor)
Stayed 3 nights in Dec 2020

6/10

階段しかないので足の悪い方は無理ですね、
Stayed 1 night in Oct 2020

6/10

軽井沢は夜遅くなるとコンビニもなく、レストランの閉店も早いため、近隣では軽食もとれない。ルームサービスや土産店や自販機で食事を購入できるようにするなど配慮が欲しい。
Stayed 1 night in Sep 2020

10/10

Stayed 1 night in Aug 2020

8/10

Stayed 1 night in Jul 2020

8/10

軽井沢駅、旧軽に、車で移動が楽。
Stayed 1 night in Jun 2020

10/10

溫柔，體貼及有禮貌的工作人員為這家報到櫃檯位於二樓的飯店增色許多。此外，隨時可以預約飯店至滑雪場及車站的接送服務也是服務的特色。總結，非常好的飯店體驗，我們一定再來。
Stayed 2 nights in Feb 2020

10/10

Stayed 4 nights in Jan 2020

10/10

Beautiful hotel! We visited over the Christmas holiday and had a wonderful experience. The hotel staff were fantastic! Although there was a language barrier, everyone was friendly and really made an effort to make sure our needs were met. The hotel isn’t in the best location but you can easily walk into town and the hotel provides a shuttle to the ski resort and train station. Our room was huge! Even by American standards.
Stayed 2 nights in Dec 2019

8/10

Stayed 1 night in Dec 2019

10/10

Stayed 1 night in Nov 2019

8/10

場所も良くコスパにはリーズナブルで満足しています。ルームサービスでも融通きかせてくださり有り難かったです。 エントランスまでが階段でしたが、荷物が重かったため、少し大変でした。帰りはスタッフが持って下さいました。
Stayed 2 nights in Nov 2019

10/10

Stayed 1 night in Oct 2019