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Grand Palladium Select White Sand Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

Choose dates to view prices

The Grand Palladium White Sand Resort & Spa All Inclusive near Akumal Beach offers a private beach with sun loungers, massage services, a complimentary breakfast buffet, five Mexican cuisine restaurants, Pilates classes at the gym, and attentive staff enhancing every stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Room options

Available filters for rooms
Showing 41 of 41 rooms

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Garden View

8.2 out of 10
Very good
(38 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View | Minibar, in-room safe, desk, laptop workspace

Suite Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Sofa bed
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 1

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 2

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 4

View all photos for Suite Superior

Minibar, in-room safe, desk, laptop workspace

Suite Superior

  • 68 sq m
  • Sleeps 4

View all photos for Junior Suite Single use Garden View

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside | Minibar, in-room safe, desk, laptop workspace

Junior Suite, Beachside

7.8 out of 10
Good
(18 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside | Minibar, in-room safe, desk, laptop workspace

Suite, Beachside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bungalow Superior with Pool View

Minibar, in-room safe, desk, laptop workspace

Bungalow Superior with Pool View

  • 69 sq m
  • Sleeps 2

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake | Minibar, in-room safe, desk, laptop workspace

Romance Bungalow by the lake

7.6 out of 10
Good
(5 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Ceiling fan
Blackout drapes/curtains
Separate bathtub and shower
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside | Minibar, in-room safe, desk, laptop workspace

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Ceiling fan
Blackout drapes/curtains
Hair dryer
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | Minibar, in-room safe, desk, laptop workspace

Junior Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cribs/infant beds
Flat-screen TV
Renovated in 2019
Blackout drapes/curtains
Ceiling fan
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with View

Minibar, in-room safe, desk, laptop workspace

Suite Junior with View

  • 53 sq m
  • Sleeps 1

View all photos for Suite Deluxe with View

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe with View

  • 68 sq m
  • Sleeps 1

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 4

Villa Luxury with Garden View

  • 58 sq m
  • Sleeps 2

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 1

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 2

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 3

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 4

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 3

Villa Luxury

  • 58 sq m
  • Sleeps 1

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 2

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 3

View all photos for Suite Junior

Minibar, in-room safe, desk, laptop workspace

Suite Junior

  • 53 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 2

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 4

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 3

View all photos for Suite Deluxe

Minibar, in-room safe, desk, laptop workspace

Suite Deluxe

  • 68 sq m
  • Sleeps 4

About the neighborhood

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul - 6 min drive - 5.1 miles
  • Cenote Cristalino - 6 min drive - 5.3 miles
  • Ecopark Kantun Chi - 7 min drive - 5.7 miles
  • Xpu-ha Beach - 7 min drive - 5.3 miles
  • Puerto Aventuras Golf Club - 9 min drive - 7.5 miles

Getting around

  • Cancun Intl. Airport (CUN) - 66 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬8 min walk
  • ‪La Hacienda - ‬9 min walk
  • ‪Aurum (Lobby Bar) - ‬1 min walk
  • ‪Mezcal Lobby Bar - ‬9 min drive
  • ‪Helios Restaurant - ‬2 min drive

About this property

Grand Palladium Select White Sand Resort & Spa - All Inclusive

Luxury all-inclusive property renovated in 2019 and located near Akumal Beach
A free breakfast buffet, 2 swim-up bars, and a beach bar are just a few of the amenities provided at Grand Palladium Select White Sand Resort & Spa - All Inclusive. This property is a great place to bask in the sun with a private beach, beach massages, and sun loungers. Treat yourself to a Thai massage, a body scrub, or a manicure/pedicure at Zentropia Palladium Spa & Wellness, the onsite spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. The gym offers Pilates classes and fitness classes; other things to do include scuba diving, kayaking, and volleyball. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy the following perks during your stay:
  • 5 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, express check-in, and babysitting (surcharge)
  • Meeting rooms, concierge services, and multilingual staff
  • Guest reviews speak highly of the helpful staff
Room features
All 264 rooms feature comforts such as private indoor hot tubs and 24-hour room service, as well as thoughtful touches like furnished balconies and laptop-friendly workspaces.
Other conveniences in all rooms include:
  • Bathrooms with jetted tubs and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball
Kids club

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Renovated entire property - 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from June 1 2025 to December 31 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: USD 2 per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Grand Palladium Select White Sand Resort & Spa - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium Select White Sand Resort & Spa - All Inclusive located?

Nestled on the beach, this Kantenah property is 4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park.

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Grand Palladium Select White Sand Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 411 out of 774 reviews
Rating 8 - Good. 200 out of 774 reviews
Rating 6 - Okay. 72 out of 774 reviews
Rating 4 - Poor. 42 out of 774 reviews
Rating 2 - Terrible. 49 out of 774 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ernesto Tomas

Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice.
Stayed 1 night in Nov 2025

10/10 Excellent

Jamie

Liked: Cleanliness, amenities, property conditions & facilities
David and Cielo were absolutely amazing as concierge. The food was great and the Japanese was the best. We had an amazing time and have been to this resort 8 times over 25 years, and it just continues to get better.
Stayed 7 nights in Nov 2025

10/10 Excellent

Elsa

Liked: Cleanliness, amenities, property conditions & facilities
we had a very nice stay at the Grand Palladium Select white Sand Resort, Nice and clean room as well the entire Resort and Thank you to Cielo and Daniel our concierges from villa 59 and Wilbert our waiter at the Sumptuori restaurant thank you for all your attentions, super recommended the Grand Palladium Resorts for next vacations Thank you
Stayed 4 nights in Nov 2025

10/10 Excellent

jasmin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and friendly staff. I will come here again
Stayed 5 nights in Oct 2025

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Amine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with all amenities and great personnel. The only comment I can give is not enough golf carts available for rides. Had to wait over 15 min in many times to get a ride specially that the resort is huge
Stayed 7 nights in Nov 2025

10/10 Excellent

Evelina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Oct 2025

10/10 Excellent

Mei Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great
Stayed 7 nights in Aug 2025

8/10 Good

Li Yuan

Liked: Amenities, property conditions & facilities
The pools are great, and the overall atmosphere is relaxing. Food options and quality could be improved, and I definitely recommend booking the adults-only TRS section for a better experience. Most of the staff provided excellent service, but the pool bar at White Sands was a bit slow, and at times, it felt like we were being overlooked.
Stayed 7 nights in Oct 2025

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super friendly! Citally was the bed conseirge ever. David and Cielo made everything super easy and they were very nice. Antonio from the bar was so funny!
Stayed 4 nights in Oct 2025

10/10 Excellent

Aracely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm and quiet environment
Lobby at the white sands
Stayed 5 nights in Sep 2025

10/10 Excellent

Sopio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My concierge David and all staff were the best! ♥️
Stayed 3 nights in Oct 2025

10/10 Excellent

Jayson

Liked: Cleanliness, amenities, property conditions & facilities
This resort gave me one of the best vacation experiences I’ve ever had. From the moment I arrived, the hospitality and security were exceptional. Reception set the tone, and Martin deserves a huge shoutout—he was incredibly patient and explained everything about the resort, the restaurants, and the activities in detail. We were also assigned our own concierge team, Dave and Cielo, and they were outstanding. Whatever we needed, they handled it—from answering questions to booking our restaurant reservations. Jesús at the front desk was also extremely accommodating with reservations. They made the entire trip stress-free. The buffet and restaurants were spotless, and the staff in both the dining area and the kitchen were generous, attentive, and truly dedicated to great service. I’m genuinely grateful for this experience, and I’ll be recommending this resort to my coworkers, colleagues, friends, and family. A perfect place for a smooth, worry-free vacation.
Stayed 6 nights in Dec 2025

10/10 Excellent

Annmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
David was great and knowledgeable! First time at this location and have no complaints.
Stayed 3 nights in Sep 2025

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous & always helpful, David & Cielo (concierge) both were helpful. Just one feedback, this hotel needs to have more vegetarian food option as they had very less & we could not enjoy food.
Stayed 3 nights in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They offer a consierges a couple of eager kids full of energy alway ready to help and knowledge of the place Cielo and David Gracias
Stayed 2 nights in Sep 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good stay. Staff was very attentive, our concierge Cielo was awesome and constantly checked on us. Carlos was great at casino night and had a very good vibe. Luis at the TRS pool was top notch. Overall bartenders and restaurant staff were friendly and efficient. Thanks to Expedia (not sure if Expedia in general or due to our Platinum status) we received an upgrade to “vip” which gave us access to TRS facilies and restaurants. The food (especially breakfast and buffets) were night and day between TRS and the other “lower-end” parts of the resort, which made our experience much more enjoyable. Unfortunately the buffet at the non-TRS properties was below par for a 5 star restaurant. Romance bungalow was very unique and neat, nice to not have neighbors above or below you. Ovearll this is a good property, and would come bacl but probably book TRS next time.
Stayed 4 nights in Nov 2025

2/10 Terrible

Jeannette

Disliked: Staff & service
My luggage was delayed and the hotel failed to notify me it was delivered even after I inquired multiple times. They never gave it to me and it’s been missing now for 2 weeks. They ruined my family vacation! Additionally there was construction taking place next to our hotel. There were some days when the pathways were closed so you had to walk around. Would have been good to have a prior notice.
Stayed 4 nights in Nov 2025

8/10 Good

Nawar Najeeb Bihnam

Liked: Cleanliness, staff & service, amenities
We got a VIP access because we reserved through expedia but there was not a detailed explanation about what does that includes, so we missed going to some restaurants. Otherwise everything was nice
Stayed 5 nights in Oct 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TRS pool was amazing and they had fun aqua activities during the day like aerobics and water bike class. Overall the service was amazing no matter where you were from the check-in, to shops, to dining and concierge. The resort was pristine everywhere. The only little hiccup was waiting for shuttles to take you from different areas, sometimes the wait was a little long in the heat but it wouldn't deter me from staying again! Shout out to Angel at the front desk, Adrian at concierge and David and Cielo at Villa 59 and the entire staff at Helios for exceptional service!
Stayed 3 nights in Oct 2025

10/10 Excellent

John

Liked: Property conditions & facilities, room comfort
Excellent holiday
Stayed 11 nights in Jun 2025

8/10 Good

Robert

Liked: Cleanliness, amenities, property conditions & facilities
room was fine, could of been cooler as it was still hot in there. Though we had a major issue with getting in our room the first 24hrs and they seemed to not help us until we threated to talk to manager and wanted a day no charge. very frustrating . David the consirge was good, but Ceilo was not. the issue didn't get completley fixed in the long run, and still had issues getting into our room for the rest of the stay but it worked out. no compensation was given to us which i found was not good. they should of done at least a free massage or free night, but instead gave us vouchers for hydro therapy which was a value of $50 us each. and it wasn't that great
Stayed 3 nights in Dec 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Vladan

Liked: Cleanliness, staff & service, property conditions & facilities
Great concierge staff Cielo and David. Fabulous room aytendants and turn down attendants. Supep friendly staff.
Stayed 6 nights in Aug 2025

10/10 Excellent

Kimberly Renee

Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent! Every staff member there was so friendly. Thanks to David (concierge) for making sure we were taken care of!
Stayed 5 nights in Jul 2025
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Policies

† More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid
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