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Grand Palladium Kantenah Resort & Spa All Inclusive

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Aerial view - Grand Palladium Kantenah Resort & Spa All Inclusive (Kantenah)
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Private beach, white sand, sun loungers, beach umbrellas - Grand Palladium Kantenah Resort & Spa All Inclusive (Kantenah)
Lake - Grand Palladium Kantenah Resort & Spa All Inclusive (Kantenah)
Lobby sitting area - Grand Palladium Kantenah Resort & Spa All Inclusive (Kantenah)
Luxury
5.0 star property
8.8

Excellent

Tropical retreat with white sand beach

Abundant wildlife roams freely throughout the lush grounds, creating a natural sanctuary. The family area offers butler service and beach access for snorkeling. Restaurants and bars serve premium drinks while the Zentropia spa provides rejuvenating treatments after exploring nearby ruins.

Popular amenities

  • Parking included

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Garden View

8.4 out of 10
Very good
(64 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Single Use Garden View

Minibar, in-room safe, desk, blackout drapes

Junior Suite Single Use Garden View

7.4 out of 10
Good
(6 reviews)
  • Garden view
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Garden View

Minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Garden View

9.4 out of 10
Exceptional
(23 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Swim-up

Balcony view

Family Selection Junior Suite Swim-up

9.4 out of 10
Exceptional
(26 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Rooftop with Private Pool

View from room

Family Selection Junior Suite Rooftop with Private Pool

9.4 out of 10
Exceptional
(3 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Suite Beachfront

Minibar, in-room safe, desk, blackout drapes

Family Selection Suite Beachfront

8.8 out of 10
Excellent
(6 reviews)
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Rooftop with Private Pool Single Use

View from room

Family Selection Junior Suite Rooftop with Private Pool Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Swim-up Single Use

Balcony view

Family Selection Junior Suite Swim-up Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Junior Suite Vista al Jardin Single Use

Minibar, in-room safe, desk, blackout drapes

Family Selection Junior Suite Vista al Jardin Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Family Selection Suite Beachfront Single Use

Minibar, in-room safe, desk, blackout drapes

Family Selection Suite Beachfront Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located in Kantenah, Grand Palladium Kantenah Resort & Spa All Inclusive is on a private beach. The area's natural beauty can be seen at Cenote Azul and Akumal Beach. Traveling with kids? Don't miss Xel-Há Park. Snorkeling and windsurfing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Kantenah travel guide
Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul small lake of mayan jungle in Yucatan, Mexico.
    Cenote Azul
    5 min drive - 4.9 miles
  • Akumal Beach
    Akumal Beach
    6 min drive - 4.7 miles
  • Ecopark Kantun Chi
    Ecopark Kantun Chi
    6 min drive - 5.5 miles
  • Cenote Cristalino
    5 min drive - 5.1 miles
  • Akumal Ecological Center
    6 min drive - 4.7 miles

Getting around

  • Cancun Intl. Airport (CUN)
    67 min drive

Restaurants

  • Pueblito Lindo
    8 min drive
  • Xtra Time Sport Bar
    1 min walk
  • La Hacienda
    1 min walk
  • Oishi Japanese Restaurant
    8 min drive
  • Lobby Bar White Sand
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • iPod dock
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Grand Palladium Kantenah Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium Kantenah Resort & Spa All Inclusive located?

This Kantenah property is on the beach, 6.6 mi (10.6 km) from Puerto Aventuras Marina, and within 16 mi (25 km) of Akumal Beach and Xel-Há Park.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

8.8

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 655 out of 1028 reviews
Rating 8 - Good. 207 out of 1028 reviews
Rating 6 - Okay. 75 out of 1028 reviews
Rating 4 - Poor. 46 out of 1028 reviews
Rating 2 - Terrible. 45 out of 1028 reviews

Reviews

Verified

10/10 Excellent

Yesenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean, All staff was amazing and super family friendly.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Matuesz Jozef

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly staff and food was pretty good. Loved how large the pool was and room service.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Carolay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a huge paradise The buffet food was amazing, so many options The pools are clean and big The rooms are so spacious/clean and eveyone gave us such a great service Highly recommend this Hotel Very family friendly
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Lyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with your family. Lots of sports and activity options. Pools were fun and refreshing. Food was very good and drinks plentiful!!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Thomas Adam Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities, food was excellent and varied. The property around the sea looked tired; but we stayed in the new buildings overlooking the pool, and it was excellent
Stayed 10 nights in May 2026
Verified

10/10 Excellent

Sedin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service top of the line.
Stayed 7 nights in Jun 2026
Verified

10/10 Excellent

Zalman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed with our teenage daughter and we all had a wonderful time. Having the butler service was great for coordinating reservations and rides, everyone was helpful and friendly. We had an amazing time and can’t wait to go back again! There is nothing I would have wanted different from the stay, everything was great!
Stayed 7 nights in May 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great peaceful stay
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great: everybody kind and super helpful. They cleaned the room nicely every day and even left some balloons for our child when we returned in the evening
Stayed 10 nights in May 2026
Verified

10/10 Excellent

Graydon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Very nice pools and grounds. Only downside was small beach and minimal effort to remove seaweed.
Stayed 7 nights in May 2026
Verified

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely accommodating - plenty to do for the kids - excellent pools and access to other resorts on property
Stayed 6 nights in Apr 2026
Verified

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the resort. Beautifully decor, ambitious, very spacious and large. The quality of the food was great. The staff was very friendly and always smiling and helpful. There were a couple of things we were not happy with and it was the sales people always trying to sale timeshares to the point that we were even woken up to the phone aggressively ringing until we answered and the seaweed on the beach.
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great staff, Alfredo at the sand castle bar was great.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort with a lot of amenities for families.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect resort for a family with kids! Clean rooms, friendly staff, great food, various entertainment!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Virginia Marie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time and enjoyed our stay at the Grand Palladium Kantenah resort. The staff were incredible and very helpful from check-in to check out. David and Cielo, our private concierges, made sure to keep us updated every day on activities and checking in to make sure everything was as we needed. The pools were clean and we enjoyed our relaxing time in the sun. We even did the Aquagym class and had a great time. I highly recommend this resort.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities
Pool areas were amazing excellent for families of all ages, phenomenal staff. Everything was absolutely incredible made for a trip of a lifetime for our family!
Stayed 9 nights in Mar 2026
Verified

10/10 Excellent

Lyudmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is huge and clean, a lot of activities for kids.
Stayed 10 nights in Mar 2026
Verified

10/10 Excellent

Cherise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the family section. Amazing staff, clean and an overall beautiful resort! Pools were warm and clean!
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Valeriia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful place, service is on top!!! Great pools, especially Family Selection, where you can find spf cream, body lotion and anti mosquito cream. What was very helpful for us! In the room’s bathroom you can find L'OCCITANE cosmetics which is perfect for body and hair. We had two birthdays during the stay and the room was decorated two times for us! The food was delicious There were real flowers in each bathroom, not artificial flowers, which I loved! Only one IMPORTANT thing… watch for see grass seasons before coming! Highly recommend this resort!
Stayed 4 nights in May 2026
Verified

10/10 Excellent

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite resort in Riviera Maya. Every trip is fantastic. The staff are amazing. We would visit to see Maria at the Family Selection pool alone.
Stayed 8 nights in Mar 2026
Verified

10/10 Excellent

Heather Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second stay. We stayed Family Select with a swim out and enjoyed it immensely. Food was excellent, property is breathtaking… service sublime
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Lots to explore. Very attentive staff, as well. We loved our stay.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Nathanial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, beautiful beach, good food, great hospitality and professionalism from staff
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pools. Staff were very nice. The food was good. Overall a great family stay.
Stayed 5 nights in Mar 2026