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Grand Palladium Colonial Resort & Spa All Inclusive

5.0 star property
Travelers can unwind by the turquoise ocean or seek adventure with boat tours and basketball courts at this all-inclusive beachfront resort

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Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

5 outdoor pools, pool umbrellas, sun loungers - Grand Palladium Colonial Resort & Spa All Inclusive (Kantenah)
Couples treatment rooms, sauna, hot tub, steam room, Turkish bath - Grand Palladium Colonial Resort & Spa All Inclusive (Kantenah)
Aerial view - Grand Palladium Colonial Resort & Spa All Inclusive (Kantenah)
Lobby sitting area - Grand Palladium Colonial Resort & Spa All Inclusive (Kantenah)
Lobby sitting area - Grand Palladium Colonial Resort & Spa All Inclusive (Kantenah)
Located on a private beach near Akumal Beach, Grand Palladium Colonial Resort & Spa All Inclusive offers an unforgettable tropical getaway. Savor Mexican cuisine at La Adelita or unwind with a deep-tissue massage and hydrotherapy at the spa. With 6 outdoor pools, a children's pool with waterslide, Pilates classes and fitness classes to keep you active.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • All inclusive

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • 37 sq m
  • Sleeps 1
  • Free WiFi

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 1
  • Free WiFi

View all photos for Suite Luxury

Down comforters, minibar, in-room safe, desk

Suite Luxury

  • 58 sq m
  • Sleeps 1
  • Free WiFi

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Suite Luxury

Down comforters, minibar, in-room safe, desk

Suite Luxury

  • 58 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • 37 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • 37 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Room Deluxe

Down comforters, minibar, in-room safe, desk

Room Deluxe

  • 37 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Deluxe Garden View

Down comforters, minibar, in-room safe, desk

Deluxe Garden View

7.8 out of 10
Good
(49 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite Garden View

32-inch flat-screen TV with cable channels, TV, pay movies

Junior Suite Garden View

7.6 out of 10
Good
(7 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside | Down comforters, minibar, in-room safe, desk

Romance Villa Suite Poolside

  • Garden view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Single use Garden View

Down comforters, minibar, in-room safe, desk

Deluxe Single use Garden View

9.8 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed
  • Free WiFi

View all photos for Deluxe Triple Garden View

Down comforters, minibar, in-room safe, desk

Deluxe Triple Garden View

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 37 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free WiFi

View all photos for Junior Suite Poolside

Down comforters, minibar, in-room safe, desk

Junior Suite Poolside

8.6 out of 10
Excellent
(10 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Connecting Suite

Down comforters, minibar, in-room safe, desk

Connecting Suite

  • 84 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds
  • Free WiFi

Junior Suite Garden View

  • Sleeps 3
  • Free WiFi

Junior Suite Poolside

  • Sleeps 3
  • Free WiFi

Deluxe Room With Garden View

  • Sleeps 3
  • Free WiFi

Romance Villa Suite Poolside

  • Sleeps 2
  • Free WiFi

Deluxe Room With Garden View

  • Sleeps 1
  • Free WiFi

Connecting Suite

  • Sleeps 6
  • Free WiFi

View all photos for Suite Junior with Pool View

Down comforters, minibar, in-room safe, desk

Suite Junior with Pool View

  • 42 sq m
  • Sleeps 2
  • Free WiFi

View all photos for Suite Junior with Pool View

Down comforters, minibar, in-room safe, desk

Suite Junior with Pool View

  • 42 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 3
  • Free WiFi

View all photos for Suite Junior

Down comforters, minibar, in-room safe, desk

Suite Junior

  • 42 sq m
  • Sleeps 4
  • Free WiFi

About the neighborhood

Located in Kantenah, Grand Palladium Colonial Resort & Spa All Inclusive is on a private beach. The area's natural beauty can be seen at Akumal Beach and Half Moon Bay. Traveling with kids? Don't miss Xel-Há Park. Discover the area's water adventures with scuba diving, snorkeling, and boat tours nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Kantenah travel guide
Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710

What's nearby

  • Cenote Azul small lake of mayan jungle in Yucatan, Mexico.
    Cenote Azul
    5 min drive - 4.9 miles
  • Akumal Beach
    Akumal Beach
    6 min drive - 4.7 miles
  • Ecopark Kantun Chi
    Ecopark Kantun Chi
    6 min drive - 5.5 miles
  • Cenote Cristalino
    5 min drive - 5.1 miles
  • Akumal Ecological Center
    6 min drive - 4.7 miles

Getting around

  • Cancun Intl. Airport (CUN)
    67 min drive

Restaurants

  • Pueblito Lindo
    8 min drive
  • Xtra Time Sport Bar
    1 min walk
  • La Hacienda
    1 min walk
  • Oishi Japanese Restaurant
    8 min drive
  • Lobby Bar White Sand
    9 min walk

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Luxury all-inclusive property near Puerto Aventuras Marina
Located close to Akumal Beach, Grand Palladium Colonial Resort & Spa All Inclusive provides a free breakfast buffet, 2 swim-up bars, and a beach bar. With a private beach, beach massages, and sun loungers, this property is the perfect place to soak up some sun. Indulge in hydrotherapy, a massage, and a body wrap at the onsite spa. Be sure to enjoy a meal at any of the 4 on-site restaurants. The gym offers fitness classes and Pilates classes; other things to do include windsurfing, volleyball, and basketball. Stay connected with free in-room WiFi, and guests can find other amenities such as a poolside bar and a terrace.
Other perks include:
  • 5 outdoor pools and a children's pool, along with a waterslide, 2 swim-up bars, and sun loungers
  • Free self parking
  • Tennis courts, babysitting (surcharge), and a 24-hour front desk
  • Beach towels, a gift shop, and massage treatment rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 252 rooms boast comforts such as 24-hour room service and furnished balconies, in addition to perks like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Dining availability limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Scuba-diving lessons
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Ecostars, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 4 restaurants
  • 8 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 hot tubs
  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 7 buildings
  • Banquet hall
  • Built in 2002
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the spa

Frequently asked questions

Does Grand Palladium Colonial Resort & Spa All Inclusive have a pool?

Yes, this property has 5 outdoor pools and a children's pool.

Is Grand Palladium Colonial Resort & Spa All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Palladium Colonial Resort & Spa All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Grand Palladium Colonial Resort & Spa All Inclusive?

Check-out is at noon.

Are there all-inclusive benefits at Grand Palladium Colonial Resort & Spa All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Grand Palladium Colonial Resort & Spa All Inclusive located?

This Kantenah property is on the beach, 6.6 mi (10.6 km) from Puerto Aventuras Marina, and within 16 mi (25 km) of Akumal Beach and Xel-Há Park.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Palladium Colonial Resort & Spa All Inclusive Reviews

8.2

Very Good

8.6

Cleanliness

8.2

Location

8.2

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 473 out of 1000 reviews
Rating 8 - Good. 281 out of 1000 reviews
Rating 6 - Okay. 114 out of 1000 reviews
Rating 4 - Poor. 65 out of 1000 reviews
Rating 2 - Terrible. 67 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Rheanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice beach access, great pools, excellent food choices, friendly staff!
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, excellent food choices. Good entertainment
Stayed 7 nights in Mar 2026
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly service
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

LeeAnna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was incredible. Loved all the restaurant options. Access to all of the lobbies and activities was great.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this resort was amazing. Anything you forget to bring, you can either buy or it is provided for you. The staff are extremely friendly and helpful.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

shantia Renae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful in every aspect. They ensured to check in everyday with every staff changes. They were kind, friendly and meet every request. The food was great! Everything about my stay when as planned. Loved this trip!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly and attentive. Enjoyed our stay.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing ester kept our room fully stocked and cleaned. Staff in general was just amazing they made sure you felt like vip all trip. Can’t thank them enough for letting us enjoy our stay at an amazing resort.
Stayed 4 nights in Feb 2026
Verified

2/10 Terrible

Sergio

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The room needs an update. Staff needs better training. Breakfast was good and the bars.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ronald

Liked: Cleanliness, amenities, property conditions & facilities
Nice clean renovated room that was comfortable and well stocked
Stayed 8 nights in Jan 2026
Verified

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d highly recommend anyone come to this resort. There is truly something for everyone. The property is massive and it has a lot to offer. I would recommend the staff explain in more detail upon arrival of its guests all of the amenities available & how to get there. However, the staff members were always happy to answer our questions. We had an incredible time!
Infinity pool (TRS property)
White Sands Pool
Colonial pool
Colonial pool, swim up bar
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Andrew J

Liked: Cleanliness, amenities, property conditions & facilities
Room was very nice, we had 13 people at the resort for 7 days and we all had a great time, I just needed to remember to do some more walking before we went, you can really get your steps in here, or you can get rides also lol.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Dustin

Liked: Cleanliness, amenities, property conditions & facilities
Very big resort, and the busses will take you anywhere you want to go. Has 3 different vibes, the family/kids pool, the mostly adult pool, and the only adult pool. The drinks were very good, and the food was also really good. I would highly recommend trying the restaurant Helios as it was our favorite. The Italian restaurant Portofino may have been having an off night, because it was not very good and they didn't let you order appetizers???? Quite strange, but overall still a great experience and would highly recommend!!!!
Really good Pina coladas and funky monkeys
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Cassidy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here! The beach and views were absolutely beautiful, and there were lots of fun activities to choose from throughout the day. The resort was clean and well maintained, and the staff were super friendly and helpful. I also felt very safe the entire time, which made it easy to really relax and enjoy the stay. Would definitely recommend!
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

TATYANA

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast had a lot of choices. Service was great. We spent most of the time near the sea. The beach is sandy and very good for a long walks
Stayed 11 nights in Dec 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing. It was like they had thought of every detail. The whole resort was immaculately clean inside and out. The pools the beaches were gorgeous with tons of seating. There was a sargassum problem this week, however the resort staff were cleaning it continually and the beach was quite usable in places. The resort was so spacious, we walked all the time and always something fun to see, including lots of wildlife. There were shuttles running all the time for people that didn’t want to walk. The food was delicious, with many different places to eat. We especially loved the Japanese Show Cooking, and the cafe. We participated in many activities. Painting with Liz was a highlight. We also loved Bar Tending Lessons and Sushi making! The nightly entertainment was so much fun! The White Party and Tacos and Tequilla were not to be missed! We would go back to this resort in a heartbeat!
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, amenities, property conditions & facilities
Initially booked another resort had major troubles. So changed to Grand Palladium Colonial. Absolute amazing. They upgraded our room on arrival at no cost. Lots to do and see. Food was excellent. No complaints from me I will go back to this resort. Loved It!
Grand Palladium Colonial
Stayed 6 nights in Oct 2025
Verified

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort property and staff. Rooms were clean and public bathrooms were always very clean and well stocked. Food and restaurant selection very good. Juan and Jesus at the Sumptuori restaurant were excellent, friendly, hard working and funny. The Mexican restaurant is very ethentic dining so if your used to Canadian and Americanized Mexican then this is not the restaurant for you. The sports bar is open 24 hours and offers a great atmosphere and good appy style pub snacks. It’s a hidden gem. Omar our concierge was top notch.He consistently amazed us. We were a group of 8 with four rooms. He knew everyone’s sir names and room numbers without us reminding him. It’s so nice to be able to explore the other resorts while staying at Colonial. Thank you.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Dolores

Liked: Cleanliness, amenities, property conditions & facilities
Everything was just wonderful. They made me feel welcome all the time. Miguel was so good at the Hacienda restaurant with his beautiful smile. I can’t wait to come back. Thank you so much for this great experience
This was a beautiful sunshine
Ready for the season
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Bryan D

Liked: Cleanliness, staff & service, amenities
This was our second stay at TRS Yucatan and we’re very happy with our stay. Our butler Alberto was exceptional. He went above and beyond to make our vacation special for us. Other exceptional staff include Daniel and Hector who were very helpful with rides around the resorts and helping out with our luggage. We were very happy with the resort and the food, drinks and amenities were still outstanding. However, coming back we noticed a few things that we wish had not changed. The hydro circuit used to be a perk of TRS and now is an upcharge. The amount of upcharging at the resort now is a bit underwhelming. Also, the quality of the food at El Gaucho was very disappointing. There was better steak at the other à la carte restaurants we tried. The Italian, French and Mediterranean restaurants were all very good. The best restaurant service by far was at Caprichio. The staff were the most attentive and friendly. The venue at Helios was very nice but Caprichio had the better food and service.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Victor Reynaldo

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, staff, amenities… this was a great vacation, if God let me I’m coming back to this paradise and thanks to Expedia we were upgraded to VIP, that was amazing.
Stayed 6 nights in Nov 2025
Verified

6/10 Okay

Mike

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We've been to this resort multiple times over the past 15 years. The staff and resort grounds are excellent! Staff are so friendly and willing to serve. Unfortunately, the hotel services (rooms) are really showing their age. We had guests that did not have hot water for 2 days, a tv that was replaced after three sevice visits, remotes that did not work, a shower faucet that broke off causing water problems. We personally had a water leak from the ceiling that began in our bathroom. We ultimately had to moved from our room at 23:00. I'm not sure we'll return again due to the room issues. Sad, you pay a premium for this resort. They need to dedicate a portion of their revenue into room upgrades, or they will continue to lose long term customers.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is great very clean the staff is amazing very friendly and always ready to help a lot of things to do for adults and kids
Stayed 6 nights in Jul 2025
Verified

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay! The resort is very safe, peaceful, and fun. There are many different dining options as well as several buffets. All of the staff were super friendly and treated us well. Our buildings concierges David and Cielo were incredibly helpful during our stay. They were able to answer all of our questions, as well has assisting us with different bookings. There are multiple pools on site and a beach as well. Our room was also very nice and the cleaning crew did an amazing job upkeeping it. There are also many actives and shows to enjoy as well. Thank you so much for making our stay great!
Stayed 4 nights in Dec 2025