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Serene Kandy

4.0 star property
Lakefront hotel with 8 outdoor pools and a restaurant

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Terrace/patio
Junior Suite with Jacuzzi - East Wing | 7 bedrooms, premium bedding, in-room safe, desk
7 bedrooms, premium bedding, in-room safe, desk
Daily continental breakfast (USD 10 per person)
Super Deluxe Double or Twin - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Breakfast available
  • Room service
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Super Deluxe Quadruple with Kitchenette - Main Wing

Super Deluxe Quadruple with Kitchenette - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Quadruple with Kitchenette - Main Wing

Highlights

Balcony
Soundproofed
Air conditioning
Kitchenette
Refrigerator
Dishwasher
Flat-screen TV
Premium bedding
  • Sleeps 4
  • 2 Twin Beds and 1 Double Bed

View all photos for Super Deluxe Double or Twin - Main Wing

Super Deluxe Double or Twin - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Double or Twin - Main Wing

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
7 bedrooms
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Super Deluxe Single - Main Wing

Super Deluxe Single - Main Wing | 7 bedrooms, premium bedding, in-room safe, desk

Super Deluxe Single - Main Wing

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
7 bedrooms
Private bathroom
Hair dryer
  • Sleeps 1
  • 1 Double Bed

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8.8 out of 10, Excellent, 448 reviews
Radisson Hotel Kandy

About the neighborhood

Map
113, Rajapihilla Mawatha, Kandy

What's nearby

  • Temple of the Tooth - 20 min walk - 1.1 miles
  • Kandy Lake - 3 min drive - 1.2 miles
  • Udawatta Kele Sanctuary - 4 min drive - 1.6 miles
  • National Hospital Kandy - 4 min drive - 1.4 miles
  • Royal Palace of Kandy - 4 min drive - 1.7 miles

Getting around

  • Kandy Railway Station - 8 min drive
  • Bandaranaike Intl. Airport (CMB) - 170 min drive

Restaurants

  • ‪Hideout Lounge - ‬17 min walk
  • ‪The Empire Café - ‬18 min walk
  • ‪Soul Food - ‬16 min walk
  • ‪Burger King - ‬15 min walk
  • ‪Kandyan Muslim Hotel - ‬19 min walk

About this property

Serene Kandy

Upscale hotel by the lake
Take advantage of a terrace, laundry facilities, and a bar at Serene Kandy. Free in-room WiFi and a restaurant are available to all guests.
You'll also find perks like:
  • 8 outdoor pools and a children's pool, with sun loungers
  • Free self parking
  • Continental breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • A front-desk safe, luggage storage, and newspapers in the lobby
Room features
All guestrooms at Serene Kandy feature perks such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 42-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, balconies, and eco-friendly cleaning products

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 6:00 AM to 10:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 8 outdoor pools
  • Children's pool

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • On a lake
  • Pool loungers
  • Terrace

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Paper towels

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: USD 60
  • Christmas Eve (December 24) Gala Dinner per child: USD 30 (from 6 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: USD 75
  • New Year's Eve (December 31) Gala Dinner per child: USD 37.5 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 80 per vehicle (one-way)
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Serene Grand Hotel Kandy
Serene Grand Hotel
Serene Grand Kandy
Serene Grand
Serene Kandy Hotel
Serene Kandy Hotel
Serene Kandy Kandy
Serene Kandy Hotel Kandy

Frequently asked questions

Does Serene Kandy have a pool?

Yes, this property has 8 outdoor pools and a children's pool.

Is Serene Kandy pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serene Kandy?

Self parking is free at this property.

What time is check-in at Serene Kandy?

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Serene Kandy?

Check-out is at noon.

Does Serene Kandy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 80 per vehicle applies.

Where is Serene Kandy located?

Situated in the historical district, this hotel is within a 10-minute walk of Kandy Viewpoint and Malwathu Maha Viharaya. Wales Park and Kandy Clock Tower are also within 1 mi (2 km). Kandy Railway Station is 21 minutes by foot.

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Serene Kandy Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 10 out of 33 reviews
Rating 8 - Good. 13 out of 33 reviews
Rating 6 - Okay. 6 out of 33 reviews
Rating 4 - Poor. 3 out of 33 reviews
Rating 2 - Terrible. 1 out of 33 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a fantastic view of Kandy. The staff and food were excellent and the rooms were great. Highly recommended.
Stayed 1 night in Sep 2024

10/10 Excellent

Ganesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, rooftop pool and bar area is brilliant. Restaurant and chef are top
Stayed 3 nights in Sep 2024

10/10 Excellent

Barry

Liked: Staff & service, property conditions & facilities
Excellent hotel, staff couldn’t do enough for us. Good value too as when booking I understood it was a room only deal but it turned out to also include breakfast and evening meal so it worked out at just £35/night each. Would definitely stay here again! 👍👍👍
Stayed 2 nights in Mar 2024

6/10 Okay

Ishbel

Liked: Cleanliness

Ridiculously expensive room

Hotel was fine but we were hugely over charged for our room compared to what our children and partners paid for their rooms - such a huge difference in price for 2 different room categories. We paid 350 usd for 2 nights for massive room which we didn’t need and no breakfast and the other 2 double rooms which were very nice only cost 150 usd for 2 nights including breakfast which was a much better deal. On asking the hotel to move us to a double room they refused this although we saw on the internet that there was availability and at a much reduced price compared to what we paid. We felt cheated with the price we had to pay for our room and would definitely not recommend people to book the room for 4 people if only 2 need a bed. Otherwise the pool area was nice and double rooms were good standard. Hotel seemed to be empty apart from us which is another reason we cannot understand why we had to have such a huge and expensive room. Breakfast was not very nice at all although the staff did their best. We think everything was done in a microwave. Will definitely not be going back to this hotel ! If only they could have shown some goodwill .
Stayed 2 nights in Feb 2025

6/10 Okay

nerina

Liked: Staff & service
Stayed 3 nights in Feb 2025

8/10 Good

Dylan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Unwelcome, down the road and someone has a key!

We booked Serene Kandy despite some of the reviews on here. We are aware that we are travelling in low season and hotels are not at capacity. We had booked a room in the East Wing and so arrived there. There was a reception, closed, and a security guard who told our driver that we were not expected and to go away. We had not realised from booking that the East Wing is an entirely separate building down the road. We persisted and went to main hotel reception, where again they told us they had not got a booking for us. Finally they gave us a room, back in the east wing, which wasn't ready. We did not get any information - wifi password, bottled water etc. Dinner, breakfast and the pool were in the main wing, a 3 minute walk down a very dark, windy road where traffic goes fast. It gets dark at 6pm and we felt uncomfortable. They reluctantly offered to pick us up in a tuk tuk (heavy rain) but this service was not offered again. We had booked dinner and it must be said, food was amazing. However, be aware that drinks (including water) are extra - they kept bringing us more and then charged us. We accepted all of this, however, at 1.30am on our final night we were awoken by a very large party in the lobby of our wing. After a while, our door was unlocked from the outside. Fortunately, we had the security chain across, but it is unacceptable that someone else was given a key to our room, potentially putting two solo females at risk.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Good hotel and in hilly area of Kandy. Restaurant was also good. Road was busy enough that we could just hail a tuk tuk for 300rup into Kandy Center.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Room comfort
Needs improvement in room maintenance. Telephone not working, set top box not working, remote not working
Stayed 1 night in Dec 2018

8/10 Good

Soeren

Liked: Room comfort
Stayed 2 nights in Jan 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Not a 4 star hotel..very disappointed

My partner and I stayed at the hotel for 2 nights and we were very disappointed as it is not a 4 star hotel as stated and not close to any attractions. In our opinion it is a basic b&b place which we would probably rate a 2 star. The hotel is situated quite high up the hill so it is not as close to the temple of tooth or the lake or Kandy town. The bathroom was all clogged up and it was the same in another room we were moved to on our second day. Bedside mats were towels which looked like they were not cleaned. The drivers who work for the hotel are utterly expensive so don't be fooled to book tours with them. Breakfast was basic but dinner wasn't great at all. Staff are very friendly and helpful.
Stayed 2 nights in Jan 2018

8/10 Good

Ajit, Colombo

Liked: Cleanliness, staff & service, property conditions & facilities

Take Care to avoid injury

As soon after checking in,we were guided to our room and on entering through the Doorway, I knocked my Leg .on the corner of the Bed ,which is quite sharp edged,resulting in my skin coming off. The cause of this happening is because the Mattress is about 6" shorter on the Left side,Right side and from the Foot of the Bed. The Hotel should warn the guests accordingly or fit out the Beds with Mattress to fit the framework. The Manager and Staff immediately got me Ice to apply on the wound and thereafter rendered First Aid.
Stayed 2 nights in Jan 2018

10/10 Excellent

Raman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Serene grand

Awesome. Great location. Scenic view. Nice comfy rooms
Stayed 1 night in Jan 2018

8/10 Good

Nick, perth

Liked: Cleanliness, room comfort
Disliked: Staff & service

Nice hotel

Charged for beers from mini bar that weren't there to begin with
Stayed 1 night in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do it

Nice and clean. Monkeys on the balcony which was awesome. Breakfast was nice only because the had an omelett guy. Would stay again.
Stayed 2 nights in Dec 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay in Kandy

Attentive staff, good food
Stayed 3 nights in Nov 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Traveller, USA

Liked: Cleanliness, staff & service

Not as bright as 4 stars, but good for a night

he hotel definitely should be categorized as three-star. The rooms are clean and comfortable, but completely outdated. I stayed in a deluxe double room and it was nothing fancy. The walls, ceilings, and floors are not soundproofed. You can hear EVERYTHING from other guests, the restaurant, and staff. It seemed like they were constantly moving furniture above me and you hear the regular slamming of doors. I had a mountain view of the building next-door under construction. The rooms aren't sealed very well. There was a large gap under my room door (I put a towel to block bugs coming in) and gaps in the sliding glass doors. They don’t provide face or hand towels. I had to request when I first arrived and only got one in the two nights that I stayed. They don’t have duvets or comforters. You’re only left to cover with the bedsheets. I agree with the previous guests, the layout is bazaar. On the plus side, the breakfast and dinner buffets are good. However, the food is only warm and not hot. And the staff is friendly enough.
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

Scott, American living in Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fairly priced hotel with mountain view of Kandy ci

My wife and I stayed here for two nights. We were not sure what to expect, but it ended up being a great place to stay. The staff and the manager did everything they could to make our stay comfortable and enjoyable. They also provided an awesome driver who made it very easy for us to visit all of the sites/activities that we hoped to see. If I had to suggest one thing that I think could be a bit better, I would say the food. It was certainly not bad, but it could be better. About the same as other places I have stayed in Sri Lanka. Overall, I feel good about the room and the service we received. I think the hotel is reasonably priced and it is worth a stay if you are staying in Kandy for a couple days.
Stayed 2 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dreadful service!!!!

I stayed in seven different hotels during my time in Sri Lanka and the Serene Grand was the worst. The bathroom was crawling with ants when we arrived meaning the overall cleanliness was poor. The service was even worse. The internet in the hotel was down so i asked at 8am if it could be checked, by 3pm it was still down and i was told it would be back up in half an hour. An hour later it was still down and it took another hour for them to deliver me a dongle. I was told my laundry would be ready in the morning and again at 3pm I had to ask where this was (the reaction suggested they had completely forgot about it). I was told it would be ready by 4pm but again when i asked i got a surprised look. I came back from dinner at 8pm and the laundry still hadn't been done. If you ask for the staff here to help then you will be completely forgotten about within minutes (and the hotel wasn't even busy).
This review was submitted before 2018 and has not been verified.

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing stay due to overbooking by the hotel

The hotel and room itself was lovely and couldn't be faulted. However, on arrival we were told they only had 1 room left despite having confirmed and paid for two. This meant two of our party were relocated to the Serene Garden down the road. Not a good experience when travelling together. The room at the Serene Gardens was foisty and dingy / not st all what we had booked. Their staff were also unlesssnt and quite rude. Such a shame!
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Mette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt hotel !

Vi sov en nat på Senere Grand og det var skønt. Vi ankom lidt sent efter en laaang dag, og vi fik roomservice, et dejligt bad og ellers slappede vi bare af resten af aftenen. Skønt hotel, der var super rent og pænt.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Kathy, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend for your stay in Kandy

My husband and I thoroughly enjoyed our stay at the Serene Grand Hotel. We had a balcony to the front and each morning the monkeys would come to visit. The bed was comfortable, room was large and clean, and the location was convenient. I would recommend this hotel for your stay in Kandy.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

8/10 Good

Ranadeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing hotel. Best location n view

It was an amazing stay at Serene grand. Simply Awesome
This review was submitted before 2018 and has not been verified.

6/10 Okay

Jarmo

Liked: Property conditions & facilities
Disliked: Cleanliness

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