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Queen's Hotel

Property class: 3

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Photo gallery for Queen's Hotel

A historic building with a central dome, multiple balconies, and arched windows. - Queen's Hotel (Kandy)
A spacious room with a large bed, wooden flooring, a sitting area with chairs, a television, and a door. - Queen's Hotel (Kandy)
A swimming pool with lounge chairs and a small table, surrounded by greenery and buildings. - Queen's Hotel (Kandy)
A large dining hall with multiple tables set for service, ceiling fans, and chandeliers. - Queen's Hotel (Kandy)
A grand lobby with a marble floor, a central floral arrangement, a reception desk, and a staircase with a wooden railing. - Queen's Hotel (Kandy)
You can look forward to a terrace, shopping on site, and a garden at Queen's Hotel. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and Chinese cuisine. In addition to a hair salon and laundry facilities, guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Breakfast available

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard King

A hotel room with a bed, a desk with a computer, a chair, a table with a vase, and a window with curtains.

Standard King

8.0 out of 10
Very good
(3 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room, City View

A hotel room with a bed, a desk with a computer, a chair, a table with a vase, and a window with curtains.

Superior Double Room, City View

  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

A hotel room with a bed, a desk with a computer, a chair, a table with a vase, and a window with curtains.

Superior Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds and 1 King Bed

View all photos for Family Room

A hotel room with a bed, bedside table, lamp, chair, and a television mounted on the wall.

Family Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 27 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Executive Suite

A room with a curved ceiling, a round table with a book and vase, two beige armchairs, a wooden cabinet, and a view of greenery through large windows with curtains.

Executive Suite

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 32 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Double Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Junior Double Room

  • Lake view
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Superior Double Room

A hotel room with a bed, a desk with a computer, a chair, a table with a vase, and a window with curtains.

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

About the neighborhood

Located in Kandy, Queen's Hotel is in the city center. Royal Palace of Kandy and Bahirawakanda Vihara Buddha are local landmarks, and some of the area's activities can be experienced at Dhamma Kuta Vipassana Meditation Centre and Nilambe Meditation Centre. Kandyan Art Association & Cultural Centre and New Ranweli Spice Garden are also worth visiting. Visit our Kandy travel guide
Map
D S Senanayake Veediya, Kandy

What's nearby

  • A white colonial-style building with a red roof on a lake, surrounded by lush greenery and small floating gardens.
    Kandy Lake
    1 min walk - 0.1 miles
  • A traditional water village with buildings along the riverbank, surrounded by lush greenery.
    Temple of the Tooth
    3 min walk - 0.2 miles
  • Udawatta Kele Sanctuary
    5 min walk - 0.3 miles
  • Royal Palace of Kandy
    5 min walk - 0.3 miles
  • Wales Park
    5 min walk - 0.3 miles

Getting around

  • Kandy Railway Station
    11 min walk
  • Bandaranaike Intl. Airport (CMB)
    161 min drive

Restaurants

  • Sky Lounge
    3 min walk
  • Balaji Dosai
    1 min walk
  • Kandyan Muslim Hotel
    4 min walk
  • Soul Food
    5 min walk
  • Hela Bojun Hala
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: USD 8 for adults and USD 4 for children
  • 2 restaurants
  • A bar/lounge

Things to do

  • Children's pool
  • Outdoor pool
  • Shopping

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Built in 1841
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM

Early check-in subject to availability

An early check-in fee will be charged

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 8 for adults and USD 4 for children
  • Airport shuttle fee: USD 75 per room (one-way)
  • Airport shuttle fee per child: USD 75
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Queen's Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Queen's Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property.

What time is check-in at Queen's Hotel?

Check-in start time: 2 PM; Check-in end time: 5:30 AM. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Queen's Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Queen's Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 75 per room applies.

Where is Queen's Hotel located?

Located in the heart of Kandy, this hotel is steps from Kandy Lake and Kandy City Centre. Natha Devale and Wales Park are also within 5 minutes. Kandy Railway Station is 11 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Queen's Hotel Reviews

7.6

Good

7.6

Cleanliness

8.8

Location

7.8

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 54 out of 191 reviews
Rating 8 - Good. 74 out of 191 reviews
Rating 6 - Okay. 33 out of 191 reviews
Rating 4 - Poor. 16 out of 191 reviews
Rating 2 - Terrible. 14 out of 191 reviews

Reviews

Verified review

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel was wonderful.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Tanwistha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay as a family with little kid. Rooms were clean and housekeeping was available every day. Front desk staff was very helpful and attentive. Front desk made an effort to pack us small breakfast for the road as we checked out every early in the morning. It is a beautiful property in the center of the city and in front of the Tooth relic temple.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a historic hotel with a huge charm factor. My room was enormous with three balconies, and the staff was very welcoming and professional. I especially enjoyed tea and coffee in the outdoor private garden and pool area. The location was central and convenient. I always felt safe and welcomed.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Clare

Liked: Cleanliness, amenities, property conditions & facilities
Cool historical hotel in central location. Recommend the courtyard/ non city view rooms because it is centrally located and the road is busy. We stayed for one night and it was perfect to see what we wanted to see in kandy.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Masud

Liked: Cleanliness, amenities, property conditions & facilities
They upgraded us to a suite facing the lake, allowed us early checkin. Comfortable, good hotel. Easy acceas ro the temple and Cultural dance center and restaurants.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is more than hundred years old hotel and that is one of the reason I like this place. The hotel is well maintained. Old polished floors and wall fittings are still there. Yet my room had a nice modern bathroom. Everyone who made my stay comfortable were kind, friendly and ready to help. Thank you to all of them.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

fraser

Liked: Cleanliness, amenities
Really nice stay at the queens hotel. Great location. Staff amazing. Slightly dated. But that was part of its charm.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

chi yeung ryan

Liked: Cleanliness, staff & service, room comfort
The room is overall good with this over 100 year old building. Some might needed be maintained. But I am happy with the hotel and staff services. I will definitely staying here again.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Beautiful old hotel with great staff! Restaurant provided buffet meals at a reasonable price.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Don

Liked: Cleanliness, amenities, property conditions & facilities
This is an old hotel from Brits period. It is decently modern with hot/cold water showers comfortable beds with good linen. And the staff that work there are the most kindest and helpful people. Lovated right by the Buddhist Holy site, TheTemple of Tooth and the ancient lake, it is also very close for shopping as well Unlike many hotels in Kandy built on the mountain sides that require uphill downhill walksor TukTuks, Queens Hotel is right in the city. Only thing not to do is walking in the evening around the lake since all the birds in the world come to roost on trees around the lake. If you want to do a walk, go to the opposite side of the lake where paths are way from tree line.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and on hand for everything and anything from reception and security to waiters and chefs. The pool attendant and gardener were also excellent
Stayed 11 nights in Mar 2025
Verified review

10/10 Excellent

Peter Speed

Liked: Cleanliness

Victorian Experience

A truely Victorian experience. The hotel has kept all its original charm while adding modern luxuries where needed.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Rathna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They went above and beyond to assist me with all my needs. If you’re traveling in the area, I cannot recommend this hotel enough! The staff is incredibly warm and accommodating, making your stay truly enjoyable. Everything about my experience was exceptional.
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Line

Liked: Cleanliness, staff & service, room comfort

Amazing location

Old historic hotel. Amazing location. Serviceminded staff. Downside; too many big tour groups use this hotel, so not so cosy, when you come as the only ones not part of a large group
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Convenient location. Just close to all main attraction and restaurants, such as the Temple of the Sacred Tooth Relic and Kandy lake. The hotel itself looks elegant and the maintenance is quite good. I especially enjoy the life that you can feel the living history of the hotel. It is also conformable to stay in the room. Good choice or stay here of you visit Kandy.
Stayed 2 nights in Oct 2024
Verified review

8/10 Good

hideyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Good for business because of WIFI condition. LIght control at the bed side is very convenient
Stayed 3 nights in Feb 2024
Verified review

8/10 Good

martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You must read-up on what to expect at the queen’s hotel. It may or may not be for you. It feels like stepping back in time. The place is a little shabby in places but if you want to have that feeling of living a bit of history it delivers. It’s an excellent location and the staff are all friendly and helpful. The pool offers a break from the noise of town and just generally- bring your ear plugs! We really enjoyed our stay.
Stayed 3 nights in Jul 2025
Verified review

8/10 Good

Victoria

Liked: Amenities, property conditions & facilities
It was a pleasant stay at The Queens Hotel. We received a warm welcome on arrival. The position is perfect for visiting the Temple, overlooking the lake in Kandy but the traffic noise is incredible. Yes you are right in the heart of the city so not unexpected but trying to sleep is not easy. Room was clean and adequate and probably once was quite something but now old fashioned and very basic. There are no frills, no luxury and although our bathroom had a bath it was impossible to use it as took too long to fill it! Buffet breakfast was ok, basic and our least favourite in Sri Lanka - perhaps we have been spoilt everywhere else. In summary one night was enough for us.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Anne-Sofie

Liked: Staff & service
Disliked: Property conditions & facilities

Charming but in need of renovation

We like the charm of old colonial hotels and would recommend it because of the great location but you should no that a lot of things don't always work. Staff is very friendly and helpful. I saw the one room that has been renovated and it aas very nice with modern bathroom and still the room with colonial style.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay at the Queens Hotel. The property is beautiful, with its traditional colonial architecture and a prime location overlooking the lake and the Temple of the Tooth. The two-bedroom family suite was ideal for our family, offering plenty of space and convenient access to the surrounding shops, restaurants, and main streets. Each room was equipped with air conditioning, which was greatly appreciated in the heat and humidity, and complimentary bottled water was replenished daily. The laundry service was excellent—both efficient and remarkably fast. What truly stood out, however, was the exceptional level of service from the staff. They consistently went above and beyond, whether delivering extra water, showing our daughter how to make an elephant from the towels, or arranging for a pair of trousers to be professionally cleaned after an accidental stain. The facilities were also excellent. The pool and bar area provided a relaxing atmosphere, and the restaurant served a range of delicious meals throughout our stay. The only minor drawbacks were the low shower water pressure, which made washing long hair somewhat challenging, and the noticeable noise from traffic and crows during the night. Light sleepers may wish to bring earplugs. Overall, we would highly recommend the Queens Hotel. Its combination of character, location, facilities, and outstanding service made for a memorable stay, and we would gladly return in the future.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Kirsi

Disliked: Cleanliness, staff & service, amenities
Great surroundings. Lots of history. Unfriendly staff. The safely box didn't work ( somebody had taken the batteries). Nothing was done although I staff different staff members at least five times.
Stayed 2 nights in Jan 2024
Verified review

8/10 Good

Susan

Liked: Cleanliness
Disliked: Property conditions & facilities
Lovely historic hotel, yet sadly long overdue for a major renovation. Upgraded to a suite (thank-you), yet broken air conditioner that staff tried to fix with a broomstick/leaking ceilings in various rooms (dangerous on floorboards)/light bulbs broken & not replaced/dangerous electrical PowerPoints/shower mechanism broken & fell Off & hot water tap itself overheats & liable to burn. In a positive, bed & pillows comfortable, pool fantastic & staff very helpful. Particularly the Manager/CEO Mr Kumar.
Stayed 3 nights in Nov 2024
Verified review

6/10 Okay

Michael

Liked: Cleanliness, amenities
Disliked: Staff & service
Keep your sense of humour and you'll get through the half to one hour check in process and you'll start to enjoy this quirky, totally inefficient hotel in the perfect location opposite the Temple of the Tooth. It's unapologetically rundown - but if you love heritage hotels you'll love this place. It has a nice restaurant with really lovely staff. It's the reception staff that desperately need training in how to deal with customers. We had zero explanation of why we were kept waiting for over half an hour. Very poor communication and generally inept. But again, get through the check in process and you'll be in heritage bliss - well, maybe not 'bliss' but you'll probably love the place anyway.
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Thamarasi Vithana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and vintage vibe rooms. Helpful staff and the location is tge best. Laundry service was available which was a added plus!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

NIKOLAOS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great Hotel
Stayed 1 night in Aug 2024