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Cinnamon Citadel Kandy

4.0 star property
Eco-certified hotel with 2 restaurants and free valet parking

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Photo gallery for Cinnamon Citadel Kandy

2 restaurants, breakfast, lunch, dinner served; local cuisine
Exterior
View from room
Exterior
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Superior Garden Terrace

Superior Garden Terrace | Terrace/patio

Superior Garden Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
TV
Separate bedroom
Hair dryer
Bidet
Private bathroom
  • Sleeps 3
  • 1 Double Bed

Superior Twin River View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Free bottled water
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior River View

1 bedroom, minibar, in-room safe, desk

Superior River View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Hair dryer
Bidet
Private bathroom
  • River view
  • Sleeps 3
  • 1 Double Bed

Deluxe King River View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

Superior Twin Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 2 Twin Beds

Superior King Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 1 King Bed

Superior King River View

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Separate bedroom
Hair dryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 1 King Bed

Deluxe Twin River View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Twin Beds

Superior King

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

1 bedroom, minibar, in-room safe, desk

Deluxe Room

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Bathrobes
  • 48 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room

1 bedroom, minibar, in-room safe, desk

Superior Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Hair dryer
Bidet
  • 40 sq m
  • Sleeps 3
  • 2 Twin Beds

Superior Twin

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
TV
Separate bedroom
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Twin Beds

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About the neighborhood

Map
124, Srimath Kuda Ratwatte Mawatha, Kandy, 20000

What's nearby

  • Bahirawakanda Vihara Buddha - 4 min drive - 1.2 miles
  • Kandy Lake - 4 min drive - 1.9 miles
  • Temple of the Tooth - 5 min drive - 2.1 miles
  • National Hospital Kandy - 5 min drive - 2.1 miles
  • Royal Palace of Kandy - 5 min drive - 2.1 miles

Getting around

  • Kandy Railway Station - 15 min drive
  • Bandaranaike Intl. Airport (CMB) - 158 min drive

Restaurants

  • ‪Cafe 1886 By Salgado Bakers - ‬6 min drive
  • ‪Salgado Hotel & Bakery - ‬6 min drive
  • ‪Kandyan Muslim Hotel - ‬6 min drive
  • ‪Global Kitchen - ‬6 min drive
  • ‪Cinnamon Citadel Panorama Restaurant - ‬1 min walk

About this property

Cinnamon Citadel Kandy

Upscale eco-certified hotel
Consider a stay at Cinnamon Citadel Kandy and take advantage of a poolside bar, a terrace, and a garden. For some rest and relaxation, visit the sauna. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local cuisine. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and babysitting (surcharge)
  • Luggage storage, a front-desk safe, and a banquet hall
Room features
All 119 rooms boast comforts such as air conditioning, in addition to perks like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, electric kettles, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to midnight at scheduled times and on request
  • Onsite parking available only on request
  • Free secured self parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 15 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Giri Sikara Lounge
  • Mahaveli Eliya
  • Pool Bar
  • Vel Eliya

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • No elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Designated smoking areas
  • No plastic water bottles

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Airport shuttle fee: USD 85 per person
  • Rollaway bed fee: USD 50.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 7:00 PM
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Cinnamon Citadel
Cinnamon Citadel Hotel
Cinnamon Citadel Hotel Kandy
Cinnamon Citadel Kandy
Cinnamon Kandy
Citadel Kandy
Kandy Cinnamon Citadel
Kandy Citadel
Chaaya Citadel Hotel Kandy
Chaaya Citadel Kandy Hotel Kandy
Kandy Chaaya Citadel Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Hotel
Cinnamon Citadel Kandy Kandy
Cinnamon Citadel Kandy Hotel Kandy

Frequently asked questions

Does Cinnamon Citadel Kandy have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM–7:00 PM.

Is Cinnamon Citadel Kandy pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cinnamon Citadel Kandy?

Self parking and valet parking are free at this property.

What time is check-in at Cinnamon Citadel Kandy?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Cinnamon Citadel Kandy?

Check-out is at noon.

Does Cinnamon Citadel Kandy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6:00 AM–midnight on request. A fee of USD 85 per person applies.

Where is Cinnamon Citadel Kandy located?

Situated in Kandy, this eco-certified hotel is within 3 mi (5 km) of Asgiri Maha Viharaya, Commonwealth War Cemetery, and Bahirawakanda Vihara Buddha. Kandy Clock Tower and Kanday Monasteries are also within 3 mi (5 km).

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Cinnamon Citadel Kandy Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 156 out of 317 reviews
Rating 8 - Good. 112 out of 317 reviews
Rating 6 - Okay. 33 out of 317 reviews
Rating 4 - Poor. 9 out of 317 reviews
Rating 2 - Terrible. 7 out of 317 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10

Good hotel & staff
Stayed 2 nights in Dec 2024

8/10

Be aware—- there is no elevator available and rooms and dining area on varied floors. Be ready to climb steep stairs. Nice rooms and amenities. Beautiful views of river and area walks are great. Excellent meals at buffet restaurant.
Stayed 3 nights in Apr 2025

10/10

This was a great stay! Comfortable and clean rooms. We loved the buffet breakfast, the hoppers were amazing!
Stayed 3 nights in Oct 2024

8/10

Overall old but good. Nice stay
Stayed 2 nights in Jan 2025

10/10

Staff were so attentive and eager to help. Beautiful surroundings, great location. Food was excellent. Would definitely come back.
Stayed 2 nights in Nov 2024

8/10

Service, rooms and comfort was spot on. Can do better with food options and quality.
Stayed 1 night in Dec 2024

6/10

Slightly retro but well appointed. nice pool and outdoor area. scenic. lots of stairs. very attentive staff. lots of food choices, not enough authentic dishes. why pasta station and sweet n sour pork? breakfast lots of vegetarian options.
Stayed 3 nights in Mar 2025

10/10

One of the best buffets that I've ever had. Very authentic. The pool was nice, and the balcony was a nice surprise as well. The resort sits on the bank of a river so walking is a bit limited. The staff goes above and beyond.
Stayed 1 night in Oct 2024

10/10

Great hotel in scenic location but a bit out of centre. The staff were outstanding and the service faultless.
Stayed 4 nights in Apr 2024

10/10

Beautiful views and gardens, wonderful breakfast in dining room overlooking the views. Excellent location, in the heart of Ella, walking distance to centre and yet feels secluded , quiet and peaceful in hotel.
Stayed 2 nights in Sep 2022

10/10

Beautiful quiet property with excellent service
Stayed 2 nights in Dec 2023

8/10

As
Stayed 1 night in Jan 2025

10/10

The hotel was clean and well furnished. We had a balcony room which had fabulous view of the river, a great place for watching nature around you. It was very peaceful. The pool area is good with separate pool for toddlers. This also overlooks the river. The staff were excellent. All polite and helpful which you find a lot in Sri Lanka. The restaurant was buffet style and food good quality. We had an excellent 2 nights in Kandy. Hotel situated short distance from Town centre, uphill. Just a short ride in tuk tuk.
Stayed 2 nights in Jan 2025

10/10

We recently stayed at the Kandy Citadel Hotel and had a wonderful experience. The rooms were comfortable, well-maintained, and offered a pleasant stay. I want to give a special mention to Sadun Fernando, one of the servers, who provided exceptional service. His attentiveness and friendly demeanor made our breakfast experience even more enjoyable. Overall, I highly recommend Kandy Citadel Hotel for its excellent hospitality and beautiful setting.
Stayed 1 night in Jun 2024

8/10

Amazing view of the river behind the hotel. You can enjoy the view of the pool, river and trees while have a drink from the bar. staff was courteous and helpful.

10/10

I would have liked to see more vegetarian/vegan options on the dinner buffets. Location is about 15min from Kandy downtown -- depending on traffic this could be even longer. However, if you are looking for quite location this is perfect.
Stayed 1 night in Apr 2024

6/10

Nice hotel with bar facing the pool. Very large room at the far end of the hotel with River view. Bar service was slow and had to go to bar to order drink. Bar was understaffed. Restaurant was badly laid out. Beef on buffet was tough. Large queues at entrance to buffet area. Squashed bug on top of toilet cistern. Overall hotel does not compare favourably with Habanara Cinnamon Lodge and Yala Cinnamon Wild. Staff were polite and friendly
Stayed 1 night in Mar 2023

6/10

I was annoyed with my registration status. I opted my reservation with breakfast included, but, hotels.Com made mistake with my reservation and this hotel denied to include complementary breakfast. I was told to pay extra for breakfast, this caused alternative arrangements on myself. My room was next to evening entertainment, music, and till midnight it was very disturbing. Payment expected only in US$, causing extra charges. Hotel location is good, but Hotels.Com mistake with reservation caused disturbance.
Stayed 5 nights in Jul 2023

10/10

Beautiful location, really lovely rooms and the staff simply can not do enough for you. The location is a bit outside of kandy about 10 to 15 minute tuk tuk ride but the prices for food and drinks are very good value and the view is amazing so we only ventured out at night once over our 3 nights.
Stayed 3 nights in Jun 2025

6/10

Stayed 1 night in Apr 2025

2/10

Stayed 2 nights in Feb 2025

10/10

Stayed 2 nights in Feb 2025

10/10

Stayed 2 nights in Jan 2025

10/10

Stayed 1 night in Jan 2025

8/10

Stayed 1 night in Dec 2024