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The City Royal Resort Hotel

3.0 star property
Hotel in Kampala with 2 restaurants and free breakfast

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Photo gallery for The City Royal Resort Hotel

Front of property
Outdoor pool
Poolside bar
Standard Suite | Living room | 54-cm flat-screen TV with satellite channels, TV, fireplace
Executive Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Reviews

7.0 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Air conditioning
  • Breakfast included
  • Room service
  • Laundry

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Executive Room

Executive Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Executive Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Egyptian cotton linens
Ceiling fan
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Suite

Standard Suite | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Standard Suite

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Egyptian cotton linens
Pillowtop bed
Blackout drapes/curtains
  • Sleeps 1
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room

Highlights

Balcony
Soundproofed
Fireplace
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Egyptian cotton linens
Ceiling fan
  • Sleeps 1
  • 1 Double Bed

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Exterior

Koki Hotel

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  • Parking included
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8.6 out of 10, Excellent, 60 reviews
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About the neighborhood

Map
Plot 8- 10 Kataza Close 1, Bugolobi, P.O. Box 70214, Kampala, 37597

What's nearby

  • Uganda Golf Course - 5 min drive - 3.0 miles
  • The Acacia Mall - 6 min drive - 3.0 miles
  • Makerere University - 6 min drive - 3.9 miles
  • Embassy of the United States - 6 min drive - 3.7 miles
  • Uganda National Museum - 7 min drive - 3.7 miles

Getting around

  • Entebbe Intl. Airport (EBB) - 43 min drive

Restaurants

  • ‪Choma Zone - ‬1 min walk
  • ‪Royal Oak - ‬4 min walk
  • ‪Thrones - ‬12 min walk
  • ‪Bamboo Nest Bar and Restaurant - ‬11 min walk
  • ‪Cafesserie - ‬3 min walk

About this property

The City Royal Resort Hotel

Hotel in the business district
At The City Royal Resort Hotel, you can look forward to free continental breakfast, a poolside bar, and a terrace. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and local and international cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • RV/bus/truck parking, a roundtrip airport shuttle (surcharge), and coffee/tea in the lobby
  • Motorized watercraft on site, a 24-hour front desk, and 1 meeting room
Room features
All guestrooms at The City Royal Resort Hotel have comforts such as fireplaces and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
Extra amenities include:
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Bathrooms with designer toiletries and deep soaking tubs
  • 54-cm flat-screen TVs with premium channels
  • Balconies, ceiling fans, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Garden Bar
  • Pool
  • Wagagai

Things to do

  • Children's pool
  • Outdoor pool
  • Personal motorized watercraft
  • TV in common areas

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 54-cm flat-screen TV with premium satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at noon

Check-out

Check-out before 11 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 150000 per person (one-way)
  • Airport shuttle fee per child: UGX 100000 (one-way), (from 1 to 16 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8 AM to 6:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

City Royal Kampala
City Royal Resort Hotel
City Royal Resort Hotel Kampala
The City Royal Hotel Kampala
The City Royal Resort Hotel Hotel
The City Royal Resort Hotel Kampala
The City Royal Resort Hotel Hotel Kampala

Frequently asked questions

Does The City Royal Resort Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM–6:30 PM.

Is The City Royal Resort Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at The City Royal Resort Hotel?

Self parking is free at this property.

What time is check-in at The City Royal Resort Hotel?

Check-in begins at noon.

What time is check-out at The City Royal Resort Hotel?

Check-out is at 11 AM.

Does The City Royal Resort Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of UGX 150000 per person applies.

Where is The City Royal Resort Hotel located?

Situated in the business district, this hotel is within 3 mi (5 km) of The Parliament of the Republic of Uganda, Kibuli Mosque, and Uganda Golf Course. Independence Monument and Embassy of the United States are also within 6 mi (10 km).

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The City Royal Resort Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 7 out of 41 reviews
Rating 8 - Good. 14 out of 41 reviews
Rating 6 - Okay. 14 out of 41 reviews
Rating 4 - Poor. 4 out of 41 reviews
Rating 2 - Terrible. 2 out of 41 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Gerrit

Disliked: Property conditions & facilities

Average hotel in need of renewal

The hotel is average in general, but it seriously needs some maintenance and updating to a more current look. Rooms are large and has all the usual. Strange though that there are no insect screens on the windows and there is hardly any place to work in the room. The service is good and friendly. The food in the restaurant is barely edible and I would definately give this a miss.
Stayed 6 nights in Dec 2019
This review was submitted before 2018 and has not been verified.

8/10 Good

Morris, Utah, USA

Liked: Cleanliness, staff & service, room comfort

Not as good as it use to be but Im not readytostop

The Wifi sucks, the connection drops you constantly and the speed is very very slow, to the point that i stopped using it and went to my cell phone. It use to be faster, I been staying here off and on for three years. The wifi use to be good. I complained to the front desk about the wife but they did nothing. The large safe is good. The taxes here at this hotel are some of the most expensive in Kampala. more that some five star hotels. This hotel does have a breakfast, I have no idea why that isn't stated on hotels.com The swimming pool is private, unless they are having a wedding. But it does need to be kept cleaner, it shows signs of high levels of bacteria. Hotel bus boys are the best. Room service was good except slow. Menu is limited.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Morris, Utah, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for the money.

Stayed on the fourth floor, no elevator. Breakfast was buffet, limited choices. Staff was very helpful. Door lock had to be repaired and safe lock had to be opened up and sink would not drain, but they fixed all these things soon after I complained. The safe is large enough for my laptop and the swimming pool was quiet, a few children from the hood was in it and the water a little murky but overall I think this hotel is underrated. I will return..
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Michael, Uganda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place on the outskirts of Kampala.

A great location on the edge of the big city of Kamapala. There was lots of shopping at the mall across from the hotel, and the room was comfortable, quiet, and clean.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Gurmukh

Disliked: Cleanliness, staff & service, property conditions & facilities

Never going there again!

I regret staying at this hotel. The reservation manager and the hotel manager made me sit at the reception for two hours just because they had not received a confirmation email from hotels.com about my booking. I had paid in full by my credit card online and despite of me showing them the payment confirmation I had with me, they didn't believe me. I kept requesting them to at least check me in and if in case they don't receive a confirmation, I can always get in touch with hotels.com and address the issue. But they didn't check me in until they got a confirmation from hotels.com. The staff is rude and lack empathy.
This review was submitted before 2018 and has not been verified.

8/10 Good

Morris, Utah, USA

Liked: Cleanliness, staff & service, room comfort

Not perfect but I intend on staying here again

Was there two nights. Large room. Clean. Had shampoo, soap, no water in the fridge, no microwave, had a safe large enough for most laptops. Bed was kind size but hard, large bath tube, I had the executive suite. There is a swimming pool that is a little small and a little cloudy with bacteria but I did not get sick from it. The breakfast is ok, nothing great but it will get your through the day. No hidden expenses, no credit card required to be kept on file but they did copy my passport. Service was excellent.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Shame about the WIFI

Nice comfortable hotel hidden up a dirt track 15 minutes by Boda from the centre. Great pool. Good food. Some staff really helpful and kind. Others sleepy and uncaring. WIFI just did not work. If it did, I would probably go back.
This review was submitted before 2018 and has not been verified.

8/10 Good

De Wet Swart, Johannesburg South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service

Will go their anytime again.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be ranked as a 2 star hotel.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Great Value for Money. Very kind staff

I stayed at City Royal Resort Hotel for two nights in March. It is closer to a budget hotel than a luxury chain. But if your expectations are right, you should be very pleasantly surprised. The hotel is outside of the central district, but it is right across the street from a brand new, and upscale shopping mall that also has a Nakumatt, which can be useful if you need small things. The mall also has a bar and several restaurant - of which the Indian restaurant was particularly good, even if it was set in a food court-like situation. The rooms were a bit ill constructed, as has been my typical experience in Africa. Water pressure is light and there was no shower curtain in my room. But given the rates they charge, I was generally pleased. The room was mosquito free. To top it off, I stayed with City Royal over my birthday (and very far from home and family), and the staff very unexpectedly brought me a cake and sang me happy birthday! There was no way to eat it all on my room so I brought it down to reception and it was gratefully received.
This review was submitted before 2018 and has not been verified.

8/10 Good

MBarton, Utah, USA

Disliked: Room comfort

For the money its a good deal

I am a USA physician, I am a platinum member of Delta Airlines. I fly a lot and all over the world. I stay at a lot of hotels monthly. Compared to USA hotels, this hotel, like most Uganda hotels are substandard but compared to other hotels in Uganda this one is about the average. Average, meaning, the hotel needs fixing up, things dont work that should work, etc.. If you choose to stay here then know that there is no gym, there is no microwave, there is a fridge, the internet works good and is reliable, there is a complimentary small buffet breakfast, the swimming pool is ok but is open to the public, I stayed on the side opposite the pool because they do have parties by the pool that is noisy at night. The beds are hard, almost as hard at the floor. Room service is slow and the food is average. Also, this hotel is used by the locals mostly, if you are white like I am you will be one of only a few there, not many whites stay here, I also add that, although I got a lot of staring at me no one was rude to me concerning my color or race. I paid $150 per day for the best room, I thought it was worth the money. I would stay here again. I fact I have stayed here four times now. However, I don't think I will stay here anymore because I want a gym and a softer bed
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort

Scabies

Hard beds. Lukewarm staff. DIRTY mosquito nets and blankets. Pretty sure this place is where I picked up scabies. Beware!
This review was submitted before 2018 and has not been verified.

6/10 Okay

Rüthemann, Hude

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Vorhänge und Gardinen sind schlecht befestigt.

Die 9 Nächte waren zufriedenstellend. Der Service war gut. Das Frühstück ebenfalls. Der Teppich müsste mal ausgetauscht werden wegen der vielen Schmutzflecken. Der Preis steht nicht im Verhältnis zur Qualität des Zimmers.
This review was submitted before 2018 and has not been verified.

6/10 Okay

cedric, canada

Liked: Cleanliness, staff & service

Good location, good food

Great location as it was close to the centre of the city yet far enought that it wasn't noisy around the place. Wish the pool was cleaner. Great Italian place within 5 minutes of the place.
This review was submitted before 2018 and has not been verified.

8/10 Good

MBarton, America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Better than I expected.

The patron review was just above a 3 so I wasn't expecting a good hotel but to my surprise it was one of the best hotels I been to in all Africa. The pool was nice, the room service was nice, the room was very large and reasonable priced. No mosquitos in the room. Two drawbacks were, they didn't have a key for my room so I had to wait while they made me one and that took a whole day, also, there is no elevator so you have to do stairs and that is no fun if you are on the top floor. I would and probably will stay here again soon. PS. the breakfast was a buffet and it was ok, not great but not bad. There was a safe in the room.
This review was submitted before 2018 and has not been verified.

6/10 Okay

dzalcman, London

Liked: Staff & service
Disliked: Property conditions & facilities

Not worth the $$

Very nice staff, but this hotel is not at all worth what I paid for it, compared to other past hotel stays in Kampala. While my room was spacious and sunny, the carpets were incredibly dirty, the bathroom had no hot water, poor lighting, and a bunch of little black moths living in the shower. Would definitely not go back.
This review was submitted before 2018 and has not been verified.

6/10 Okay

dzalcman, London

Liked: Staff & service, room comfort

Incredibly nice staff, lackluster facilities.

I hate to leave a negative review because the staff were all so amazingly sweet, but this hotel really wasn't worth what I paid for it. The room was spacious and pretty, with a nice view of the pool, but the internet was practically unusable, the carpet was VERY dirty, I couldn't get hot water for more than the first 30 seconds of each shower (and the shower itself was filled with these tiny black moths, ick). I've stayed in plenty of other budget hotels in Kampala that were, in most respects, much nicer. I will say that when I arrived and needed to go out and get a new battery + sim card for my phone, one of the employees very sweetly insisted on walking with me to the relevant stores and making sure everything was fairly priced. Also conveniently located next to large mall with a good cafe (Brood) and grocery store (Nakumatt). Otherwise, though, not much to recommend.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Yoolsup, Dar Es Salaam

Disliked: Cleanliness, property conditions & facilities

totally not recommendable with this high room rate

This review was submitted before 2018 and has not been verified.

8/10 Good

lars brunngren, ok

Liked: Cleanliness, property conditions & facilities, room comfort
Hotellet låg för långt från stan, annars ett bra och trevligt hotell.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Frendly service......

A fair hotel at a good price....... locally, but some may consider it expensive. Breakfast poor at best. Restaurant OK.
This review was submitted before 2018 and has not been verified.

8/10 Good

Rodrigue, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien aimé la fermeté de la literie...

Satisfait de mon séjour , et du petit déjeuner copieux agréablement servi par des hôtes respectueux et prévenants...
This review was submitted before 2018 and has not been verified.

8/10 Good

Reggie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints at all. Great service. Would return to that same hotel
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort

Good value, not the best location

Not a bad hotel although the carpets could do with a clean, Not the best area and not brilliant for the city centre. MUCH cheaper than city centre hotels though...
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Без излишеств

Нормальный отель для транзита, больше одной ночи едва ли стоит останавливаться. Завтрак был готов рано утром, как мы и просили (обычная угандийская еда). Горячей воды приходится ждать минут 10, но идет без перебоев. От центра далековато, но можно без проблем доехать на такси.