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Lake Victoria Serena Golf Resort & Spa

5.0 star property
Lakefront resort with 2 restaurants and 2 outdoor pools

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Photo gallery for Lake Victoria Serena Golf Resort & Spa

2 outdoor pools
Deluxe Room | 2 bedrooms, minibar, in-room safe, desk
Reception
Aerial view
Deluxe Room | Balcony view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Spa
  • Room service
  • 24/7 front desk

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Executive Suite

Executive Suite | 2 bedrooms, minibar, in-room safe, desk

Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
2 bedrooms
  • Golf view
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Presidential Suite

Presidential Suite | 2 bedrooms, minibar, in-room safe, desk

Presidential Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Mini-fridge
Smart TV
2 bedrooms
Bathrobes
  • Lake view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | 2 bedrooms, minibar, in-room safe, desk

Deluxe Room

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Mini-fridge
Smart TV
2 bedrooms
  • Lake view
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

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About the neighborhood

Map
Lweza - Kigo Road, off Entebbe Road, Kampala, 37761

What's nearby

  • Lake Victoria Serena Golf Resort & Spa - 3 min walk - 0.2 miles
  • Munyonyo Martyrs' Shrine - 7 min drive - 4.6 miles
  • Speke Resort and Conference Centre - 7 min drive - 5.1 miles
  • Kiwamirembe Catholic Shrine - 10 min drive - 5.8 miles
  • Rubaga Cathedral - 18 min drive - 9.6 miles

Getting around

  • Entebbe Intl. Airport (EBB) - 35 min drive

Restaurants

  • ‪Sky Beach - Freedom City - ‬13 min drive
  • ‪Mr.Tasty-Freedom city - ‬13 min drive
  • ‪Gaucho Grill - ‬9 min drive
  • ‪Caramel Cafe & Lounge Munyonyo - ‬8 min drive
  • ‪Speke-Munyonyo Resort Main Restaurant - ‬9 min drive

About this property

Lake Victoria Serena Golf Resort & Spa

Luxury family-friendly resort by the lake
At Lake Victoria Serena Golf Resort & Spa, you can look forward to a golf course, a poolside bar, and a terrace. Tee up with amenities like golf lessons, a golf clubhouse, and a golf pro shop at this resort. Treat yourself to a body scrub, a manicure/pedicure, or a hot stone massage at Serena Maisha Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Yoga classes and fitness classes are offered at the health club; Lake Victoria Serena Golf Resort & Spa also has a garden, a playground, and a hair salon. Free in-room WiFi is available to all guests, along with laundry facilities and a bar.
You'll also find perks like:
  • 2 outdoor pools and a children's pool
  • Free self parking and valet parking
  • Limo/town car service, tennis courts, and express check-out
  • Supervised childcare (surcharge), smoke-free premises, and golf cart on site
Room features
All 124 rooms offer comforts such as 24-hour room service and air conditioning, in addition to perks like free WiFi and separate sitting areas.
More amenities include:
  • Bathrooms with hair dryers
  • 42-inch Smart TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and eco-friendly cleaning products

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Courtyard Lounge
  • Lake View Pool Terrace
  • SEA Restaurant
  • The Citadel Restaurant
  • The Kigo Bar

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Health club
  • Hot tub
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Laundry facilities
  • Mini-fridge
  • Playground
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)
  • Trampoline

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Turndown service

Business services

  • 5 meeting rooms
  • Business center
  • Conference center (29 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Low-height counter and sink
  • No elevator
  • Raised toilet seat

More

  • 22 buildings
  • 3 floors
  • Banquet hall
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Mini-fridge
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 12:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for UGX 250.0 per day

Property payment types

Important information

Optional extras

  • Airport shuttle fee: UGX 228480 per person
  • Airport shuttle fee per child: UGX 190400 (from 5 to 13 years old)
  • Rollaway bed fee: UGX 250.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number BN222516

We should mention

This property does not have elevators
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Lake Victoria Resort
Lake Victoria Serena
Lake Victoria Serena Kampala
Lake Victoria Serena Golf Resort Entebbe
Lake Victoria Serena Resort Kampala
Serena Lake Victoria
Serena Lake Victoria Resort
Serena Resort Lake Victoria
Victoria Serena
Lake Victoria Serena Hotel Kampala
Lake Victoria Serena Golf
Lake Victoria Serena Golf Entebbe
Lake Victoria Serena Golf Resort Kampala
Lake Victoria Serena Golf Resort
Lake Victoria Serena Golf Kampala
Lake Victoria Serena Resort
Lake Victoria Serena Golf Resort Spa
Victoria Serena & Spa Kampala
Lake Victoria Serena Golf Resort & Spa Resort
Lake Victoria Serena Golf Resort & Spa Kampala
Lake Victoria Serena Golf Resort & Spa Resort Kampala

Frequently asked questions

Does Lake Victoria Serena Golf Resort & Spa have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Lake Victoria Serena Golf Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lake Victoria Serena Golf Resort & Spa?

Self parking and valet parking are free at this property.

What time is check-in at Lake Victoria Serena Golf Resort & Spa?

Check-in start time: 12:30 PM; Check-in end time: midnight.

What time is check-out at Lake Victoria Serena Golf Resort & Spa?

Check-out is at 10 AM.

Does Lake Victoria Serena Golf Resort & Spa provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of UGX 228480 per person applies.

Where is Lake Victoria Serena Golf Resort & Spa located?

This family-friendly Kampala resort is located near the airport, within 2 mi (3 km) of Lake Victoria Serena Golf Resort & Spa and Lake Victoria. Nakigalala Tea Estate and Munyonyo Martyrs' Shrine are also within 6 mi (10 km).

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Lake Victoria Serena Golf Resort & Spa Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 38 out of 76 reviews
Rating 8 - Good. 24 out of 76 reviews
Rating 6 - Okay. 6 out of 76 reviews
Rating 4 - Poor. 5 out of 76 reviews
Rating 2 - Terrible. 3 out of 76 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10

Nice place to go.
Stayed 1 night in May 2022

10/10

I love this place, always.
Stayed 1 night in Jan 2024

10/10

Very relaxing environment, and very clean
Stayed 1 night in Apr 2023

8/10

Services were good
Stayed 2 nights in Mar 2024

8/10

As reported there above
Stayed 2 nights in Aug 2024

6/10

Furniture, Aircon, bathrooms need refurbishment
Stayed 1 night in Sep 2023

8/10

The place is quite , clean Only some of tools and other materials need change Lock card is poor quality
Stayed 6 nights in Sep 2022

8/10

Most of the facilities and services were satisfactory, but the hotel lacked consideration for golf players regarding check-out times. Even if start playing golf at 7 am when the golf course opens, at least 4 hours of play time is needed and extra 1 hour for showering and check-out preparation, but I was asked to check out at 10 am, and even if late check-out was allowed, I was asked to check out by 11:30 am at the latest. I think this is because the hotel, (they say 'Golf Resort'), does not understand the nature of the game of golf, and I hope this will be corrected in the future.
Stayed 1 night in Aug 2024

4/10

I booked 2 weeks in advance but was Made to wait over half an hour to ready our rooms even though we only arrived at the hotel at 1600hrs. Miscommunication by hotel on Golf Course access resulted in me booking and traveling over 8hrs (one way) only to find out that there is a competition on and course is booked, even after I specifically asked this before booking. Had correct information been given, I would have planned my trip on a different date. Overall disappointing in comparison to previous stays at Serena. Only positive is that certain staff showed usual helpfulness and friendly atmosphere, while others not so much
Stayed 2 nights in Apr 2023

10/10

Stayed 1 night in Aug 2024

10/10

Stayed 7 nights in Jul 2024

10/10

Stayed 4 nights in Jul 2024

2/10

Stayed 1 night in Mar 2024

10/10

Stayed 1 night in Jan 2024

4/10

Stayed 1 night in Dec 2023

8/10

Stayed 1 night in Oct 2023

10/10

Stayed 4 nights in Feb 2023

2/10

8/10

2/10

Check out experience
Stayed 2 nights in Mar 2022

8/10

Stayed 2 nights in Jan 2022

8/10

Aufenthalt war sehr angenehm und wir fühlten uns sehr wohl. Einzig eine Nacht hatten wir viel Lärm von anderen Zimmern zu ertragen. Das Schwimmbad ist super, der Golfplatz wunderbar gelegen. Das Essen war mehrheitlich gut. Das Hotel selber ist in einer sehr schönen Umgebung mit Blick auf den See.
Stayed 2 nights in Nov 2021

6/10

Schöne top gepflegte Anlage mit Blick zum Viktoria See.Zimmer gut ausgestattet mit sehr gutem Moskitonetz.Keine Badewanne in Standart Zimmern.Personal leider desinteressiert, keiner grüsst auf dem Weg zum Frühstück, auch beim Frühstück selbst nicht aufmerksam! Der Gipfel war allerdings dass wir bei einem leeren Hotel 100 Dollar zahlen mussten weil wir wegen spätem Abflug länger unser Zimmer behalten wollten. Nicht schön!
Stayed 3 nights in Apr 2021

4/10

This hotel has no ATM Machine. UBER service is generally unavailable in this area. ATM machines within 10min of the Hotel provide limited currency withdrawal. Purchasing a local SIM requires travel to distant places in order to get connected. Facebook does not work properly in the hotel
Stayed 3 nights in Mar 2021

10/10

Stayed 1 night in Dec 2020