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Hearthstone Lodge by Bear Country

Property class: 3

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Photo gallery for Hearthstone Lodge by Bear Country

A multi-story hotel with a prominent clock tower, a ski lift in the background, and a parking area. - Hearthstone Lodge by Bear Country (Sun Peaks)
A lobby with a checkered floor, wooden reception desk, and a green exit door. - Hearthstone Lodge by Bear Country (Sun Peaks)
A cozy room with a large window, a sofa, a lamp, and a teddy bear. - Hearthstone Lodge by Bear Country (Sun Peaks)
A hotel room with a bed, a sofa, a dining table with chairs, a fireplace, a TV, and a window with curtains. - Hearthstone Lodge by Bear Country (Sun Peaks)
A rooftop with a hot tub and a wooden deck, surrounded by a forested area. - Hearthstone Lodge by Bear Country (Sun Peaks)
A short walk from Sun Peaks Resort, Hearthstone Lodge by Bear Country provides a grocery/convenience store, a coffee shop/cafe, and laundry facilities. With amenities like ski-in/ski-out access and ski storage, this resort is a great place to hit the slopes. For some rest and relaxation, visit the 2 hot tubs. Be sure to enjoy a meal at any of the 4 on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a fireplace in the lobby and a bar.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
  • Free WiFi
  • Restaurant
  • Parking available
  • Business services
  • Bar

Room options

About the neighborhood

Located in Village Center, a neighborhood in Sun Peaks, Hearthstone Lodge by Bear Country is in the mountains. Sun Peaks Resort and Morrisey Platter Ski Lift are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore McGillivray Lake and Heffley Lake. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snowmobiling and snowshoeing. Visit our Sun Peaks travel guide
View more Resorts in Sun Peaks
Map
3170 Creekside Way, Sun Peaks, BC, V0E 5N0

What's nearby

  • A snowboarder performing a trick on a rail at a snowy mountain resort.
    Sun Peaks Resort
    1 min walk - 0.0 miles
  • Sun Peaks Golf Course
    1 min walk - 0.0 miles
  • Platter Lift Ski Lift
    1 min walk - 0.1 miles
  • Village Day Lodge Shuttle Stop
    2 min walk - 0.1 miles
  • Sun Peaks Centre
    4 min walk - 0.3 miles

Getting around

  • Kamloops, BC (YKA)
    55 min drive

Restaurants

  • Masa's Bar & Grill
    4 min drive
  • Bottoms Bar & Grill
    2 min walk
  • The Annex
    5 min walk
  • Mountain High Pizza
    2 min walk
  • Sunburst Lodge
    21 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (CAD 15.75 per night)
  • Wheelchair-accessible parking available

Food and drink

  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • 2 hot tubs
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • Grocery/convenience store
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Multilingual staff
  • Wedding services

Business services

  • Conference space
  • Meeting room

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Built in 1997
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Toaster

More

  • Connecting rooms available
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 21

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out fee: CAD 50.00

Special check-in instructions

The front desk is open daily from 8:00 AM - 5:00 PM
The check-in location differs from the property location; go to: [Hearthstone Lodge, 3170 Creekside Way, Sun Peaks]
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 19 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Self parking fee: CAD 15.75 per night
  • Late check-out fee: CAD 50.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Hearthstone Lodge by Bear Country pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CAD 15.75 per night.

What time is check-in at Hearthstone Lodge by Bear Country?

Check-in start time: 4:00 PM; Check-in end time: midnight.

What time is check-out at Hearthstone Lodge by Bear Country?

Check-out is at 10 AM. Late check-out is available for CAD 50.00.

Where is Hearthstone Lodge by Bear Country located?

Located in the mountains, this ski-in/ski-out resort in Village Center is within a 5-minute walk of Sun Peaks Golf Course and Sun Peaks Resort and close to winter sports such as cross-country skiing and skiing lessons. Platter Lift Ski Lift and Sundance Express are just steps away.

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Reviews

Hearthstone Lodge by Bear Country Reviews

8.2

Very Good

8.8

Cleanliness

9.2

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 87 out of 252 reviews
Rating 8 - Good. 115 out of 252 reviews
Rating 6 - Okay. 38 out of 252 reviews
Rating 4 - Poor. 8 out of 252 reviews
Rating 2 - Terrible. 4 out of 252 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to everything, mountain bike storage.
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was amazing
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfriendly staffs. Other than that, everything was good.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The room was very hot and the bed was unusably hard. We rented a king bed and had to sleep on the pull out as the mattress was like a rock
Stayed 2 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
There is no staff during office hour or maybe it is off season
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Liked: Cleanliness
There was no one at the front desk when we got there. It was an inconvenience for us to phone them then they didn’t answer, and tried it again and again. For the third time, they finally answer and told them we need to check in. We requested more coffee but that never came. We stayed 2 nights. Room is clean otherwise, plus spacious and there’s kitchenette so that’s a plus.
Stayed 2 nights in May 2022
Verified review

6/10 Okay

Liked: Cleanliness
This property is well situated in Sunpeaks Village, in the midst of all the shops and close to the primary ski lifts, golf course and other amenities. Front desk staff were friendly but the back office person (?manager) was quite dismissive and not very willing to respond to questions or address concerns. The suite was spacious, clean and comfortable. There is seating for 4-5, plus the dinette. There is no air conditioning, so the unit was very hot, in spite of a recent dip in temperature. Parking is underground, and well lighted, and BC fragrant. This location needs to repair its ice machines. We did not use the hot tub. Pets are not permitted at this facility. It was good value, but there are other locations in the village that step up their hospitality a bit better.
Stayed 2 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le stationnement était payant.
Stayed 2 nights in May 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Location of this hotel has a huge advantage for skiers. Hotel is old but clean. Only one elevator in peak hours made waiting time long especially you have luggages for check out. I used stairs most of the time during my stay and they are bright and clean.
Stayed 2 nights in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect, Queen loft rooms have lots a space for 2 people.
Stayed 2 nights in Mar 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the middle of the village, close to everything. Very easy to ski in, and out.
Stayed 3 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and welcoming staff. Hotel is in the perfect spot and a great space for families!
Stayed 2 nights in Feb 2022
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Good stay - would come again

Strategic location, easy to ski on and off the hill. The suite we had was well-appointed and we found the bed to be very comfortable. We were facing the street and it was quiet.
Stayed 3 nights in Jan 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. nice and close to everything in the village
Stayed 4 nights in Jan 2022
Verified review

4/10 Poor

Disliked: Staff & service
We were very disappointed that the manager of the lodge refused a modification of our dates, requested considering the road closures (big detour through Hwy 3), the severe winter conditions (lots of snow on the road, and minus 30 degrees), and the new Covid-19 restrictions implemented 2 days before. Very strict conditions of cancellation. and on their website, they promoted flexible cancellation conditions because of the road closures!
Stayed 5 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nice size and the fireplace takes the chill off. It was very cold out when I was there. My room had a handy kitchenette that had all we need except additional garbage bags. The hotels location is fantastic. Easy access to the ski hill, pubs and restaurants. If there was a negative it’s that the front desk isn’t staffed in the evening and when my key to my room stopped working it took 30 minutes to get some help.
Stayed 6 nights in Dec 2021
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Not having the front desk open was inconvenient. If that information was provided ahead of time, we would be better prepared to go to other hotel to check in. Keys that were issued didn’t work to open our room was not welcomed, either. Thankfully, the front desk staff from Cahilty came quickly to replace the keys so we didn’t have to go back there.
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Liked: Cleanliness, amenities
The property is very well located right at the village, we stayed at a very quiet time beginning of November so hardly anyone there, not even front desk people ;). We enjoyed the hot tub, walking around the area every day. The room was a bit dated, nothing fancy, it was fine for the price. We enjoyed our stay.
Stayed 3 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location
Stayed 1 night in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Italian restaurant Capones, is on the hotel premises. Clean, basic room, excellent location in the village and the bed is firm but comfortable
Stayed 3 nights in Oct 2021
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort

Older but clean and comfortable

Didn’t realize there was no a/c, the room was hot. We were provided with an ancient fan, and the window didn’t open much. Also, the water pipes squealed when having a shower. Otherwise, everything was lovely and very clean.
Stayed 2 nights in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great place to stay would come back again.
Stayed 3 nights in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to all the shops and cafes
Stayed 2 nights in Sep 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having the kitchen area with a full size fridge, toaster and stove top. There really wasn't any need for a dishwasher, a toaster oven might be nice as well but overall, it sufficed for us.
Stayed 2 nights in Mar 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the village stroll & beside the ski lifts
Stayed 3 nights in Mar 2021