Kalongo Vacations

I would stay here again. Rooms are great for the price and the food court is good as well. Pool was also nice! Great budget friendly option. Would recommend and upgraded room.

Room was clean and modern. Picked run of the house upon booking and was pleasantly surprised. Thank you. Hallways well maintained. The quiet during sleep time was much appreciated. Food offerings and attractions all in walking distance. Would stay at hotel again. Only con I have is our shower didn’t drain very well, otherwise an overall great stay.

I would like to share my experience during check-in. Unfortunately, the front desk employee, Mariah was extremely rude and unprofessional throughout our interaction. Her attitude made us feel unwelcome and completely overshadowed what should have been an enjoyable stay. Due to the way we were treated, we requested to speak with a supervisor. Unfortunately, the supervisor “Erick” was not helpful either. I explained that I was uncomfortable continuing to work with Maria and politely asked if he could complete our check-in instead. Rather than assisting us, he informed us that he was leaving for his break and could not finish the transaction. He told us we would need to get back in line and wait to be called again. The line was very long, and after already experiencing poor customer service, being asked to start the process over was frustrating and unacceptable. We expected management to help resolve the situation, but instead, we felt dismissed. This experience left us extremely disappointed. Because of the poor customer service we received from both Maria and the supervisor Erick, our stay began on a very negative note, and we do not plan to return to the Flamingo Hotel. We hope this feedback is taken seriously so future guests do not have a similar experience.

Housekeeping people treating me very bad when I ask him to clean the room On the next day she told me that why if i just got there and didn’t get enough towels. I had to go all the way down to go ask for towels and the reception said thats they don’t have towels . I have to wait for somebody for housekeeping to bring them to me and they told me that didn’t know how long it will take for them to bring it to me. Very unhappy the way they treated me with my kids will not be going back to this hotel

It was great.