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Swan Garden Hotel

3.0 star property
Hotel with free parking, a quick walk to Regency Specialist Hospital

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Photo gallery for Swan Garden Hotel

Executive Premier | Desk, blackout drapes, free WiFi, bed sheets
Reception
Garden Residence, 4 Bedrooms Apartment | Living area | 32-inch flat-screen TV with satellite channels, TV
Front of property
Standard Double Room, Shared Bathroom | Bathroom | Hair dryer, towels, soap, shampoo

Reviews

7.4 out of 10
Good

Popular amenities

  • Breakfast available
  • Laundry
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows

Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows | Desk, blackout drapes, free WiFi, bed sheets

Deluxe Double Room, 1 Double Bed, Non Smoking, No Windows

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Free bottled water
Electric kettle
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | Desk, blackout drapes, free WiFi, bed sheets

Deluxe Double Room, 1 Double Bed

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Private bathroom
Rainfall showerhead
Free bottled water
Electric kettle
Satellite channels
  • Park view
  • 19 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room, 2 Twin Beds, Ensuite, City View

Superior Twin Room, 2 Twin Beds, Ensuite, City View | Desk, blackout drapes, free WiFi, bed sheets

Superior Twin Room, 2 Twin Beds, Ensuite, City View

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Rainfall showerhead
Private bathroom
Shower/tub combination
Free bottled water
Electric kettle
  • City view
  • 23 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms | Desk, blackout drapes, free WiFi, bed sheets

Family Suite, 3 Bedrooms

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Rainfall showerhead
Free bottled water
Electric kettle
Satellite channels
  • City view
  • 54 sq m
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
26 & 28, Jalan Suria 7, Bandar Seri Alam, Masai, Johor, 81750

What's nearby

  • Regency Specialist Hospital - 5 min walk - 0.3 miles
  • AEON Tebrau City - 11 min drive - 7.6 miles
  • Hospital Sultan Ismail - 13 min drive - 8.6 miles
  • Johor Bahru City Square - 16 min drive - 11.8 miles
  • Night Safari - 26 min drive - 17.6 miles

Getting around

  • Kempas Baru Station - 20 min drive
  • Sembawang Station - 24 min drive
  • Senai International Airport (JHB) - 41 min drive

Restaurants

  • ‪Restoran Habib - ‬3 min walk
  • ‪ZUS Coffee Bandar Seri Alam - ‬3 min walk
  • ‪The J - ‬5 min walk
  • ‪Restoran Osman - ‬1 min walk
  • ‪Pizza Hut - ‬1 min walk

About this property

Swan Garden Hotel

Hotel near Regency Specialist Hospital
Located close to MARA University of Technology Pasir Gudang Campus and University of Kuala Lumpur - Malaysian Institute of Industrial Technology, Swan Garden Hotel provides a rooftop terrace, a garden, and laundry facilities. Free in-room WiFi, with speed of 50+ Mbps, is available to all guests, along with a conference center and a restaurant.
Other perks at this hotel include:
  • Free self parking
  • Buffet breakfast (surcharge), luggage storage, and barbecue grills
  • A billiards/pool table, a reception hall, and an elevator
Room features
All 103 rooms include comforts such as air conditioning, in addition to perks like free WiFi and free bottled water.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • 32-inch flat-screen TVs with premium channels
  • Daily housekeeping and desks

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MYR 20 for adults and MYR 10 for children
  • A restaurant

Things to do

  • Billiards/pool table

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Conference center (5,640 square feet of space)

Outdoors

  • Barbecue grill
  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Private or shared bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 20 for adults and MYR 10 for children
  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Swan Garden Hotel Masai
Swan Garden Hotel
Swan Garden Masai
Swan Garden
Swan Garden Hotel Hotel
Swan Garden Hotel Masai
Swan Garden Hotel Hotel Masai

Frequently asked questions

Is Swan Garden Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Swan Garden Hotel?

Self parking is free at this property.

What time is check-in at Swan Garden Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Swan Garden Hotel?

Check-out is at noon. Late check-out is available for a fee.

Where is Swan Garden Hotel located?

Situated in the business district, this hotel is 0.4 mi (0.6 km) from Regency Specialist Hospital and within 3 mi (5 km) of University of Kuala Lumpur - Malaysian Institute of Industrial Technology and MARA University of Technology Pasir Gudang Campus. AEON Tebrau City and Hospital Sultan Ismail are also within 9 mi (15 km).

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Swan Garden Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 4 out of 27 reviews
Rating 8 - Good. 14 out of 27 reviews
Rating 6 - Okay. 5 out of 27 reviews
Rating 4 - Poor. 3 out of 27 reviews
Rating 2 - Terrible. 1 out of 27 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Rizal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall is good
Stayed 1 night in Oct 2022

8/10 Good

Christian

Liked: Staff & service
Stayed 5 nights in Nov 2024

6/10 Okay

Jamilah umar

Stayed 2 nights in Jan 2023

8/10 Good

Nordin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

Verified traveler

Stayed 1 night in Feb 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there are restaurants, pharmacy nearby the hotel - very convenient
Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Stayed 2 nights in Feb 2021

6/10 Okay

Verified traveler

Stayed 12 nights in Sep 2020

4/10 Poor

Verified traveler

booked the toilet is too dirty and not well maintained.
Stayed 2 nights in Aug 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveler

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

The restaurant staff not aware of my break fast booking [Vegetarian]. and when i request she was not friendly way taking my message.
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
The aircon was a bit noisy. Bathroom not as clean as possible.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location, facilities, comfort, the staff, a very peaceful and safe area.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to complain about the facilities but during weekend the Uptown nearby can be quite busy and noisy.
Stayed 2 nights in Feb 2019

8/10 Good

Adrena

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
More specific about the toilet attachment.
Stayed 3 nights in Jan 2019

8/10 Good

Zameer, Johor

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with many eateries in the surrounding. The location is convenient.
Stayed 3 nights in Oct 2018

8/10 Good

SamaulAK, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just right for short stay

Very convenience with surrounding walking distance facilities
Stayed 1 night in Mar 2018

6/10 Okay

Zabidah

Liked: Staff & service
Near to Uptown so convenient to get variety of food easily

10/10 Excellent

Nurul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Lovely, Singapore

Disliked: Property conditions & facilities, room comfort

Extremely Disappointing

On the day of check-in, approximately 1 to 2pm, hotel staff emailed me saying, cannot access expedia website, therefore my booking is cancelled. When I called to check, she recommended a higher pricing garden room and I have to pay more for it, which I find totally unreasonable and ridiculous. I was also on my way there at the moment. I have to stop and call expedia and was assisted by Prakash from customer service. He was a pleasant officer and was helpful, but the info given by him was incorrect. I booked a family suite and also confirmed with him, if it comes with 2 bedrooms and he said yes absolutely thrice. I have the call recording as well. Upon reaching the hotel, I was given a pathetic single room, which has a queen bed and 2 single beds on the floor. I felt very uncomfortable and 1st time experiencing all this last min negatives issues. When I check with the recep, she said she has no others rooms. Breakfast time, when we enter, no staff to greet, instead were chit chatting away within them. Closed restaurant has mosquitoes on food. We felt uncomfortable as we friends 2 males & 2 females has no privacy and the price paid 189RM per night is NOT WORTH IT AT ALL! On the first day night, the male recep refuse to call taxi for us saying the service is unavailable and was busy shaking legs and texting in his mobile while we stand there looking at him. It was very irritating. The service level is very bad. WE ARE UNHAPPY CUSTOMERS! I would never recommend this hotel to any
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Mun Seong, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities

Acceptable hotel to stay

One of the better available hotel in the vicinity. Reasonable rates. Surrounding is good & convenient. I had stayed in the hotel for 7 consecutive days. Need improvements in housekeeping.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Convinience spot while in Masai.

It's sufficient enough for the price. Wi-fi a bit weak.