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The Capital 20 West

Property class: 5 and above

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Fitness facility - The Capital 20 West (Sandton)
Room - The Capital 20 West (Sandton)
Meeting facility - The Capital 20 West (Sandton)
Interior - The Capital 20 West (Sandton)
Pool - The Capital 20 West (Sandton)
Consider a stay at The Capital 20 West and take advantage of a free grocery shopping service, a terrace, and a garden. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room, 1 Queen Bed

Room

Standard Room, 1 Queen Bed

  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Living area

Suite, 1 Bedroom

  • 80 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Apartment, 2 Bedrooms

Room

Standard Apartment, 2 Bedrooms

  • 110 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds OR 1 Queen Bed

About the neighborhood

Located in Sandton, a neighborhood in Johannesburg, The Capital 20 West is in a shopping district and near the airport. Travelers who have shopping on the agenda can visit Sandton City Mall and Nelson Mandela Square. Looking to enjoy an event or a game while in town? See what's happening at Wanderers Stadium or Kyalami Racetrack. Spend some time exploring the area's activities, including golfing. Visit our Johannesburg travel guide
Map
20 West Road South, Morningside, Sandton, Gauteng, 2146

What's nearby

  • The Hard Rock Cafe entrance with a large arched window and a neon sign.
    Sandton City Mall
    5 min drive - 1.7 miles
  • A large public square with a prominent statue in the center, surrounded by historic buildings and a modern skyscraper.
    Nelson Mandela Square
    5 min drive - 1.7 miles
  • Johannesburg Stock Exchange
    17 min walk - 0.9 miles
  • The MARC
    18 min walk - 1.0 mile
  • Sandton Convention Centre
    4 min drive - 1.2 miles

Getting around

  • Johannesburg Sandton Station
    8 min drive
  • Rosebank Station
    20 min drive
  • O.R. Tambo Intl. Airport (JNB)
    32 min drive

Restaurants

  • McDonald's
    9 min walk
  • KFC
    12 min walk
  • Fournos Bakery
    3 min drive
  • the Codfather Sandton Skye
    14 min walk
  • Tulsa spur
    10 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle available on request for a surcharge
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms
  • Conference center (4,844 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with satellite premium channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ZAR 500 per night
Free cribs are available on request at the property

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: ZAR 560 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: ZAR 500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Frequently asked questions

Does The Capital 20 West have a pool?

Yes, this property has an outdoor pool.

Is The Capital 20 West pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Capital 20 West?

Check-in start time: 2 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Capital 20 West?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does The Capital 20 West provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 560 per vehicle applies.

Where is The Capital 20 West located?

Located in Sandton, this luxury hotel is within 1 mi (2 km) of Morningside Mediclinic, Johannesburg Stock Exchange, and The MARC. Sandton Convention Centre and Nelson Mandela Square are also within 2 mi (3 km). Johannesburg Sandton Station is 26 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Capital 20 West Reviews

7.8

Good

8.4

Cleanliness

8.0

Location

7.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 63 out of 187 reviews
Rating 8 - Good. 63 out of 187 reviews
Rating 6 - Okay. 35 out of 187 reviews
Rating 4 - Poor. 15 out of 187 reviews
Rating 2 - Terrible. 11 out of 187 reviews

Reviews

Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Staff were excellent, rooms modern and spacious and shuttle services to the Sandton Mall very convenient.
Stayed 6 nights in Jan 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent value for money. The staff all very pleasant and helpful. The breakfast buffet has a really good tasty selection. The pool area and gym are well kept as is the rest of this hotel. The complimentary shuttle is also very useful.
Stayed 10 nights in Dec 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its well maintained and the staff know how to serve their clients
Stayed 2 nights in Dec 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities

It’s better than most

Room was said to be smoke free - smelt like a tobacco factory! I’ve been here a few times, I love it however. But this experience this time was poor. I will still come back.
Stayed 3 nights in Dec 2019
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

What can i say. Just a stay

Not so good. The staff have attitude problems. They need customer care training
Stayed 2 nights in Oct 2019
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort

Return My Funds Back To Me

I met with the manager who was super rude because i am black and she is white... I tried asking questions and then she asked that the bouncers/security take me out for no good reason. She is racist and don't need to work or manage sure sector. I never stayed in the room so please do refund my money.. Thanks
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Hot water and shower not working properly-:(

The shower was damaged reported to the recetion couple times and was never fixed so was restricted to use the bath hub and the hot water run out as after one of us showered. So this need looking into for future guests.
Stayed 6 nights in Jun 2019
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
The staff were amazing, very attentive, polite and friendly. Unfortunately housekeeping was always very late. Sometimes as late as 3pm which is not great at all. The windows are open to the corridor so you can’t open the blinds to the sun as people can see through your room when walking past.
Stayed 6 nights in May 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel.

Amazing stay, lovely rooms. Very friendly and accommodating staff.
Stayed 2 nights in Apr 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel Walls too thin
Stayed 2 nights in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice pearl

Was very fine and calming
Stayed 2 nights in Mar 2019
Verified review

6/10 Okay

Poor cellphone network in room

Aircon vent just came loose. Very poor cellphone network in room.
Stayed 1 night in Mar 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was upgraded very nice place to stay ..the veranda restaurant was very nice
Stayed 2 nights in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Apartments are great, rooms are cramped and claust

Our first room allocated was tiny, dark and awful but when we approached the staff at the front desk stating the room was claustrophobic and boiling hot, they reallocated is a one bedroom apartment which was fantastic, spacious, well equipped and with a balcony. Pool was lovely and staff service really made all the difference. Turned out to be a great stay
Stayed 1 night in Jan 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra för pengarna!

Stora mycket bra rum i gott skick!
Stayed 1 night in Jan 2019
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
When I checked in the staff failed inform me that the room air con was not worked . Room lacked privacy windows in corridor in frequent use by other residents. Very highly noise level which forced me to move hotels
Stayed 6 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

best hotel in sandton, south africa

this is the best hotel as far as south africa is consign, to talk of the environment, service and all added others....it just best for all ..try and see
Stayed 5 nights in Dec 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All together pleasant. Becky was pleasant and organised some trips anf money exchange for us.
Stayed 6 nights in Dec 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Needs a revamp

The service was superb as well as the restaurant but I find the rooms a bit tired and the sound proofing of the adjoining door not great. This is the second time I have stayed at this hotel and I can hear my neighbours conversation. The dressing room area is very stark
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quick Business Trip

Perfect location for my business meetings
Stayed 2 nights in Oct 2018
Verified review

6/10 Okay

Liked: Staff & service
It served it's purpose. Room not very functional if you're on a working trip.
Stayed 2 nights in Oct 2018
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Mediocre

Stayed over for two nights on a business trip. Check in was quick and efficient except on the second night when it took two trips down to reception to get the keycard to work. According to the hotel the room was not paid for, which they realized was an error on their side. Still waiting for an apology. Stayed in an inside room that opens onto a passage, which is not recommended if one does not not prefer closed-in spaces. Use of earplugs is a must if you want to get some sleep. Noise is amplified by the echo in the passages. Room was clean and comfortable, especially the bed and pillows. Bedside lamps did not work and electrical points not easily accessible to charge mobile devices. One of the elevators was out of service for the duration of my stay. Luckily I stayed on the 2nd floor. The location is OK if one has transport. One can walk to the Gautrain Station or Sandton city, but it is not recommended.
Stayed 1 night in Aug 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Getting an iron and iron board took forever! Had to make more than 3 calls.
Stayed 4 nights in May 2018
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel was advertised under 5 star hotels in the area, I can confirm it is not a 5 star hotel.. I don’t know what the rest of the rooms are like but the double makes you feel like your in a box, with no fresh air as the window opens on to the passage!
Stayed 4 nights in Mar 2018