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The Capital 20 West

5.0 star property
Luxury hotel with a fitness center and a 24-hour front desk

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Photo gallery for The Capital 20 West

Exterior
Interior
Suite, 1 Bedroom | Bar (on property)
Interior
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Gym
  • 24/7 front desk
  • Room service
  • Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living area | TV

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 80 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | In-room safe, desk, blackout drapes, soundproofing

Standard Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Hair dryer
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 2 Bedrooms

Standard Apartment, 2 Bedrooms | In-room safe, desk, blackout drapes, soundproofing

Standard Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cribs/infant beds
Kitchen
  • 110 sq m
  • Sleeps 4
  • 2 King Beds OR 1 Queen Bed

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About the neighborhood

Map
20 West Road South, Morningside, Sandton, Gauteng, 2146

What's nearby

  • Morningside Mediclinic - 3 min walk - 0.2 miles
  • Sandton Convention Centre - 2 min drive - 1.4 miles
  • Nelson Mandela Square - 2 min drive - 1.7 miles
  • Sandton City Mall - 3 min drive - 1.7 miles
  • Melrose Arch Shopping Centre - 6 min drive - 3.5 miles

Getting around

  • Johannesburg Sandton Station - 8 min drive
  • Rosebank Station - 19 min drive
  • O.R. Tambo Intl. Airport (JNB) - 30 min drive

Restaurants

  • ‪Kauai - ‬3 min drive
  • ‪Fournos Bakery - ‬3 min drive
  • ‪KFC - ‬11 min walk
  • ‪Tropical - ‬7 min walk
  • ‪Wurstbude - ‬7 min walk

About this property

The Capital 20 West

Luxury boutique hotel near Nelson Mandela Square
You can look forward to a free grocery shopping service, a terrace, and a garden at The Capital 20 West. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
Additional perks include:
  • An outdoor pool
  • Free self parking
  • A free shopping center shuttle, babysitting (surcharge), and a porter/bellhop
  • A TV in the lobby, a banquet hall, and ATM/banking services
Room features
All 125 rooms feature comforts such as laptop-compatible safes and air conditioning, as well as perks like free WiFi and sound-insulated walls.
More amenities include:
  • Free toiletries and hair dryers
  • TVs with premium channels
  • Free infant beds, coffee/tea makers, and heating

Languages

Afrikaans, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free shopping center shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 9 meeting rooms
  • Conference center (4,844 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2010
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ZAR 500 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: ZAR 560 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: ZAR 500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply

Property is also known as

20 West Executive
20 West Executive Apartments & Hotel
20 West Executive Apartments & Hotel Johannesburg
20 West Executive Johannesburg
Capital 20 West Hotel Johannesburg
Capital 20 West Hotel
Capital 20 West Johannesburg
Capital 20 West
Capital 20 West Hotel Sandton
Capital 20 West Sandton
20 West Executive Apartments Hotel Sandton
The Capital 20 West Sandton Greater Johannesburg
20 West Executive Apartments And Hotel
20 West Executive Apartments Hotel
The Capital 20 West Hotel
The Capital 20 West Sandton
The Capital 20 West Hotel Sandton

Frequently asked questions

Does The Capital 20 West have a pool?

Yes, this property has an outdoor pool.

Is The Capital 20 West pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Capital 20 West?

Self parking is free at this property.

What time is check-in at The Capital 20 West?

Check-in start time: 2 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at The Capital 20 West?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Does The Capital 20 West provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 560 per vehicle applies.

Where is The Capital 20 West located?

Located in Sandton, this luxury hotel is within 1 mi (2 km) of Morningside Mediclinic, The MARC, and Johannesburg Stock Exchange. JSE and Sandton Convention Centre are also within 2 mi (3 km). Johannesburg Sandton Station is 29 minutes by foot.

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The Capital 20 West Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 64 out of 189 reviews
Rating 8 - Good. 63 out of 189 reviews
Rating 6 - Okay. 36 out of 189 reviews
Rating 4 - Poor. 15 out of 189 reviews
Rating 2 - Terrible. 11 out of 189 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10

Stayed 1 night in Feb 2020

10/10

Stayed 1 night in Feb 2020

4/10

No hot water.
Stayed 2 nights in Jan 2020

10/10

Staff were excellent, rooms modern and spacious and shuttle services to the Sandton Mall very convenient.
Stayed 6 nights in Jan 2020

10/10

This property is excellent value for money. The staff all very pleasant and helpful. The breakfast buffet has a really good tasty selection. The pool area and gym are well kept as is the rest of this hotel. The complimentary shuttle is also very useful.
Stayed 10 nights in Dec 2019

10/10

Stayed 9 nights in Dec 2019

10/10

Its well maintained and the staff know how to serve their clients
Stayed 2 nights in Dec 2019

2/10

Room was said to be smoke free - smelt like a tobacco factory! I’ve been here a few times, I love it however. But this experience this time was poor. I will still come back.
Stayed 3 nights in Dec 2019

8/10

Stayed 1 night in Dec 2019

10/10

Stayed 3 nights in Nov 2019

6/10

Stayed 1 night in Nov 2019

6/10

Not so good. The staff have attitude problems. They need customer care training
Stayed 2 nights in Oct 2019

8/10

Stayed 3 nights in Sep 2019

2/10

I met with the manager who was super rude because i am black and she is white... I tried asking questions and then she asked that the bouncers/security take me out for no good reason. She is racist and don't need to work or manage sure sector. I never stayed in the room so please do refund my money.. Thanks
Stayed 2 nights in Aug 2019

8/10

The shower was damaged reported to the recetion couple times and was never fixed so was restricted to use the bath hub and the hot water run out as after one of us showered. So this need looking into for future guests.
Stayed 6 nights in Jun 2019

6/10

The staff were amazing, very attentive, polite and friendly. Unfortunately housekeeping was always very late. Sometimes as late as 3pm which is not great at all. The windows are open to the corridor so you can’t open the blinds to the sun as people can see through your room when walking past.
Stayed 6 nights in May 2019

6/10

Stayed 3 nights in Apr 2019

10/10

Amazing stay, lovely rooms. Very friendly and accommodating staff.
Stayed 2 nights in Apr 2019

8/10

Stayed 2 nights in Feb 2019

10/10

Fabulous hotel Walls too thin
Stayed 2 nights in Mar 2019

10/10

Was very fine and calming
Stayed 2 nights in Mar 2019

6/10

Aircon vent just came loose. Very poor cellphone network in room.
Stayed 1 night in Mar 2019

10/10

I was upgraded very nice place to stay ..the veranda restaurant was very nice
Stayed 2 nights in Jan 2019

8/10

Stayed 3 nights in Jan 2019

8/10

Our first room allocated was tiny, dark and awful but when we approached the staff at the front desk stating the room was claustrophobic and boiling hot, they reallocated is a one bedroom apartment which was fantastic, spacious, well equipped and with a balcony. Pool was lovely and staff service really made all the difference. Turned out to be a great stay
Stayed 1 night in Jan 2019